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	<title>KateNasser.com &#187; People-Skills</title>
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	<link>http://katenasser.com</link>
	<description>The People-Skills Coach&#8482;</description>
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		<title>Leaders, 12 Worthy Kudos to Spark Employee Engagement</title>
		<link>http://katenasser.com/leaders-12-worthy-kudos-to-spark-employee-engagement/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/leaders-12-worthy-kudos-to-spark-employee-engagement/#comments</comments>
		<pubDate>Thu, 26 Jan 2012 05:02:39 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[appreciation]]></category>
		<category><![CDATA[commitment]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[compliment]]></category>
		<category><![CDATA[confidence]]></category>
		<category><![CDATA[employee engagement]]></category>
		<category><![CDATA[employees]]></category>
		<category><![CDATA[gratitude]]></category>
		<category><![CDATA[ignite]]></category>
		<category><![CDATA[interpersonal]]></category>
		<category><![CDATA[interpersonal skills]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[Learning]]></category>
		<category><![CDATA[positive]]></category>
		<category><![CDATA[realist]]></category>
		<category><![CDATA[recognition]]></category>
		<category><![CDATA[self-confidence]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[teams]]></category>
		<category><![CDATA[Teamwork]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=19764</guid>
		<description><![CDATA[Leaders, we can spark employee engagement with worthy kudos of employees' natural strengths and talents. It's a no cost and high return investment. Here are 12 and I hope you will add more!]]></description>
		<wfw:commentRss>http://katenasser.com/leaders-12-worthy-kudos-to-spark-employee-engagement/feed/</wfw:commentRss>
		<slash:comments>17</slash:comments>
		</item>
		<item>
		<title>People-Skills: Be &amp; Perform Like a Ferrari</title>
		<link>http://katenasser.com/people-skills-be-perform-like-a-ferrari/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/people-skills-be-perform-like-a-ferrari/#comments</comments>
		<pubDate>Mon, 16 Jan 2012 01:55:40 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[inspiration]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[arrogance]]></category>
		<category><![CDATA[Career]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[fast]]></category>
		<category><![CDATA[hard skills]]></category>
		<category><![CDATA[honesty]]></category>
		<category><![CDATA[interpersonal skills]]></category>
		<category><![CDATA[Knowledge]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Learning]]></category>
		<category><![CDATA[optimism]]></category>
		<category><![CDATA[paced]]></category>
		<category><![CDATA[pessimism]]></category>
		<category><![CDATA[Practice]]></category>
		<category><![CDATA[respect]]></category>
		<category><![CDATA[skepticism]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[track]]></category>
		<category><![CDATA[understanding]]></category>
		<category><![CDATA[workplace]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=19607</guid>
		<description><![CDATA[Professionals today must handle fast paced connections w great ease &#038; style. Here are 8 steps to fast track your people-skills to success. Interpersonal skills ]]></description>
		<wfw:commentRss>http://katenasser.com/people-skills-be-perform-like-a-ferrari/feed/</wfw:commentRss>
		<slash:comments>17</slash:comments>
		</item>
		<item>
		<title>Leaders: 10 Essential Thoughts to Proficient People Skills</title>
		<link>http://katenasser.com/leaders-10-essential-thoughts-to-proficient-people-skills/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/leaders-10-essential-thoughts-to-proficient-people-skills/#comments</comments>
		<pubDate>Tue, 27 Dec 2011 20:00:32 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[comfort]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[influence]]></category>
		<category><![CDATA[interpersonal skills]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[Learning]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[morale]]></category>
		<category><![CDATA[results]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[success]]></category>
		<category><![CDATA[teams]]></category>
		<category><![CDATA[workplace]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=18795</guid>
		<description><![CDATA[People-skills are essential to leadership &#038; team success yet often last on the learning list. Build interpersonal proficiency &#038; success w/ 10 thoughts that drive behavior.]]></description>
		<wfw:commentRss>http://katenasser.com/leaders-10-essential-thoughts-to-proficient-people-skills/feed/</wfw:commentRss>
		<slash:comments>7</slash:comments>
		</item>
		<item>
		<title>Are You Too Nice to Lead?</title>
		<link>http://katenasser.com/are-you-too-nice-to-lead/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/are-you-too-nice-to-lead/#comments</comments>
		<pubDate>Tue, 13 Dec 2011 23:00:06 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Thriving in Change]]></category>
		<category><![CDATA[Change]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[confidence]]></category>
