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	<title>KateNasser.com &#187; Soft Skills</title>
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		<title>Modern People-Skills Reminders for Social Media Greatness</title>
		<link>http://katenasser.com/modern-people-skills-reminders-for-social-media-greatness/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/modern-people-skills-reminders-for-social-media-greatness/#comments</comments>
		<pubDate>Thu, 08 Mar 2012 05:02:55 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[authenticity]]></category>
		<category><![CDATA[blunt]]></category>
		<category><![CDATA[civility]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[debate]]></category>
		<category><![CDATA[disagreeable]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[honesty]]></category>
		<category><![CDATA[interaction]]></category>
		<category><![CDATA[interpersonal skills]]></category>
		<category><![CDATA[listening]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[trust]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=14730</guid>
		<description><![CDATA[Civility enhances interaction because it provides a cushion of respect that eases listening.  Try these social media tips from The People-Skills Coach™ on communicating with those you don't know.]]></description>
		<wfw:commentRss>http://katenasser.com/modern-people-skills-reminders-for-social-media-greatness/feed/</wfw:commentRss>
		<slash:comments>10</slash:comments>
		</item>
		<item>
		<title>Do Brilliant Minds Breed Bad Teamwork?</title>
		<link>http://katenasser.com/do-brilliant-minds-breed-bad-teamwork-law-medicine/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/do-brilliant-minds-breed-bad-teamwork-law-medicine/#comments</comments>
		<pubDate>Tue, 06 Dec 2011 12:00:22 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[Teamwork]]></category>
		<category><![CDATA[administrators]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[brilliance]]></category>
		<category><![CDATA[HR]]></category>
		<category><![CDATA[intelligence]]></category>
		<category><![CDATA[interpersonal skills]]></category>
		<category><![CDATA[law]]></category>
		<category><![CDATA[lawyers]]></category>
		<category><![CDATA[legal]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[Mindset]]></category>
		<category><![CDATA[morale]]></category>
		<category><![CDATA[secretarial]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[support]]></category>
		<category><![CDATA[technical support]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=18414</guid>
		<description><![CDATA[The HR Director in a large prestigious law firm and the Legal Practice Administrator wanted better relations between the super educated brilliant attorneys and support staff.  Here's how we turned demoralized support staff into high achieving team players. ]]></description>
		<wfw:commentRss>http://katenasser.com/do-brilliant-minds-breed-bad-teamwork-law-medicine/feed/</wfw:commentRss>
		<slash:comments>6</slash:comments>
		</item>
		<item>
		<title>People-Skills: The E of Email Does Not Mean Emotion</title>
		<link>http://katenasser.com/people-skills-the-e-of-email-does-not-mean-emotion/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/people-skills-the-e-of-email-does-not-mean-emotion/#comments</comments>
		<pubDate>Thu, 01 Dec 2011 20:42:22 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[corporate]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[EI]]></category>
		<category><![CDATA[email]]></category>
		<category><![CDATA[emotion]]></category>
		<category><![CDATA[emotional intelligence]]></category>
		<category><![CDATA[interpersonal skills]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[supervisors]]></category>
		<category><![CDATA[Teamwork]]></category>
		<category><![CDATA[workplace]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=18623</guid>
		<description><![CDATA[Email is alive and well.  Are the people who received your last email? Or did you write an emotion mail instead of an email? We can use these 4 tips to convert from emotional to effective!  Add your best tips to the list.]]></description>
		<wfw:commentRss>http://katenasser.com/people-skills-the-e-of-email-does-not-mean-emotion/feed/</wfw:commentRss>
		<slash:comments>6</slash:comments>
		</item>
		<item>
		<title>The 12 Most Desired Yet Unrequested Forms of Care</title>
		<link>http://katenasser.com/the-12-most-desired-yet-unrequested-forms-of-care/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/the-12-most-desired-yet-unrequested-forms-of-care/#comments</comments>
		<pubDate>Tue, 08 Nov 2011 02:52:52 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[Teamwork]]></category>
		<category><![CDATA[angry]]></category>
		<category><![CDATA[care]]></category>
		<category><![CDATA[Career]]></category>
		<category><![CDATA[EI]]></category>
		<category><![CDATA[emotional intelligence]]></category>
		<category><![CDATA[EQ]]></category>
		<category><![CDATA[interpersonal skills]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[morale]]></category>
