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Career People Skills: 4 Traits to Develop

Most everyone, new graduates and experienced workers,  want their career to rise.  To do it, plug into the deeper aspects of the following four traits that always breed success.


Career People Skills: Image is an electrical plug.

Career People Skills: 4 Traits to Develop for Success Image by Eva the Weaver via Flickr.

Grateful for image by Eva the Weaver via Flickr Creative Commons License.


Career People Skills: 4 Traits to Plug Into & Develop More Deeply



RReliability. We think of this mostly as deliver what you promise and what you are assigned. That’s expected not exceptional.

For a career rise, spot & adapt to personality styles of the leaders’ you work for and team members you work with. People see you through the lens of their own personality type.

  • Understand their hot buttons and pet peeves. Work without pushing those buttons.
  • Know when and how to point out the risk of their view or impending decision without insulting them.
  • Facilitate leaders’ actions to make the business successful and help them prevent the failures.



IIntegrity. Hold professional confidences, behave ethically, be accountable for your actions and energy, correct your mistakes without excuses, give more than is asked or expected. Integrity builds trust and trust delivers long term career success.


SSelf-Confidence. Less neediness and more initiative from you make life easier for your boss and team members.

Self-confidence is …

  • strength in tough times
  • comfort adapting to change
  • insight on how your talent and experience apply to different situations
  • collaboration without fear of losing your own individual success
  • managing your own ego



Self-confidence isn’t …

  • false bravado
  • know-it-all thinking
  • who’s better than whom attitude
  • disdain for diversity



EExcellence. Pursue excellence through constant learning, innovation, and honest self-evaluation. When you are always learning you give the company, teams, and leaders more ROI on their decision to hire you.



The ROI for developing these 4 people skills traits — career success!



Leaders’ trust and reliance on your contributions is the catapult for your career rise and long term success. Imagine a boss saying “I’ve never met anyone I can rely on more” — and then earn that designation!

What other traits and actions have given RISE to your career?



From my professional experience to your success,
Kate Nasser, The People Skills Coach™

Related posts:
Career People Skills Etiquette: 6 Actions That Leave a Bad Impression & the Alternatives
Accountability Legacy: Career Secrets Revealed
Career People Skills Checklist: Are You Brutally Blunt or Helpfully Honest?

©2011-2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

QuickSpot-grahpicV2

Engage in people skills learning!

Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience.

I invite your questions, welcome your wisdom, and look forward to working with you.
~Kate Nasser, The People Skills Coach™

Bragging vs Sharing Success Stories – People Skills global Twitter chat topic.

WHEN/WHERE: Join us Sunday March 1st, 2015 on Twitter at 10AM ET. Hashtag: #peopleskills


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Bragging vs Sharing Success Stories: What’s the Difference?

Join us Sunday March 1st 10am ET to explore the difference between bragging vs sharing success stories. We generally think of bragging as negative and sharing success stories as positive inspiration and celebration. So how do they differ? Are there tangible elements that make them different or is it in the eyes and ears of the listeners?

Since communication is a huge part of interaction success, we explore this topic in people skills chat. Joining me as co-host is Christoph Trappe, a healthcare content marketing professional who also blogs about authentic storytelling.


Bragging vs Sharing Success Stories: Image is People skills logo

Bragging vs. Sharing Success Stories: Image by KimbManson for Kate Nasser. All rights reserved.

Image designed by: Kimb Manson Graphics Design for Kate Nasser. All rights reserved.

Bragging vs Sharing Success Stories

Join us in #Peopleskills global Twitter chat to share your perspective on bragging vs sharing success stories.


Here are some questions to get us thinking in advance:

  • How do you define success story? What is bragging?
  • Are they different? Is one bad and one good or neither? Pls. explain.
  • Why do people brag?
  • Bragging creates ___________________________.
  • If you’ve done it, it ain’t bragging. ~Walt Whitman Ag/Disagree?
  • What are benefits/risks of sharing success stories?
  • When do you feel most excited to share your own success stories?
  • What is the difference between you sharing your success story or others sharing it?
  • How does sharing your success story help/hurt others?
  • How can you share your success story without seeming like a braggard?
  • What role do people skills play in sharing success stories?



These are just some questions to get us thinking. Actual questions will post live during the chat.


Bring your experience, curiosity, a beverage, and join the community on Sunday March 1st 10am ET to offer your views on bragging vs sharing success stories.


I also invite you to continue this chat by joining the Google+ People Skills Community, The Facebook Group People Skills That Really Matter and the LinkedIn Group People Skills Succeed to be a part of all the people skills discussions everyday 24×7. Get your people skills community member badge here.



Shout Out of Gratitude

Special thanks to Christoph Trappe for suggesting and co-hosting this topic with me!

My gratitude to all who participate and grow the people skills global community on Twitter (#peopleskills), Google+, LinkedIn, and Facebook. We welcome your suggestions for topics, offers to co-host, and most especially your diverse insights.

Continued thanks to generous chat moderators Chantal Bechervaise, Dave Moore, Hoda Maalouf, Tracy Shroyer, Jandis Price and Tom Rhodes for their time and contributions.






Hope you will all join people skills global Twitter chat (#peopleskills) this Sunday March 1st 2015, 10am ET/7am PT on bragging vs sharing success stories.

Everyone is welcome! We have only one rule in People Skills Global Chat: Respect for all even when we disagree.






TIP: If you have never been in a Twitter chat, you may find it helpful to log on to Tweetchat.com, or Twubs.com and enter hashtag #peopleskills. Sign in to your Twitter account. The venue will insert the hashtag on each of your tweets and you will see all the tweets on one screen. Other tools available are Tchat.io, Hootsuite and TweetDeck.

I am the founder and host of the chat and will be happy to answer any questions you have in advance: Email me.


Connect with you this Sun. March 1st, 2015, in #peopleskills global Twitter chat 10am ET on bragging vs sharing success stories.


Until then, as always, I wish you bonds of happiness and success!


From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Social Media Etiquette: Beware the Impolite Polite Reminder

Etiquette matters. It affects how others see us. It affects what they think of us and whether they want to interact with us again. In careers and business, this could mean the difference between success and failure.