		<category><![CDATA[conflict]]></category>
		<category><![CDATA[corporate]]></category>
		<category><![CDATA[employee engagement]]></category>
		<category><![CDATA[employees]]></category>
		<category><![CDATA[fear]]></category>
		<category><![CDATA[Humble]]></category>
		<category><![CDATA[interpersonal skills]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[organization]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[teams]]></category>
		<category><![CDATA[thriving in change]]></category>
		<category><![CDATA[workplace]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=16894</guid>
		<description><![CDATA[Business leadership is no longer defined as yelling orders &#038; being tough. Yet can you be too nice to lead?  Here's how/when it is most likely to happen and alternate behaviors to keep you effective!]]></description>
		<wfw:commentRss>http://katenasser.com/are-you-too-nice-to-lead/feed/</wfw:commentRss>
		<slash:comments>16</slash:comments>
		</item>
		<item>
		<title>Leaders: Replace These 5 Behaviors to Attract Top Talent</title>
		<link>http://katenasser.com/leaders-replace-these-5-behaviors-to-attract-top-talent/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/leaders-replace-these-5-behaviors-to-attract-top-talent/#comments</comments>
		<pubDate>Mon, 12 Dec 2011 01:06:48 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hiring Talent]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[collaboration]]></category>
		<category><![CDATA[competition]]></category>
		<category><![CDATA[Confident]]></category>
		<category><![CDATA[corporate]]></category>
		<category><![CDATA[doubt]]></category>
		<category><![CDATA[employee engagement]]></category>
		<category><![CDATA[executives]]></category>
		<category><![CDATA[fear]]></category>
		<category><![CDATA[inspiration]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[Negativity]]></category>
		<category><![CDATA[perfectionism]]></category>
		<category><![CDATA[stuck in fear]]></category>
		<category><![CDATA[success]]></category>
		<category><![CDATA[talent]]></category>
		<category><![CDATA[workplace]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=18899</guid>
		<description><![CDATA[Leaders, if you want to attract top talent (employees, contractors, consultants, and suppliers) to your organization and projects, replace these 5 behaviors!]]></description>
		<wfw:commentRss>http://katenasser.com/leaders-replace-these-5-behaviors-to-attract-top-talent/feed/</wfw:commentRss>
		<slash:comments>8</slash:comments>
		</item>
		<item>
		<title>Do Brilliant Minds Breed Bad Teamwork?</title>
		<link>http://katenasser.com/do-brilliant-minds-breed-bad-teamwork-law-medicine/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/do-brilliant-minds-breed-bad-teamwork-law-medicine/#comments</comments>
		<pubDate>Tue, 06 Dec 2011 12:00:22 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[Teamwork]]></category>
		<category><![CDATA[administrators]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[brilliance]]></category>
		<category><![CDATA[HR]]></category>
		<category><![CDATA[intelligence]]></category>
		<category><![CDATA[interpersonal skills]]></category>
		<category><![CDATA[law]]></category>
		<category><![CDATA[lawyers]]></category>
		<category><![CDATA[legal]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[Mindset]]></category>
		<category><![CDATA[morale]]></category>
		<category><![CDATA[secretarial]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[support]]></category>
		<category><![CDATA[technical support]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=18414</guid>
		<description><![CDATA[The HR Director in a large prestigious law firm and the Legal Practice Administrator wanted better relations between the super educated brilliant attorneys and support staff.  Here's how we turned demoralized support staff into high achieving team players. ]]></description>
		<wfw:commentRss>http://katenasser.com/do-brilliant-minds-breed-bad-teamwork-law-medicine/feed/</wfw:commentRss>
		<slash:comments>6</slash:comments>
		</item>
		<item>
		<title>People-Skills: The E of Email Does Not Mean Emotion</title>
		<link>http://katenasser.com/people-skills-the-e-of-email-does-not-mean-emotion/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/people-skills-the-e-of-email-does-not-mean-emotion/#comments</comments>
		<pubDate>Thu, 01 Dec 2011 20:42:22 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[corporate]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[EI]]></category>
		<category><![CDATA[email]]></category>
		<category><![CDATA[emotion]]></category>
		<category><![CDATA[emotional intelligence]]></category>
		<category><![CDATA[interpersonal skills]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[supervisors]]></category>
		<category><![CDATA[Teamwork]]></category>
		<category><![CDATA[workplace]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=18623</guid>
		<description><![CDATA[Email is alive and well.  Are the people who received your last email? Or did you write an emotion mail instead of an email? We can use these 4 tips to convert from emotional to effective!  Add your best tips to the list.]]></description>
		<wfw:commentRss>http://katenasser.com/people-skills-the-e-of-email-does-not-mean-emotion/feed/</wfw:commentRss>
