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		<title>Leaders: Do You Treat Your Customer Service Reps Like Adults?</title>
		<link>http://katenasser.com/leaders-do-you-treat-your-customer-service-reps-like-adults/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/leaders-do-you-treat-your-customer-service-reps-like-adults/#comments</comments>
		<pubDate>Tue, 15 May 2012 10:10:48 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
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		<category><![CDATA[agents]]></category>
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		<category><![CDATA[employee engagement]]></category>
		<category><![CDATA[Front Line]]></category>
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		<guid isPermaLink="false">http://katenasser.com/?p=22406</guid>
		<description><![CDATA[Whether you are leading an IT Global Service Desk, a BPO contact center, or a non-technical customer service team, to deliver great customer experience, treat reps like adults not children.  Start with engaging them in self-assessment and see the ownership and performance soar!]]></description>
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		<slash:comments>4</slash:comments>
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		<title>CIOs, Resolve IT Customer Service Threat &#8211; Blocked Teamwork</title>
		<link>http://katenasser.com/cios-resolve-it-customer-service-threat-blocked-teamwork/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/cios-resolve-it-customer-service-threat-blocked-teamwork/#comments</comments>
		<pubDate>Tue, 27 Mar 2012 04:02:18 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
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		<category><![CDATA[analysts]]></category>
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		<category><![CDATA[customer satisfaction]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[Mindset]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[problem]]></category>
		<category><![CDATA[productivity]]></category>
		<category><![CDATA[resolution]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[team building]]></category>
		<category><![CDATA[teammates]]></category>
		<category><![CDATA[teams]]></category>
		<category><![CDATA[Teamwork]]></category>
		<category><![CDATA[technical professionals]]></category>
		<category><![CDATA[technical support]]></category>
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		<guid isPermaLink="false">http://katenasser.com/?p=21350</guid>
		<description><![CDATA[CIOs, the threat to IT customer service is not technical mindset - it's blocked teamwork. Customers want productivity: prevent problems or unite to solve. Consider these 3 blocks and how to remove them.]]></description>
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		<slash:comments>3</slash:comments>
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		<title>Customer Service: Does Our Experience Dull Our Empathy?</title>
		<link>http://katenasser.com/customer-service-does-our-experience-dull-our-empathy/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/customer-service-does-our-experience-dull-our-empathy/#comments</comments>
		<pubDate>Mon, 13 Feb 2012 03:30:12 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[IT]]></category>
		<category><![CDATA[agents]]></category>
		<category><![CDATA[best]]></category>
		<category><![CDATA[care]]></category>
		<category><![CDATA[CSRs]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[empathy]]></category>
		<category><![CDATA[experience]]></category>
		<category><![CDATA[fear]]></category>
		<category><![CDATA[pressure]]></category>
		<category><![CDATA[reps]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[stress]]></category>
		<category><![CDATA[teams]]></category>
		<category><![CDATA[technical support]]></category>
		<category><![CDATA[technical support reps.]]></category>
		<category><![CDATA[TSRs]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=17977</guid>
		<description><![CDATA[Does experience make customer service and tech support reps more or less empathetic?  You would think experience being a customer would make an agent more empathetic.  Or does it? Read more ...]]></description>
		<wfw:commentRss>http://katenasser.com/customer-service-does-our-experience-dull-our-empathy/feed/</wfw:commentRss>
		<slash:comments>8</slash:comments>
		</item>
		<item>
		<title>Customer Service &amp; IT Support Leaders: Do You Hear the Envy?</title>
		<link>http://katenasser.com/customer-service-it-support-leaders-do-you-hear-the-envy/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/customer-service-it-support-leaders-do-you-hear-the-envy/#comments</comments>
		<pubDate>Mon, 06 Feb 2012 04:20:56 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[IT]]></category>
		<category><![CDATA[analysts]]></category>
		<category><![CDATA[appreciation]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[CIOs]]></category>
		<category><![CDATA[CSRs]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[Customer Care]]></category>
		<category><![CDATA[customer satisfaction]]></category>
		<category><![CDATA[difficult customers]]></category>
		<category><![CDATA[envy]]></category>
