Lack of empathy for customers is customer service incompetence. Give customers empathy long before they cry or leave. Insights fr The People Skills Coach™.
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About Kate & Smart SenseAbilities™
I never thought I would like blogging. Then I found it to be a valuable way to capture my learning and deliver it to you in a quick and timely manner.
The people skills posts I write are designed to take you from inspiration to action. If you will add your comments and send me your questions and suggestions for posts, the blog becomes a dialogue of continuous learning.
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If you want to guest post on a people skills topic for customer service, teamwork, employee engagement, or leading change, email me!
From my professional experience to your success,
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