<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>KateNasser.com &#187; Customer Service</title>
	<atom:link href="http://katenasser.com/category/customer-service/feed/" rel="self" type="application/rss+xml" />
	<link>http://katenasser.com</link>
	<description>The People-Skills Coach</description>
	<lastBuildDate>Wed, 08 Sep 2010 22:15:14 +0000</lastBuildDate>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
	<generator>http://wordpress.org/?v=3.0.1</generator>
		<item>
		<title>National Customer Service Week &#8211; Celebrate People Skills!</title>
		<link>http://katenasser.com/national-customer-service-week-celebrate-people-skills/#utm_source=feed&amp;utm_medium=feed&amp;utm_campaign=feed</link>
		<comments>http://katenasser.com/national-customer-service-week-celebrate-people-skills/#comments</comments>
		<pubDate>Sun, 05 Sep 2010 23:00:40 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[National Customer Service Week]]></category>
		<category><![CDATA[technical support]]></category>
		<category><![CDATA[thought-of-the-day]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=5350</guid>
		<description><![CDATA[National Customer Service Week post #2 - Celebrate people skills with a thought of the day. Here are 5 of mine and one from twitter friend Tristan Bishop.  Please add your best thoughts for others to improve their people skills!!]]></description>
		<wfw:commentRss>http://katenasser.com/national-customer-service-week-celebrate-people-skills/feed/</wfw:commentRss>
		<slash:comments>6</slash:comments>
		</item>
		<item>
		<title>Customer Service: The Folly of Being Defensive in Business</title>
		<link>http://katenasser.com/customer-service-the-folly-of-being-defensive-in-business/#utm_source=feed&amp;utm_medium=feed&amp;utm_campaign=feed</link>
		<comments>http://katenasser.com/customer-service-the-folly-of-being-defensive-in-business/#comments</comments>
		<pubDate>Mon, 30 Aug 2010 16:10:29 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[Customers]]></category>
		<category><![CDATA[Defensive]]></category>
		<category><![CDATA[National Customer Service Week]]></category>
		<category><![CDATA[technical support]]></category>
		<category><![CDATA[Truly memorable]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=5193</guid>
		<description><![CDATA[As we lead into National Customer Service Week (Oct. 4th, 2010), we can sharpen our learning as well as honor customers and all who serve them. Today's topic is "The Follow of Being Defensive" and what to do instead!!]]></description>
		<wfw:commentRss>http://katenasser.com/customer-service-the-folly-of-being-defensive-in-business/feed/</wfw:commentRss>
		<slash:comments>9</slash:comments>
		</item>
		<item>
		<title>Two Magical Words for Best 21st Century People-Skills</title>
		<link>http://katenasser.com/two-magical-words-for-best-21st-century-people-skills/#utm_source=feed&amp;utm_medium=feed&amp;utm_campaign=feed</link>
		<comments>http://katenasser.com/two-magical-words-for-best-21st-century-people-skills/#comments</comments>
		<pubDate>Thu, 26 Aug 2010 01:35:47 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[Teamwork]]></category>
		<category><![CDATA[21st century]]></category>
		<category><![CDATA[best]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=4335</guid>
		<description><![CDATA[What two words do you think would develop and deliver the best people-skills (aka soft skills) for the 21st century? Try these two magical words or tell me your favorite two words for the best people-skills. Posted updated.]]></description>
		<wfw:commentRss>http://katenasser.com/two-magical-words-for-best-21st-century-people-skills/feed/</wfw:commentRss>
		<slash:comments>17</slash:comments>
		</item>
		<item>
		<title>Customer Service in Times of Change &#8211; Insights.</title>
		<link>http://katenasser.com/customer-service-in-times-of-change-insights/#utm_source=feed&amp;utm_medium=feed&amp;utm_campaign=feed</link>
		<comments>http://katenasser.com/customer-service-in-times-of-change-insights/#comments</comments>
		<pubDate>Sat, 21 Aug 2010 15:53:03 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[Thriving in Change]]></category>
		<category><![CDATA[Change]]></category>
		<category><![CDATA[insights]]></category>
		<category><![CDATA[National Customer Service Week]]></category>
