<?xml version="1.0" encoding="UTF-8"?><rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
		>
<channel>
	<title>Comments for KateNasser.com</title>
	<atom:link href="http://katenasser.com/comments/feed/" rel="self" type="application/rss+xml" />
	<link>http://katenasser.com</link>
	<description>The People-Skills Coach&#8482;</description>
	<lastBuildDate>Thu, 17 May 2012 18:39:39 +0000</lastBuildDate>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
	<generator>http://wordpress.org/?v=3.3.1</generator>
	<item>
		<title>Comment on Leaders: Do You Treat Your Customer Service Reps Like Adults? by Kate Nasser</title>
		<link>http://katenasser.com/leaders-do-you-treat-your-customer-service-reps-like-adults/comment-page-1/#comment-15388</link>
		<dc:creator>Kate Nasser</dc:creator>
		<pubDate>Thu, 17 May 2012 18:39:39 +0000</pubDate>
		<guid isPermaLink="false">http://katenasser.com/?p=22406#comment-15388</guid>
		<description>Stacey,
So grateful for your visit and comment.  Love your perspective about being able to give feedback and share scenarios ... e.g. art critique.  Interesting image .. no pun intended :)

Hope you will visit often and offer your view on any topic of interest here at Smart SenseAbilities(tm).

Kate</description>
		<content:encoded><![CDATA[<p>Stacey,<br />
So grateful for your visit and comment.  Love your perspective about being able to give feedback and share scenarios &#8230; e.g. art critique.  Interesting image .. no pun intended <img src='http://katenasser.com/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
<p>Hope you will visit often and offer your view on any topic of interest here at Smart SenseAbilities(tm).</p>
<p>Kate</p>
]]></content:encoded>
	</item>
	<item>
		<title>Comment on Leaders: Do You Treat Your Customer Service Reps Like Adults? by Stacey @Co_Lead</title>
		<link>http://katenasser.com/leaders-do-you-treat-your-customer-service-reps-like-adults/comment-page-1/#comment-15386</link>
		<dc:creator>Stacey @Co_Lead</dc:creator>
		<pubDate>Thu, 17 May 2012 08:17:12 +0000</pubDate>
		<guid isPermaLink="false">http://katenasser.com/?p=22406#comment-15386</guid>
		<description>I love this: &quot;Employee engagement in customer service is overdue yet never too late.&quot; I think every job can be engaging and empowering. Ever watch Undercover Boss? :-)
When I did customer service back in 2001-4 at a Web Dept., I was the only one! I would have loved to be able to share scenarios and responses to hone my craft and skills with my coworkers in a formal group (think, art critique.) 
But I agree, the very best way to engage customer service employees is to ask them what improvements should be made. They hear first hand the feedback and frustrations customers have. Talk about an untapped resource right down the hall!</description>
		<content:encoded><![CDATA[<p>I love this: &#8220;Employee engagement in customer service is overdue yet never too late.&#8221; I think every job can be engaging and empowering. Ever watch Undercover Boss? <img src='http://katenasser.com/wp-includes/images/smilies/icon_smile.gif' alt=':-)' class='wp-smiley' /><br />
When I did customer service back in 2001-4 at a Web Dept., I was the only one! I would have loved to be able to share scenarios and responses to hone my craft and skills with my coworkers in a formal group (think, art critique.)<br />
But I agree, the very best way to engage customer service employees is to ask them what improvements should be made. They hear first hand the feedback and frustrations customers have. Talk about an untapped resource right down the hall!</p>
]]></content:encoded>
	</item>
	<item>
		<title>Comment on Are You Too Nice to Lead? by Are You Too Nice to Lead? &#124; Serving and Leadership &#124; Scoop.it</title>
		<link>http://katenasser.com/are-you-too-nice-to-lead/comment-page-1/#comment-15378</link>
		<dc:creator>Are You Too Nice to Lead? &#124; Serving and Leadership &#124; Scoop.it</dc:creator>
		<pubDate>Wed, 16 May 2012 11:26:41 +0000</pubDate>
		<guid isPermaLink="false">http://katenasser.com/?p=16894#comment-15378</guid>
		<description>[...] katenasser.com  - Today, 5:26 AM [...]</description>
		<content:encoded><![CDATA[<p>[...] katenasser.com  &#8211; Today, 5:26 AM [...]</p>
]]></content:encoded>
	</item>
	<item>
		<title>Comment on Leaders: Do You Treat Your Customer Service Reps Like Adults? by Khalid</title>
		<link>http://katenasser.com/leaders-do-you-treat-your-customer-service-reps-like-adults/comment-page-1/#comment-15376</link>
		<dc:creator>Khalid</dc:creator>
		<pubDate>Wed, 16 May 2012 04:58:47 +0000</pubDate>
		<guid isPermaLink="false">http://katenasser.com/?p=22406#comment-15376</guid>
		<description>Hi Kate,

