“Light up your day to take the fear away.” —Kate Nasser
Kate Nasser asks…
As a speaker, Kate captivates and provokes audiences with energy, humor, caring and realism. Inspires them to action. “Your teams will take my messages of service and teamwork and act on them. I combine facts, insight, humor, and logic to deliver keynotes on customer service and teamwork that produce real change in behavior.”
As a trainer, Kate is the best at inspiring and teaching people-skills (customer service and teamwork). Credible to many diverse audiences because of a varied background. Special note: “IT teams, tech. support teams, Help Desks, scientists, doctors, lawyers, engineers have an extraordinary connection to my teamwork and service programs.”
Kate Nasser is feisty, wise, down-to-earth, funny, and just wild and different enough to inspire growth and change in customer service and teamwork skills. “I have a natural GPS about people and have used it for 20 years to spring them to greatness.”
Kate Nasser — The People-Skills Coach
BS Mathematics
MA Organizational Psychology
Continuous Learner & Networker
The lowest cost step to customers’ dollars is to listen up to the level of their expectations and deliver unique and memorable service! Over come these fears and empower your staff to go unique!
Here’s a New Years professional soft skills resolution 2010 and how to make it happen. Soft skills are still the underlying mechanism for success around the globe. What’s your resolution?
Soft skills top employers’ lists of desired qualities and here are 3 solid tips to improving the soft skill of communication. From Kate Nasser, The People-Skills Coach.
Despite many available online soft skills tips for networking, people overlook these 3 critical soft skills steps. Hear the story, the surprise, and 3 steps from Kate Nasser, The People-Skills Coach.
If you are facing a change in career or life, watch this free 2 minute inspirational DVD from Kate Nasser, The People-Skills Coach. It will re-energize & guide you.
Customers are loyal to great connections; cool and distant doesn’t connect. More advice to increase loyalty from Kate Nasser, The People-Skills Coach.
Employees don’t inherently know the value of a customer. Share this Customer Value Creed w/your teams to inspire greater commitment during National Customer Service Week.
Create startling results for your company w/these 4 gems of teamwork and a 21st century definition.
Businesses always seek ways to ignite customer passion in their products and services. Here are 12 ways to light the fire in today’s market.
To deliver unforgettable customer service inside or outside of your organization, first start with this simple, effective, and far-reaching definition of customer service then make it unforgettable.
I viewed sample footage from a customer service training video. It advises you to give an irate customer something specific — like a form to fill out! I laughed so hard I couldn’t find the stop button. In this article I deal you the ACE for delivering top-notch customer service.
Metrics don’t create great service. They measure great service that we create through the conversation. In fact, the conversation is the customer’s metric. And that conversation can be voice-to-voice or online.
A recent experience brings me to this customer service reminder. When interacting with the customer, use the customer’s jargon not yours. Here’s a simple true story …