		<category><![CDATA[Resistance to Change]]></category>
		<category><![CDATA[technical support]]></category>
		<category><![CDATA[trust]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=4961</guid>
		<description><![CDATA[Recent customer service experience w/promoter of National Customer Service Week shed light on challenges of service &#038; technical support in times of change. Here's what happened and insights on change, change resistance, and rebuilding trust.]]></description>
		<wfw:commentRss>http://katenasser.com/customer-service-in-times-of-change-insights/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>The Danger of Empowered Employees</title>
		<link>http://katenasser.com/the-danger-of-empowered-employees/#utm_source=feed&amp;utm_medium=feed&amp;utm_campaign=feed</link>
		<comments>http://katenasser.com/the-danger-of-empowered-employees/#comments</comments>
		<pubDate>Thu, 19 Aug 2010 16:43:26 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Thriving in Change]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[employees]]></category>
		<category><![CDATA[Empower]]></category>
		<category><![CDATA[Loss of Revenue]]></category>
		<category><![CDATA[National Customer Service Week]]></category>
		<category><![CDATA[Resistance to Change]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=4880</guid>
		<description><![CDATA[Nimble companies win business. Lumbering, slow companies lose. Agile companies empower employees to make quick decisions that meet customer’s high expectations and changing business conditions. What happens when an empowered employee resists change and stops the new revenue stream?]]></description>
		<wfw:commentRss>http://katenasser.com/the-danger-of-empowered-employees/feed/</wfw:commentRss>
		<slash:comments>13</slash:comments>
		</item>
		<item>
		<title>The Best Language for Superior Customer Service</title>
		<link>http://katenasser.com/the-best-language-for-superior-customer-service/#utm_source=feed&amp;utm_medium=feed&amp;utm_campaign=feed</link>
		<comments>http://katenasser.com/the-best-language-for-superior-customer-service/#comments</comments>
		<pubDate>Fri, 06 Aug 2010 11:57:27 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[best]]></category>
		<category><![CDATA[forms design]]></category>
		<category><![CDATA[Help Desk]]></category>
		<category><![CDATA[language]]></category>
		<category><![CDATA[memorable]]></category>
		<category><![CDATA[superior]]></category>
		<category><![CDATA[technical support]]></category>
		<category><![CDATA[website design]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=4680</guid>
		<description><![CDATA[Customer service means communication and the best language for delivering superior truly memorable customer service is ...]]></description>
		<wfw:commentRss>http://katenasser.com/the-best-language-for-superior-customer-service/feed/</wfw:commentRss>
		<slash:comments>16</slash:comments>
		</item>
		<item>
		<title>Sales &amp; Customer Service Success: &#8220;Get&#8221; Your Customers</title>
		<link>http://katenasser.com/sales-customer-service-success-get-your-customers/#utm_source=feed&amp;utm_medium=feed&amp;utm_campaign=feed</link>
		<comments>http://katenasser.com/sales-customer-service-success-get-your-customers/#comments</comments>
		<pubDate>Tue, 27 Jul 2010 21:18:43 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[intercultural]]></category>
		<category><![CDATA[Call Centers]]></category>
		<category><![CDATA[Contact Centers]]></category>
		<category><![CDATA[Customer Care]]></category>
		<category><![CDATA[diversity]]></category>
		<category><![CDATA[regional differences]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[technical support]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=4580</guid>
		<description><![CDATA[Sales and customer service soar when you show the customers that you "get them".  Don't insult your customers with fake imitation. Understand them and adapt to their cultural preferences. Read more ...]]></description>
		<wfw:commentRss>http://katenasser.com/sales-customer-service-success-get-your-customers/feed/</wfw:commentRss>
		<slash:comments>10</slash:comments>
		</item>
		<item>
		<title>The Perfect Apology &#8211; the ONE Word That Destroys It!</title>
