Hot Topics and New Bits

Transform Accusations into Valuable Discussions | #Leadership #PeopleSkills

People Skills Transform: Image is two elephants butting heads.

Accusations create trouble for relationships. Transform accusations into valuable discussions by using this people skills approach. Latest from Kate Nasser The People Skills Coach™ | Leadership | Teamwork | Customer Service.

Leadership Drama: Vitality or Liability? | #PeopleSkills

Leadership Drama: Image is red sky w/ dark cloud.

What does leadership drama do? Is it a sign of vitality? Or is it a liability? Insights on leadership development from Kate Nasser, The People Skills Coach™.

Hard Human Consequences of Taking the Easy Way Out

Hard Human Consequences: Image is frayed rope knot.

Taking the easy way out in these human interactions creates hard human consequences. People skills business insights from Kate Nasser, The People Skills Coach™.

Human Touch: Reasons It’s Still Key to Customer Experience | #CX

Human Touch: Image is fingers making a heart shape above a keyboard.

With so much automation, why is the human touch still so key for great customer service and customer experience? Insightful list of reasons fr Kate Nasser The People Skills Coach™.

Insidious Leadership: Are You Silencing Employees? | #EmployeeEngagement

Are You Suffocating Employees: Image is round head w/ hand around throat.

Leadership: Leaders, Are you silencing employees? Check this list from Kate Nasser, The People Skills Coach™ to avoid silencing them & the damaging results.

A Critical People Skills Moment to Handle With Ease | #PeopleSkills

People-Skills: Image is faces - happy, sad, angry.

How do you handle this critical people skills moment w/ co-workers, teammates, your managers and leaders? Insight fr Kate Nasser The People Skills Coach™.

Compelling Reasons to Be Authentic Not Rude | #PeopleSkills

Compelling Reasons Authentic Not Rude: Image is eggs of different colors.

13 compelling reasons to be authentic without being rude in life & business work settings. Add your reasons to this list fr Kate Nasser The People Skills Coach™ for leadership, teamwork, employee engagement & customer service.

Prevent Verbal Conflict w/ These People Skills Steps | #PeopleSkills #Business

Prevent Verbal Conflict: Image is lion, dinosaur, gorilla, poised to attack.

Do you like to prevent verbal conflict? Don’t avoid all disagreements. Use 7 people skills steps from Kate Nasser, The People Skills Coach™. | Business, Employee Engagement, Leadership, Teamwork, Relationships

Super Customer Experience: Rapport is the Artery to Trust | #CX #PeopleSkills

Rapport is the artery to the heart of trust on the road to super customer experience. 6 key steps to improve rapport and a validation of what’s in it for you and your brand. Inspiration for all from leadership through the front line CSRs.

Leadership Cloud: Leaders, Avoid These Paralyzing Human Mistakes

Leadership Cloud: Image is Dark Clouds

Leaders, avoid these 10 human mistakes or you will create a leadership cloud that will paralyze everyone. Insights from Kate Nasser, The People Skills Coach™.

Customer Service: Turn Sudden Relationships into Bonds | #custserv #cx

Customer Service Relationships to Bonds: Image is Door Cracked Open.

Customer service is a case of sudden relationship.. CSRs, agents, and tech support analysts build rapport while solving problems. The best use these 8 steps to overcome the lack of trust and understanding that longer term relationships enjoy.

New Job People Skills: Use These Essentials | #PeopleSkills

New Job People Skills: Image is Being at Office on Day One.

You have a new position. Use these essential new job people skills for a positive start & great finish! Latest career tips fr Kate Nasser, The People Skills Coach™. | Leadership & Teamwork

Leadership Readiness: Are Your People Skills Ready? | #PeopleSkills

Leadership Readiness People Skills: Image is a jet getting ready to take off.

Leadership readiness requires more than vision & mgmt experience. Your people skills must be ready to handle these specific issues. Latest employee engagement & morale insights from Kate Nasser The People Skills Coach™.

Ultimate Customer Service Culture: It’s About Unity Not Employees First | #custserv

Customer Service Culture: Image is bulletin board w/ word culture.

The ultimate customer service culture is not about employees first. It’s about unity. Leadership insights & lessons fr Kate Nasser, The People Skills Coach™.

Customer Service Mindset: Key Link in the Chain not Life in Chains | #custserv

Customer Service Mindset: Image is rope with chain connected.

Customer Service Mindset: Be a key link in the chain of success. It’s service not servitude. Best in service insights fr Kate Nasser, The People Skills Coach™.

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