In networking when people don’t know each other, social media etiquette is even more important. The first impression we make may be the last impression we make!



Social media etiquette: Image is car w/license plate that says "hurry up".

Social media etiquette: Beware the Impolite Polite Reminder. Image by Michael Coghlan via Flickr.

Grateful for image by Michael Coghlan via Flickr Creative Commons License.


Social Media Etiquette: The Impolite Polite Reminder



What makes a bad impression?

  1. Being selfish. Do for others before you do for yourself.
  2. Accusing instead of understanding. Don’t jump to conclusions; jump into people’s hearts!
  3. Thinking you know better than others. Be a curious learner. Social media etiquette tip: Beware giving friendly advice without being asked.
  4. Presuming familiarity. In existing relationships, you can say certain things because there is trust. Before there is trust, the same things come across as impolite and rude. Social media etiquette tip: Take time to build trust.
  5. Being pushy. If people don’t respond, pushing them to respond leaves a terrible impression. Even if you call it a polite reminder, it is impolite. I received an unsolicited email about joining some association. When I didn’t respond, I received a second email reminding me that I hadn’t responded. The sender called it a polite reminder. It wasn’t. It was a turnoff.

    A reminder is only polite when someone has already said they were interested. Social media etiquette tip: Beware the impolite polite reminder. Not only is it rude, it comes across as pushy, manipulative, and inauthentic.



If you’re being pushy, it’s impolite no matter what you call it.




What impolite and polite people skills have you witnessed online?


From my professional experience to your success,
Kate Nasser, The People Skills Coach™

Related posts:
9 People Skills Reminders for Great Social Media Networking
Social Media Networking: Are You Using These People Skills

©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

QuickSpot-grahpicV2

Engage in people skills learning!

Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience.

I invite your questions, welcome your wisdom, and look forward to working with you.
~Kate Nasser, The People Skills Coach™

People Skills Excellence – Our Chat Topic.


WHEN/WHERE: Join us Sunday Feb 22nd, 2015 on Twitter at 10AM ET. Hashtag: #peopleskills


Time converter:
Please click the time converter link above to convert 10am ET to your local time.



People Skills Excellence – How to Develop It?

Join us Sunday Feb. 22nd 10am ET to explore people skills excellence. People skills feed success in business, careers, and relationships. Our ability to interact well affects our very lives. So what is people skills excellence and how do we develop it?




People Skills Excellence: Image is People skills logo

People Skills Excellence: Image by KimbManson for Kate Nasser. All rights reserved.

Image designed by: Kimb Manson Graphics Design for Kate Nasser. All rights reserved.

People Skills Excellence: Why and How?

There are so many factors that contribute to how humans interact. Is it actually possible to achieve some level of people skills excellence? Really?

Some questions to get us thinking in advance of Sunday’s #Peopleskills global Twitter chat. If you want to suggest a question, please post it in the comments section below!

  • What is people skills excellence?
  • How are people skills important/unimportant in life?
  • When do they most affect you?
  • In such a diverse world, it is possible to achieve people skills excellence?
  • What is your reaction to someone who has poor people skills?
  • How do values and goals affect people skills development?
  • In search of people skills excellence – what are the most important steps?
  • Personality types: what impact does that have on developing people skills excellence?
  • What people skills have you developed in the past that help you the most now?
  • How can we achieve people skills excellence online?
  • What guidance would you give to someone who struggles with human interaction?
  • How does society help or hinder the development of people skills excellence?



These are just some questions to get us thinking. Actual questions will post live during the chat.


Bring your experience, curiosity, a beverage, and join the community on Sunday Feb. 22nd 10am ET to explore people skills excellence.


I also invite you to continue this chat by joining the Google+ People Skills Community, The Facebook Group People Skills That Really Matter and the LinkedIn Group People Skills Succeed to be a part of all the people skills discussions everyday 24×7. Get your people skills community member badge here.



Shout Out of Gratitude

My gratitude to all who participate and grow the people skills global community on Twitter (#peopleskills), Google+, LinkedIn, and Facebook. We welcome your suggestions for topics, offers to co-host, and most especially your diverse insights.

Continued thanks to generous chat moderators Chantal Bechervaise, Dave Moore, Hoda Maalouf, Tracy Shroyer, Jandis Price and Tom Rhodes for their time and contributions.






Hope you will all join people skills global Twitter chat (#peopleskills) this Sunday Feb. 22nd 2015, 10am ET/7am PT people skills excellence.

Everyone is welcome! We have only one rule in People Skills Global Chat: Respect for all even when we disagree.






TIP: If you have never been in a Twitter chat, you may find it helpful to log on to Tweetchat.com, or Twubs.com and enter hashtag #peopleskills. Sign in to your Twitter account. The venue will insert the hashtag on each of your tweets and you will see all the tweets on one screen. Other tools available are Tchat.io, Hootsuite and TweetDeck.

I am the founder and host of the chat and will be happy to answer any questions you have in advance: Email me.


Connect with you this Sun. Feb. 22nd, 2015, in #peopleskills global Twitter chat 10am ET on people skills excellence.


Until then, as always, I wish you bonds of happiness and success!

From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Modern Leadership & Teamwork: Selfless Giving Not Faceless Fortune

When you think of modern leadership, does the word selfless come to mind? So much is written about leaders doing more listening less speaking. Being more like a servant to the team and less like the supreme ruler.

As leaders face this definition of modern leadership, many start to wonder if selfless actually means faceless. Team members then face the same dilemma in defining teamwork.




Modern Leadership & Teamwork – This!

Modern Leadership & Teamwork: Image is diverse people working together.

Modern Leadership & Teamwork: Selfless Not Faceless Image by Doblin Monitor.

Grateful for image by: Doblin Monitor via Flickr Creative Commons License.



Not This!

Modern leadership & teamwork: Image is faceless mannequins.

Modern Leadership & Teamwork is Not Faceless. Image by Horla Varlan.

Grateful for image by: Horla Varlan via Flickr Creative Commons License.



