The People-Skills Coach
Kate Nasser is smart, feisty, wise, down-to-earth, funny, and just wild and different enough to inspire growth in professional people-skills and improvements in communication, customer service and teamwork. “I have a natural GPS about people and have used it for 20 years to spring them to greatness”.
As a speaker on professional people-skills (also known as soft skills), Kate captivates and provokes audiences with energy, humor, caring and realism. She inspires them to action. “Your teams will take my messages of service and teamwork and act on them. I combine facts, insight, humor, and logic to deliver keynotes on customer service and teamwork that produce real change in behavior.”
As a trainer, Kate is the best at inspiring and teaching professional people-skills (changeability, customer service and teamwork). Read more…
She is credible to many diverse audiences because of a varied background. Special note: “IT teams, tech. support teams, Help Desks, scientists, doctors, lawyers, engineers have an extraordinary connection to my teamwork and service programs.” To read what others say about Kate’s programs and service, see the endorsements page on this website.
Prior to founding CAS, Inc. 20 years ago, Kate worked for Johnson & Johnson (IT Client Services) and American Home Products (IT Systems). Her corporate client service and IT experience supplied a solid base for working with corporate and government organizations in various industries.
Jan 7th, 2009 by Kate Nasser
Have you found interacting with some people to be a strain, a pain, or just a stretch for you? It could be a coworker, boss, customer, or even a spouse (ouch!) Most likely personality type differences have reared their ugly head. Don’t panic, easy to use techniques …
Jan 7th, 2009 by Kate Nasser
View this keynote footage of Kate Nasser, The People-Skills Coach, on The Geography of Customer Service and Sales in America. Do your teams have the passion for serving customers?
Aug 31st, 2010 by Kate Nasser
Healthy teamwork has tight bonds that encourage ideas, embrace diversity, and welcome change. This produces agile teams that can respond to the changing economic times. When does a healthy tight bond become a clique with its destructive limiting force? Leaders, do you know the warning signs?
Hot Topics and New Bits People-Skills Soft Skills Teamwork leadership | 14 Comments »
Aug 30th, 2010 by Kate Nasser
As we lead into National Customer Service Week (Oct. 4th, 2010), we can sharpen our learning as well as honor customers and all who serve them. Today’s topic is “The Follow of Being Defensive” and what to do instead!!
Customer Service Hot Topics and New Bits People-Skills Soft Skills | 9 Comments »
Aug 25th, 2010 by Kate Nasser
What two words do you think would develop and deliver the best people-skills (aka soft skills) for the 21st century? Try these two magical words or tell me your favorite two words for the best people-skills. Posted updated.
Customer Service Hot Topics and New Bits People-Skills Soft Skills Teamwork | 17 Comments »
Aug 22nd, 2010 by Kate Nasser
Have you ever been in a room with other team members when the leader explodes with disapproval at some of them but not you? What was your reaction? How did you feel? Did you say anything? Did your decision affect your subsequent teamwork? A few suggestions on what to do.
Hot Topics and New Bits People-Skills Soft Skills Teamwork leadership | 23 Comments »
Aug 21st, 2010 by Kate Nasser
Recent customer service experience w/promoter of National Customer Service Week shed light on challenges of service & technical support in times of change. Here’s what happened and insights on change, change resistance, and rebuilding trust.
Customer Service Hot Topics and New Bits People-Skills Soft Skills Thriving in Change | 2 Comments »
Aug 19th, 2010 by Kate Nasser
Nimble companies win business. Lumbering, slow companies lose. Agile companies empower employees to make quick decisions that meet customer’s high expectations and changing business conditions. What happens when an empowered employee resists change and stops the new revenue stream?
Customer Service Hot Topics and New Bits Thriving in Change leadership | 13 Comments »
Aug 14th, 2010 by Kate Nasser
Even with professional people skills (soft skills) training, your mindset can determine success or failure w/other people at these 3 key moments. Remember …
Hot Topics and New Bits People-Skills Soft Skills | 2 Comments »
Aug 6th, 2010 by Kate Nasser
Customer service means communication and the best language for delivering superior truly memorable customer service is …
Customer Service Hot Topics and New Bits People-Skills Soft Skills | 16 Comments »
Jul 27th, 2010 by Kate Nasser
Sales and customer service soar when you show the customers that you “get them”. Don’t insult your customers with fake imitation. Understand them and adapt to their cultural preferences. Read more …
Customer Service Hot Topics and New Bits People-Skills Soft Skills intercultural | 10 Comments »
Jul 22nd, 2010 by Kate Nasser
Simple sincerity makes for the perfect apology. Yet it can go astray very quickly. What is the ONE word that destroys the perfect apology and what word saves it? Read more …
Customer Service Hot Topics and New Bits IT People-Skills Soft Skills Teamwork | 49 Comments »
Jul 4th, 2010 by Kate Nasser
It is a myth that technical professionals are incapable of good to great people skills. Anyone can learn people skills and the value to the individual and the organization is immense. Here are tangible people skills tips for intelligent dedicated technical professionals including doctors, lawyers, IT, finance …
Hot Topics and New Bits IT People-Skills Soft Skills | 11 Comments »
Jul 1st, 2010 by Kate Nasser
Does fear of emotion stop you from giving empathy especially to angry or irate customers that call? Lose your fear to build bonds in customer service, customer care, and tech. support. Here’s how.
Jun 24th, 2010 by Kate Nasser
Leader after leader asks “How can we motivate our reps to deliver better customer care?” In this post, Kate Nasser says forget motivation — try this inspiration!
Jun 20th, 2010 by Kate Nasser
I spend my professional life teaching, consulting, speaking, and coaching on people-skills (aka soft skills) in this technology filled world. In fact my special niche for years has been delivering customer relations and teamwork training to technology organizations. That’s no surprise since my first career was computer programming and systems analysis. When I left to [...]
Jun 18th, 2010 by Kate Nasser
What are the dividends of people skills in the workplace? With diverse team members in one workplace or distributed in many workplaces around the globe, the value is becoming clearer. Read this article first published in Help Desk Institute’s Support World journal.
