Kate Nasser – GPS for Personality Types
Jan 7th, 2009 by Kate Nasser
Footage by www.dolcevideo.com capturing my key messages to the Annual Gov’t Customer Service Conference.
BLOG: Smart SenseAbilities by Kate Nasser
BS Mathematics, MA Organizational PsychologyThe People-Skills Coach to the Technical World
Kate Nasser is smart, feisty, wise, down-to-earth, funny, and just wild and different enough to inspire growth in professional people-skills and improvements in communication, customer service and teamwork. “I have a natural GPS about people and have used it for 20 years to spring them to greatness”.
As a speaker on professional people-skills (also known as soft skills), Kate captivates and provokes audiences with energy, humor, caring and realism. She inspires them to action. “Your teams will take my messages of service and teamwork and act on them. I combine facts, insight, humor, and logic to deliver keynotes on customer service and teamwork that produce real change in behavior.”
As a trainer, Kate is the best at inspiring and teaching professional people-skills (changeability, customer service and teamwork). She is credible to many diverse audiences because of a varied background. Special note: “IT teams, tech. support teams, Help Desks, scientists, doctors, lawyers, engineers have an extraordinary connection to my teamwork and service programs.” To read what others say about Kate’s programs and service, see the endorsements page on this website.
Prior to founding CAS, Inc. 20 years ago, Kate worked for Johnson & Johnson (IT Client Services) and American Home Products (IT Systems). Her corporate client service and IT experience supplied a solid base for working with corporate and government organizations in various industries.
Kate Nasser Keynote Footage: Passion for Customer Service
Jan 7th, 2009 by Kate Nasser
View this keynote footage of Kate Nasser, The People-Skills Coach, on The Geography of Customer Service and Sales in America. Do your teams have the passion for serving customers?
Technology connects CSRs and customers in different countries. For this to work, the CSRs must adapt to cultural and regional differences. Here are two solid examples and a training DVD to help.
Customer Service Hot Topics and New Bits People-Skills Soft Skills | No Comments »
The Best CSRs Act This Way in Customer Service
Mar 2nd, 2010 by Kate Nasser
Recalling a top notch CSR in action, here’s how the best CSRs act in delivering customer service, tech. support, and customer care.
Customer Service Hot Topics and New Bits Listening Power People-Skills Soft Skills | 8 Comments »
The 25 Worst Customer Service Stories to Train the Best CSRs
Feb 22nd, 2010 by Kate Nasser
In tough economic times and limited budgets, you can use these 25 worst customer service stories to train and coach all who work w/customers to be the best.
Customer Service Hot Topics and New Bits People-Skills Soft Skills | 10 Comments »
Respect the Differences and Find the Fit for Team Success!
Feb 17th, 2010 by Kate Nasser
Team success in a diverse workplace requires more than a common goal. Each team member must be willing to flex their style and adapt to others. Respect the differences, learn …
Hot Topics and New Bits People-Skills Soft Skills Teamwork video | No Comments »
Kate Nasser’s People-Skills Tweets Week Ending Feb. 12/2010.
Feb 17th, 2010 by Kate Nasser
Loads of URLs, professional people-skills (soft skills) tips, and activational thoughts to improve people-skills for workplace readiness and career success.
Listening Up – Lowest Cost Step to Customers’ Dollars
Jan 29th, 2010 by Kate Nasser
The lowest cost step to customers’ dollars is to listen up to the level of their expectations and deliver unique and memorable service! Over come these fears and empower your staff to go unique!
Customer Service Hot Topics and New Bits Listening Power People-Skills Soft Skills | 4 Comments »
Professional Soft Skills Resolution for 2010
Dec 31st, 2009 by Kate Nasser
Here’s a New Years professional soft skills resolution 2010 and how to make it happen. Soft skills are still the underlying mechanism for success around the globe. What’s your resolution?
Hot Topics and New Bits People-Skills Soft Skills | 9 Comments »
Soft Skills Employers Need – 3 Solid Steps
Dec 7th, 2009 by Kate Nasser
Soft skills top employers’ lists of desired qualities and here are 3 solid tips to improving the soft skill of communication. From Kate Nasser, The People-Skills Coach.
Careers & Jobs Hot Topics and New Bits People-Skills Soft Skills | 19 Comments »
Networking Soft Skills Tips – The Surprise
Nov 20th, 2009 by Kate Nasser
Despite many available online soft skills tips for networking, people overlook these 3 critical soft skills steps. Hear the story, the surprise, and 3 steps from Kate Nasser, The People-Skills Coach.
Transitions the Easier Way: Career & Life
Nov 9th, 2009 by Kate Nasser
If you are facing a change in career or life, watch this free 2 minute inspirational DVD from Kate Nasser, The People-Skills Coach. It will re-energize & guide you.
Careers & Jobs People-Skills Thriving in Change inspiration | 5 Comments »
Customer Service Loyalty – The Connection!
Oct 25th, 2009 by Kate Nasser
Customers are loyal to great connections; cool and distant doesn’t connect. More advice to increase loyalty from Kate Nasser, The People-Skills Coach.
Customer Value Creed
Oct 5th, 2009 by Kate Nasser
Employees don’t inherently know the value of a customer. Share this Customer Value Creed w/your teams to inspire greater commitment during National Customer Service Week.
Customer Service People-Skills Tweets inspiration | 1 Comment »
Teamwork Gems Create Startling Results
Aug 18th, 2009 by Kate Nasser
Create startling results for your company w/these 4 gems of teamwork and a 21st century definition.
Hot Topics and New Bits Teamwork Thriving in Change leadership | 5 Comments »
Customer Service Nightmares & the Burger King Blunder
Aug 10th, 2009 by Kate Nasser
A Burger King customer service blunder shows the ridiculousness of scripts in customer service and sales. Leaders now rethink the value of customer service scripts.
Leadership Lessons from the Beat to the Melody
Aug 10th, 2009 by Kate Nasser
Guest Blogger, Pattie Roberts, shares this powerful leadership lesson: What are you dancing to? What are your followers dancing to?
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Blog Posts
- The Best CSRs Training Crosses Borders – Canada, USA, and More
- The Best CSRs Act This Way in Customer Service
- The 25 Worst Customer Service Stories to Train the Best CSRs
- Respect the Differences and Find the Fit for Team Success!
- Kate Nasser’s People-Skills Tweets Week Ending Feb. 12/2010.
- Listening Up – Lowest Cost Step to Customers’ Dollars
- Professional Soft Skills Resolution for 2010
Latest Tweets...
- RT TY! @DonnaHighfill RT @GaryLoper: When your success takes a dip, don't drown yourself -- swim differently! ~Kate Nasser @KateNasser 9 hrs ago
- Mastering customer service requires treating the call center as a strategic asset - else this happens http://bit.ly/9n6ilt 18 hrs ago
- RT @thehrgoddess The best leaders have an open mind. Not interested in having their own way but in finding the best way. ~Wilfred Peterson 18 hrs ago
- More updates...
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