Modern Leadership & Teamwork: Be Selfless Not Faceless

There are simple yet significant differences between selfless and faceless.

  1. Selfless leaders and teammates generously give their talents, ideas, and interest in others.

    Faceless believe their ideas aren’t worthy of consideration. Downside: What isn’t offered is unrealized success. Everyone matters for you never know who will contribute the winning detail.


  2. Selfless leaders and teammates share responsibility and accountability.

    Faceless hide from it all. Downside: Splintered organization and a culture of blame.


  3. Selfless leaders and teammates are confident and flexible.

    Modern leadership and teamwork is not about telling or asking. It’s knowing when to do each. Faceless lacks the confidence to do both.


  4. Selfless leaders and teammates seek first to understand then to be understood.

    Faceless seek only to understand. Downside: Groupthink. What isn’t discussed can be dangerous. This is far from modern leadership and teamwork.


  5. Selfless leaders and teammates express appreciation to each other.

    They realize there are many “I’s” in team. They honor and celebrate the diversity of talents. This encourages more contribution to the team. With new generations in the workplace, honoring individual contribution is critical. Faceless overlook the individuals. Downside: Missed opportunities to develop maximum contribution.


  6. Selfless leaders and teammates have tough conversations with respect and civility.

    They care about the outcome and each other. Faceless avoid the tough moments for their own comfort. Downside: Less successful organization.


Special Concerns for Leaders

If you are faceless …

  • you don’t inspire or engage team members.
  • team members can feel abandoned not empowered.
  • team members can believe they must act the same way you do.
  • team members can feel unappreciated and seek other employment.
  • teams members can feel like your organization is a dead end.
  • selfish team members can become the de facto leaders and unravel the culture of teamwork.



For modern leadership and teamwork, be selfless not faceless. Bring your generosity, talents, curiosity, courage, patience, and people skills to work every day. The result is a high performing organization that sustains success with inspiration, support, and stellar efforts.


Here’s a partner post w/ additional details: 12 Professional People Skills to Succeed Without Authority


What modern leadership & teamwork challenges have you met with selflessness?



From my professional experience to your success,
Kate Nasser, The People Skills Coach™

Related Posts:
25 Team Member Talents to Celebrate & Appreciate
Leadership Interview Tips: I vs. We

©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.


NEW> Increase productivity and reduce conflict with the new QUICK SPOT & ADAPT™ workshop to adapt to personality types and work better together. Book your workshop today!


 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Great Customer Service Staff: Recruit These 15 Natural Traits

For years I have been able to spot job applicants who are naturally great at customer service. They excel at it. They have an ease, commitment, and skill that makes them great. They have a natural calling to serve others and they answer that call very well.



Recruit Naturally Great Customer Service Staff: Image is bright sun over ocean

Recruit Naturally Great Customer Service Staff. Image by Sea Turtle via Flickr.

Grateful for image by Sea Turtle via Flickr Creative Commons License.


Recruit Naturally Great Customer Service Staff

As more and more managers asked me how I picked naturally great customer service staff, I created this list of traits and behaviors. It was an interesting exercise to turn my people skills intuition into concrete traits you can unearth in interviews.

Here’s what the naturally great customer service staff do:

  1. Accept the absurdity of life without using sarcasm toward the customer.
  2. They easily adapt; their need for control is low.

  3. They listen with empathy.
  4. They brilliantly balance objectivity and caring.
  5. They initiate both caring and action. This is essential for dealing with upset customers.

  6. They know that they can’t change others — only their own perspectives and reactions. More importantly, they don’t want to change others.
  7. They love diversity. They are inspired and excited by it. They are non-judgmental.

  8. They exhibit a high sense of ownership and teamwork.
  9. They understand the big picture and show attention to detail; they follow-through.

  10. They see and hear far more than what the customer is saying and use it well.
  11. They continuously learn from interactions and quickly reapply this insight.

  12. They are self-confident not arrogant. They are comfortable with customers questioning their authority and influence appropriately.
  13. They have a thick skin and a warm heart. This makes them resilient and prevents them from burning out.

  14. They believe service and servitude are completely different. The first you choose; the second you don’t. They are proud to serve.
  15. They love to serve because of the giving — not to be liked or loved in return.


One caution: Be wary of job applicants who say they like customer service work because they like being appreciated. When the difficult customers are and the thank yous aren’t, these employees become frustrated and may do poorly. Customer service is about caring for others not about the customers caring for them.



Recruit and retain naturally great customer service staff by:

  • Understanding and believing that these people actually exist. Look in diverse pools of talent.
  • Using above list to hire friendly. Then train technically.
  • Giving them leeway in interacting with customers. Rigid scripts work against their natural talents.
  • Treating them with respect and trust. It sustains their natural talent.



You can easily trust and empower them to wow the customers. Since they are highly responsible and talented, the customer experiences the ultimate in care and action — in the moment, every time.

The consistently high quality service these great customer service staff deliver is your winning business advantage!



From my professional experience to your success,
Kate Nasser, The People Skills Coach™

Related Posts:
Customer Service Inspiration: The Secret Keys to Great Attitude
5 Powerful Beliefs to Win Over Rude Angry Customers
11 Wining Beliefs for Superior Customer Service Experience
Customer Service People Skills: 10 Non-Defensive Responses

©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

People Skills Appreciation & Love – Our Chat Topic.


WHEN/WHERE: Join us Sunday Feb 15th, 2015 on Twitter at 10AM ET. Hashtag: #peopleskills


Time converter:
Please click the time converter link above to convert 10am ET to your local time.



People Skills Appreciation & Love: The True Influencer?

Join us Sunday Feb. 15th 10am ET to explore people skills appreciation and love. Is appreciation and love the true influencer? Does it touch people in ways that we can only see in hindsight? On this Valentines Day weekend, we want to explore the deeper side of people skills appreciation and love.




People Skills Appreciation & love: Image is People skills logo

People Skills Appreciation & Love: Image by KimbManson for Kate Nasser. All rights reserved.

