Kate Nasser - The People-Skills Coach
Soft skills, also known as people-skills or interpersonal skills, contribute significantly to your professional career success. Leadership, customer service, and teamwork soar when your people-skills are in top form. Sales professionals have always invested in communication and other soft skills training to produce significant sales results.
If you are an internal corporate team, like IT, Finance, Engineering, and Administration, you will experience more success when you learn how to communicate extremely well to those outside of your area of expertise, personality type, or geographic area.
Bravo to your focus on professional people-skills. I am ready to work with you!
Your teams will all be at the banquet of communication success once they participate in my customer service and team building workshops, keynotes, and training DVDs. These sessions inspire the spirit, engage the mind, and activate changes in your teams’ behaviors.
For over 20 years as The People-Skills Coach of CAS, Inc., I have delivered professional people-skills training and coaching to diverse industries and teams for a feast of success in teamwork, customer service and leadership. Now in this truly global economy, I also deliver a special focus on communication skills that bridge the gaps of diversity, personality types, and geographic differences.
Kate Nasser — The People-Skills Coach
“One of the greatest gifts you give to another is your undivided
attention.” —Kate Nasser
Technology connects CSRs and customers in different countries. For this to work, the CSRs must adapt to cultural and regional differences. Here are two solid examples and a training DVD to help.
Recalling a top notch CSR in action, here’s how the best CSRs act in delivering customer service, tech. support, and customer care.
In tough economic times and limited budgets, you can use these 25 worst customer service stories to train and coach all who work w/customers to be the best.
Team success in a diverse workplace requires more than a common goal. Each team member must be willing to flex their style and adapt to others. Respect the differences, learn …
The lowest cost step to customers’ dollars is to listen up to the level of their expectations and deliver unique and memorable service! Over come these fears and empower your staff to go unique!
Here’s a New Years professional soft skills resolution 2010 and how to make it happen. Soft skills are still the underlying mechanism for success around the globe. What’s your resolution?
Soft skills top employers’ lists of desired qualities and here are 3 solid tips to improving the soft skill of communication. From Kate Nasser, The People-Skills Coach.
Create startling results for your company w/these 4 gems of teamwork and a 21st century definition.
To deliver unforgettable customer service inside or outside of your organization, first start with this simple, effective, and far-reaching definition of customer service then make it unforgettable.
I viewed sample footage from a customer service training video. It advises you to give an irate customer something specific — like a form to fill out! I laughed so hard I couldn’t find the stop button. In this article I deal you the ACE for delivering top-notch customer service.
A recent experience brings me to this customer service reminder. When interacting with the customer, use the customer’s jargon not yours. Here’s a simple true story …
