Kate Nasser

What do you need?

Keynote Speaker to light up your customer service or team event?

Training to deliver the ultimate customer experience?

Invigorate team morale in this difficult time?

More initiative and accountability from team members?

Improvements in customer service or teamwork after a major change?

American Customer Service Training to your off-shored service teams.

Advice to manage a very challenging employee?

Facilitator for your IT meeting to move you to decisions and action.

Feisty, wise, down-to-earth, funny, and just wild and different enough to inspire growth and change in customer service and teamwork skills.  “I have a natural GPS about people and have used it for 20 years to spring them to greatness.”

As a speaker, Kate captivates and provokes audiences with energy, humor, caring and realism. Inspires them to action. “Your teams will take my messages of service and teamwork and act on them. I combine facts, insight, humor, and logic to deliver keynotes on customer service and teamwork that produce real change in behavior.”

As a trainer the best at inspiring and teaching people-skills (customer service and teamwork). Credible to many diverse audiences because of a varied background. Special note: “IT teams, tech. support teams, Help Desks, scientists, doctors, lawyers, engineers have an extraordinary connection to my teamwork and service programs.”

Kate Nasser — The People-Skills Coach

BS Mathematics
MA Organizational Psychology
Continuous Learner & Networker

Hot Topics and New Bits

Customer Service Defined Then Make It Unforgettable.

Jun 30th, 2009

To deliver unforgettable customer service inside or outside of your organization, first start with this simple, effective, and far-reaching definition of customer service then make it unforgettable.

For Effective Hiring in 21st Century, Engage Candidates in Action Interviews

Jun 22nd, 2009

To hire the best talent in the 21st century, engage job candidates in action interviews. Posing questions to job candidates in interviews, no matter how behaviorally based, won’t show what they will actually contribute.

Leaders, I Hope You Are Wearing Corrective Lenses

Jun 4th, 2009

Leaders, I hope you are wearing multi-focal corrective lenses to sharpen your daily vision through the clouds. Here are common clouds and the corrective lenses to wear.

Twitter & Texting - The Next Best Thing to ESP

May 12th, 2009

Twitter & texting is incredibly valuable in expressing grief. Which is why, amid all the lamentation about technology killing personal interaction, I say bring it on. Here is guest blogger Pattie Roberts’ story.

ACE Your Next Customer Service Moment

May 1st, 2009

I viewed sample footage from a customer service training video. It advises you to give an irate customer something specific — like a form to fill out! I laughed so hard I couldn’t find the stop button. In this article I deal you the ACE for delivering top-notch customer service.

Speak From Inside Your Customers’ Head

Apr 2nd, 2009

Metrics don’t create great service. They measure great service that we create through the conversation. In fact, the conversation is the customer’s metric. And that conversation can be voice-to-voice or online.

Use the Customers’ Jargon — Not Yours!

Mar 24th, 2009

A recent experience brings me to this customer service reminder. When interacting with the customer, use the customer’s jargon not yours. Here’s a simple true story …

See all articles by Kate Nasser