		<category><![CDATA[inspiration]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[morale]]></category>
		<category><![CDATA[recognition]]></category>
		<category><![CDATA[reps]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[supervisors]]></category>
		<category><![CDATA[support]]></category>
		<category><![CDATA[Team Members]]></category>
		<category><![CDATA[teams]]></category>
		<category><![CDATA[technical]]></category>
		<category><![CDATA[technical support reps.]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>
		<category><![CDATA[vision]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=20320</guid>
		<description><![CDATA[Customer service and tech support leaders often ask me how to respond to team members who ask: "Why must we treat customers better than they treat us?" You might think this is a cry for fair and equal treatment. Some of it is. The rest is envy. Build fulfillment with these approaches to squelch this debilitating feeling.]]></description>
		<wfw:commentRss>http://katenasser.com/customer-service-it-support-leaders-do-you-hear-the-envy/feed/</wfw:commentRss>
		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>Simply Great Choices Create Super Customer Experience</title>
		<link>http://katenasser.com/simply-great-choices-create-super-customer-experience/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/simply-great-choices-create-super-customer-experience/#comments</comments>
		<pubDate>Tue, 17 Jan 2012 22:45:53 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[IT]]></category>
		<category><![CDATA[Agile Teams]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[best]]></category>
		<category><![CDATA[call center]]></category>
		<category><![CDATA[choice]]></category>
		<category><![CDATA[contact center]]></category>
		<category><![CDATA[CSRs]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[Customer Care]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[customer satisfaction]]></category>
		<category><![CDATA[great]]></category>
		<category><![CDATA[healthcare]]></category>
		<category><![CDATA[listening]]></category>
		<category><![CDATA[patience]]></category>
		<category><![CDATA[retail]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[super]]></category>
		<category><![CDATA[Truly memorable]]></category>
		<category><![CDATA[TSRs]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>
		<category><![CDATA[workplace]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=19579</guid>
		<description><![CDATA[When you get frustrated with customer behavior, are you tempted to respond badly? Call centers, contact centers, customer care teams, technical support departments -- here is the antidote to your frustration!  Here are 7 common situations and simply great choices.  ]]></description>
		<wfw:commentRss>http://katenasser.com/simply-great-choices-create-super-customer-experience/feed/</wfw:commentRss>
		<slash:comments>14</slash:comments>
		</item>
		<item>
		<title>CIOs: Are Your IT Teams Truly Customer Focused?</title>
		<link>http://katenasser.com/cios-are-your-it-teams-truly-customer-service-experience-focus/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/cios-are-your-it-teams-truly-customer-service-experience-focus/#comments</comments>
		<pubDate>Wed, 11 Jan 2012 00:00:21 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[IT]]></category>
		<category><![CDATA[CIOs]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[experience]]></category>
		<category><![CDATA[focus]]></category>
		<category><![CDATA[hard skills]]></category>
		<category><![CDATA[information]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[procedures]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[technical professionals]]></category>
		<category><![CDATA[technical support]]></category>
		<category><![CDATA[technical support reps.]]></category>
		<category><![CDATA[technology]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=19426</guid>
		<description><![CDATA[CIOS, IT Directors, Managers - If your customers still say you lack customer focus, use these 12 insights to reshape your information technology culture and deliver the ultimate IT customer service.]]></description>
		<wfw:commentRss>http://katenasser.com/cios-are-your-it-teams-truly-customer-service-experience-focus/feed/</wfw:commentRss>
		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>Leaders, Foresee &amp; Reduce The Burden of Needy Customers</title>
		<link>http://katenasser.com/leaders-foresee-reduce-the-burden-of-needy-customers/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/leaders-foresee-reduce-the-burden-of-needy-customers/#comments</comments>
		<pubDate>Wed, 04 Jan 2012 14:00:59 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[IT]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[Awareness]]></category>
		<category><![CDATA[best results]]></category>
		<category><![CDATA[Call Centers]]></category>
		<category><![CDATA[Contact Centers]]></category>
		<category><![CDATA[corporate]]></category>
		<category><![CDATA[culture]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[Customer Care]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[help desks]]></category>
		<category><![CDATA[Knowledge]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[super]]></category>