That&#039;s exactly what I was insisting yesterday with a project leader! He was suggesting to push training IT people after doing the project so it doesn&#039;t get delayed but I stopped the project and I fought for having training at the beginning of the project! I hope I was treating my IT support as adults :)

Regards,
Khalid</description>
		<content:encoded><![CDATA[<p>Hi Kate,</p>
<p>That&#8217;s exactly what I was insisting yesterday with a project leader! He was suggesting to push training IT people after doing the project so it doesn&#8217;t get delayed but I stopped the project and I fought for having training at the beginning of the project! I hope I was treating my IT support as adults <img src='http://katenasser.com/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
<p>Regards,<br />
Khalid</p>
]]></content:encoded>
	</item>
	<item>
		<title>Comment on Leaders, 6 Positive Replies to Transform Complaints into Action by Barbara Rawlinson</title>
		<link>http://katenasser.com/leaders-6-positive-replies-to-transform-complaints-into-action/comment-page-1/#comment-15373</link>
		<dc:creator>Barbara Rawlinson</dc:creator>
		<pubDate>Wed, 16 May 2012 00:50:00 +0000</pubDate>
		<guid isPermaLink="false">http://katenasser.com/?p=20591#comment-15373</guid>
		<description>I agree with what you are saying Kate. Some years ago, I worked with a chronic complainer, who always came up with reasons why any plan or suggestion wouldn’t work for our team.  Our manager ignored him but I gradually  realised that he was an excellent ‘devil’s advocate’. His negative approach allowed him to spot potentially serious problems that the rest of us missed, due to our enthusiasm and rush to get going.  I suspect that if he had been given a chance, his natural creativity would have also been valuable in providing some solutions.</description>
		<content:encoded><![CDATA[<p>I agree with what you are saying Kate. Some years ago, I worked with a chronic complainer, who always came up with reasons why any plan or suggestion wouldn’t work for our team.  Our manager ignored him but I gradually  realised that he was an excellent ‘devil’s advocate’. His negative approach allowed him to spot potentially serious problems that the rest of us missed, due to our enthusiasm and rush to get going.  I suspect that if he had been given a chance, his natural creativity would have also been valuable in providing some solutions.</p>
]]></content:encoded>
	</item>
	<item>
		<title>Comment on Leaders, See &amp; Communicate Clearly on Confidence by Kate Nasser</title>
		<link>http://katenasser.com/leaders-see-communicate-clearly-on-confidence-employee-engagement/comment-page-1/#comment-15369</link>
		<dc:creator>Kate Nasser</dc:creator>
		<pubDate>Tue, 15 May 2012 12:58:22 +0000</pubDate>
		<guid isPermaLink="false">http://katenasser.com/?p=22632#comment-15369</guid>
		<description>Hi Ellen,
I was hoping you would add your thoughts to this post.  Such a singular moment for the student and professor and the professor crushed instead of welcomed!