		<link>http://katenasser.com/the-perfect-apology-the-one-word-that-destroys-it/#utm_source=feed&amp;utm_medium=feed&amp;utm_campaign=feed</link>
		<comments>http://katenasser.com/the-perfect-apology-the-one-word-that-destroys-it/#comments</comments>
		<pubDate>Thu, 22 Jul 2010 15:22:19 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[IT]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[Teamwork]]></category>
		<category><![CDATA[accountability]]></category>
		<category><![CDATA[apology]]></category>
		<category><![CDATA[ownership]]></category>
		<category><![CDATA[trust]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=4522</guid>
		<description><![CDATA[Simple sincerity makes for the perfect apology. Yet it can go astray very quickly. What is the ONE word that destroys the perfect apology and what word saves it?  Read more ...]]></description>
		<wfw:commentRss>http://katenasser.com/the-perfect-apology-the-one-word-that-destroys-it/feed/</wfw:commentRss>
		<slash:comments>50</slash:comments>
		</item>
		<item>
		<title>Empathy in Customer Care &#8211; Lose Your Fear!</title>
		<link>http://katenasser.com/empathy-in-customer-care-lose-your-fear/#utm_source=feed&amp;utm_medium=feed&amp;utm_campaign=feed</link>
		<comments>http://katenasser.com/empathy-in-customer-care-lose-your-fear/#comments</comments>
		<pubDate>Thu, 01 Jul 2010 22:10:30 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[IT]]></category>
		<category><![CDATA[angry]]></category>
		<category><![CDATA[care]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[empathy]]></category>
		<category><![CDATA[fear]]></category>
		<category><![CDATA[irate]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[technical support]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=4385</guid>
		<description><![CDATA[Does fear of emotion stop you from giving empathy especially to angry or irate customers that call? Lose your fear to build bonds in customer service, customer care, and tech. support. Here's how.]]></description>
		<wfw:commentRss>http://katenasser.com/empathy-in-customer-care-lose-your-fear/feed/</wfw:commentRss>
		<slash:comments>14</slash:comments>
		</item>
		<item>
		<title>What’s Your Inspiration to Care for Customers?</title>
		<link>http://katenasser.com/the-inspiration-to-care-for-customers/#utm_source=feed&amp;utm_medium=feed&amp;utm_campaign=feed</link>
		<comments>http://katenasser.com/the-inspiration-to-care-for-customers/#comments</comments>
		<pubDate>Thu, 24 Jun 2010 20:20:50 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[inspiration]]></category>
		<category><![CDATA[care]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[motivation]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[technical support]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=4257</guid>
		<description><![CDATA[Leader after leader asks "How can we motivate our reps to deliver better customer care?" In this post, Kate Nasser says forget motivation -- try this inspiration!]]></description>
		<wfw:commentRss>http://katenasser.com/the-inspiration-to-care-for-customers/feed/</wfw:commentRss>
		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>Leaders, Get ALL Your Employees to Think Customer Care!</title>
		<link>http://katenasser.com/leaders-get-all-your-employees-to-think-customer-care/#utm_source=feed&amp;utm_medium=feed&amp;utm_campaign=feed</link>
		<comments>http://katenasser.com/leaders-get-all-your-employees-to-think-customer-care/#comments</comments>
		<pubDate>Mon, 14 Jun 2010 14:45:16 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[accelerate]]></category>
		<category><![CDATA[care]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[employees]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=3902</guid>
		<description><![CDATA[Leaders, get ALL your employees thinking Customer Care with commitment and these 3 steps.  Even non-customer facing teams deliver customer care.]]></description>
		<wfw:commentRss>http://katenasser.com/leaders-get-all-your-employees-to-think-customer-care/feed/</wfw:commentRss>
		<slash:comments>8</slash:comments>
		</item>
		<item>
		<title>Outsourced Call Centers &#8211; Training to Satisfy USA Customers</title>
		<link>http://katenasser.com/outsourced-call-center-training-satisfy-usa-customers/#utm_source=feed&amp;utm_medium=feed&amp;utm_campaign=feed</link>
