Sales

Human Touch: Reasons It’s Still Key to Customer Experience | #CX

Human Touch: Image is fingers making a heart shape above a keyboard.

With so much automation, why is the human touch still so key for great customer service and customer experience? Insightful list of reasons fr Kate Nasser The People Skills Coach™.

Business Career People Skills: JOIN #PeopleSkills Global Chat Jan. 22

Human Struggle: Image is people skills logo.

JOIN People Skills global Twitter chat SUN. Jan. 22nd to explore business career people skills w/ The People Skills Coach™ & global community at 10amET/3pmGMT. Use hashtag: #PeopleSkills

Comments Off

Reawaken People Skills: JOIN #Peopleskills Chat March 20th

Human Struggle: Image is people skills logo.

As we awaken to the energy of spring, we can also reawaken people skills. JOIN People Skills global Twitter chat 10amEDT. Host: Kate Nasser, The People Skills Coach™.

Comments Off

Listening Excellence: Are You Historian, Eye Witness, Participant?

Listening Excellence: Image is Man w/ Record Album w/ ears in the middle.

Outstanding leadership, teamwork, and customer service require listening excellence. How does your attitude affect it? Insight fr The People Skills Coach™.

Conquer Listening Barriers: Unstick from Keywords | #peopleskills

Conquer Listening Barriers: Image is a head blindfolded w/ book attached.

Conquer listening barriers, esp, the hidden barrier of getting stuck on keywords. 3 steps fr The People Skills Coach™. | Leadership, Customer Service, Teamwork.

How to Improve Customer Experience Quickly |#cx #custserv

Customer Experience Quick Improvements: Image is light shaped curve.

Want to improve the customer experience quickly? Here are 5 ways from Kate Nasser, The People Skills Coach™, guru of irresistible customer experience.

People Skills Image: Are You Open-Minded or Contrary? #peopleskills

People Skills Image: Image is picture of question marks.

Do your questions give you a great people skills image? Or do they make you seem argumentative & always contrary? Checklist fr The People Skills Coach™.

Irresistible Customer Experience Loyalty – DOs & Don’ts Part II #cx

Irresistible Customer Experience Loyalty: Image is a Magnet drawing things inward.

Irresistible customer experience loyalty comes from consistency of caring not rigid procedures. DOs & Don’ts fr The People Skills Coach™. | Leadership Teamwork Customer Service!

Giant Communication Blunder & One Easy Fix | #peopleskills

Giant Communication Blunder: Image is brick wall w/ a one way sign on it.

Your interaction impacts your success. Here’s one common giant communication blunder & an easy fix fr The People Skills Coach™.

Comments Off

Social Media Etiquette Revisited: The Impolite Polite Reminder #peopleskills

Social media etiquette: Image is car w/license plate that says "hurry up".

When networking, social media etiquette connects us. Beware this impolite move that separates & pushes people apart. Tips fr The People Skills Coach™.

Silence: When Golden? When Not? JOIN #Peopleskills Chat Feb. 8th

Human Struggle: Image is people skills logo.

Communication: When is silence golden & when is it not? JOIN The People Skills Coach™ & community Feb. 8th 10amET in #peopleskills global Twitter chat to explore.

Comments Off

Business Marketing: 7 #PeopleSkills Mistakes to Easily Avoid

Business Marketing People Skills Blunders: Image is Withered flower blossoms.

Business marketing & networking: Avoid these people skills mistakes that have sunk others’ success. Easy effective tips fr The People Skills Coach™.

People Skills Success Radar: Discover Your Empathy | #leadership

People Skills Success Discover Your Empathy: Image is a humanoid w/ binoculars

People skills success: Find & unleash your empathy for leadership, teamwork, employee engagement, customer service. Guide map from The People Skills Coach™.

Communicate Clearly! JOIN People Skills Chat Jan. 18th #peopleskills

Human Struggle: Image is people skills logo.

People skills global Twitter chat (#peopleskills) will explore how to communicate clearly. JOIN The People Skills Coach™ & community Jan. 18th 10amET.

Comments Off

Empathy and Integrity: 5 Keys to Rebuild Customer Trust #cx

Empathy and integrity: Sign saying they rebuild trust.

Customers dissatisfied? Did you break their trust? Use these 5 steps w/ empathy and integrity to rebuild it. From The People Skills Coach™.

Older Posts »