Many thanks for your contribution here.
Warmest regards,
Kate</description>
		<content:encoded><![CDATA[<p>Hi Ellen,<br />
I was hoping you would add your thoughts to this post.  Such a singular moment for the student and professor and the professor crushed instead of welcomed!</p>
<p>Many thanks for your contribution here.<br />
Warmest regards,<br />
Kate</p>
]]></content:encoded>
	</item>
	<item>
		<title>Comment on Leaders, See &amp; Communicate Clearly on Confidence by Ellen Bremen</title>
		<link>http://katenasser.com/leaders-see-communicate-clearly-on-confidence-employee-engagement/comment-page-1/#comment-15368</link>
		<dc:creator>Ellen Bremen</dc:creator>
		<pubDate>Tue, 15 May 2012 12:38:04 +0000</pubDate>
		<guid isPermaLink="false">http://katenasser.com/?p=22632#comment-15368</guid>
		<description>Of course, I loved this example with the student and professor. A professor of mine once said that when professors try to put students &quot;on the same level&quot; as professors (and he meant as friends), a professor gains a friend and a student loses a mentor. 

Students (and employees!) need leadership and it actually takes a great deal of strength, courage, and confidence to say, &quot;I want to learn from you. I want to become stronger, more knowledgeable, and more mighty in what I do because of your teachings.&quot; 

Leaders and professors need to recognize the gifts that they have to offer and find the confidence in ourselves to offer it! Ellen Bremen @chattyprof</description>
		<content:encoded><![CDATA[<p>Of course, I loved this example with the student and professor. A professor of mine once said that when professors try to put students &#8220;on the same level&#8221; as professors (and he meant as friends), a professor gains a friend and a student loses a mentor. </p>
<p>Students (and employees!) need leadership and it actually takes a great deal of strength, courage, and confidence to say, &#8220;I want to learn from you. I want to become stronger, more knowledgeable, and more mighty in what I do because of your teachings.&#8221; </p>
<p>Leaders and professors need to recognize the gifts that they have to offer and find the confidence in ourselves to offer it! Ellen Bremen @chattyprof</p>
]]></content:encoded>
	</item>
	<item>
		<title>Comment on Leaders: Do You Treat Your Customer Service Reps Like Adults? by Shep Hyken</title>
		<link>http://katenasser.com/leaders-do-you-treat-your-customer-service-reps-like-adults/comment-page-1/#comment-15367</link>
		<dc:creator>Shep Hyken</dc:creator>
		<pubDate>Tue, 15 May 2012 12:01:35 +0000</pubDate>
		<guid isPermaLink="false">http://katenasser.com/?p=22406#comment-15367</guid>
		<description>Treat them the way you want the customer treated.  Model the behavior.</description>
		<content:encoded><![CDATA[<p>Treat them the way you want the customer treated.  Model the behavior.</p>
]]></content:encoded>
	</item>
	<item>
		<title>Comment on Leaders, See &amp; Communicate Clearly on Confidence by Dan Oestreich</title>
		<link>http://katenasser.com/leaders-see-communicate-clearly-on-confidence-employee-engagement/comment-page-1/#comment-15365</link>
		<dc:creator>Dan Oestreich</dc:creator>
		<pubDate>Mon, 14 May 2012 17:29:49 +0000</pubDate>
		<guid isPermaLink="false">http://katenasser.com/?p=22632#comment-15365</guid>
		<description>Hi Kate

I love this article.  Judgments of another person&#039;s confidence level all too easily can represent a form of escape for the judger -- a judgment that quickly shuts down the person judged and slams the door on the conversation.  Perhaps underneath there is a subtle threat for the judger -- one that he/she might find by opening up the conversation. Perhaps, for example, had &quot;Dr. Thick&quot; stayed with the conversation, he would have felt uncomfortable about how he chose to handle the class.  Perhaps it would have affected his confidence in his own decision.  There&#039;s every possibility the accusation, &quot;you must not be very confident,&quot; is really a projection.

In other cases, perhaps we&#039;d have to acknowledge the other person&#039;s temperament or style or conditioning for what it is, instead of reducing people to a simplistic conclusion of strong or weak. We&#039;d have to accept complexity, and work with it.

