Hot Topics and New Bits

Discover Customer Experience Moments & Details | #cx

Discover Customer Experience: Image is a sunlit fanned object.

Discover customer experience greatness not in the depths of complex strategy. Find it in moments of attitude & detail. Insights from Kate Nasser, The People Skills Coach™.

Leadership Humility Myths Fears & Truths

Leadership Humility Myths: Image is tall check pieces and one bends.

Leadership humility myths and fears don’t have to stop you from leading well. Replace them with these truths. By Kate Nasser, The People Skills Coach™.

Leadership Diversity: The Powerful Want to Be Effect

Leadership Diversity: Image is picture of diverse people at meeting.

Leadership Diversity: Leading diverse people isn’t about high level strategy. Its root is an inescapable human truth. Kate Nasser, The People Skills Coach™.

The Weakness of Extreme Strength

Leaders & Teams: The Weakness of a Strength

Have you considered the weakness of your extreme strength? Success insights from The People Skills Coach™ on continuous growth.

Slippery Steps of Bullying | #EndBullying #PeopleSkills

Slippery Steps: Image is warning sign of slipping on ice.

The slippery steps of bullying may not be what you think. Short read with big impact from Kate Nasser, The People Skills Coach™.

People Skills: Speak Sooner to Prevent Needless Conflict

People-Skills: Speak Sooner to Clear the Fog & Prevent Needless Conflict Image by: Daniel Peckham

Speak sooner to prevent needless conflict! Don’t let innuendo, passive aggression, or bullying take hold. Leadership, career, and life insight fr The People Skills Coach™.

5 Ways to Sound Helpful Not Patronizing

Be Helpful Not Patronizing. Image is clock saying Time to Adapt.

Do people see you as patronizing or helpful? Here are 5 tangible tips from The People Skills Coach™ to be helpful to others. Leadership, Teamwork, Service!

Perky Customer Service Incompetence – Why Bother? | #cx #custserv

Perky Customer Service Incompetence: Image is Square w/ four found two toned dots.

Perky customer service is valuable when combined w/ problem solving & action. Management & customer experience training insights fr The People Skills Coach™.

Leadership Unfairness: Reasons Leadership is Unfair to Leaders

Leadership Unfairness: Image is giant boulder w/ person standing underneath.

Leadership unfairness: Great leaders know that leadership is unfair to them in these ways & here’s why they don’t mind! Insight fr The People Skills Coach™.

Customer Experience: Loyalty Through Narcissism?

Customer Experience: Image is Box w/ News Flash

Super customer experience is achieved when you think from the customer perspective not from yours. Involve them & win their loyalty. 4 ways to win big.

Positive Customer Service Results from Everyday People Skills | #custserv

Positive Customer Service Results: Image is the word CARE.

National Customer Service Week Leadership: 3 one min. videos from Kate Nasser The People Skills Coach™ to inspire & create positive customer service results!

Deep Reasons to Serve: JOIN People Skills Chat Oct. 2nd | #PeopleSkills

Balancing Self-Care: Image is the people skills logo.

JOIN us in People Skills global Twitter chat to explore deep reasons to serve others in work & life. Host: Kate Nasser, The People Skills Coach™ & community 10amET Oct. 2nd. | Leadership, Teamwork, Customer Service

Leadership: 5 Keys to Succeeding With Leaders Who Crave Change

People Hate Change, Right? Not Everybody!   Image by:dougww

Have you ever worked with/for people who crave change? 5 keys to understanding & succeeding with them from Kate Nasser, The People Skills Coach™ |Leadership Teamwork Employee Engagement

Leadership Inspiration: Leaders, How Do You Stay Inspired?

Leadership Inspiration: Image is a ferris wheel lit up.

Leadership Inspiration: With so much focus on metrics how can leaders keep themselves & others inspired? Insight fr Kate Nasser, The People Skills Coach™.

20 Change Resistor Responses & Their Real Meaning

Change Resistors: Image is block lettering word is resistance.

Change leadership: Overcome change resistance. Spot these 20+ change resistor responses that masquerade as something else. By The People Skills Coach™.

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