Hot Topics and New Bits

Customer Service Incompetence: Empathy Only For Tears

Customer Service Incompetence: Image is a tear from someone's eye.

Lack of empathy for customers is customer service incompetence. Give customers empathy long before they cry or leave. Insights fr The People Skills Coach™.

Effective Communicator: Extroverts & Introverts Different and Equal

Effective Communicator: Image is quote worst distance is misunderstanding between people.

Don’t believe the stereotype that one personality type is a more effective communicator than others. Here’s what matters. From The People Skills Coach™.

The 12 Most Desired Yet Unrequested Forms of Care | #Leadership

12 Most Desired Unrequested Forms of Care   Image by:unloveablesteve

If people at work or home say you aren’t very caring when they feel bad, you will find this list of 12 forms of care to be very helpful. Instead of screaming out “tell me what you want”, increase your career and personal relationships with the emotional intelligence here…

What Impacts Human Behavior? Join People Skills Chat Aug. 14th

Discovering Your Genius: Image is the people skills logo.

In People Skills global Twitter chat SUN. Aug. 14 (#PeopleSkills), we will explore what impacts human behavior. JOIN The People Skills Coach™ & community.

Customer Service Outburst: 5 Needs That Ruin Customer Experience

Customer Service Outburst: Image is Picture of Nockamixon Lake at State Park in PA.

Customer Service Outburst: What brings customer service reps to lose it w/ customers? A park ranger story about Lake Nockamixon. From The People Skills Coach™.

Leadership Attack Responses: Smart Effective Options

Leadership Attack Responses: Image is round blue lights and one red one in the middle.

Leadership attack responses: 5 Smart effective options, besides attacking back, for leaders in responding to verbal attacks. Latest fr The People Skills Coach™.

Leadership Self Help: Are You Too Nice to Lead? Part II

Leadership Self Help: Image is sign saying self help.

Leadership self help: Research, reflect, resolve to change, revise behavior and revive your success. Insights fr Kate Nasser, The People Skills Coach™ w/ Dana Flannery.

Are You a Conversation Marathoner or Sprinter? | #PeopleSkills

Conversation: Image is sign that says, finish line.

What is your natural conversation style: marathoner or sprinter? It matters in collaboration, career results, and business success. From Kate Nasser, The People Skills Coach™.

Leadership Reset: These Easy Feelings Are Not Truly Easy

Leadership Reset: Image is hammock in a rainy woods.

A much needed leadership reset: Replace easy feelings & behaviors that cause unforeseen trouble. Employee engagement tips fr The People Skills Coach™.

Customer Experience Delivery: Prepare Privately | #cx #custserv

Customer Experience Deliver: Image is word Privacy.

Prepare for customer experience delivery privately not in front of customers. Powerful true life examples fr The People Skills Coach™. | Customer Service, Restaurants, Retail.

Charismatic People Skills: Start w/ Integrity! | #PeopleSkills

Charismatic People Skills: Image is quote "Integrity is choosing based on values not personal gain."

Charismatic people skills must begin w/ integrity else the dark side of charisma manipulates. Call to action from The People Skills Coach™. | Leadership, Sales, Service.

The Apology – Perfect Chance to Build Trust in Yourself! | #PeopleSkills

The Apology: Image is flipping a coin. Take a chance!

A sincere apology rebuilds trust w/ others. Ironically, it also builds trust in yourself. Do you or someone you know have trouble apologizing? Here’s some inspiration for leaders, team members, technical professionals, & customer service reps.

Collaborative People Skills: Share Your Energy Not Your Nerves

Collaborative People Skills: Image is the word Energy.

Share your energy vs nerves for great collaborative people skills in business. Latest tips from Kate Nasser, The People Skills Coach™. | Teamwork, Employee Engagement, Leadership, Collaboration.

Ruined Customer Experience from Small Greedy Moves #cx

Ruined Customer Experience: Image is Gas Pump.

Ruined customer experience comes from small greedy steps that drive customers away. Is your business doing this? From Kate Nasser, The People Skills Coach™.

Leadership Judgment: Do You See Prevention as Weakness?

Leadership Judgment: Image is words Are You Ready?

Don’t let your leadership judgment be skewed by seeing preventing problems as a weakness. See it as readiness! Tips fr The People Skills Coach™.

Older Posts »