intercultural

Do you know what the colors of your clothes are saying about you?

Is your website and brand logo appealing and attractive to your potential buyers or users?

Do you have a favorite color?

Color is a form of non-verbal communication and if you do intercultural business, you need to understand the effect it has on the interpretation of the messages you send to people from different cultures.

The Meaning of Color 

There are two ways in which colors acquire meanings:The natural universal association like green for vegetation and psychological and emotional association or color symbolism based on individual experiences, cultural norms and values.  For example black is for funerals in most western countries while Chinese use white as the color of mourning (see table).
Reference: The Psychology and Meaning of Color in Email and Websites, Aug 2011

Red Yellow Green Black White
China    Good luck, celebration,    happiness     Nourishing     Exorcism, Adultery    Youth,the color for young boys    Funerals
United States   Love, passion, danger,     stop, rage     Hope, hazards,        coward-ness   Spring, go,St. Patrick’s Day,    Christmas Funerals, death, antagonists, Halloween    Weddings,        purity

More about color meaning and cultures: Empower Yourself Going Global With Color Psychology.

Color Psychology

Color has a powerful subliminal and subconscious effect on our physical and emotional well-being. For example if you enter in a mall decorated only in black, gray and white, would you be inspired to buy nice clothes, make-up or even drink coffee? Maybe not.

Color stimulates all our senses and as a result it has an effect on all our purchasing decisions. People make decisions based on their emotions and then justify them with logic. So it is essential that you are aware of both the positive and negative impact and response of each color on the emotions. There is no such thing as a bad color, just colors that are more suitable for your particular business purpose in order to get the response you want.

What does your personality color say about you? (reference: personality colors )

This again depends greatly on culture. Here an example that matches most Americans:

  • If your favorite color is red, you are action oriented with a deep need for physical fulfillment and to experience life through the five senses.
  • If orange is your favorite color, you have a great need to be with people, to socialize with them, and be accepted and respected as part of a group. You also have a need for challenges in your life, whether it is physical or social challenges.
  • Lovers of blue have a deep need to find inner peace and truth, to live their life according to their ideals and beliefs without having to change their inflexible viewpoint of life to satisfy others.
  • Lovers of black have a need for power and control in order to protect their own emotional insecurities.

Colors In International Marketing

When you want to do business globally check the meaning of colors for each country. Color symbolism impacts businesses and personal brands through website or blog graphic design, consumer product development, packaging and corporate identity. The significance of some colors is universal. Other colors, however, have meanings that shift in various cultures.

Online advertisers should be very careful about cultural differences in color symbolism since color is the first thing that is noticed on a web site or banner, even before the person understands the language or what the message says. A miss-match between colors and meanings in a  web site content can potentially ruin the marketer’s objectives.

The customization of color pattern for each country is becoming more and more critical as the population profile of Internet users is shifting rapidly. Latest statistics for 2011 regarding internet users show that Asia has the most internet users accounting for 44% of all users world wide, Europe 22.7 % and North America 13.0%  (Click for Reference).  The top 3 languages spoken on the internet is English with 26.8 % of users Then Chinese with 24.2% and Spanish 7.8% Reference: (Click for Reference )

In an increasingly competitive, global, interconnected and saturated market,
communication needs to be carefully targeted. Few companies have a brand that is powerful enough to generate same response world-wide. For most companies it is important to understand what the impact of communication and color use will be on the targeted group. Therefore it is not only important to understand its meanings but also to find easily applicable rules for translating them.

A very good example of color customization is McDonald’s. The company has different website designs and colors for each country. For example the site for Japan is yellow and for Egypt is red.

How to dress for a job  interview 

The first impression you make during a job interview is the most important one. The first judgment an interviewer makes is going to be based on how you look and what you are wearing and color has probably the greatest impact. Recruiter must remember you for who you are and not for your outfit.

Men’s Interview Attire: In the united states, men should wear a suit  with solid color – navy or dark grey. Tie color and pattern should be conservative and non-distracting, for  example, dark blue and dark red with subtle patterns — stripes and dots are preferred. Shirt should be white or pale blue.

Women’s Interview Attire: Suit navy, black or dark grey. Coordinated blouse: white or ivory any light tone that matches your suit is appropriate. Light make-up and perfume.

More about dress for success in the corporate world: Dress for Success.

Whether you are going global or local, use the magic power of color for your success.


Guest Blogger Bio
Anne Egros http://zestnzen.woprdpress.comAbout Anne Egros, Global Executive Coach, at Zest and Zen International LLC
Anne  Provides Global Business, Career, and Expat Life Coaching Services For International Executives and Managers. Pharmaceutical Doctor (PharmD) with 20 years of international experience as business manager in Fortune 500 Companies. Anne worked as an expat for 20 years: US, Japan, Europe, APAC region. Fluent English, native French speaker. Please contact if you have questions Email: aegros@zestnzen.com.

View all posts by Anne Egros, Global Executive Coach »



As companies try to standardize customer service, customers continue to want just the opposite.   Customers are most comfortable when the sales team, contact center, customer service center, customer care team, or technical support department truly understands them (i.e. “gets them”)!

Think about it.  When you meet someone with whom you share similar mores, accents, cultural beliefs, and outlook, how do you feel? Happier? More trusting? Drawn to them? Witness BP’s action this week to install an American CEO to deal with the crisis in the Gulf. Already we hear comments from the Gulf: “An American in the Gulf intimately understands the real needs of Gulf residents.” Frequently, I am asked to teach customer service/sales to Canadian companies with a large number of American customers. Who better to teach them how to succeed with Americans than an American?

Show Your Customers You Get Them


Comfort and Trust in Similarity

Pundits and critics will debate whether this desire for similarity is good or bad.  Admittedly, when taken to extremes it can lead to groupthink, discrimination, and plagues like racism.  In moderation, it is a positive human desire for bonding and connection. For sales and customer service, showing your customers that you truly understand them produces positive results. Why? It reduces fear, builds trust, and makes interaction much easier. This is a key component. From the customer’s perspective, less to explain means less chance for misunderstanding.


“Get Me” Don’t “Imitate Me”

I am not speaking about the weird attempts of some off-shored call centers to bond with American customers by giving the reps Americanized names.  It was laughable because the strong difference in accents made the names sound very fake.  Rather contact call centers, customer care teams, customer service centers, technical support departments and sales teams with a true understanding of intercultural differences win big.

For example, here in the USA there are vast regional differences across the nation that impact customers’ buying decisions and their expectations in customer serviceEven American based sales and service teams need to learn the regional differences to win over American customers that are from other regions of the USA.


Resources for Intercultural Learning

If you truly want customer loyalty for sales and service, show your customers you “get them”.

  1. You can build intercultural awareness by exposing your reps and sales force to social media streams.
  2. With rare exceptions, the Internet puts worldwide news events at your disposal for learning cultural perspectives and preferences.
  3. Provide intercultural training on that specific country or region. Communicaid Group Ltd and other firms deliver country specific cultural learning for your sales and service success.
  4. If you are doing business with Americans, learn the regional differences in the USA with the DVD “Customer Service USA – What They Expect Coast to Coast & Everywhere in Between”. (Click for preview.)

How else have you learned about cultural differences to show your customers that you “get them”?


Kate Nasser, The People-Skills Coach, teaches, consults, speaks, and coaches, on bridging the gap of diversity for success in customer service, teamwork, sales, and leadership. See additional footage about personality differences on this site Http://Katenasser.com