		<category><![CDATA[supervisors]]></category>
		<category><![CDATA[technical support]]></category>
		<category><![CDATA[trust]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>
		<category><![CDATA[uncertainty]]></category>
		<category><![CDATA[understanding]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=19319</guid>
		<description><![CDATA[Do your teams think of their burdens or the customers? The answer says alot about your customer experience culture! Build a super customer experience culture by eliminating  these 21 customer burdens of uncertainty.]]></description>
		<wfw:commentRss>http://katenasser.com/leaders-foresee-reduce-the-burden-of-needy-customers/feed/</wfw:commentRss>
		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>Emotional Intelligence Starts as Invitation for a Response</title>
		<link>http://katenasser.com/emotional-intelligence-starts-as-invitation-for-a-response/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/emotional-intelligence-starts-as-invitation-for-a-response/#comments</comments>
		<pubDate>Wed, 19 Oct 2011 13:40:33 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[IT]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[doctors]]></category>
		<category><![CDATA[EI]]></category>
		<category><![CDATA[emotional intelligence]]></category>
		<category><![CDATA[EQ]]></category>
		<category><![CDATA[healthcare]]></category>
		<category><![CDATA[honor]]></category>
		<category><![CDATA[interpersonal skills]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[listening]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[respect]]></category>
		<category><![CDATA[response]]></category>
		<category><![CDATA[technician]]></category>
		<category><![CDATA[trust]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=17714</guid>
		<description><![CDATA[Do you think that emotional intelligence is hard to learn? Leaders, the ability to understand how people want to be treated is something you can develop -- if you know where to start. Here's the simple way ...]]></description>
		<wfw:commentRss>http://katenasser.com/emotional-intelligence-starts-as-invitation-for-a-response/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Best CSRs: Key Link in the Chain not Life in Chains</title>
		<link>http://katenasser.com/best-csrs-key-link-in-the-chain-not-life-in-chains/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/best-csrs-key-link-in-the-chain-not-life-in-chains/#comments</comments>
		<pubDate>Fri, 10 Dec 2010 02:58:53 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[inspiration]]></category>
		<category><![CDATA[IT]]></category>
		<category><![CDATA[best]]></category>
		<category><![CDATA[choose]]></category>
		<category><![CDATA[CSRs]]></category>
		<category><![CDATA[Help Desk]]></category>
		<category><![CDATA[inspire]]></category>
		<category><![CDATA[morale]]></category>
		<category><![CDATA[success]]></category>
		<category><![CDATA[technical professionals]]></category>
		<category><![CDATA[technical support]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=6887</guid>
		<description><![CDATA[The best technical support analysts, Help Desk agents, and customer service reps are key links in the chain and don't see it as a life chained to the desk or pager.  How do they stay so inspired when others find the same work stressful and confining?  Read the results ...]]></description>
		<wfw:commentRss>http://katenasser.com/best-csrs-key-link-in-the-chain-not-life-in-chains/feed/</wfw:commentRss>
		<slash:comments>13</slash:comments>
		</item>
		<item>
		<title>Empowerment &amp; Knowledge – The Confusion at the Front Line</title>
		<link>http://katenasser.com/empowerment-knowledge-%e2%80%93-the-confusion-at-the-front-line/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/empowerment-knowledge-%e2%80%93-the-confusion-at-the-front-line/#comments</comments>
		<pubDate>Sun, 17 Oct 2010 13:26:03 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[IT]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[coach]]></category>
		<category><![CDATA[Confusion]]></category>
		<category><![CDATA[Empower]]></category>
		<category><![CDATA[Front Line]]></category>
		<category><![CDATA[Knowledge]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[Mentor]]></category>
		<category><![CDATA[Train]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=6421</guid>
		<description><![CDATA[Does empowerment precede knowledge or knowledge precede empowerment? That's what the CEO asked me? This confusion is most prevalent with new front line leaders.  Many companies promote team members into front line leadership positions without training or coaching. They leave them to learn it the hard way -- and call it empowerment.  The confusion, the results, and the alternatives.]]></description>
		<wfw:commentRss>http://katenasser.com/empowerment-knowledge-%e2%80%93-the-confusion-at-the-front-line/feed/</wfw:commentRss>
		<slash:comments>9</slash:comments>
		</item>
		<item>
		<title>The Perfect Apology – the ONE Word That Destroys It!</title>
		<link>http://katenasser.com/the-perfect-apology-the-one-word-that-destroys-it/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/the-perfect-apology-the-one-word-that-destroys-it/#comments</comments>
