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	<title>KateNasser.com &#187; Leadership</title>
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	<description>The People-Skills Coach&#8482;</description>
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		<title>Leaders, Pain Free Journey to Engage Employee Accountability</title>
		<link>http://katenasser.com/leaders-pain-free-journey-to-engage-employee-accountability/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/leaders-pain-free-journey-to-engage-employee-accountability/#comments</comments>
		<pubDate>Wed, 01 Feb 2012 05:02:03 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[accountability]]></category>
		<category><![CDATA[corporate]]></category>
		<category><![CDATA[employee]]></category>
		<category><![CDATA[employee engagement]]></category>
		<category><![CDATA[engagement]]></category>
		<category><![CDATA[excellence]]></category>
		<category><![CDATA[Find Fault]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[negative]]></category>
		<category><![CDATA[ownership]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[perfectionism]]></category>
		<category><![CDATA[positive]]></category>
		<category><![CDATA[progress]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[solutions]]></category>
		<category><![CDATA[talent]]></category>
		<category><![CDATA[workplace]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=20211</guid>
		<description><![CDATA[Leaders see engaging employees for innovation as fun; they picture engaging for accountability as a weight battle of responsibility and blame. Repaint the picture and take this pain free journey to employee accountability.]]></description>
		<wfw:commentRss>http://katenasser.com/leaders-pain-free-journey-to-engage-employee-accountability/feed/</wfw:commentRss>
		<slash:comments>14</slash:comments>
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		<title>Leaders, 12 Worthy Kudos to Spark Employee Engagement</title>
		<link>http://katenasser.com/leaders-12-worthy-kudos-to-spark-employee-engagement/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/leaders-12-worthy-kudos-to-spark-employee-engagement/#comments</comments>
		<pubDate>Thu, 26 Jan 2012 05:02:39 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[appreciation]]></category>
		<category><![CDATA[commitment]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[compliment]]></category>
		<category><![CDATA[confidence]]></category>
		<category><![CDATA[employee engagement]]></category>
		<category><![CDATA[employees]]></category>
		<category><![CDATA[gratitude]]></category>
		<category><![CDATA[ignite]]></category>
		<category><![CDATA[interpersonal]]></category>
		<category><![CDATA[interpersonal skills]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[Learning]]></category>
		<category><![CDATA[positive]]></category>
		<category><![CDATA[realist]]></category>
		<category><![CDATA[recognition]]></category>
		<category><![CDATA[self-confidence]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[teams]]></category>
		<category><![CDATA[Teamwork]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=19764</guid>
		<description><![CDATA[Leaders, we can spark employee engagement with worthy kudos of employees' natural strengths and talents. It's a no cost and high return investment. Here are 12 and I hope you will add more!]]></description>
		<wfw:commentRss>http://katenasser.com/leaders-12-worthy-kudos-to-spark-employee-engagement/feed/</wfw:commentRss>
		<slash:comments>17</slash:comments>
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		<item>
		<title>Leaders, Leave Meetings. Get to a Meeting of the Minds!</title>
		<link>http://katenasser.com/leaders-leave-meetings-get-to-a-meeting-of-the-minds/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/leaders-leave-meetings-get-to-a-meeting-of-the-minds/#comments</comments>
		<pubDate>Mon, 23 Jan 2012 00:25:41 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Humorous Insights]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[best]]></category>
		<category><![CDATA[best results]]></category>
		<category><![CDATA[corporate]]></category>
		<category><![CDATA[humor]]></category>
		<category><![CDATA[humorous]]></category>
		<category><![CDATA[interpersonal skills]]></category>
		<category><![CDATA[Knowledge]]></category>
		<category><![CDATA[knowledge sharing]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[meeting]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Project Management]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[super]]></category>
		<category><![CDATA[teams]]></category>
		<category><![CDATA[understanding]]></category>
		<category><![CDATA[workplace]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=19767</guid>
		<description><![CDATA[Leaders, in the workplace we have multicultural teams, virtual technology, global reach &#038; still ineffective meetings. Here's 8 reasons from The People-Skills Coach™ to try a meeting of the minds instead!]]></description>
		<wfw:commentRss>http://katenasser.com/leaders-leave-meetings-get-to-a-meeting-of-the-minds/feed/</wfw:commentRss>
		<slash:comments>11</slash:comments>
		</item>
		<item>
		<title>Leaders&#8217; Dilemma: Self-Serving High Performing Team Member</title>
		<link>http://katenasser.com/leaders-dilemma-self-serving-high-perfoming-team-member/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/leaders-dilemma-self-serving-high-perfoming-team-member/#comments</comments>
		<pubDate>Fri, 13 Jan 2012 11:00:21 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Teamwork]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[collaboration]]></category>