Your advice, as always, is so appropriate -- Go the other way!  Open it up!  Learn about the other &lt;em&gt;person.&lt;/em&gt; 

It&#039;s interesting, isn&#039;t it, that confidence can be such a sensitive topic; how judgments about it can lead to recognition and support or be used as a self-protective weapon. There is a lot of opportunity and tragedy in this. It&#039;s a powerful leverage point.  How much better we&#039;d be in our leadership if we&#039;d listen for that inner &quot;performance goal&quot; of the other person and help that individual meet it or revise it realistically.  Such a &quot;service&quot; can benefit the parties enormously in trust, mutual problem-solving, and the development of collaborative solutions -- instead of trying to escape from them.</description>
		<content:encoded><![CDATA[<p>Hi Kate</p>
<p>I love this article.  Judgments of another person&#8217;s confidence level all too easily can represent a form of escape for the judger &#8212; a judgment that quickly shuts down the person judged and slams the door on the conversation.  Perhaps underneath there is a subtle threat for the judger &#8212; one that he/she might find by opening up the conversation. Perhaps, for example, had &#8220;Dr. Thick&#8221; stayed with the conversation, he would have felt uncomfortable about how he chose to handle the class.  Perhaps it would have affected his confidence in his own decision.  There&#8217;s every possibility the accusation, &#8220;you must not be very confident,&#8221; is really a projection.</p>
<p>In other cases, perhaps we&#8217;d have to acknowledge the other person&#8217;s temperament or style or conditioning for what it is, instead of reducing people to a simplistic conclusion of strong or weak. We&#8217;d have to accept complexity, and work with it.</p>
<p>Your advice, as always, is so appropriate &#8212; Go the other way!  Open it up!  Learn about the other <em>person.</em> </p>
<p>It&#8217;s interesting, isn&#8217;t it, that confidence can be such a sensitive topic; how judgments about it can lead to recognition and support or be used as a self-protective weapon. There is a lot of opportunity and tragedy in this. It&#8217;s a powerful leverage point.  How much better we&#8217;d be in our leadership if we&#8217;d listen for that inner &#8220;performance goal&#8221; of the other person and help that individual meet it or revise it realistically.  Such a &#8220;service&#8221; can benefit the parties enormously in trust, mutual problem-solving, and the development of collaborative solutions &#8212; instead of trying to escape from them.</p>
]]></content:encoded>
	</item>
	<item>
		<title>Comment on Leaders, See &amp; Communicate Clearly on Confidence by Khalid</title>
		<link>http://katenasser.com/leaders-see-communicate-clearly-on-confidence-employee-engagement/comment-page-1/#comment-15361</link>
		<dc:creator>Khalid</dc:creator>
		<pubDate>Mon, 14 May 2012 03:29:47 +0000</pubDate>
		<guid isPermaLink="false">http://katenasser.com/?p=22632#comment-15361</guid>
		<description>Hi Kate,

Nice article.

I will pick up from Mary&#039;s comment above, I&#039;m an introvert and my boss was worried to make me take his position in future but I proved him wrong when I did!

Regards,
Khalid</description>
		<content:encoded><![CDATA[<p>Hi Kate,</p>
<p>Nice article.</p>
<p>I will pick up from Mary&#8217;s comment above, I&#8217;m an introvert and my boss was worried to make me take his position in future but I proved him wrong when I did!</p>
<p>Regards,<br />
Khalid</p>
]]></content:encoded>
	</item>
	<item>
		<title>Comment on Leaders, See &amp; Communicate Clearly on Confidence by Mary Jo Asmus</title>
		<link>http://katenasser.com/leaders-see-communicate-clearly-on-confidence-employee-engagement/comment-page-1/#comment-15358</link>
		<dc:creator>Mary Jo Asmus</dc:creator>
		<pubDate>Sun, 13 May 2012 20:26:13 +0000</pubDate>
		<guid isPermaLink="false">http://katenasser.com/?p=22632#comment-15358</guid>
		<description>Hi Kate,