Image designed by: Kimb Manson Graphics Design for Kate Nasser. All rights reserved.

People Skills Appreciation & Love: What are their true value?

We have countless interactions every single day. Whether at work or in our personal lives, we have many opportunities to show our appreciation and love for others. How often do we actually express it? What would happen if we did?

Some questions to get us thinking in advance of Sunday’s #Peopleskills global Twitter chat:

  • What qualities do you treasure & appreciate in others?
  • How does being appreciated or unappreciated affect relationships?
  • How important is it to you that others appreciate you and your efforts?
  • When are people most likely to express appreciation to others?
  • What stops people from showing appreciation to others?
  • Are people more likely to appreciate others like them or different from them? Why?
  • How can people move from feeling jealous to feeling love & appreciation for others?
  • Employee appreciation: Should leaders express it more? Why/why not?
  • Employee engagement: What role does appreciation play in this?
  • How often do you express appreciation and what happens when you do?
  • What is the relationship between empathy and appreciation, if at all?
  • How have people skills impacted your ability to express appreciation?



These are just some questions to get us thinking. Actual questions will post live during the chat.


Bring your experience, curiosity, a beverage, and join the community on Sunday Feb. 15th 10am ET to explore people skills appreciation and love.


I also invite you to continue this chat by joining the Google+ People Skills Community, The Facebook Group People Skills That Really Matter and the LinkedIn Group People Skills Succeed to be a part of all the people skills discussions everyday 24×7. Get your people skills community member badge here.



Shout Out of Gratitude

My gratitude to all who participate and grow the people skills global community on Twitter (#peopleskills), Google+, LinkedIn, and Facebook. We welcome your suggestions for topics, offers to co-host, and most especially your diverse insights.

Continued thanks to generous chat moderators Chantal Bechervaise, Dave Moore, Hoda Maalouf, Tracy Shroyer, Jandis Price and Tom Rhodes for their time and contributions.






Hope you will all join people skills global Twitter chat (#peopleskills) this Sunday Feb. 15th 2015, 10am ET/7am PT people skills appreciation and love.

Everyone is welcome! We have only one rule in People Skills Global Chat: Respect for all even when we disagree.






TIP: If you have never been in a Twitter chat, you may find it helpful to log on to Tweetchat.com, or Twubs.com and enter hashtag #peopleskills. Sign in to your Twitter account. The venue will insert the hashtag on each of your tweets and you will see all the tweets on one screen. Other tools available are Tchat.io, Hootsuite and TweetDeck.

I am the founder and host of the chat and will be happy to answer any questions you have in advance: Email me.


Connect with you this Sun. Feb. 15th, 2015, in #peopleskills global Twitter chat 10am ET on people skills appreciation and love.


Until then, as always, I wish you bonds of happiness and success!

From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Bluntness Checklist: 7 Steps From Brutally Blunt to Helpfully Honest

We all benefit when we communicate honestly and clearly. It minimizes confusion and speeds success. Yet there is a big difference between being brutally blunt vs. honest and clear.





Here’s a 7 step bluntness checklist to get you easily from blunt to honest.



Bluntness Checklist: Image is a square-headed comic figure

Bluntness Checklist:7 Steps from Brutally Blunt to Helpfully Honest

Image by: Nomadic Lass via Flickr Creative Commons License.



Bluntness Checklist: 7 Steps From Brutally Blunt to Helpfully Honest

How do you want people to feel when you are communicating? Bruised and battered? Clear and uplifted?

What image do they have of you when you are communicating? Do they see you as emotionally intelligent and honest or brutally blunt?

This bluntness checklist is an emotionally intelligent guide.



    #1 Honor people as well as your purpose and message.

      Much of the bluntness comes from focusing purely on the message you want to deliver. Oddly enough, it makes the message less clear because your emotion packed statement blocks listening.

      Before speaking, ask yourself what impact your words will have on others. Honesty without honoring the human comes out as blunt. This is why honor heads up the bluntness checklist. Be honest with care not blunt with emotion.



    #2 Openness to other possibilities makes you less blunt.

      What you say is rarely an absolute fact. There are perspective, conditions, opinions, other possibilities to consider. When you communicate from this belief, you are more likely to have an honest dialogue with people instead of a blunt monologue.




    #3 Never start a sentence with the word “you” in difficult situations.

      Imagine saying, “You aren’t doing your job” or “You are failing badly.” Starting with “you” comes across as a blunt attack and breeds a defensive reply.

      Instead, start with “We expect _______ and this is what you are doing _______. Let’s talk about changes _________.” Now the person can hear your message with specifics on what to change.



    #4 Emotion in negative situations will come out as brutally blunt.

      First say, “Let’s put aside my emotion for a moment” and then communicate. It shows the other person you want to speak honestly without insulting them. If some of it comes out blunt, at least they will know you are trying.

      However, do not use this intro as a justification for being blunt. It doesn’t work. More of your words must honor with honesty than bruise with bluntness.



    #5 Sense of proportion reduces the brutality.

      Bluntness, by definition, is the extreme of communication. Bluntness is emotion packed. Ask yourself, why must I use this extreme and inflict scars? What words, with better proportion, can clearly communicate my message?



    #6 Timing and tone of voice transform results.

      When some people read the word timing, they assume delay. Although you might choose to delay speaking, there are times you can’t or shouldn’t. Yet timing also means the pace of your speech.

      The faster you speak in tough moments, the more brutal it sounds. Meanwhile, speaking too slowly or softly can sound patronizing.

      A normal even pace of speech communicates honesty avoids bluntness. This is why timing is on the bluntness checklist.



    #7 Yes. Thinking “agreement” makes you less blunt.

      Insults rarely produce a yes. Helpful honesty does. If you want to influence, think yes. Replace negative emotion with positive desire — what you want vs. what you don’t want. It transforms your communication from hurtful and blunt to honest and positive.

      Even if agreement is not your goal, think “yes” and your words will be more helpfully honest not brutally blunt.






Respect is the key to being honest vs. blunt. It allows you to honor people as well as your own message. If you disagree, state your view with calmness and respect for others.

