Hot Topics and New Bits

Perky Customer Service Incompetence – Why Bother? | #cx #custserv

Perky Customer Service Incompetence: Image is Square w/ four found two toned dots.

Perky customer service is valuable when combined w/ problem solving & action. Management & customer experience training insights fr The People Skills Coach™.

Leadership Unfairness: Reasons Leadership is Unfair to Leaders

Leadership Unfairness: Image is giant boulder w/ person standing underneath.

Leadership unfairness: Great leaders know that leadership is unfair to them in these ways & here’s why they don’t mind! Insight fr The People Skills Coach™.

Customer Experience: Loyalty Through Narcissism?

Customer Experience: Image is Box w/ News Flash

Super customer experience is achieved when you think from the customer perspective not from yours. Involve them & win their loyalty. 4 ways to win big.

Positive Customer Service Results from Everyday People Skills | #custserv

Positive Customer Service Results: Image is the word CARE.

National Customer Service Week Leadership: 3 one min. videos from Kate Nasser The People Skills Coach™ to inspire & create positive customer service results!

Deep Reasons to Serve: JOIN People Skills Chat Oct. 2nd | #PeopleSkills

Lessons Learned in Life: Image is the people skills logo.

JOIN us in People Skills global Twitter chat to explore deep reasons to serve others in work & life. Host: Kate Nasser, The People Skills Coach™ & community 10amET Oct. 2nd. | Leadership, Teamwork, Customer Service

Leadership: 5 Keys to Succeeding With Leaders Who Crave Change

People Hate Change, Right? Not Everybody!   Image by:dougww

Have you ever worked with/for people who crave change? 5 keys to understanding & succeeding with them from Kate Nasser, The People Skills Coach™ |Leadership Teamwork Employee Engagement

Leadership Inspiration: Leaders, How Do You Stay Inspired?

Leadership Inspiration: Image is a ferris wheel lit up.

Leadership Inspiration: With so much focus on metrics how can leaders keep themselves & others inspired? Insight fr Kate Nasser, The People Skills Coach™.

20 Change Resistor Responses & Their Real Meaning

Change Resistors: Image is block lettering word is resistance.

Change leadership: Overcome change resistance. Spot these 20+ change resistor responses that masquerade as something else. By The People Skills Coach™.

Paying Your Dues: What It Really Means & Doesn’t Mean

Paying Your Dues: Image is a sign saying Pay Your Dues

Business: What does paying your dues really mean? It’s not what you think. Insights from former corporate employee now entrepreneur The People Skills Coach™

Leader Integrity: Truthful Words Without Creating Doubt & Lies

Leader Integrity: Image is white thistle flower.

Leader integrity is not defined purely by truthful words. We must consider what the words do. Leadership insight from Kate Nasser, The People Skills Coach™.

Customer Service Incompetence: Empathy Only For Tears

Customer Service Incompetence: Image is a tear from someone's eye.

Lack of empathy for customers is customer service incompetence. Give customers empathy long before they cry or leave. Insights fr The People Skills Coach™.

Effective Communicator: Extroverts & Introverts Different and Equal

Effective Communicator: Image is quote worst distance is misunderstanding between people.

Don’t believe the stereotype that one personality type is a more effective communicator than others. Here’s what matters. From The People Skills Coach™.

The 12 Most Desired Yet Unrequested Forms of Care | #Leadership

12 Most Desired Unrequested Forms of Care   Image by:unloveablesteve

If people at work or home say you aren’t very caring when they feel bad, you will find this list of 12 forms of care to be very helpful. Instead of screaming out “tell me what you want”, increase your career and personal relationships with the emotional intelligence here…

What Impacts Human Behavior? Join People Skills Chat Aug. 14th

Lessons Learned in Life: Image is the people skills logo.

In People Skills global Twitter chat SUN. Aug. 14 (#PeopleSkills), we will explore what impacts human behavior. JOIN The People Skills Coach™ & community.

Customer Service Outburst: 5 Needs That Ruin Customer Experience

Customer Service Outburst: Image is Picture of Nockamixon Lake at State Park in PA.

Customer Service Outburst: What brings customer service reps to lose it w/ customers? A park ranger story about Lake Nockamixon. From The People Skills Coach™.

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