I once had a young client who was an introvert assume that he couldn&#039;t become a leader in a large organization. Of course he could (and I&#039;m hoping he did)! I&#039;m so glad that leaders are beginning to understand that personalities that don&#039;t fit a stereotype can be very effective leaders; we&#039;re all better for such diversity! Thanks for the mention and link to my article. Have a great week.</description>
		<content:encoded><![CDATA[<p>Hi Kate,</p>
<p>I once had a young client who was an introvert assume that he couldn&#8217;t become a leader in a large organization. Of course he could (and I&#8217;m hoping he did)! I&#8217;m so glad that leaders are beginning to understand that personalities that don&#8217;t fit a stereotype can be very effective leaders; we&#8217;re all better for such diversity! Thanks for the mention and link to my article. Have a great week.</p>
]]></content:encoded>
	</item>
	<item>
		<title>Comment on 5 Keys to Succeeding With Leaders Who Crave Change by Stephan De Villiers</title>
		<link>http://katenasser.com/5-keys-to-succeeding-with-leaders-who-crave-change/comment-page-1/#comment-15357</link>
		<dc:creator>Stephan De Villiers</dc:creator>
		<pubDate>Sun, 13 May 2012 17:57:41 +0000</pubDate>
		<guid isPermaLink="false">http://katenasser.com/?p=22414#comment-15357</guid>
		<description>Change is the beginning of the end...
of the boring rut we often find ourselves in.  Facing the end of what you are use to takes courage, therefore change is only for the courageous.</description>
		<content:encoded><![CDATA[<p>Change is the beginning of the end&#8230;<br />
of the boring rut we often find ourselves in.  Facing the end of what you are use to takes courage, therefore change is only for the courageous.</p>
]]></content:encoded>
	</item>
	<item>
		<title>Comment on Leaders: Replace These 5 Behaviors to Attract Top Talent by Leaders, See &#38; Communicate Clearly on Confidence &#124; Kate Nasser</title>
		<link>http://katenasser.com/leaders-replace-these-5-behaviors-to-attract-top-talent/comment-page-1/#comment-15356</link>
		<dc:creator>Leaders, See &#38; Communicate Clearly on Confidence &#124; Kate Nasser</dc:creator>
		<pubDate>Sun, 13 May 2012 16:05:53 +0000</pubDate>
		<guid isPermaLink="false">http://katenasser.com/?p=18899#comment-15356</guid>
		<description>[...] Related Posts: Leaders, Replace These 5 Behaviors to Attract and Keep Top Talent [...]</description>
		<content:encoded><![CDATA[<p>[...] Related Posts: Leaders, Replace These 5 Behaviors to Attract and Keep Top Talent [...]</p>
]]></content:encoded>
	</item>
	<item>
		<title>Comment on 5 Keys to Succeeding With Leaders Who Crave Change by 5 Keys to Succeeding With Leaders Who Crave Change &#124; Kate Nasser &#124; The Way We Lead &#124; Scoop.it</title>
		<link>http://katenasser.com/5-keys-to-succeeding-with-leaders-who-crave-change/comment-page-1/#comment-15333</link>
		<dc:creator>5 Keys to Succeeding With Leaders Who Crave Change &#124; Kate Nasser &#124; The Way We Lead &#124; Scoop.it</dc:creator>
		<pubDate>Thu, 10 May 2012 15:31:01 +0000</pubDate>
		<guid isPermaLink="false">http://katenasser.com/?p=22414#comment-15333</guid>
		<description>[...] katenasser.com  - Today, 9:30 AM [...]</description>
		<content:encoded><![CDATA[<p>[...] katenasser.com  &#8211; Today, 9:30 AM [...]</p>
]]></content:encoded>
	</item>
	<item>
		<title>Comment on Leaders, Are You Confusing Change Fatigue &amp; Change Resistance? by Kate Nasser</title>
		<link>http://katenasser.com/leaders-are-you-confusing-change-fatigue-change-resistance/comment-page-1/#comment-15332</link>
		<dc:creator>Kate Nasser</dc:creator>
		<pubDate>Thu, 10 May 2012 14:38:59 +0000</pubDate>
		<guid isPermaLink="false">http://katenasser.com/?p=21952#comment-15332</guid>
		<description>THANKS Dana. It&#039;s a subject of great interest to me -- as you can well see.  Please let me know of your next post on change.  So much to learn!
Kate</description>
		<content:encoded><![CDATA[<p>THANKS Dana. It&#8217;s a subject of great interest to me &#8212; as you can well see.  Please let me know of your next post on change.  So much to learn!<br />
Kate</p>
]]></content:encoded>
	</item>
</channel>
</rss>

