Hot Topics and New Bits

Leadership: 5 Keys to Succeeding With Leaders Who Crave Change

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Have you ever worked with/for people who crave change? 5 keys to understanding & succeeding with them from Kate Nasser, The People Skills Coach™ |Leadership Teamwork Employee Engagement

Leadership Inspiration: Leaders, How Do You Stay Inspired?

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Leadership Inspiration: With so much focus on metrics how can leaders keep themselves & others inspired? Insight fr Kate Nasser, The People Skills Coach™.

20 Change Resistor Responses & Their Real Meaning

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Change leadership: Overcome change resistance. Spot these 20+ change resistor responses that masquerade as something else. By The People Skills Coach™.

Paying Your Dues: What It Really Means & Doesn’t Mean

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Business: What does paying your dues really mean? It’s not what you think. Insights from former corporate employee now entrepreneur The People Skills Coach™

Leader Integrity: Truthful Words Without Creating Doubt & Lies

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Leader integrity is not defined purely by truthful words. We must consider what the words do. Leadership insight from Kate Nasser, The People Skills Coach™.

Customer Service Incompetence: Empathy Only For Tears

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Lack of empathy for customers is customer service incompetence. Give customers empathy long before they cry or leave. Insights fr The People Skills Coach™.

Effective Communicator: Extroverts & Introverts Different and Equal

Effective Communicator: Image is quote worst distance is misunderstanding between people.

Don’t believe the stereotype that one personality type is a more effective communicator than others. Here’s what matters. From The People Skills Coach™.

The 12 Most Desired Yet Unrequested Forms of Care | #Leadership

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If people at work or home say you aren’t very caring when they feel bad, you will find this list of 12 forms of care to be very helpful. Instead of screaming out “tell me what you want”, increase your career and personal relationships with the emotional intelligence here…

What Impacts Human Behavior? Join People Skills Chat Aug. 14th

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In People Skills global Twitter chat SUN. Aug. 14 (#PeopleSkills), we will explore what impacts human behavior. JOIN The People Skills Coach™ & community.

Customer Service Outburst: 5 Needs That Ruin Customer Experience

Customer Service Outburst: Image is Picture of Nockamixon Lake at State Park in PA.

Customer Service Outburst: What brings customer service reps to lose it w/ customers? A park ranger story about Lake Nockamixon. From The People Skills Coach™.

Leadership Attack Responses: Smart Effective Options

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Leadership attack responses: 5 Smart effective options, besides attacking back, for leaders in responding to verbal attacks. Latest fr The People Skills Coach™.

Leadership Self Help: Are You Too Nice to Lead? Part II

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Leadership self help: Research, reflect, resolve to change, revise behavior and revive your success. Insights fr Kate Nasser, The People Skills Coach™ w/ Dana Flannery.

Are You a Conversation Marathoner or Sprinter? | #PeopleSkills

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What is your natural conversation style: marathoner or sprinter? It matters in collaboration, career results, and business success. From Kate Nasser, The People Skills Coach™.

Leadership Reset: These Easy Feelings Are Not Truly Easy

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A much needed leadership reset: Replace easy feelings & behaviors that cause unforeseen trouble. Employee engagement tips fr The People Skills Coach™.

Customer Experience Delivery: Prepare Privately | #cx #custserv

Customer Experience Deliver: Image is word Privacy.

Prepare for customer experience delivery privately not in front of customers. Powerful true life examples fr The People Skills Coach™. | Customer Service, Restaurants, Retail.

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