Hot Topics and New Bits

Leadership Cloud: Leaders, Avoid These Paralyzing Human Mistakes

Leadership Cloud: Image is Dark Clouds

Leaders, avoid these 10 human mistakes or you will create a leadership cloud that will paralyze everyone. Insights from Kate Nasser, The People Skills Coach™.

Customer Service: Turn Sudden Relationships into Bonds | #custserv #cx

Customer Service Relationships to Bonds: Image is Door Cracked Open.

Customer service is a case of sudden relationship.. CSRs, agents, and tech support analysts build rapport while solving problems. The best use these 8 steps to overcome the lack of trust and understanding that longer term relationships enjoy.

New Job People Skills: Use These Essentials | #PeopleSkills

New Job People Skills: Image is Being at Office on Day One.

You have a new position. Use these essential new job people skills for a positive start & great finish! Latest career tips fr Kate Nasser, The People Skills Coach™. | Leadership & Teamwork

Leadership Readiness: Are Your People Skills Ready? | #PeopleSkills

Leadership Readiness People Skills: Image is a jet getting ready to take off.

Leadership readiness requires more than vision & mgmt experience. Your people skills must be ready to handle these specific issues. Latest employee engagement & morale insights from Kate Nasser The People Skills Coach™.

Ultimate Customer Service Culture: It’s About Unity Not Employees First | #custserv

Customer Service Culture: Image is bulletin board w/ word culture.

The ultimate customer service culture is not about employees first. It’s about unity. Leadership insights & lessons fr Kate Nasser, The People Skills Coach™.

Customer Service Mindset: Key Link in the Chain not Life in Chains | #custserv

Customer Service Mindset: Image is rope with chain connected.

Customer Service Mindset: Be a key link in the chain of success. It’s service not servitude. Best in service insights fr Kate Nasser, The People Skills Coach™.

Leadership Loyalty: Truths & Myths | #Teamwork #PeopleSkills

Leadership Loyalty: Image is the word loyalty.

Leadership loyalty: Is it a simple concept easy to do? Not really. Best to look and the truths & myths. Insights from Kate Nasser, The People Skills Coach™.

People Skills Loser: Ways the Word Lucky Insults Others | #PeopleSkills

People Skills Loser Word: Image is electrical wave over a bridge.

Kate Nasser, The People Skills Coach™ shares reasons why the word lucky is a people skills loser word & how it insults others. Important communication insight for your career, your business, and your life’s relationships.

Leadership Learning: Are We Out to Learn or to Prove?

Extreme Leadership: Image is person on high wire w/ balance pole.

Leadership learning or proving? Leaders, which do you focus on more? It impacts employee engagement this way. Tips fr Kate Nasser, The People Skills Coach™.

Employee Engagement Breakthroughs: Easy Leadership Fixes

Employee Engagement Breakthroughs: Image is diverse team members celebrating.

Leaders often focus on numbers and spreadsheets but this doesn’t inspire. Great leaders bring numbers to life for easy employee engagement breakthroughs. Leadership insight from The People Skills Coach™.

Extreme Absolutes Are Neon Signs of Leadership Immaturity | #PeopleSkills

Extreme Absolutes: Image is sign saying Absolute Power

Are you creating an image of immaturity by communicating w/ extreme absolutes? Leadership & career tips fr The People Skills Coach™ to create a positive professional image.

Direct Feedback: How to Get People to Be More Direct w/ You | #PeopleSkills

Direct Feedback: Image is a white arrow on dark background.

Do you wish people would be more upfront with you and give you direct feedback? Make it easy for them w/ these steps. Leadership & teamwork tips fr Kate Nasser, The People Skills Coach™.

Make People Skills Easy: Meet Universal Human Needs | #PeopleSkills

Make People Skills Easy: Image is paper human figures

Make people skills easy on yourself by addressing these universal human needs. Emotional Intelligence tips fr Kate Nasser The People Skills Coach™ for success in business & in your life.

Essential Bond to Keep Customers When You Buy a Business | #CX

Essential Bond: Image is picture of beach club of this blog post.

When you buy a biz, the essential bond to keep current customers is taking time to know them. Key customers experience examples fr The People Skills Coach™.

Customer Experience Repeat Daily: Love the Customers Not the Rules

Customer Experience Repeat Daily: Image is American Airlines jet.

Want customers to love your business? Everyone in customer experience repeat daily, love the customers not the rules. You can show care and still work within guidelines. Latest from Kate Nasser, The People Skills Coach™.

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