		<category><![CDATA[corporate]]></category>
		<category><![CDATA[EI]]></category>
		<category><![CDATA[emotional intelligence]]></category>
		<category><![CDATA[empathy]]></category>
		<category><![CDATA[EQ]]></category>
		<category><![CDATA[interpersonal]]></category>
		<category><![CDATA[interpersonal skills]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[morale]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[results]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[supervisors]]></category>
		<category><![CDATA[trust]]></category>
		<category><![CDATA[workplace]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=19506</guid>
		<description><![CDATA[This story of how to define teamwork &#038; lead for it delivers practical leadership lessons for new &#038; mature leaders/managers. Real lessons from tough real-life teamwork and management challenges.]]></description>
		<wfw:commentRss>http://katenasser.com/leaders-dilemma-self-serving-high-perfoming-team-member/feed/</wfw:commentRss>
		<slash:comments>7</slash:comments>
		</item>
		<item>
		<title>Leaders: 10 Essential Thoughts to Proficient People Skills</title>
		<link>http://katenasser.com/leaders-10-essential-thoughts-to-proficient-people-skills/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/leaders-10-essential-thoughts-to-proficient-people-skills/#comments</comments>
		<pubDate>Tue, 27 Dec 2011 20:00:32 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[comfort]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[influence]]></category>
		<category><![CDATA[interpersonal skills]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[Learning]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[morale]]></category>
		<category><![CDATA[results]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[success]]></category>
		<category><![CDATA[teams]]></category>
		<category><![CDATA[workplace]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=18795</guid>
		<description><![CDATA[People-skills are essential to leadership &#038; team success yet often last on the learning list. Build interpersonal proficiency &#038; success w/ 10 thoughts that drive behavior.]]></description>
		<wfw:commentRss>http://katenasser.com/leaders-10-essential-thoughts-to-proficient-people-skills/feed/</wfw:commentRss>
		<slash:comments>7</slash:comments>
		</item>
		<item>
		<title>Are You Too Nice to Lead?</title>
		<link>http://katenasser.com/are-you-too-nice-to-lead/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/are-you-too-nice-to-lead/#comments</comments>
		<pubDate>Tue, 13 Dec 2011 23:00:06 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Thriving in Change]]></category>
		<category><![CDATA[Change]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[confidence]]></category>
		<category><![CDATA[conflict]]></category>
		<category><![CDATA[corporate]]></category>
		<category><![CDATA[employee engagement]]></category>
		<category><![CDATA[employees]]></category>
		<category><![CDATA[fear]]></category>
		<category><![CDATA[Humble]]></category>
		<category><![CDATA[interpersonal skills]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[organization]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[teams]]></category>
		<category><![CDATA[thriving in change]]></category>
		<category><![CDATA[workplace]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=16894</guid>
		<description><![CDATA[Business leadership is no longer defined as yelling orders &#038; being tough. Yet can you be too nice to lead?  Here's how/when it is most likely to happen and alternate behaviors to keep you effective!]]></description>
		<wfw:commentRss>http://katenasser.com/are-you-too-nice-to-lead/feed/</wfw:commentRss>
		<slash:comments>16</slash:comments>
		</item>
		<item>
		<title>Leaders: Replace These 5 Behaviors to Attract Top Talent</title>
		<link>http://katenasser.com/leaders-replace-these-5-behaviors-to-attract-top-talent/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/leaders-replace-these-5-behaviors-to-attract-top-talent/#comments</comments>
		<pubDate>Mon, 12 Dec 2011 01:06:48 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hiring Talent]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[collaboration]]></category>
		<category><![CDATA[competition]]></category>
		<category><![CDATA[Confident]]></category>
		<category><![CDATA[corporate]]></category>
		<category><![CDATA[doubt]]></category>
		<category><![CDATA[employee engagement]]></category>
		<category><![CDATA[executives]]></category>
		<category><![CDATA[fear]]></category>
		<category><![CDATA[inspiration]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[Negativity]]></category>
		<category><![CDATA[perfectionism]]></category>
		<category><![CDATA[stuck in fear]]></category>
		<category><![CDATA[success]]></category>
		<category><![CDATA[talent]]></category>
		<category><![CDATA[workplace]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=18899</guid>
		<description><![CDATA[Leaders, if you want to attract top talent (employees, contractors, consultants, and suppliers) to your organization and projects, replace these 5 behaviors!]]></description>
		<wfw:commentRss>http://katenasser.com/leaders-replace-these-5-behaviors-to-attract-top-talent/feed/</wfw:commentRss>
		<slash:comments>8</slash:comments>
		</item>
		<item>
		<title>Leaders, Are Your Direct Reports a Wart on Arm of Progress?</title>