		<comments>http://katenasser.com/outsourced-call-center-training-satisfy-usa-customers/#comments</comments>
		<pubDate>Sun, 30 May 2010 19:07:09 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[affairs]]></category>
		<category><![CDATA[American]]></category>
		<category><![CDATA[call]]></category>
		<category><![CDATA[care]]></category>
		<category><![CDATA[center]]></category>
		<category><![CDATA[consumer]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[differences]]></category>
		<category><![CDATA[outsourced]]></category>
		<category><![CDATA[regional]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[training]]></category>
		<category><![CDATA[USA]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=3378</guid>
		<description><![CDATA[Call Centers - There is no such thing an American (USA) customer.  There are 9 USA regional differences which you can learn to satisfy this large customer base.]]></description>
		<wfw:commentRss>http://katenasser.com/outsourced-call-center-training-satisfy-usa-customers/feed/</wfw:commentRss>
		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>How To Handle Irate or Angry Customers, Would You Want This?</title>
		<link>http://katenasser.com/how-to-handle-irate-angry-customers-would-you-want-this/#utm_source=feed&amp;utm_medium=feed&amp;utm_campaign=feed</link>
		<comments>http://katenasser.com/how-to-handle-irate-angry-customers-would-you-want-this/#comments</comments>
		<pubDate>Thu, 27 May 2010 11:03:41 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[angry]]></category>
		<category><![CDATA[Customers]]></category>
		<category><![CDATA[handling]]></category>
		<category><![CDATA[irate]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[upset]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=3734</guid>
		<description><![CDATA[There are customer service training programs out there teaching how to handle an irate or angry customer and giving horrible advice. Do you want your CSRs and technical support reps saying this? Would you want it said to you when you are angry or irate?]]></description>
		<wfw:commentRss>http://katenasser.com/how-to-handle-irate-angry-customers-would-you-want-this/feed/</wfw:commentRss>
		<slash:comments>18</slash:comments>
		</item>
		<item>
		<title>5 Things to Think With Rude Customers for Best Results</title>
		<link>http://katenasser.com/5-things-think-with-rude-customers-best-results/#utm_source=feed&amp;utm_medium=feed&amp;utm_campaign=feed</link>
		<comments>http://katenasser.com/5-things-think-with-rude-customers-best-results/#comments</comments>
		<pubDate>Sat, 15 May 2010 14:14:10 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[best]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[rude]]></category>
		<category><![CDATA[service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=3570</guid>
		<description><![CDATA[Rude customers do not have to wear to you down. They can actually be the best people-skills learning experience you will ever have. Think these 5 things for best results...]]></description>
		<wfw:commentRss>http://katenasser.com/5-things-think-with-rude-customers-best-results/feed/</wfw:commentRss>
		<slash:comments>13</slash:comments>
		</item>
		<item>
		<title>The 5 Best Emotionally Intelligent Customer Service Thoughts</title>
		<link>http://katenasser.com/5-best-customer-service-emotionally-intelligent-thoughts/#utm_source=feed&amp;utm_medium=feed&amp;utm_campaign=feed</link>
		<comments>http://katenasser.com/5-best-customer-service-emotionally-intelligent-thoughts/#comments</comments>
		<pubDate>Thu, 13 May 2010 16:21:23 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[best]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[emotional]]></category>
		<category><![CDATA[intelligence]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[thoughts]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=3457</guid>
		<description><![CDATA[Your thoughts when you are with customers transmit like a satellite to them and to your daily happiness.  Start your day with these 5 emotionally intelligent thoughts to deliver the best customer service and keep yourself happy.]]></description>
		<wfw:commentRss>http://katenasser.com/5-best-customer-service-emotionally-intelligent-thoughts/feed/</wfw:commentRss>
		<slash:comments>18</slash:comments>
		</item>
	</channel>
</rss>