The question people often ask me: Are there people with whom you must be brutally blunt? No. I have met people who don’t understand subtle communication. In those moments, I was more direct not brutally blunt. I still respected them. I communicated honestly not bluntly.


This 7 step bluntness checklist will transform any blunt communication into helpful honesty. It’s worth it!





What extra steps are on your bluntness checklist?



From my professional experience to your success,
Kate Nasser, The People Skills Coach™

Related Post:
People Skills: 9 Hidden Places to Discover Your Empathy
Emotional Intelligence: 10 Ways to Work w/ Immature Teammates

©2011-2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Silence: When Golden, When Not? People Skills global Twitter chat topic.


WHEN/WHERE: Join us Sunday Feb 8th, 2015 on Twitter at 10AM ET. Hashtag: #peopleskills


Time converter:
Please click the time converter link above to convert 10am ET to your local time.



When is Silence Golden? When Is It Not?

Join us Sunday Feb. 8th 10am ET to explore when is silence golden and when is it not.

People have always had different views of the value of silence and different comfort levels with it. Now with so much technology in use, we see people’s views about silence more publicly. Silence affects interaction, our lives, and our work. We will explore it in this week’s #Peopleskills global Twitter chat.



Silence: Image is People skills logo

Silence – When Golden? When Not?: Image by KimbManson for Kate Nasser. All rights reserved.

Image designed by: Kimb Manson Graphics Design for Kate Nasser. All rights reserved.

Silence – When is it golden and when is it not?

As we approach this Sunday’s people skills global Twitter chat (#peopleskills), let’s think about the value of silence and its use and misuse.

Some questions to get us thinking in advance:

  • What does silence bring to the world?
  • Sometimes silence is one way to avoid trouble. Does it ever become the trouble?
  • Silence seems to mean different things to different people. Why?
  • What does silence do to you or for you?
  • Traditional belief: “Children should be seen and not heard.” What were the results of this belief?
  • In the face of injustice, silence is ________________.
  • When is silence golden and when is it not?
  • How/when do great leaders use silence?
  • Can a leader’s silence cause trouble? Y/N How/How not?
  • How do we find balance between silence and verbal interaction?



These are just some questions to get us thinking. Actual questions will post live during the chat.


Bring your experience, curiosity, a beverage, and join the community on Sunday Feb. 8th 10am ET to explore when is it good to be silent and when is it not.


I also invite you to continue this chat by joining the Google+ People Skills Community, The Facebook Group People Skills That Really Matter and the LinkedIn Group People Skills Succeed to be a part of all the people skills discussions everyday 24×7. Get your people skills community member badge here.



Shout Out of Gratitude

My gratitude to all who participate and grow the people skills global community on Twitter (#peopleskills), Google+, LinkedIn, and Facebook. We welcome your suggestions for topics, offers to co-host, and most especially your diverse insights.

Continued thanks to generous chat moderators Chantal Bechervaise, Dave Moore, Hoda Maalouf, Tracy Shroyer, Jandis Price and Tom Rhodes for their time and contributions.






Hope you will all join people skills global Twitter chat (#peopleskills) this Sunday Feb. 8th 2015, 10am ET/7am PT about silence.

Everyone is welcome! We have only one rule in People Skills Global Chat: Respect for all even when we disagree.






TIP: If you have never been in a Twitter chat, you may find it helpful to log on to Tweetchat.com, or Twubs.com and enter hashtag #peopleskills. Sign in to your Twitter account. The venue will insert the hashtag on each of your tweets and you will see all the tweets on one screen. Other tools available are Tchat.io, Hootsuite and TweetDeck.

I am the founder and host of the chat and will be happy to answer any questions you have in advance: Email me.


Connect with you this Sun. Feb. 8th, 2015, in #peopleskills global Twitter chat 10am ET on silence – when is it golden and when is it not.


Until then, as always, I wish you bonds of happiness and success!

From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Business Marketing: People Skills Mistakes You Can Easily Avoid

Every leader and business owner knows that business marketing and networking are essential to success. Whether face-to-face, on the phone, or on social media, our interaction with people matters. Are you making people skills mistakes that hurt your business marketing? Here are several you can easily avoid!



Business Marketing People Skills Blunders: Image is Withered flower blossoms.

Business Marketing: People Skills Blunders to Easily Avoid Image via MMStock.

Grateful for image from Jeffrey Betts, MMTStock

Avoid These People Skills Mistakes in Business Marketing

Interaction matters when you are doing business marketing and networking. How you behave, speak, and follow-up can make or break you.

Here are true stories of people skills mistakes in business marketing that you can easily avoid.

  1. Mistake: Treating People as a Target. I received an invitation to join someone’s LinkedIn network. I viewed their profile and said yes. When I accepted I sent a message asking a few questions to show interest in their work. They responded: I didn’t contact you at random. Would you like to take our training course and be certified in our special communication model? No I wouldn’t. My impression of them is negative. They have no time to learn about me nor tell me about themselves. They come across as foraging for sales and devoid of people skills. Ironically they are selling communication training. How absurd. Take time to build relationships and trust. It changes everything!


  2. Mistake: Focusing on yourself. A potential customer agreed to speak with a web designer she met online. She asked a couple of times to speak on the phone and he kept pushing the idea of SKYPE. She finally agreed to SKYPE and during the entire conversation he talked about his integrity, his vision, his preferences in designing. She ended the call and all contact with him. She told me: He is full of himself. Tip: Ego can kill many things including your business marketing. Focus on the customer!



  3. Mistake: Taking steps you really don’t mean. I received an email from another customer service consultant/speaker. He mentioned he would do speaking engagements that others don’t like. He gave a few examples. It was a very creative business marketing approach — or so I thought. I emailed him back that I might refer some customers to him. I suggested we speak on the phone or SKYPE. His reply: I’m really busy and anyway it was just a casual email. Huh? You are taking up people’s time with a casual email? Tip: When you ask for others’ attention in business marketing, don’t slam the door shut when they respond.