		<category><![CDATA[relationships]]></category>
		<category><![CDATA[supervisors]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=18192</guid>
		<description><![CDATA[If people at work or home say you aren't very caring when they feel bad, you will find this list of 12 forms of care to be very helpful. Instead of screaming out "tell me what you want", increase your career and personal relationships with the emotional intelligence here...]]></description>
		<wfw:commentRss>http://katenasser.com/the-12-most-desired-yet-unrequested-forms-of-care/feed/</wfw:commentRss>
		<slash:comments>14</slash:comments>
		</item>
		<item>
		<title>Bluntness Bombs Out for 5 Smart Logical Reasons</title>
		<link>http://katenasser.com/bluntness-bombs-out-for-5-smart-logical-reasons/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/bluntness-bombs-out-for-5-smart-logical-reasons/#comments</comments>
		<pubDate>Mon, 24 Oct 2011 10:40:19 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Listening Power]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[behavior change]]></category>
		<category><![CDATA[blunt]]></category>
		<category><![CDATA[Change]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[credibility]]></category>
		<category><![CDATA[honesty]]></category>
		<category><![CDATA[interpersonal skills]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[listening]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[respect]]></category>
		<category><![CDATA[supervisors]]></category>
		<category><![CDATA[teams]]></category>
		<category><![CDATA[workplace]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=17859</guid>
		<description><![CDATA[Leaders and managers, if you have a blunt employee that is not inspired by kindness to change behavior -- try logic. Here are 5 smart, logical reasons bluntness bombs out in communication.]]></description>
		<wfw:commentRss>http://katenasser.com/bluntness-bombs-out-for-5-smart-logical-reasons/feed/</wfw:commentRss>
		<slash:comments>6</slash:comments>
		</item>
		<item>
		<title>Emotional Intelligence Starts as Invitation for a Response</title>
		<link>http://katenasser.com/emotional-intelligence-starts-as-invitation-for-a-response/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/emotional-intelligence-starts-as-invitation-for-a-response/#comments</comments>
		<pubDate>Wed, 19 Oct 2011 13:40:33 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[IT]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[doctors]]></category>
		<category><![CDATA[EI]]></category>
		<category><![CDATA[emotional intelligence]]></category>
		<category><![CDATA[EQ]]></category>
		<category><![CDATA[healthcare]]></category>
		<category><![CDATA[honor]]></category>
		<category><![CDATA[interpersonal skills]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[listening]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[respect]]></category>
		<category><![CDATA[response]]></category>
		<category><![CDATA[technician]]></category>
		<category><![CDATA[trust]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=17714</guid>
		<description><![CDATA[Do you think that emotional intelligence is hard to learn? Leaders, the ability to understand how people want to be treated is something you can develop -- if you know where to start. Here's the simple way ...]]></description>
		<wfw:commentRss>http://katenasser.com/emotional-intelligence-starts-as-invitation-for-a-response/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Do You Hear Urgency Before the Yell?</title>
		<link>http://katenasser.com/do-you-hear-urgency-before-the-yell/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/do-you-hear-urgency-before-the-yell/#comments</comments>
		<pubDate>Mon, 10 Oct 2011 15:39:21 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Listening Power]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[angry]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[interpersonal skills]]></category>
		<category><![CDATA[irate]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[listening]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[teams]]></category>
		<category><![CDATA[Teamwork]]></category>
		<category><![CDATA[workplace]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=17325</guid>
		<description><![CDATA[Leaders and teams, if you want people to calmly communicate and never yell, you need this professional people-skill to find and live in that workplace nirvana.  Hear the urgency before the yell.  5 places to spot it.]]></description>
		<wfw:commentRss>http://katenasser.com/do-you-hear-urgency-before-the-yell/feed/</wfw:commentRss>
		<slash:comments>7</slash:comments>
		</item>
		<item>
		<title>7 Steps from Brutally Blunt to Helpfully Honest</title>
		<link>http://katenasser.com/7-steps-from-brutally-blunt-to-helpfully-honest/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/7-steps-from-brutally-blunt-to-helpfully-honest/#comments</comments>
