<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>KateNasser.com &#187; Listening Power</title>
	<atom:link href="http://katenasser.com/category/listening-power/feed/" rel="self" type="application/rss+xml" />
	<link>http://katenasser.com</link>
	<description>The People-Skills Coach&#8482;</description>
	<lastBuildDate>Thu, 09 Feb 2012 05:11:53 +0000</lastBuildDate>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
	<generator>http://wordpress.org/?v=3.3.1</generator>
		<item>
		<title>Super Opportunity to Improve Every Customer Experience Survey</title>
		<link>http://katenasser.com/super-opportunity-to-improve-every-customer-experience-survey/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/super-opportunity-to-improve-every-customer-experience-survey/#comments</comments>
		<pubDate>Sun, 04 Dec 2011 16:52:14 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Listening Power]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[crm]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[experience]]></category>
		<category><![CDATA[hotel]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[listening]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[metrics]]></category>
		<category><![CDATA[retail]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[super]]></category>
		<category><![CDATA[survey]]></category>
		<category><![CDATA[understanding]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=18719</guid>
		<description><![CDATA[Leaders: What does your customer experience survey tell your customers about your philosophy? Consider this super opportunity to improve it with these 6 changes.]]></description>
		<wfw:commentRss>http://katenasser.com/super-opportunity-to-improve-every-customer-experience-survey/feed/</wfw:commentRss>
		<slash:comments>10</slash:comments>
		</item>
		<item>
		<title>Bluntness Bombs Out for 5 Smart Logical Reasons</title>
		<link>http://katenasser.com/bluntness-bombs-out-for-5-smart-logical-reasons/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/bluntness-bombs-out-for-5-smart-logical-reasons/#comments</comments>
		<pubDate>Mon, 24 Oct 2011 10:40:19 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Listening Power]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[behavior change]]></category>
		<category><![CDATA[blunt]]></category>
		<category><![CDATA[Change]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[credibility]]></category>
		<category><![CDATA[honesty]]></category>
		<category><![CDATA[interpersonal skills]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[listening]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[respect]]></category>
		<category><![CDATA[supervisors]]></category>
		<category><![CDATA[teams]]></category>
		<category><![CDATA[workplace]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=17859</guid>
		<description><![CDATA[Leaders and managers, if you have a blunt employee that is not inspired by kindness to change behavior -- try logic. Here are 5 smart, logical reasons bluntness bombs out in communication.]]></description>
		<wfw:commentRss>http://katenasser.com/bluntness-bombs-out-for-5-smart-logical-reasons/feed/</wfw:commentRss>
		<slash:comments>6</slash:comments>
		</item>
		<item>
		<title>Do You Hear Urgency Before the Yell?</title>
		<link>http://katenasser.com/do-you-hear-urgency-before-the-yell/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/do-you-hear-urgency-before-the-yell/#comments</comments>
		<pubDate>Mon, 10 Oct 2011 15:39:21 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Listening Power]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[angry]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[interpersonal skills]]></category>
		<category><![CDATA[irate]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[listening]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[teams]]></category>
		<category><![CDATA[Teamwork]]></category>
		<category><![CDATA[workplace]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=17325</guid>
		<description><![CDATA[Leaders and teams, if you want people to calmly communicate and never yell, you need this professional people-skill to find and live in that workplace nirvana.  Hear the urgency before the yell.  5 places to spot it.]]></description>
		<wfw:commentRss>http://katenasser.com/do-you-hear-urgency-before-the-yell/feed/</wfw:commentRss>
		<slash:comments>7</slash:comments>
		</item>
		<item>
		<title>Has Technology Removed Our Reason to Care?</title>
		<link>http://katenasser.com/has-technology-removed-our-reason-to-care/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/has-technology-removed-our-reason-to-care/#comments</comments>
		<pubDate>Fri, 07 Oct 2011 10:45:55 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Listening Power]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[care]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[Customer Care]]></category>
		<category><![CDATA[healthcare]]></category>
		<category><![CDATA[interpersonal skills]]></category>
		<category><![CDATA[judgment]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[listening]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[reason]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[technology]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=17239</guid>
		<description><![CDATA[Leaders, has technology superceded your employees reason and judgment? Has it also removed their sense of caring? 2 alarming trends and 3 questions to ponder in this post -- to ensure your teams use technology with good reason.]]></description>
		<wfw:commentRss>http://katenasser.com/has-technology-removed-our-reason-to-care/feed/</wfw:commentRss>
		<slash:comments>17</slash:comments>
		</item>
		<item>
		<title>Marketing, You Got Me. Sales Call Center, You Blew It!</title>
		<link>http://katenasser.com/marketing-you-got-me-sales-call-center-you-blew-it/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/marketing-you-got-me-sales-call-center-you-blew-it/#comments</comments>
		<pubDate>Fri, 16 Sep 2011 11:00:31 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Listening Power]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[Call Centers]]></category>
		<category><![CDATA[Contact Centers]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[scripts]]></category>
