Comments on: Customer Service Loyalty – The Connection! http://katenasser.com/customer-service-loyalty-the-connection/#utm_source=feed&utm_medium=feed&utm_campaign=feed The People-Skills Coach™ Fri, 10 Feb 2012 14:07:58 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: QUALITY CHECK: from Tall Tales Books « The Upsell http://katenasser.com/customer-service-loyalty-the-connection/comment-page-1/#comment-1182 QUALITY CHECK: from Tall Tales Books « The Upsell Wed, 07 Jul 2010 22:55:04 +0000 http://katenasser.com/?p=1365#comment-1182 [...] Here’s a blog link she recently provided me in my comments section: Customer Service Loyalty – The Connection! [...] [...] Here’s a blog link she recently provided me in my comments section: Customer Service Loyalty – The Connection! [...]

]]> By: Kate Nasser http://katenasser.com/customer-service-loyalty-the-connection/comment-page-1/#comment-1042 Kate Nasser Wed, 02 Jun 2010 02:20:04 +0000 http://katenasser.com/?p=1365#comment-1042 Exactly Tessa. And she smiled a lot while she was speaking with me one on one. Then her attitude changed as soon as she stood up. Quite a study in customer service attitudes for me. Many thanks for your contribution to this discussion. I welcome your insights on the recent posts on staying objective with a rude (thorny) customer -- <strong><a href="http://katenasser.com/5-things-think-with-rude-customers-best-results/" rel="nofollow">Best Mindset to Have with Rude Customers</a></strong> Best wishes, Kate Exactly Tessa. And she smiled a lot while she was speaking with me one on one. Then her attitude changed as soon as she stood up. Quite a study in customer service attitudes for me. Many thanks for your contribution to this discussion. I welcome your insights on the recent posts on staying objective with a rude (thorny) customer — Best Mindset to Have with Rude Customers

Best wishes,
Kate

]]> By: Tessa http://katenasser.com/customer-service-loyalty-the-connection/comment-page-1/#comment-1041 Tessa Tue, 01 Jun 2010 23:40:06 +0000 http://katenasser.com/?p=1365#comment-1041 Hi Kate What is interesting is that it would have taken the same amount of effort to smile and be pleasant and she would have felt better too. Tessa Hi Kate

What is interesting is that it would have taken the same amount of effort to smile and be pleasant and she would have felt better too.

Tessa

]]> By: QUALITY CHECK: Guest Blog from Tall Tales Books « The Upsell http://katenasser.com/customer-service-loyalty-the-connection/comment-page-1/#comment-1003 QUALITY CHECK: Guest Blog from Tall Tales Books « The Upsell Thu, 27 May 2010 05:40:14 +0000 http://katenasser.com/?p=1365#comment-1003 [...] Here’s a blog link she recently provided me in my comments section: Customer Service Loyalty – The Connection! [...] [...] Here’s a blog link she recently provided me in my comments section: Customer Service Loyalty – The Connection! [...]

]]> By: Russel Lolacher http://katenasser.com/customer-service-loyalty-the-connection/comment-page-1/#comment-995 Russel Lolacher Wed, 26 May 2010 19:21:35 +0000 http://katenasser.com/?p=1365#comment-995 As someone who as been on both sides of the equation, I can sympathize with the stewardess. She's doing the same job, with little variety, over and over. I can understand how the smile can disappear with time. She's obviously seeing this as a chore, not a job or career. I may sympathize with it, but I don't condone it. Smiles, even if not felt internally, can be painted on. You are the face of the company and that face doesn't want to connect with me = I'm going to your competitor. If you don't like your job, get a new one. If you can't get a new one, make the one you have count. Kate, thanks for directing me to your blog. I've posted a link on my new blog going up later today. Until them, here's my guest blog on air service: http://theupsell.wordpress.com/2010/05/19/westjet-guest-blog-from-shaezg/ As someone who as been on both sides of the equation, I can sympathize with the stewardess. She’s doing the same job, with little variety, over and over. I can understand how the smile can disappear with time. She’s obviously seeing this as a chore, not a job or career.
I may sympathize with it, but I don’t condone it. Smiles, even if not felt internally, can be painted on. You are the face of the company and that face doesn’t want to connect with me = I’m going to your competitor.
If you don’t like your job, get a new one. If you can’t get a new one, make the one you have count.
Kate, thanks for directing me to your blog. I’ve posted a link on my new blog going up later today. Until them, here’s my guest blog on air service:
http://theupsell.wordpress.com/2010/05/19/westjet-guest-blog-from-shaezg/

