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	<title>KateNasser.com &#187; Pattie Roberts</title>
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	<description>The People-Skills Coach&#8482;</description>
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		<title>Customer Service: When You Hear Spaghetti, Don&#8217;t Serve Veal</title>
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		<pubDate>Wed, 14 Mar 2012 13:25:25 +0000</pubDate>
		<dc:creator>Pattie Roberts</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[CSR]]></category>
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		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[listening]]></category>
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		<description><![CDATA[Guest blogger, Pattie Roberts, recounts a personal story that so many can experience in their personal life and in frustrating customer service situations.  Here's one important listening lesson.  Can you answer her question?]]></description>
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		<title>Twitter &amp; Texting &#8211; The Next Best Thing to ESP</title>
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		<pubDate>Tue, 12 May 2009 20:29:40 +0000</pubDate>
		<dc:creator>Pattie Roberts</dc:creator>
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		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[ESP]]></category>
		<category><![CDATA[grief]]></category>
		<category><![CDATA[LinkedIn]]></category>
		<category><![CDATA[Love Diversity]]></category>
		<category><![CDATA[sorrow]]></category>
		<category><![CDATA[technology]]></category>
		<category><![CDATA[Texting]]></category>
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		<description><![CDATA[Twitter &#038; texting is incredibly valuable in expressing grief. Which is why, amid all the lamentation about technology killing personal interaction, I say bring it on. Here is guest blogger Pattie Roberts' story.]]></description>
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