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Superior Customer Service: Sorry Doesn’t Mean Guilty! #NCSW14

Superior Customer Service: Image is Balloons w/ Sorry Words Celebrating!

Superior customer service doesn’t have debates on whether to say ‘we’re sorry’ to upset customers. It has loads of care. Insights fr The People Skills Coach™.

Reduce Conflict: Do You Hear the Urgency Before the Yell? #peopleskills

Reduce Conflict: Image is a cartoon of a bee with a magnifying glass looking for the urgency.

Essential listening tips from The People Skills Coach™: 5 places to hear the urgency before the yell to reduce conflict in business.

Listening Beyond Our Boundaries | #peopleskills #leadership #custserv

Listening Beyond Our Boundaries: Image is person breaking through and emerging through a wall.

Listening beyond our boundaries creates risk free success in leadership, teamwork, and customer service. Quick start video fr The People Skills Coach™

Business People Skills: Do You See Essential Ins & Outs? #peopleskills

Business People Skills: Image is multi-color sign words are connection openness.

Do your business people skills invite people in or keep them out? Check these winning essentials from The People Skills Coach™.

Employee Engagement: 4 No-Cost Steps to Acknowledgement #peopleskills

Millennials Success: Image is Gold puzzle pieces fitting together.

Leaders, employee engagement is both essential AND easy. In this one minute video reminder, fr The People Skills Coach™, here are 4 easy no-cost steps to increase employee engagement!

Superior Customer Experience: Are You Using the Power of Empathy? #cx

Customer Service Stories: Image is letter A+

Leaders, empathy is the engine of superior customer experience! Build it into every part of your company & customers return. From The People Skills Coach™.

Leadership: 5 Essentials to Building 21st Century Teams

Team Building: Flexibility is Image of Mesh Covering That Moves

As business changes so must teamwork. Here are 5 NEW team building essentials that start w/ new definition of team. View 5 min video fr The People-Skills Coach™.

Leadership Inspiration Video: Leaders Are You a Buoy?

Leadership Inspiration Video: Buoy

Leadership inspiration video of 2.5 minutes, Kate Nasser, The People-Skills Coach™, delivers the key to leading tough times of change and doing more w/less.

Best CSR Adapts to Personality Type for A+ Customer Service

Customer service training for CSRs and tech. support should include how to spot and adapt to different personality types. From The People-Skills Coach, a fast method w/video…

Respect the Differences and Find the Fit for Team Success!

Team success in a diverse workplace requires more than a common goal. Each team member must respect the differences and find the fit! Here’s help to get you started …

Kate Nasser – GPS for Personality Types

Have you found interacting with some people to be a strain, a pain, or just a stretch for you? It could be a coworker, boss, customer, or even a spouse (ouch!) Most likely personality type differences have reared their ugly head. Don’t panic, easy to use techniques …

Kate Nasser Keynote Footage: Passion for Customer Service

View this keynote footage of Kate Nasser, The People-Skills Coach, on The Geography of Customer Service and Sales in America. Do your teams have the passion for serving customers?