Why & When Do Executives Get Annoyed & Impatient With You?
If you feel shaky when executives seem annoyed and impatient with you, knowing why they act this way can help you prevent this.
It will reduce your fear by preventing theirs!
Whether you have frequent interactions with these top leaders or the occasional presentation to them, insight about what executives fear can help you modify your approach with them. The results are amazing.
Don’t Trigger Executive Leaders’ Fears
I often teach managers how to make effective presentations to executives. The most important thing to understand is the executive’s mindset.
Most of what executives do depends on others. They do not accomplish tasks purely with their own skill and experience. They must rely on you yet they are accountable for the success of the organization. All of this can induce their fear.
Don’t activate their fear — prevent it!
- Executives are pressured to perform broadly. Everyone wants some of their time. To succeed, they funnel info to hit the mark. When you blabber on with details before the main point, you scare the bejeebers out of them.
Tip: Know your purpose and get to the point. Focus prevents organizational failure.
- Executives must care about the organization, not just about you. When executives feel that your need for validation and personal expression is more important to you than the business, you scare the bejeebers out of them.
Tip: Capture their attention with the main focus first. Their comprehension goes up and their fear goes down.
- Executives are aware of conditions and risks that you don’t know. When they ask for one thing and you give them everything but that, they feel trapped in your lack of knowledge. You scare the bejeebers out of them.
Tip: Give them what they want. If you cannot deliver it, tell them how close you can get with next best option.
- Executives need to know the ship can survive a storm. When you tell them the problem without offering a feasible solution, they feel they are steering a ship with no crew. You scare the bejeebers out of them.
Tip: Do your job; don’t ask them to do it!
- Executives are there to move the organization forward. When you hesitate, waffle, freeze in a fumble instead of recover, executives see stagnation. You scare the bejeebers out of them.
Tip: Anticipate what questions the executives will ask you and prepare how you will handle it.
- Executives are responsible for the overall health of the organization. When you ask for the sun and the moon when the organization is on shaky ground, executives witness mania instead of sanity. You scare the bejeebers out of them.
Tip: Show them up front how your request/solution makes the ground firmer and the organization healthier.
As Bruce Gabrielle notes in his post 9 Tips to Nail Your Next Executive Presentation, “Don’t be afraid of executives, be afraid for them.”
Do not add to their fear. Reduce it with preparation, insight, and focused communication. Show them they can truly rely on you!
From my professional experience to your success,
Kate Nasser, The People Skills Coach™
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Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.
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