		<link>http://katenasser.com/leaders-are-your-direct-reports-a-wart-on-arm-of-progress/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/leaders-are-your-direct-reports-a-wart-on-arm-of-progress/#comments</comments>
		<pubDate>Sun, 20 Nov 2011 20:45:32 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Thriving in Change]]></category>
		<category><![CDATA[Change]]></category>
		<category><![CDATA[failure]]></category>
		<category><![CDATA[fear]]></category>
		<category><![CDATA[Growth]]></category>
		<category><![CDATA[inspire]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[listen]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[organization]]></category>
		<category><![CDATA[progress]]></category>
		<category><![CDATA[stuck in fear]]></category>
		<category><![CDATA[success]]></category>
		<category><![CDATA[teams]]></category>
		<category><![CDATA[thriving in change]]></category>
		<category><![CDATA[vision]]></category>
		<category><![CDATA[workplace]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=18422</guid>
		<description><![CDATA[Leaders, are your direct reports breeding success or are they a wart on the arm of progress?  Here are 5 warts to look for and cure for business success.]]></description>
		<wfw:commentRss>http://katenasser.com/leaders-are-your-direct-reports-a-wart-on-arm-of-progress/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Leaders, Let&#8217;s Not Lead Back to the Future</title>
		<link>http://katenasser.com/leaders-lets-not-lead-back-to-the-future/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/leaders-lets-not-lead-back-to-the-future/#comments</comments>
		<pubDate>Thu, 17 Nov 2011 03:00:40 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[emotional intelligence]]></category>
		<category><![CDATA[employee engagement]]></category>
		<category><![CDATA[future]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[words]]></category>
		<category><![CDATA[workplace]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=18355</guid>
		<description><![CDATA[Emotional intelligence and people-skills are as important as vision, intellect, data, and drive in reaching the desired goals.  If we leaders want to lead forward we must use forward focused words.  Leading people with criticism of the past changes future interactions and results -- for the worst.  Here's a better way!]]></description>
		<wfw:commentRss>http://katenasser.com/leaders-lets-not-lead-back-to-the-future/feed/</wfw:commentRss>
		<slash:comments>19</slash:comments>
		</item>
		<item>
		<title>Profitable Leadership &amp; Team Secrets of Personality Types</title>
		<link>http://katenasser.com/profitable-leadership-team-secrets-of-personality-types/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/profitable-leadership-team-secrets-of-personality-types/#comments</comments>
		<pubDate>Sun, 13 Nov 2011 22:34:32 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Personality Types]]></category>
		<category><![CDATA[Teamwork]]></category>
		<category><![CDATA[Thriving in Change]]></category>
		<category><![CDATA[amiable]]></category>
		<category><![CDATA[analytic]]></category>
		<category><![CDATA[Analytic Personality]]></category>
		<category><![CDATA[driver]]></category>
		<category><![CDATA[Driver Type]]></category>
		<category><![CDATA[employee engagement]]></category>
		<category><![CDATA[expressive]]></category>
		<category><![CDATA[interpersonal skills]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[organization]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Personality Type]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[team building]]></category>
		<category><![CDATA[teams]]></category>
		<category><![CDATA[thrive in change]]></category>
		<category><![CDATA[workplace]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=18286</guid>
		<description><![CDATA[To engage employees and lead them in tough times of change, tap the profit in their personality types.  Revel in your own type and you leave the profit for the next adaptable leader!  Read more ... ]]></description>
		<wfw:commentRss>http://katenasser.com/profitable-leadership-team-secrets-of-personality-types/feed/</wfw:commentRss>
		<slash:comments>8</slash:comments>
		</item>
		<item>
		<title>The Greatest Unsolvable Obstacles to Cross Teamwork</title>
		<link>http://katenasser.com/the-greatest-unsolvable-obstacles-to-cross-teamwork/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/the-greatest-unsolvable-obstacles-to-cross-teamwork/#comments</comments>
		<pubDate>Wed, 09 Nov 2011 23:00:00 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Teamwork]]></category>
		<category><![CDATA[Change]]></category>
		<category><![CDATA[cross]]></category>
		<category><![CDATA[greatest]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[obstacles]]></category>
		<category><![CDATA[organization]]></category>
		<category><![CDATA[team building]]></category>
		<category><![CDATA[teams]]></category>
		<category><![CDATA[workplace]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=18235</guid>
		<description><![CDATA[Teamwork within a team is quite achievable. When leaders want to take the entire organization to new heights, they find the greatest (seemingly) unsolvable obstacles.  A closer look reveals ...]]></description>
		<wfw:commentRss>http://katenasser.com/the-greatest-unsolvable-obstacles-to-cross-teamwork/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>What Do Workplace Pit Bulls Do to Accountability?</title>
		<link>http://katenasser.com/what-do-workplace-pit-bulls-do-to-accountability/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/what-do-workplace-pit-bulls-do-to-accountability/#comments</comments>