		<slash:comments>6</slash:comments>
		</item>
		<item>
		<title>Leaders, Let&#8217;s Not Lead Back to the Future</title>
		<link>http://katenasser.com/leaders-lets-not-lead-back-to-the-future/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/leaders-lets-not-lead-back-to-the-future/#comments</comments>
		<pubDate>Thu, 17 Nov 2011 03:00:40 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[emotional intelligence]]></category>
		<category><![CDATA[employee engagement]]></category>
		<category><![CDATA[future]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[words]]></category>
		<category><![CDATA[workplace]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=18355</guid>
		<description><![CDATA[Emotional intelligence and people-skills are as important as vision, intellect, data, and drive in reaching the desired goals.  If we leaders want to lead forward we must use forward focused words.  Leading people with criticism of the past changes future interactions and results -- for the worst.  Here's a better way!]]></description>
		<wfw:commentRss>http://katenasser.com/leaders-lets-not-lead-back-to-the-future/feed/</wfw:commentRss>
		<slash:comments>19</slash:comments>
		</item>
		<item>
		<title>The 12 Most Desired Yet Unrequested Forms of Care</title>
		<link>http://katenasser.com/the-12-most-desired-yet-unrequested-forms-of-care/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/the-12-most-desired-yet-unrequested-forms-of-care/#comments</comments>
		<pubDate>Tue, 08 Nov 2011 02:52:52 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[Teamwork]]></category>
		<category><![CDATA[angry]]></category>
		<category><![CDATA[care]]></category>
		<category><![CDATA[Career]]></category>
		<category><![CDATA[EI]]></category>
		<category><![CDATA[emotional intelligence]]></category>
		<category><![CDATA[EQ]]></category>
		<category><![CDATA[interpersonal skills]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[morale]]></category>
		<category><![CDATA[relationships]]></category>
		<category><![CDATA[supervisors]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=18192</guid>
		<description><![CDATA[If people at work or home say you aren't very caring when they feel bad, you will find this list of 12 forms of care to be very helpful. Instead of screaming out "tell me what you want", increase your career and personal relationships with the emotional intelligence here...]]></description>
		<wfw:commentRss>http://katenasser.com/the-12-most-desired-yet-unrequested-forms-of-care/feed/</wfw:commentRss>
		<slash:comments>14</slash:comments>
		</item>
		<item>
		<title>What Do Workplace Pit Bulls Do to Accountability?</title>
		<link>http://katenasser.com/what-do-workplace-pit-bulls-do-to-accountability/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/what-do-workplace-pit-bulls-do-to-accountability/#comments</comments>
		<pubDate>Fri, 04 Nov 2011 11:00:47 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Thriving in Change]]></category>
		<category><![CDATA[accountability]]></category>
		<category><![CDATA[bullying]]></category>
		<category><![CDATA[collaboration]]></category>
		<category><![CDATA[honesty]]></category>
		<category><![CDATA[inspire]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[morale]]></category>
		<category><![CDATA[motivation]]></category>
		<category><![CDATA[organization]]></category>
		<category><![CDATA[respect]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[supervisors]]></category>
		<category><![CDATA[Teamwork]]></category>
		<category><![CDATA[truth]]></category>
		<category><![CDATA[workplace]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=18114</guid>
		<description><![CDATA[Have you ever had a leader pit bull your team thinking it would produce greater accountability?  Ironically, it does the opposite. Here's what workplace pit bulls do to accountability and a much better approach to inspire success.]]></description>
		<wfw:commentRss>http://katenasser.com/what-do-workplace-pit-bulls-do-to-accountability/feed/</wfw:commentRss>
		<slash:comments>19</slash:comments>
		</item>
		<item>
		<title>Bluntness Bombs Out for 5 Smart Logical Reasons</title>
		<link>http://katenasser.com/bluntness-bombs-out-for-5-smart-logical-reasons/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/bluntness-bombs-out-for-5-smart-logical-reasons/#comments</comments>
		<pubDate>Mon, 24 Oct 2011 10:40:19 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Listening Power]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[behavior change]]></category>
		<category><![CDATA[blunt]]></category>
		<category><![CDATA[Change]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[credibility]]></category>
		<category><![CDATA[honesty]]></category>
		<category><![CDATA[interpersonal skills]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[listening]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[respect]]></category>
		<category><![CDATA[supervisors]]></category>
		<category><![CDATA[teams]]></category>
		<category><![CDATA[workplace]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=17859</guid>
		<description><![CDATA[Leaders and managers, if you have a blunt employee that is not inspired by kindness to change behavior -- try logic. Here are 5 smart, logical reasons bluntness bombs out in communication.]]></description>