		<category><![CDATA[service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=16630</guid>
		<description><![CDATA[If your marketing dept, gets the customer to call, hey call center listen and dialogue.  Sales and service are not a monologue from you with a burp from us at the end.  Lose the script or lose the sale!  A true story of AT&#038;T Wireless ...]]></description>
		<wfw:commentRss>http://katenasser.com/marketing-you-got-me-sales-call-center-you-blew-it/feed/</wfw:commentRss>
		<slash:comments>6</slash:comments>
		</item>
		<item>
		<title>Leaders, Is Our Knowledge Too Noisy to Listen?</title>
		<link>http://katenasser.com/leaders-is-our-knowledge-too-noisy-to-listen/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/leaders-is-our-knowledge-too-noisy-to-listen/#comments</comments>
		<pubDate>Wed, 31 Aug 2011 15:00:35 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Listening Power]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[Thriving in Change]]></category>
		<category><![CDATA[amiable]]></category>
		<category><![CDATA[analytic]]></category>
		<category><![CDATA[Change]]></category>
		<category><![CDATA[creativity]]></category>
		<category><![CDATA[driver]]></category>
		<category><![CDATA[expressive]]></category>
		<category><![CDATA[Innovation]]></category>
		<category><![CDATA[Knowledge]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[listening]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[Personality Type]]></category>
		<category><![CDATA[team]]></category>
		<category><![CDATA[Team Members]]></category>
		<category><![CDATA[thriving in change]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=15913</guid>
		<description><![CDATA[Leaders and teams, knowledge can block listening to new ideas and studies show people have bias to creative ideas! 6 tips to listen better during change. Here 6 tips to quiet noisy knowledge and listen better during times of change.]]></description>
		<wfw:commentRss>http://katenasser.com/leaders-is-our-knowledge-too-noisy-to-listen/feed/</wfw:commentRss>
		<slash:comments>5</slash:comments>
		</item>
		<item>
		<title>Leadership: Leading Beyond the Labels</title>
		<link>http://katenasser.com/leadership-leading-beyond-the-labels/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/leadership-leading-beyond-the-labels/#comments</comments>
		<pubDate>Mon, 23 May 2011 04:01:50 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Listening Power]]></category>
		<category><![CDATA[Thriving in Change]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[corporate]]></category>
		<category><![CDATA[innovate]]></category>
		<category><![CDATA[labels]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[listening]]></category>
		<category><![CDATA[teams]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=12169</guid>
		<description><![CDATA[Corporate &#038; business labels abound -- job titles, departments, processes. They can aid communication &#038; also limit success. Do you and your teams use labels to limit or use labels to speed communication as you explore/innovate?  Here's how to find out and succeed beyond the labels.]]></description>
		<wfw:commentRss>http://katenasser.com/leadership-leading-beyond-the-labels/feed/</wfw:commentRss>
		<slash:comments>13</slash:comments>
		</item>
		<item>
		<title>People-Skills: Listening Beyond Your Boundary</title>
		<link>http://katenasser.com/people-skills-listening-beyond-your-boundary/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/people-skills-listening-beyond-your-boundary/#comments</comments>
		<pubDate>Wed, 04 May 2011 12:51:58 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Listening Power]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[block]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[corporate]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[emotion]]></category>
		<category><![CDATA[fear]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[listening]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[teams]]></category>
		<category><![CDATA[trap]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=11871</guid>
		<description><![CDATA[Great speakers and writers know the power of words.  The right words, however, cannot get <strong>beyond a listening boundary</strong> we create ourselves. Here is a pesky recurring listening block and how to overcome it.]]></description>
		<wfw:commentRss>http://katenasser.com/people-skills-listening-beyond-your-boundary/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Sales &amp; Service: Listen for Customer Cares</title>
		<link>http://katenasser.com/sales-service-listen-for-customer-cares/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/sales-service-listen-for-customer-cares/#comments</comments>
		<pubDate>Mon, 02 May 2011 14:16:56 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Listening Power]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[connection]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[Customer Care]]></category>
		<category><![CDATA[excellence]]></category>
		<category><![CDATA[listen]]></category>
		<category><![CDATA[listening]]></category>
		<category><![CDATA[Personality Type]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[trust]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=11777</guid>
		<description><![CDATA[Obviously, in sales and customer service, listening is critical to success. Not so obvious is how to listen for customer cares when your mind is processing your own perspective. What&#8217;s in it for you to work on this? Sales &#38; service fail when you don&#8217;t address customer cares. Moreover, customers even select higher priced products [...]]]></description>
		<wfw:commentRss>http://katenasser.com/sales-service-listen-for-customer-cares/feed/</wfw:commentRss>
		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>Best CSRs Beat Attribution Error in Customer Service</title>
		<link>http://katenasser.com/best-csrs-beat-attribution-error-in-customer-service/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/best-csrs-beat-attribution-error-in-customer-service/#comments</comments>
		<pubDate>Tue, 22 Mar 2011 04:01:53 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Listening Power]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[best]]></category>