		<pubDate>Thu, 22 Jul 2010 14:22:19 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[IT]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[Teamwork]]></category>
		<category><![CDATA[accountability]]></category>
		<category><![CDATA[apology]]></category>
		<category><![CDATA[ownership]]></category>
		<category><![CDATA[trust]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=4522</guid>
		<description><![CDATA[Simple sincerity makes for the perfect apology. Yet it can go astray very quickly. What is the ONE word that destroys the perfect apology and what word saves it?  Read more ...]]></description>
		<wfw:commentRss>http://katenasser.com/the-perfect-apology-the-one-word-that-destroys-it/feed/</wfw:commentRss>
		<slash:comments>63</slash:comments>
		</item>
		<item>
		<title>People Skills Tips for Technical Professionals</title>
		<link>http://katenasser.com/people-skills-tips-for-technical-professionals/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/people-skills-tips-for-technical-professionals/#comments</comments>
		<pubDate>Sun, 04 Jul 2010 20:22:25 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[IT]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[doctors]]></category>
		<category><![CDATA[finance]]></category>
		<category><![CDATA[interpersonal skills]]></category>
		<category><![CDATA[lawyers]]></category>
		<category><![CDATA[technical professionals]]></category>
		<category><![CDATA[tips]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=4430</guid>
		<description><![CDATA[It is a myth that technical professionals are incapable of good to great people skills.  Anyone can learn people skills and the value to the individual and the organization is immense. Here are tangible people skills tips for intelligent dedicated technical professionals including doctors, lawyers, IT, finance ...]]></description>
		<wfw:commentRss>http://katenasser.com/people-skills-tips-for-technical-professionals/feed/</wfw:commentRss>
		<slash:comments>11</slash:comments>
		</item>
		<item>
		<title>Empathy in Customer Care – Lose Your Fear!</title>
		<link>http://katenasser.com/empathy-in-customer-care-lose-your-fear/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/empathy-in-customer-care-lose-your-fear/#comments</comments>
		<pubDate>Thu, 01 Jul 2010 21:10:30 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[IT]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[angry]]></category>
		<category><![CDATA[care]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[empathy]]></category>
		<category><![CDATA[fear]]></category>
		<category><![CDATA[irate]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[technical support]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=4385</guid>
		<description><![CDATA[Does fear of emotion stop you from giving empathy especially to angry or irate customers that call? Lose your fear to build bonds in customer service, customer care, and tech. support. Here's how.]]></description>
		<wfw:commentRss>http://katenasser.com/empathy-in-customer-care-lose-your-fear/feed/</wfw:commentRss>
		<slash:comments>14</slash:comments>
		</item>
		<item>
		<title>Speak From Inside Your Customers&#8217; Head for Best Service</title>
		<link>http://katenasser.com/speak-from-inside-your-customers-head/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/speak-from-inside-your-customers-head/#comments</comments>
		<pubDate>Fri, 03 Apr 2009 01:28:41 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[IT]]></category>
		<category><![CDATA[Speaking and Events]]></category>
		<category><![CDATA[conversation]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[Help Desk]]></category>
		<category><![CDATA[Personality]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[value]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=536</guid>
		<description><![CDATA[Metrics don't create great service. They measure great service that we create through the conversation.  In fact, the conversation is the customer's metric.   And that conversation can be voice-to-voice or online.]]></description>
		<wfw:commentRss>http://katenasser.com/speak-from-inside-your-customers-head/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Apply Yourself and then Apply for That Job!</title>
		<link>http://katenasser.com/apply-yourself-and-then-apply-for-that-job/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/apply-yourself-and-then-apply-for-that-job/#comments</comments>
		<pubDate>Thu, 19 Mar 2009 01:10:19 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Careers & Jobs]]></category>
		<category><![CDATA[IT]]></category>
		<category><![CDATA[Career]]></category>
		<category><![CDATA[Job Hunting]]></category>
		<category><![CDATA[Job Search]]></category>
		<category><![CDATA[LinkedIn]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=451</guid>
		<description><![CDATA[How to get your special job with only 75% of the skills? My actionable advice is ...]]></description>
		<wfw:commentRss>http://katenasser.com/apply-yourself-and-then-apply-for-that-job/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
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