American Customer Service for Off-Shored TeamsAmerican companies are investing a great deal in off-shored customer service and customer care.

Invest in your investment! Deliver this American customer service workshop to your off-shored customer service and care teams in order to capture your American customers’ loyalty.

Video-conferenced live to your off-shored customer service and customer care teams. Engage, learn, and participate.

Learn to …

  • Deliver professional customer service without a strict script.
  • Understand and deliver on American customer service expectations.
  • Adapt to the geography of American customer service – North, South, East, West – it’s different!
  • Overcome language, pace, and accent barriers.
  • Write emails and chat replies that deliver great customer service.
  • Improve your telephone communication skills to deliver the ultimate customer service experience.

Benefits
-Success of your off-shored customer service operation
-Customer fans of your off-shored customer service
-Reputation for the best off-shored customer service

Contact me for further information.

Why me? 20 years of experience and continued learning. I am the best at building the ultimate customer experience!