		<pubDate>Fri, 30 Sep 2011 10:55:27 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[Teamwork]]></category>
		<category><![CDATA[blunt]]></category>
		<category><![CDATA[bullying]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[honesty]]></category>
		<category><![CDATA[honor]]></category>
		<category><![CDATA[interpersonal skills]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[respect]]></category>
		<category><![CDATA[supervisors]]></category>
		<category><![CDATA[team building]]></category>
		<category><![CDATA[teammates]]></category>
		<category><![CDATA[trust]]></category>
		<category><![CDATA[workplace]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=16951</guid>
		<description><![CDATA[In my last people-skills post, I wrote that honesty may hurt for a bit but blunt burns forever. One reader asked me for specific steps to go from blunt to honest for better work relationships. Here they are &#8212; from my professional experience to your success. Image by: Nomadic Lass Creative Commons License 7 Steps [...]]]></description>
		<wfw:commentRss>http://katenasser.com/7-steps-from-brutally-blunt-to-helpfully-honest/feed/</wfw:commentRss>
		<slash:comments>33</slash:comments>
		</item>
		<item>
		<title>Leadership &amp; Teamwork: Honesty Hurts but Blunt Burns Forever</title>
		<link>http://katenasser.com/leadership-teamwork-honesty-hurts-but-blunt-burns-forever/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/leadership-teamwork-honesty-hurts-but-blunt-burns-forever/#comments</comments>
		<pubDate>Mon, 19 Sep 2011 10:45:36 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[Teamwork]]></category>
		<category><![CDATA[civility]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[etiquette]]></category>
		<category><![CDATA[honesty]]></category>
		<category><![CDATA[netiquette]]></category>
		<category><![CDATA[respect]]></category>
		<category><![CDATA[workplace]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=16707</guid>
		<description><![CDATA[Honesty is delivered with respect that gives it far more power than bluntness.  Consider these benefits before choosing how to communicate effectively in any situation.]]></description>
		<wfw:commentRss>http://katenasser.com/leadership-teamwork-honesty-hurts-but-blunt-burns-forever/feed/</wfw:commentRss>
		<slash:comments>11</slash:comments>
		</item>
		<item>
		<title>Universal Customer Pleas: Drop This, Keep That &#8212; Please!</title>
		<link>http://katenasser.com/universal-customer-pleas-drop-this-keep-that-please/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/universal-customer-pleas-drop-this-keep-that-please/#comments</comments>
		<pubDate>Wed, 14 Sep 2011 11:10:26 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[Call Centers]]></category>
		<category><![CDATA[Contact Centers]]></category>
		<category><![CDATA[CSRs]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[Customer Care]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[technical support]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=16488</guid>
		<description><![CDATA[The 12 Most Universal Customer pleas to change customer service.  People-Skills Coach Kate Nasser offers specifics to boost customer experience forever. Add #13 and join this movement to improve universal customer service.]]></description>
		<wfw:commentRss>http://katenasser.com/universal-customer-pleas-drop-this-keep-that-please/feed/</wfw:commentRss>
		<slash:comments>31</slash:comments>
		</item>
		<item>
		<title>Use These 15 Not So Obvious People-Skills</title>
		<link>http://katenasser.com/use-these-15-not-so-obvious-people-skills/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/use-these-15-not-so-obvious-people-skills/#comments</comments>
		<pubDate>Wed, 07 Sep 2011 11:15:00 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[collaboration]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[interpersonal skills]]></category>
		<category><![CDATA[Intuition]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[professional]]></category>
		<category><![CDATA[Teamwork]]></category>
		<category><![CDATA[technical professionals]]></category>
		<category><![CDATA[workplace]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=16032</guid>
		<description><![CDATA[Mastering people-skills is a real head scratcher for some. No need for this confusion. Use these 15 not so obvious must knows for you and your workplace teams.]]></description>
		<wfw:commentRss>http://katenasser.com/use-these-15-not-so-obvious-people-skills/feed/</wfw:commentRss>
		<slash:comments>16</slash:comments>
		</item>
		<item>
		<title>Leaders, Is Our Knowledge Too Noisy to Listen?</title>
		<link>http://katenasser.com/leaders-is-our-knowledge-too-noisy-to-listen/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/leaders-is-our-knowledge-too-noisy-to-listen/#comments</comments>
		<pubDate>Wed, 31 Aug 2011 15:00:35 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Listening Power]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[Thriving in Change]]></category>
