Caring Words Cost Nothing & Bring You Everything | #custserv #leadership
by Kate Nasser | 5 Comments »
Caring Words: No Cost & High Return in Business
Don’t mistake caring words in business as weak, risky, or beating around the bush. Caring words cost nothing and create infinite possibilities. Their power comes in what they do and don’t do.
Caring words & caring tone of voice …
- Build trust.
- Develop relationships between strangers.
- Open closed minds with empathy & trust.
- Strengthen relationships to ride through storms together.
Caring words & caring tone of voice don’t …
- Insert scars into important business agendas.
- Trigger defensiveness that slows down success.
- Foment resentment that overshadows the true business purpose.
- Create walls that obstruct & maybe doom future opportunities.
Caring words & caring tone of voice are emotional intelligence in action.
- They are based on respect for all humans even in disagreement.
- They require a positive self-image that doesn’t preach to others.
- They call for a courageous choice of giving before you receive anything.
“Being deeply loved by someone gives you strength; deeply loving someone gives you courage.” ~Lao Tzu via Goodreads Quotes
“Kind words can be short and easy to speak, but their echoes are truly endless.” ~Mother Teresa via Goodreads Quotes
Leaders, use caring words and tone to inspire, engage, and buoy employees! Hire employees with the emotional intelligence and desire to care for others. Teamwork and collaboration ascend to new heights. Customer experience soars to loyalty.
From my professional experience to your success,
Kate Nasser, The People Skills Coach™
Related Posts:
People Skills Missteps: Not So Friendly, Friendly Advice
3 Steps to Overcome Bias in Business
Emotionally Intelligent Teamwork: 10 Ways to Work w/ Immature Teammates
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Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.
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Leaders that cared about ME… beyond the work had my respect, loyalty and they engaged me to work harder by connecting with my heart and mind. When you care, even when you give tough, developmental feedback, it lands as intended.
Love the video and tagline, Kate! Brilliant!
Alli
We have such a synergy Alli on these issues. I love your “When you care, even when you give tough developmental feedback, it lands *as intended.”
The power of care extends to bringing intentions and actions into the same landing zone!
Thank you so much for your input on this.
Warmest regards,
Kate
Kate,
I enjoy your insights and your inspiration. My favorite quote in this article: “Hire employees with the emotional intelligence and desire to care for others. Teamwork and collaboration ascend to new heights. Customer experience soars to loyalty.” Nicely said!
Thank you Cheryl. I am glad these words ring true to you! Caring words really do matter.
Warmest thanks and regards,
Kate