Kate Nasser – GPS for Personality Types
Jan 7th, 2009 by Kate Nasser
Footage by www.dolcevideo.com capturing my key messages to the Annual Gov’t Customer Service Conference.
BLOG: Smart SenseAbilities by Kate Nasser
BS Mathematics, MA Organizational Psychology, The People-Skills Coach to the Technical World
Kate Nasser is smart, feisty, wise, down-to-earth, funny, and just wild and different enough to inspire growth in professional people-skills and improvements in communication, customer service and teamwork. “I have a natural GPS about people and have used it for 20 years to spring them to greatness”.
As a speaker on professional people-skills (also known as soft skills), Kate captivates and provokes audiences with energy, humor, caring and realism. She inspires them to action. “Your teams will take my messages of service and teamwork and act on them. I combine facts, insight, humor, and logic to deliver keynotes on customer service and teamwork that produce real change in behavior.”
As a trainer, Kate is the best at inspiring and teaching professional people-skills (changeability, customer service and teamwork). She is credible to many diverse audiences because of a varied background. Special note: “IT teams, tech. support teams, Help Desks, scientists, doctors, lawyers, engineers have an extraordinary connection to my teamwork and service programs.” To read what others say about Kate’s programs and service, see the endorsements page on this website.
Kate Nasser Keynote Footage: Passion for Customer Service
Jan 7th, 2009 by Kate Nasser
View this keynote footage of Kate Nasser, The People-Skills Coach, on The Geography of Customer Service and Sales in America. Do your teams have the passion for serving customers?
Listening Up – Lowest Cost Step to Customers’ Dollars
Jan 29th, 2010 by Kate Nasser
The lowest cost step to customers’ dollars is to listen up to the level of their expectations and deliver unique and memorable service! Over come these fears and empower your staff to go unique!
Customer Service Hot Topics and New Bits Listening Power People-Skills Soft Skills | 4 Comments »
Professional Soft Skills Resolution for 2010
Dec 31st, 2009 by Kate Nasser
Here’s a New Years professional soft skills resolution 2010 and how to make it happen. Soft skills are still the underlying mechanism for success around the globe. What’s your resolution?
Hot Topics and New Bits People-Skills Soft Skills | 9 Comments »
Soft Skills Employers Need – 3 Solid Steps
Dec 7th, 2009 by Kate Nasser
Soft skills top employers’ lists of desired qualities and here are 3 solid tips to improving the soft skill of communication. From Kate Nasser, The People-Skills Coach.
Careers & Jobs Hot Topics and New Bits People-Skills Soft Skills | 19 Comments »
Networking Soft Skills Tips – The Surprise
Nov 20th, 2009 by Kate Nasser
Despite many available online soft skills tips for networking, people overlook these 3 critical soft skills steps. Hear the story, the surprise, and 3 steps from Kate Nasser, The People-Skills Coach.
Hot Topics and New Bits People-Skills Soft Skills | 9 Comments »
Transitions the Easier Way: Career & Life
Nov 9th, 2009 by Kate Nasser
If you are facing a change in career or life, watch this free 2 minute inspirational DVD from Kate Nasser, The People-Skills Coach. It will re-energize & guide you.
Careers & Jobs Hot Topics and New Bits People-Skills Thriving in Change inspiration | 5 Comments »
Customer Service Loyalty – The Connection!
Oct 25th, 2009 by Kate Nasser
Customers are loyal to great connections; cool and distant doesn’t connect. More advice to increase loyalty from Kate Nasser, The People-Skills Coach.
Customer Service Hot Topics and New Bits People-Skills | 6 Comments »
Customer Value Creed
Oct 5th, 2009 by Kate Nasser
Employees don’t inherently know the value of a customer. Share this Customer Value Creed w/your teams to inspire greater commitment during National Customer Service Week.
Customer Service Hot Topics and New Bits People-Skills Tweets inspiration | 1 Comment »
Teamwork Gems Create Startling Results
Aug 18th, 2009 by Kate Nasser
Create startling results for your company w/these 4 gems of teamwork and a 21st century definition.
Hot Topics and New Bits Teamwork Thriving in Change leadership | 3 Comments »
Customer Service Nightmares & the Burger King Blunder
Aug 10th, 2009 by Kate Nasser
A Burger King customer service blunder shows the ridiculousness of scripts in customer service and sales. Leaders now rethink the value of customer service scripts.
Leadership Lessons from the Beat to the Melody
Aug 10th, 2009 by Kate Nasser
Guest Blogger, Pattie Roberts, shares this powerful leadership lesson: What are you dancing to? What are your followers dancing to?
Ignite Customer Passion – The 12 Steps
Jul 26th, 2009 by Kate Nasser
Businesses always seek ways to ignite customer passion in their products and services. Here are 12 ways to light the fire in today’s market.
Customers Value – Contest.
Jul 24th, 2009 by Kate Nasser
Customers Value Contest – sponsored by Kate Nasser, The People-Skills Coach. Each of two winners will receive a $30 Amazon gift card. Submission Deadline: Aug. 31, 2009. Winners announced on Twitter during National Customer Service Week which starts Oct. 5, 2009. Submit via this blog.
Collaborator vs. Competitor – Can you bridge the gap?
Jul 12th, 2009 by Kate Nasser
Are you a natural collaborator or a natural competitor? If you know yourself, you can bridge the gap when interacting with the other type with this simple step.
The Negative Side to Being Positive.
Jul 5th, 2009 by Kate Nasser
Is your positive outlook helping others? Or are you so extremely positive that you drive others crazy? 3 steps to make sure it’s helpful not hurtful.
Coaching Professional Listening Power People-Skills | 13 Comments »
Customer Service Defined Then Make It Unforgettable.
Jun 30th, 2009 by Kate Nasser
To deliver unforgettable customer service inside or outside of your organization, first start with this simple, effective, and far-reaching definition of customer service then make it unforgettable.
Customer Service Hot Topics and New Bits People-Skills | 5 Comments »
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- Are You Set to Choose a Team for Software Development? What to consider - http://bit.ly/9aTeX6 (BusinessWeek) 1 hr ago
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