Empowered Not Entitled: Communicating for Success
Team members, picture yourselves as leaders or managers. Would you want to lead and manage empowered employees or entitled ones?
The responses overwhelmingly come back, empowered not entitled. Leaders and managers agree too. The question is why?
Empowered Not Entitled: When Everyone Serves, Everyone Wins!
Empowered team members engage and contribute for maximum success. They step up; they don’t sit back. They give to everyone; they don’t wait to receive. When everyone serves, everyone wins.
Communicate You Are Empowered Not Entitled
- Give more than you request.
- Correct your mistakes and help others to mend theirs.
- Offer sincere apologies when you impact others badly.
- Focus on everyone succeeding not getting what others have.
- Create your rewards by contributing your talents and effort vs. demanding rewards now.
One team member emailed his manager, “I would like to work from home three days a week. How can you make this happen for me?” The language he used communicated he felt entitled. He expected others to do for him. This attitude is a dead weight against success. It burdens and weighs down leaders, managers, and teams.
The manager explained that she wasn’t his concierge. If he wanted to explore new ideas, he should first ask if it’s possible, offer what he would do to make it happen, and outline the benefits to the organization. This is how you communicate you are empowered not entitled!
If a team were comprised of all entitled team members, what would it accomplish? Conversely empowered team members engage and contribute for all to win. Are you a welcome contributor or an annoying maverick?
From my professional experience to your success,
Kate Nasser, The People Skills Coach™
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Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.
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