  4. Mistake: Using sexual references. I had attended a business marketing event and the speaker was very good. We spoke briefly at the event and his wife/partner did a follow-up mailing. We all agreed to meet over coffee to explore some business ideas. It turned out he just wanted my customer list. I declined. He then replied: I guess I’m too direct. I forget that women like foreplay and we men like to get right to the sex. My intuition about his character was right. Can you imagine if I had connected him with my customers? Being crude is not a good business marketing strategy. Tip: Avoid sexual references. They can offend. Language gives you many impressive ways to communicate your point. Choose great words that don’t offend.


  5. Mistake: Creeping people out by knowing too much about them. One of my customers told me a solar panel company rep called him at home. The rep knew my customer’s salary and net worth. He used this information to convince my customer that he could afford solar panels. My customer told me it was a shock to hear a stranger telling him so much about his own financial picture. He said no to the rep and the solar panels. Tip: Respect people’s privacy. Don’t collect and share data to manipulate them.


  6. Mistake: Not listening. A few years back I was looking for a graphics designer to create my speaker ONE sheet for business marketing. I called a well-known designer that many speaker groups had promoted. In our first (and only) phone call, she kept trying to sell me her book. Instead of listening to what I needed, she focused on her predetermined business goal. I couldn’t imagine working with her since she showed little interest in my needs. I went back to social media and found Kimb Manson Graphic Design. I called Kimb and we were soon discussing my needs. I knew immediately that I could work with her. Her people skills made the business marketing come to life. Her creative skills made the ONE sheet come to life. It is no surprise that she is ranked very high on Google in graphics design for speakers.


  7. Mistake: Sharing your baggage or dirty laundry. Every business has good times and bad. When marketing to customers, share the good times. Once you understand what they want and need, show them how your product, service, and expertise will make them successful as well. If you frequently talk about the bad times you had with other customers, they may wonder what you will say about them. Tip: With customers, speak positively not negatively and forward not back.








Proficient people skills in business marketing create a great first impression, build trust, and a wonderfully memorable experience. I would be pleased to share even more people skills tips at your business group or company event.

Remember, be customer focused, be professional, and be generous.



Your turn: What people skills lessons learned would you add to this list?


From my professional experience to your success,
Kate Nasser, The People Skills Coach™

Related Posts:

13 Key People Skills for Business & Career Success
Social Media: Are You Using These People Skills
Modern People Skills Reminders for Social Media Greatness

©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

People Skills Success Radar: 9 Hidden Places to Find Your Empathy

It takes great people skills to succeed in business and it takes empathy to have great people skills. Have you discovered the full extent of your empathy? Without empathy — understanding and feeling what others are feeling — you fail to build trust and true connection.



People Skills Success Discover Your Empathy: Image is a humanoid w/ binoculars

People Skills Success Radar: Discover Your Empathy. Image licensed from Istock.com

Image licensed from Istock.com.

People Skills Success Radar: 9 Hidden Places to Find Your Empathy

Find your empathy to lead and engage employees, work with teammates, collaborate on projects, and succeed with customers. Give it even in the toughest moments. Your people skills success radar will help you find it.



Here is where empathy often hides:

  1. In what you are afraid to be. When people want to be seen as tough and strong, empathy hides to protect that image. Release and give your empathy. It shows that you are truly secure in who you are and confident enough to care for others. Inner strength is your billboard not fake toughness.



  2. In what you never received. Your empathy hides behind your unconscious scar of not receiving any. Find your empathy there and give it to others. It is the best way to get empathy and remove your scar.


  3. In the fear of failure. When people are afraid they will fail, they sometimes focus too much on themselves. Their fear hides their empathy. Uncover your empathy to uncover people skills success in business.


  4. In the myth that empathy makes others weak. Feeling what others feel doesn’t make them weak. Connection lifts people up. Your empathy makes them stronger as you light another way to success.


  5. In a logical focus. People who find comfort in logic — and discomfort in feelings — bury their empathy underneath analysis. Dig it up. Empathize before you analyze. It doesn’t bury you in feelings. Empathy is the connection before the solution. It is the secret to people skills success.



  6. Behind a wall of mistrust. When people are stung by an emotional manipulator, they sometimes put up walls to future connection. They don’t want to empathize and be stung by anyone again. Don’t hide your pain behind the wall. Call the stingers what they are — stinkers! Then share your empathy with the rest of the wonderful caring people in your world. Otherwise, the stinkers hide your people skills success behind the wall forever.


  7. In the wrong definition of empathy. Empathy doesn’t mean you agree with others. It simply says: “You matter, we matter, this matters, let’s find a solution.” You can empathize with someone’s feelings and yet not agree with their reasoning, conclusion, or solution. Share your empathy first to help them see a different view.


  8. In a judgmental ego. “I told you so” and “Everything that happened to you is your own fault” scream out your weakness. Quite ironic since these statements attempt to focus on others’ weakness! Silence your judgmental ego w/ a more powerful force — empathy. Then watch the magical power of connection bring you success.



  9. In a vengeful spirit. If you live a get even life, your empathy and success have difficulty living there too. And few will want to be there with you. Employees, colleagues, teammates, and definitely customers will keep their distance. Replace vengeance with forgiveness and move forward. Your empathy — not vengeance — will bring you people skills success.


Work and live the most basic human truth, success comes through connection. Empathy brings the magical power of connection to life. Find and share your empathy for people skills success.



What would you add to the list above? Is there a #10?



Let’s explore empathy in workshops with your teams and boost teamwork and business success!


From my professional experience to your success,
Kate Nasser, The People Skills Coach™

Related Post:
People Skills Philosophy 4 Keys to Agility & Success in Business
What Happens When Tough Leaders Show Empathy?

©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Vigilance and Optimism – People Skills global Twitter chat topic.

WHEN/WHERE: Join us Sunday Feb 1st, 2015 on Twitter at 10AM ET. Hashtag: #peopleskills


Time converter:
Please click the time converter link above to convert 10am ET to your local time.



Vigilance and Optimism – Opposites or Valuable Partners?