		<category><![CDATA[CSRs]]></category>
		<category><![CDATA[empathy]]></category>
		<category><![CDATA[empowerment]]></category>
		<category><![CDATA[listening]]></category>
		<category><![CDATA[technical support reps.]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=10570</guid>
		<description><![CDATA[Customer service and customer experience leaders, the best CSRs see tough moments as difficult *situations not difficult *customers.  Here's why they shine &#038; how to train others.]]></description>
		<wfw:commentRss>http://katenasser.com/best-csrs-beat-attribution-error-in-customer-service/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>People Skills: Procedures Block Listening</title>
		<link>http://katenasser.com/people-skills-procedures-block-listening/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/people-skills-procedures-block-listening/#comments</comments>
		<pubDate>Sat, 18 Sep 2010 05:14:27 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Listening Power]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[block]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[listening]]></category>
		<category><![CDATA[obstacles]]></category>
		<category><![CDATA[procedures]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=5907</guid>
		<description><![CDATA[Listening may well be the most important people skill for business and life.  It breeds understanding that gives you the best information for next steps.  Many people know the common obstacles to great listening.  Here's a hidden block that impacts teams, customer service, and innovation.  Read more ...]]></description>
		<wfw:commentRss>http://katenasser.com/people-skills-procedures-block-listening/feed/</wfw:commentRss>
		<slash:comments>26</slash:comments>
		</item>
		<item>
		<title>The Best CSRs Act This Way in Customer Service</title>
		<link>http://katenasser.com/the-best-csrs-act-this-way-in-customer-service/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/the-best-csrs-act-this-way-in-customer-service/#comments</comments>
		<pubDate>Tue, 02 Mar 2010 22:04:41 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Listening Power]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[best]]></category>
		<category><![CDATA[care]]></category>
		<category><![CDATA[CSRs]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[listen]]></category>
		<category><![CDATA[service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=2637</guid>
		<description><![CDATA[Recalling a top notch CSR in action, here's how the best CSRs act in delivering customer service, tech. support, and customer care.]]></description>
		<wfw:commentRss>http://katenasser.com/the-best-csrs-act-this-way-in-customer-service/feed/</wfw:commentRss>
		<slash:comments>11</slash:comments>
		</item>
		<item>
		<title>Listening Up &#8211; Lowest Cost Step to Customers&#8217; Dollars</title>
		<link>http://katenasser.com/listening-up-lowest-cost-step-to-customers-dollars/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/listening-up-lowest-cost-step-to-customers-dollars/#comments</comments>
		<pubDate>Fri, 29 Jan 2010 17:36:17 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Listening Power]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[BusinessWeek]]></category>
		<category><![CDATA[cost]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[dollars]]></category>
		<category><![CDATA[listening up]]></category>
		<category><![CDATA[lowest]]></category>
		<category><![CDATA[loyalty]]></category>
		<category><![CDATA[service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=1985</guid>
		<description><![CDATA[The lowest cost step to customers' dollars is to listen up to the level of their expectations and deliver unique and memorable service! Over come these fears and empower your staff to go unique!]]></description>
		<wfw:commentRss>http://katenasser.com/listening-up-lowest-cost-step-to-customers-dollars/feed/</wfw:commentRss>
		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>Collaborator vs. Competitor &#8211; Can you bridge the gap?</title>
		<link>http://katenasser.com/collaborator-vs-competitor-can-you-bridge/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/collaborator-vs-competitor-can-you-bridge/#comments</comments>
		<pubDate>Sun, 12 Jul 2009 22:13:53 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Listening Power]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Teamwork]]></category>
		<category><![CDATA[bridging]]></category>
		<category><![CDATA[challenge]]></category>
		<category><![CDATA[collaborator]]></category>
		<category><![CDATA[competitor]]></category>
		<category><![CDATA[diversity]]></category>
		<category><![CDATA[people]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=844</guid>
		<description><![CDATA[Are you a natural collaborator or a natural competitor? If you know yourself, you can bridge the gap when interacting with the other type with this simple step.]]></description>
		<wfw:commentRss>http://katenasser.com/collaborator-vs-competitor-can-you-bridge/feed/</wfw:commentRss>
		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>The Negative Side to Being Positive.</title>
		<link>http://katenasser.com/the-negative-side-to-being-positive/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/the-negative-side-to-being-positive/#comments</comments>
		<pubDate>Sun, 05 Jul 2009 22:57:56 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Coaching Professional]]></category>
		<category><![CDATA[Listening Power]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[coach]]></category>
		<category><![CDATA[disagree]]></category>
		<category><![CDATA[extremely]]></category>
		<category><![CDATA[listening]]></category>
		<category><![CDATA[negative]]></category>
		<category><![CDATA[people]]></category>
		<category><![CDATA[positive]]></category>
		<category><![CDATA[respect]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=802</guid>
		<description><![CDATA[Is your positive outlook helping others? Or are you so extremely positive that you drive others crazy? 3 steps to make sure it's helpful not hurtful.]]></description>
		<wfw:commentRss>http://katenasser.com/the-negative-side-to-being-positive/feed/</wfw:commentRss>
		<slash:comments>13</slash:comments>
		</item>
	</channel>
</rss>

