Customer Service

Essential Bond to Keep Customers When You Buy a Business | #CX

Essential Bond: Image is picture of beach club of this blog post.

When you buy a biz, the essential bond to keep current customers is taking time to know them. Key customers experience examples fr The People Skills Coach™.

Customer Experience Repeat Daily: Love the Customers Not the Rules

Customer Experience Repeat Daily: Image is American Airlines jet.

Want customers to love your business? Everyone in customer experience repeat daily, love the customers not the rules. You can show care and still work within guidelines. Latest from Kate Nasser, The People Skills Coach™.

Stellar Customer Experience: Is Unconscious Bias Ruining Service?

Stellar Customer Experience: Image is people in an airplane.

Is unconscious implicit bias ruining your otherwise stellar customer experience & service? Examples and insight from Kate Nasser, The People Skills Coach™.

Discover Customer Experience Moments & Details | #cx

Discover Customer Experience: Image is a sunlit fanned object.

Discover customer experience greatness not in the depths of complex strategy. Find it in moments of attitude & detail. Insights from Kate Nasser, The People Skills Coach™.

Perky Customer Service Incompetence – Why Bother? | #cx #custserv

Perky Customer Service Incompetence: Image is Square w/ four found two toned dots.

Perky customer service is valuable when combined w/ problem solving & action. Management & customer experience training insights fr The People Skills Coach™.

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Customer Experience: Loyalty Through Narcissism?

Customer Experience: Image is Box w/ News Flash

Super customer experience is achieved when you think from the customer perspective not from yours. Involve them & win their loyalty. 4 ways to win big.

Positive Customer Service Results from Everyday People Skills | #custserv

Positive Customer Service Results: Image is the word CARE.

National Customer Service Week Leadership: 3 one min. videos from Kate Nasser The People Skills Coach™ to inspire & create positive customer service results!

Customer Service Incompetence: Empathy Only For Tears

Customer Service Incompetence: Image is a tear from someone's eye.

Lack of empathy for customers is customer service incompetence. Give customers empathy long before they cry or leave. Insights fr The People Skills Coach™.

The 12 Most Desired Yet Unrequested Forms of Care | #Leadership

If people at work or home say you aren’t very caring when they feel bad, you will find this list of 12 forms of care to be very helpful. Instead of screaming out “tell me what you want”, increase your career and personal relationships with the emotional intelligence here…

Customer Service Outburst: 5 Needs That Ruin Customer Experience

Customer Service Outburst: Image is Picture of Nockamixon Lake at State Park in PA.

Customer Service Outburst: What brings customer service reps to lose it w/ customers? A park ranger story about Lake Nockamixon. From The People Skills Coach™.

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Customer Experience Delivery: Prepare Privately | #cx #custserv

Customer Experience Deliver: Image is word Privacy.

Prepare for customer experience delivery privately not in front of customers. Powerful true life examples fr The People Skills Coach™. | Customer Service, Restaurants, Retail.

The Apology – Perfect Chance to Build Trust in Yourself! | #PeopleSkills

The Apology: Image is flipping a coin. Take a chance!

A sincere apology rebuilds trust w/ others. Ironically, it also builds trust in yourself. Do you or someone you know have trouble apologizing? Here’s some inspiration for leaders, team members, technical professionals, & customer service reps.

Ruined Customer Experience from Small Greedy Moves #cx

Ruined Customer Experience: Image is Gas Pump.

Ruined customer experience comes from small greedy steps that drive customers away. Is your business doing this? From Kate Nasser, The People Skills Coach™.

19 Outstanding People Skills of Best Customer Service Reps

Best Customer Service Reps: Image is Light house beaming.

The very best customer service reps exhibit these outstanding people skills. Checklist from Kate Nasser, The People Skills Coach™.

Customer Service Leaders: Remove These Morale Killers | #Leadership

Customer Service Leaders: Image is sign Danger Falling Morale

Customer service leaders, are you unknowingly killing employee morale? Checklist from The People Skills Coach™ & remove these morale killers. | Leadership

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