]]> By: Janice Rivard http://katenasser.com/customer-service-loyalty-the-connection/comment-page-1/#comment-743 Janice Rivard Sun, 06 Dec 2009 23:07:08 +0000 http://katenasser.com/?p=1365#comment-743 Hi Kate, I agree. I tell others to change your approach do something different. Customers don't expect this style but welcome it. Customer's have the right to quality service. Plus, the unexpected higher level of service will increase customer relationships and company's ROI. That's a good thing!! Janice Hi Kate, I agree. I tell others to change your approach do something different. Customers don’t expect this style but welcome it. Customer’s have the right to quality service. Plus, the unexpected higher level of service will increase customer relationships and company’s ROI. That’s a good thing!!
Janice

]]> By: Yun-Mei Lin http://katenasser.com/customer-service-loyalty-the-connection/comment-page-1/#comment-726 Yun-Mei Lin Thu, 12 Nov 2009 17:23:18 +0000 http://katenasser.com/?p=1365#comment-726 Hello, Kate - discovered your website recently. This post reminds me of the time where I, as a seasoned waitress of over 12 years, advised my younger sister, who was waitressing only until her dancing career took off, that she might do better to smile at her customers now and again. Two weeks later, I received a phone call from her, where she told me how she couldn't believe how much her tips had increased - more than doubled. Hello, Kate – discovered your website recently. This post reminds me of the time where I, as a seasoned waitress of over 12 years, advised my younger sister, who was waitressing only until her dancing career took off, that she might do better to smile at her customers now and again. Two weeks later, I received a phone call from her, where she told me how she couldn’t believe how much her tips had increased – more than doubled.

]]> By: Cindy King http://katenasser.com/customer-service-loyalty-the-connection/comment-page-1/#comment-720 Cindy King Wed, 04 Nov 2009 13:34:43 +0000 http://katenasser.com/?p=1365#comment-720 Hi Kate, This is interesting. I suspect this might come from training, but I'm do not know from sure. I know that I do something when dealing with international clients. To me it's as if I do not show the "real me", instead, mentally I turn myself 45° and show the professional me which is directly in front of my international clients. (The "real me" is not gone completely, it's only at a 45° angle looking off to the side) This helps me to stop (over-)reacting to cultural differences, with my own cultural (and personal) baggage and to remain in a professional setting. It also helps me to stay 100% business focused, for example when some cultures like to get much more "personal" than I'm comfortable with this helps me to keep my barriers very clear. Hi Kate,

This is interesting. I suspect this might come from training, but I’m do not know from sure.

I know that I do something when dealing with international clients. To me it’s as if I do not show the “real me”, instead, mentally I turn myself 45° and show the professional me which is directly in front of my international clients. (The “real me” is not gone completely, it’s only at a 45° angle looking off to the side) This helps me to stop (over-)reacting to cultural differences, with my own cultural (and personal) baggage and to remain in a professional setting. It also helps me to stay 100% business focused, for example when some cultures like to get much more “personal” than I’m comfortable with this helps me to keep my barriers very clear.

]]> By: Pattie Roberts http://katenasser.com/customer-service-loyalty-the-connection/comment-page-1/#comment-717 Pattie Roberts Fri, 30 Oct 2009 14:51:18 +0000 http://katenasser.com/?p=1365#comment-717 Wow, Kate, what an observation! Great story and great lesson to learn. Who doesn't want to be on the receiving end of a genuine smile? Or a bit of warm personal attention? Life can be tough, and even a moment of respite from the slings and arrows, provided by a service professional's commitment to connect, can be a big factor in choosing one service over another. All things being equal, I'm going to want to be around the company whose people are nice to be around. Tip of the hat to ExpressJet! Cheers, Pattie Wow, Kate, what an observation! Great story and great lesson to learn. Who doesn’t want to be on the receiving end of a genuine smile? Or a bit of warm personal attention? Life can be tough, and even a moment of respite from the slings and arrows, provided by a service professional’s commitment to connect, can be a big factor in choosing one service over another. All things being equal, I’m going to want to be around the company whose people are nice to be around. Tip of the hat to ExpressJet!

Cheers,

Pattie

]]> By: uberVU - social comments http://katenasser.com/customer-service-loyalty-the-connection/comment-page-1/#comment-715 uberVU - social comments Thu, 29 Oct 2009 23:13:37 +0000 http://katenasser.com/?p=1365#comment-715 <strong>Social comments and analytics for this post...</strong> This post was mentioned on Twitter by Julie Harley: RT @KateNasser The Subtle Secret to making customers more #loyal to your brand: http://tinyurl.com/yk99gol... Social comments and analytics for this post…

This post was mentioned on Twitter by Julie Harley: RT @KateNasser The Subtle Secret to making customers more #loyal to your brand: http://tinyurl.com/yk99gol...

]]> By: Debby Beachy http://katenasser.com/customer-service-loyalty-the-connection/comment-page-1/#comment-714 Debby Beachy Thu, 29 Oct 2009 00:16:45 +0000 http://katenasser.com/?p=1365#comment-714 Great advice, a warm smile and happy personality that says "I'm happy to be here" a customer will always come back". Great advice, a warm smile and happy personality that says “I’m happy to be here” a customer will always come back”.

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