		<wfw:commentRss>http://katenasser.com/bluntness-bombs-out-for-5-smart-logical-reasons/feed/</wfw:commentRss>
		<slash:comments>6</slash:comments>
		</item>
		<item>
		<title>We Are Selfish Websites &amp; the Customer Experience</title>
		<link>http://katenasser.com/we-are-selfish-websites-the-customer-experience/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/we-are-selfish-websites-the-customer-experience/#comments</comments>
		<pubDate>Fri, 21 Oct 2011 10:53:15 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[entrepreneur]]></category>
		<category><![CDATA[Personality Type]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[selfish]]></category>
		<category><![CDATA[value]]></category>
		<category><![CDATA[website design]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=17774</guid>
		<description><![CDATA[Every website has a people-skills message and personality. What's yours? Does it selfishly try to squeeze &#038; capture customers or does it deliver value to engage and build loyalty?]]></description>
		<wfw:commentRss>http://katenasser.com/we-are-selfish-websites-the-customer-experience/feed/</wfw:commentRss>
		<slash:comments>11</slash:comments>
		</item>
		<item>
		<title>Emotional Intelligence Starts as Invitation for a Response</title>
		<link>http://katenasser.com/emotional-intelligence-starts-as-invitation-for-a-response/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/emotional-intelligence-starts-as-invitation-for-a-response/#comments</comments>
		<pubDate>Wed, 19 Oct 2011 13:40:33 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[IT]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[doctors]]></category>
		<category><![CDATA[EI]]></category>
		<category><![CDATA[emotional intelligence]]></category>
		<category><![CDATA[EQ]]></category>
		<category><![CDATA[healthcare]]></category>
		<category><![CDATA[honor]]></category>
		<category><![CDATA[interpersonal skills]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[listening]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[respect]]></category>
		<category><![CDATA[response]]></category>
		<category><![CDATA[technician]]></category>
		<category><![CDATA[trust]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=17714</guid>
		<description><![CDATA[Do you think that emotional intelligence is hard to learn? Leaders, the ability to understand how people want to be treated is something you can develop -- if you know where to start. Here's the simple way ...]]></description>
		<wfw:commentRss>http://katenasser.com/emotional-intelligence-starts-as-invitation-for-a-response/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>No Cost Team Building Walks In Every Monday</title>
		<link>http://katenasser.com/no-cost-team-building-walks-in-every-monday/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/no-cost-team-building-walks-in-every-monday/#comments</comments>
		<pubDate>Mon, 17 Oct 2011 11:00:19 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Teamwork]]></category>
		<category><![CDATA[Thriving in Change]]></category>
		<category><![CDATA[Change]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[morale]]></category>
		<category><![CDATA[respect]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[team]]></category>
		<category><![CDATA[team building]]></category>
		<category><![CDATA[teammates]]></category>
		<category><![CDATA[thriving in change]]></category>
		<category><![CDATA[training]]></category>
		<category><![CDATA[trust]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=17628</guid>
		<description><![CDATA[Leaders and managers often overlook the no cost team building that ignites productivity. Kate Nasser, The People-Skills Coach™ shares 3 welcome tips. Read more ...]]></description>
		<wfw:commentRss>http://katenasser.com/no-cost-team-building-walks-in-every-monday/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Extreme Humorous Lessons on a Bizarre Customer Experience</title>
		<link>http://katenasser.com/extreme-humorous-lessons-on-bizarre-eye-exam-customer-experience/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/extreme-humorous-lessons-on-bizarre-eye-exam-customer-experience/#comments</comments>
		<pubDate>Fri, 14 Oct 2011 10:45:32 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Humorous Insights]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Customer Care]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[emotional intelligence]]></category>
		<category><![CDATA[healthcare]]></category>
		<category><![CDATA[humorous]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[the lessons learned]]></category>
		<category><![CDATA[trust]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=17522</guid>
		<description><![CDATA[10 lessons learned from customer sevice and care gone wrong with a toxic perfectionist eye doctor. Wait until you read this. I couldn't make this stuff up. Add your healthcare customer experience insights!]]></description>
		<wfw:commentRss>http://katenasser.com/extreme-humorous-lessons-on-bizarre-eye-exam-customer-experience/feed/</wfw:commentRss>
		<slash:comments>19</slash:comments>
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