Join us Sunday Feb. 1st 10am ET to explore the balance of vigilance and optimism. Vigilance about impending trouble is sometimes seen as the enemy of optimism — hopefulness about the future. When this happens, people often frizzle in disagreement, resist each others’ views, or even avoid each other. As a human interaction consultant, I’ve seen it over and over.

That led me to to putting vigilance and optimism on the people skills chat schedule. Joining me as co-host is Dr. Hoda Maalouf, university professor with an incredible passion for human development, learning, and a peaceful world.


Vigilance and optimism: Image is People skills logo

Vigilance and optimism: Image by KimbManson for Kate Nasser. All rights reserved.

Image designed by: Kimb Manson Graphics Design for Kate Nasser. All rights reserved.

Vigilance and Optimism – Where’s the Balance?

If you keep your ears, eyes, and mind alert for trouble, does that mean you are a negative naysayer? Or is it a sign of wisdom — the way to make an optimistic view come to fruition? There are many different views on this. Thus we will explore vigilance and optimism in #Peopleskills global Twitter chat. JOIN us!

Here are some questions to get us thinking in advance:

  • In your view, what is optimism? What is vigilance?
  • Can optimism and vigilance co-exist? Y/N Why?
  • What are the benefits of each?
  • Optimistic people live more satisfying lives. Agree/Disagree Why?
  • “Eternal vigilance is the price of liberty.” Agree/Disagree. Impact?
  • What object/image comes to your mind that represents vigilance and optimism in harmony?
  • How can we balance vigilance and optimism if at all?
  • If you had to choose, would you rather work for a highly vigilant leader or a very optimistic leader? Why?
  • Are you vigilant, optimistic, or ________________________?
  • How does foresight and hindsight affect your view of vigilance and optimism?
  • How do great leaders use optimism and/or vigilance to lead well?



These are just some questions to get us thinking. Actual questions will post live during the chat.


Bring your experience, curiosity, a beverage, and join the community on Sunday Feb. 1st 10am ET to offer your views on vigilance and optimism.


I also invite you to continue this chat by joining the Google+ People Skills Community, The Facebook Group People Skills That Really Matter and the LinkedIn Group People Skills Succeed to be a part of all the people skills discussions everyday 24×7. Get your people skills community member badge here.



Shout Out of Gratitude

Special thanks to Dr. Hoda Maalouf for co-hosting this topic with me!

My gratitude to all who participate and grow the people skills global community on Twitter (#peopleskills), Google+, LinkedIn, and Facebook. We welcome your suggestions for topics, offers to co-host, and most especially your diverse insights.

Continued thanks to generous chat moderators Chantal Bechervaise, Dave Moore, Hoda Maalouf, Tracy Shroyer, Jandis Price and Tom Rhodes for their time and contributions.






Hope you will all join people skills global Twitter chat (#peopleskills) this Sunday Feb. 1st 2015, 10am ET/7am PT on vigilance and optimism.

Everyone is welcome! We have only one rule in People Skills Global Chat: Respect for all even when we disagree.






TIP: If you have never been in a Twitter chat, you may find it helpful to log on to Tweetchat.com, or Twubs.com and enter hashtag #peopleskills. Sign in to your Twitter account. The venue will insert the hashtag on each of your tweets and you will see all the tweets on one screen. Other tools available are Tchat.io, Hootsuite and TweetDeck.

I am the founder and host of the chat and will be happy to answer any questions you have in advance: Email me.


Connect with you this Sun. Feb. 1st, 2015, in #peopleskills global Twitter chat 10am ET on vigilance and optimism.


Until then, as always, I wish you bonds of happiness and success!

From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Personality Types: Tapping the Profitable Secrets

Behind the labels of personality types lie the secrets to more profitable leadership and teamwork.

Workplace leaders often assess team member personality types — amiable, expressive, analytic, driver. If leaders stop there, these results become inactive labels of little value. As I work with leaders and their teams, I highlight the profitable secrets of personality types.


Personality Types: Image is a toy safe w/ door open and coins.

The Profitable Leadership & Team Secrets of Personality Types

Image licensed from Istock.com

Secrets of Personality Types

Personality types impact employee engagement and commitment, understanding and outcomes. In times of great change, personality types can block or feed success.



Personality Types & Employee Engagement

  1. Amiable personality types come alive through personal connection. If you want to tap the profit they can bring to the business, bond with them personally. You do not have to be their best friends yet if you skip the bonding you skip the profit. A just the facts approach makes them feel lonely and demoralized. In today’s world of virtual teams, remember to connect with amiable types face to face or video conference for a winning solution!

  2. Expressive personality types shine in and through communication. Two-way communication, a critical skill of any good leader, brings these people to full contribution. If you are fast paced and minimize communication, these expressive types feel shunned. You are leaving the profit they bring by the wayside.

  3. Analytic personality types work with ordered thought. They have much to contribute if you allow for some ordered discussion. If you are brainstorming, take a small pause to capture the analytic’s ideas. If you are a very creative leader, summarize your thoughts in an ordered manner after your creativity. If you skip the order, you leave analytic types frustrated and the value they can provide, untapped.

  4. Driver personality types crave end results and achievement. Give them the big picture, highlight critical milestones and risks, and then let them deliver the results. If you micro-manage them or demand they focus on every tiny detail, they feel trapped and annoyed. Although many people dislike micro-management, driver types resent it. You are keeping them from the brass ring! They may look for a new job that gives them a less obstructed run toward success.



If you are leading change and you are …

  1. Driver personality type intent on pushing through massive change, you will overwhelm other personality types. Don’t issue announcements. Hold all hands meetings. Don’t tell them to stop complaining. Find their concerns and have them develop solutions with you. If you want the employees to implement the change, engage who they are. Else you will not tap the profit of personality types. The change will die a slow death.

  2. Amiable personality type, you can get caught up in feelings and bonding instead of leading through the tough moments. Don’t get stuck. Use your incredible bonding skills to rally support for the change. Engage everyone’s talent to make it happen.

  3. Analytic personality type, you may demand too much information before making decisions. The change effort can falter. Trust the other personality types on the team and profit from their ability to move change along faster with a little less data.