		<category><![CDATA[amiable]]></category>
		<category><![CDATA[analytic]]></category>
		<category><![CDATA[Change]]></category>
		<category><![CDATA[creativity]]></category>
		<category><![CDATA[driver]]></category>
		<category><![CDATA[expressive]]></category>
		<category><![CDATA[Innovation]]></category>
		<category><![CDATA[Knowledge]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[listening]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[Personality Type]]></category>
		<category><![CDATA[team]]></category>
		<category><![CDATA[Team Members]]></category>
		<category><![CDATA[thriving in change]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=15913</guid>
		<description><![CDATA[Leaders and teams, knowledge can block listening to new ideas and studies show people have bias to creative ideas! 6 tips to listen better during change. Here 6 tips to quiet noisy knowledge and listen better during times of change.]]></description>
		<wfw:commentRss>http://katenasser.com/leaders-is-our-knowledge-too-noisy-to-listen/feed/</wfw:commentRss>
		<slash:comments>5</slash:comments>
		</item>
		<item>
		<title>Customer Service: Turn Startling Sudden Relationships into Bonds</title>
		<link>http://katenasser.com/customer-service-turn-startling-sudden-relationships-into-bonds/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/customer-service-turn-startling-sudden-relationships-into-bonds/#comments</comments>
		<pubDate>Wed, 24 Aug 2011 09:30:56 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[analysts]]></category>
		<category><![CDATA[best]]></category>
		<category><![CDATA[bonds]]></category>
		<category><![CDATA[CSRs]]></category>
		<category><![CDATA[Customers]]></category>
		<category><![CDATA[interpersonal skills]]></category>
		<category><![CDATA[relationships]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[sudden]]></category>
		<category><![CDATA[technical support reps.]]></category>
		<category><![CDATA[trust]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=15680</guid>
		<description><![CDATA[Customer service is a case of sudden relationship..  CSRs, agents, and tech support analysts build rapport while solving problems. The best use these 8 steps to overcome the lack of trust and understanding that longer term relationships enjoy.]]></description>
		<wfw:commentRss>http://katenasser.com/customer-service-turn-startling-sudden-relationships-into-bonds/feed/</wfw:commentRss>
		<slash:comments>5</slash:comments>
		</item>
		<item>
		<title>Beware Uncommon Views of Common Wisdom</title>
		<link>http://katenasser.com/beware-uncommon-views-of-common-wisdom/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/beware-uncommon-views-of-common-wisdom/#comments</comments>
		<pubDate>Mon, 22 Aug 2011 11:46:19 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Leadership]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[assumptions]]></category>
		<category><![CDATA[Best practice]]></category>
		<category><![CDATA[collaboration]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[corporate]]></category>
		<category><![CDATA[diversity]]></category>
		<category><![CDATA[interpersonal skills]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[meeting]]></category>
		<category><![CDATA[Teamwork]]></category>
		<category><![CDATA[wisdom]]></category>
		<category><![CDATA[workplace]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=15490</guid>
		<description><![CDATA[Questioning assumptions improves collaboration.  Yet what if beliefs are so commonly held that it blinds leaders and teams to unstated assumptions?  Here's the trap and a cure ...]]></description>
		<wfw:commentRss>http://katenasser.com/beware-uncommon-views-of-common-wisdom/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Customer Service, What You Picture, You Create</title>
		<link>http://katenasser.com/customer-service-what-you-picture-you-create/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/customer-service-what-you-picture-you-create/#comments</comments>
		<pubDate>Tue, 16 Aug 2011 07:30:10 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[inspiration]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[CSRs]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[Front Line]]></category>
		<category><![CDATA[listen]]></category>
		<category><![CDATA[listening]]></category>
		<category><![CDATA[Mindset]]></category>
		<category><![CDATA[positive]]></category>
		<category><![CDATA[Tech. Support Reps]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=14455</guid>
		<description><![CDATA[In customer service, what you picture you create.  To deliver the best customer service or technical support, use the picture this airline rep in this story created. Here's the true story and the lasting message of customer service inspiration.]]></description>
		<wfw:commentRss>http://katenasser.com/customer-service-what-you-picture-you-create/feed/</wfw:commentRss>
		<slash:comments>7</slash:comments>
		</item>
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