		<pubDate>Fri, 04 Nov 2011 11:00:47 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Thriving in Change]]></category>
		<category><![CDATA[accountability]]></category>
		<category><![CDATA[bullying]]></category>
		<category><![CDATA[collaboration]]></category>
		<category><![CDATA[honesty]]></category>
		<category><![CDATA[inspire]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[morale]]></category>
		<category><![CDATA[motivation]]></category>
		<category><![CDATA[organization]]></category>
		<category><![CDATA[respect]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[supervisors]]></category>
		<category><![CDATA[Teamwork]]></category>
		<category><![CDATA[truth]]></category>
		<category><![CDATA[workplace]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=18114</guid>
		<description><![CDATA[Have you ever had a leader pit bull your team thinking it would produce greater accountability?  Ironically, it does the opposite. Here's what workplace pit bulls do to accountability and a much better approach to inspire success.]]></description>
		<wfw:commentRss>http://katenasser.com/what-do-workplace-pit-bulls-do-to-accountability/feed/</wfw:commentRss>
		<slash:comments>19</slash:comments>
		</item>
		<item>
		<title>Leaders, 10 Ways to Ignite Greatness Without Leaving Scars</title>
		<link>http://katenasser.com/leaders-10-ways-to-ignite-greatness-without-leaving-scars/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/leaders-10-ways-to-ignite-greatness-without-leaving-scars/#comments</comments>
		<pubDate>Thu, 27 Oct 2011 13:53:16 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[inspiration]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[greatness]]></category>
		<category><![CDATA[honesty]]></category>
		<category><![CDATA[ignite]]></category>
		<category><![CDATA[interpersonal skills]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[passion]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[respect]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[talent]]></category>
		<category><![CDATA[teams]]></category>
		<category><![CDATA[truth]]></category>
		<category><![CDATA[workplace]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=17928</guid>
		<description><![CDATA[Leaders &#038; managers, does your passion scar others or ignite the team's greatness. Here are 10 ways to ignite greatness and talent from The People-Skills Coach™. ]]></description>
		<wfw:commentRss>http://katenasser.com/leaders-10-ways-to-ignite-greatness-without-leaving-scars/feed/</wfw:commentRss>
		<slash:comments>9</slash:comments>
		</item>
		<item>
		<title>Our Future is Behind Every Customer</title>
		<link>http://katenasser.com/our-future-is-behind-every-customer/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/our-future-is-behind-every-customer/#comments</comments>
		<pubDate>Wed, 05 Oct 2011 15:50:25 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[inspiration]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[best]]></category>
		<category><![CDATA[Call Centers]]></category>
		<category><![CDATA[Contact Centers]]></category>
		<category><![CDATA[CSRs]]></category>
		<category><![CDATA[Customer Care]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[future]]></category>
		<category><![CDATA[help desks]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[National Customer Service Week]]></category>
		<category><![CDATA[success]]></category>
		<category><![CDATA[supervisors]]></category>
		<category><![CDATA[TSRs]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=17093</guid>
		<description><![CDATA[CSRs and TSRs get tunnel vision in stress or the daily grind. Yet our future is behind every customer. Our vision must see it. Here is a 9 point call to greatness for leaders to inspire the best customer service.  Posters and cards of this will be available in a few weeks.]]></description>
		<wfw:commentRss>http://katenasser.com/our-future-is-behind-every-customer/feed/</wfw:commentRss>
		<slash:comments>12</slash:comments>
		</item>
		<item>
		<title>7 Steps from Brutally Blunt to Helpfully Honest</title>
		<link>http://katenasser.com/7-steps-from-brutally-blunt-to-helpfully-honest/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/7-steps-from-brutally-blunt-to-helpfully-honest/#comments</comments>
		<pubDate>Fri, 30 Sep 2011 10:55:27 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[Teamwork]]></category>
		<category><![CDATA[blunt]]></category>
		<category><![CDATA[bullying]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[honesty]]></category>
		<category><![CDATA[honor]]></category>
		<category><![CDATA[interpersonal skills]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[respect]]></category>
		<category><![CDATA[supervisors]]></category>
		<category><![CDATA[team building]]></category>
		<category><![CDATA[teammates]]></category>
		<category><![CDATA[trust]]></category>
		<category><![CDATA[workplace]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=16951</guid>
		<description><![CDATA[In my last people-skills post, I wrote that honesty may hurt for a bit but blunt burns forever. One reader asked me for specific steps to go from blunt to honest for better work relationships. Here they are &#8212; from my professional experience to your success. Image by: Nomadic Lass Creative Commons License 7 Steps [...]]]></description>
		<wfw:commentRss>http://katenasser.com/7-steps-from-brutally-blunt-to-helpfully-honest/feed/</wfw:commentRss>
		<slash:comments>28</slash:comments>
		</item>
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