  4. Expressive personality type, you can shine in organizational change because you love to communicate. Yet, you must remember to engage in two-way communication. Don’t deafen them with your constant talk. Profit from the analytic, amiable, and driver type ideas by remembering to let them communicate too!



Great leaders ignite the talents of the team members they have. To engage and lead employees, adapt to their personality types and reap the profits.


If instead you revel in the comfort of your own personality type, you will leave the profit for the next adaptable leader.

From my professional experience to your success,
Kate Nasser, The People Skills Coach™

Related post:
GPS Your Brain to Work With Any Personality Type
The 12 Most Absurd Debates Between Introverts & Extroverts
People Skills Insight Revealed for Introverts & Extroverts

©2011-2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Communicate Clearly – Our People Skills global Twitter Chat Topic.

WHEN/WHERE: Join us Sunday Jan. 18th, 2015 on Twitter at 10AM ET. Hashtag: #peopleskills


Time converter:
Please click the time converter link above to convert 10am ET to your local time.



Communicate Clearly – Importance, Challenges, & Tips

Join us Sunday Jan. 18th 10am ET on how to communicate clearly. It is the ever present challenge with different people in different settings. Leaders, team members, teachers, public figures, sales reps, and healthcare professionals are all pressed to communicate clearly. Even in our personal lives, we sometimes struggle to communicate clearly.


Communicate Clearly: Image is People skills logo

Communicate Clearly: Image by KimbManson for Kate Nasser. All rights reserved.

Image designed by: Kimb Manson Graphics Design for Kate Nasser. All rights reserved.

Communicate Clearly: Benefits, Challenges, and Great Practices

Many things can prevent us from communicating clearly. Yet we also have the ability to overcome those challenges to reach our goals. Join us to explore this important topic of how to communicate clearly!

Here are some questions to get us thinking in advance:

  • What importance do you put on clear communication in your work/life? Why?
  • How do you feel when someone is not being clear?
  • When leaders aren’t clear, _________________________.
  • How do leaders know when they are communicating clearly?
  • What challenges and/or kills clear communication?
  • What do you do to communicate clearly?
  • How can we overcome assumptions and bias to communicate clearly?
  • Who in history do you consider a great communicator?
  • What will you do this year to communicate clearly every single time?



These are just some questions to get us thinking. Actual questions will post live during the chat.


Bring your experience, curiosity, a beverage, and join the community on Sunday Jan. 18th, 10am ET to offer your tips on how to communicate clearly.


I also invite you to continue this chat by joining the Google+ People Skills Community, The Facebook Group People Skills That Really Matter and the LinkedIn Group People Skills Succeed to be a part of all the people skills discussions everyday 24×7. Get your people skills community member badge here.



Shout Out of Gratitude

My gratitude to all who participate and grow the people skills global community on Twitter (#peopleskills), Google+, LinkedIn, and Facebook. We welcome your suggestions for topics, offers to co-host, and most especially your diverse insights.

Continued thanks to generous chat moderators Chantal Bechervaise, Dave Moore, Hoda Maalouf, Tracy Shroyer and Tom Rhodes for their time and contributions.






Hope you will all join people skills global Twitter chat (#peopleskills) this Sunday Jan. 18th, 2015, 10am ET/7am PT on communicating clearly.

Everyone is welcome! We have only one rule in People Skills Global Chat: Respect for all even when we disagree.






TIP: If you have never been in a Twitter chat, you may find it helpful to log on to Tweetchat.com, or Twubs.com and enter hashtag #peopleskills. Sign in to your Twitter account. The venue will insert the hashtag on each of your tweets and you will see all the tweets on one screen. Other tools available are Tchat.io, Hootsuite and TweetDeck.

I am the founder and host of the chat and will be happy to answer any questions you have in advance: Email me.


Connect with you this Sun. Jan. 18th, 2015, in #peopleskills global Twitter chat 10am ET on how to communicate clearly.


Until then, as always, I wish you bonds of happiness and success!

From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

People Skills Philosophy: The Mindset of Success

Success in business comes through your interaction with others. People skills guide that interaction. They are the tools you use to build trust, adapt to change, resolve conflict, and even rebuild trust. Yet your mindset — people skills philosophy — starts and shapes it all.



What is your people skills philosophy?



People Skills Philosophy: Image is humanoid looking at a book.

People Skills Philosophy for Success in Business. Image licensed from Istock.com.

Image licensed from Istock.com.


People Skills Philosophy: 3 Steps to Get Started

  1. Ask before you declare.

    Replace the myth that asking is a sign of weakness. You are not asking for permission or approval. You are asking for information and other views to see the whole picture. It breeds better decisions and agility to deal with changes. The bonus is that others see you as a confident, caring, emotionally intelligent person who respects their views. People skills philosophy reminder: Listening and humility build trust. Without it, success is fleeting.


  2. Give more than you take.

    Greed, selfishness, and overactive egos drive others away. Generosity of spirit, of skill, and of support draw others to you. Generous leaders and teammates create unstoppable success. They put the organization’s needs and goals ahead of their own. People skills philosophy reminder: Be empowered not entitled. When everyone gives, everyone wins.


  3. Show gratitude.

    There is no such thing as too much gratitude. Sincere appreciation for others — even the little things they do — prevents toxic feelings in tough times. It stops doubts and fears about others’ motives from taking root. People skills philosophy reminder: Gratitude strengthens and sustains trust in tough times. Without it, success is fleeting.


  4. Work and live with integrity.

    Honesty and fairness maintain trust. A smiling face that fades into dishonesty cripples success with hurtful scars. People skills philosophy reminder: Integrity and great people skills are partners in building and maintaining trust.





Kate Nasser, The People Skills Coach™


Success in business hinges on trust. Trust depends not only on your occupational skills, educational degrees, and proven results. It also depends on the impression you make and how you treat others.



How is your people skills philosophy helping you succeed?


From my professional experience to your success,

Kate Nasser, The People Skills Coach™


The 12 People Skills You Need to Succeed With Others
Rock Your Career Success w/ These 13 People Skills
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©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

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Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

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