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	<description>The People-Skills Coach&#8482;</description>
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		<title>Leaders: Do You Treat Your Customer Service Reps Like Adults?</title>
		<link>http://katenasser.com/leaders-do-you-treat-your-customer-service-reps-like-adults/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/leaders-do-you-treat-your-customer-service-reps-like-adults/#comments</comments>
		<pubDate>Tue, 15 May 2012 10:10:48 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[IT]]></category>
		<category><![CDATA[agents]]></category>
		<category><![CDATA[CSRs]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[Customer Care]]></category>
		<category><![CDATA[employee engagement]]></category>
		<category><![CDATA[Front Line]]></category>
		<category><![CDATA[High Performing]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[supervisors]]></category>
		<category><![CDATA[technical support reps.]]></category>

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		<description><![CDATA[Whether you are leading an IT Global Service Desk, a BPO contact center, or a non-technical customer service team, to deliver great customer experience, treat reps like adults not children.  Start with engaging them in self-assessment and see the ownership and performance soar!]]></description>
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		<slash:comments>2</slash:comments>
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		<title>Leaders, See &amp; Communicate Clearly on Confidence</title>
		<link>http://katenasser.com/leaders-see-communicate-clearly-on-confidence-employee-engagement/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/leaders-see-communicate-clearly-on-confidence-employee-engagement/#comments</comments>
		<pubDate>Sun, 13 May 2012 15:45:58 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Employee Engagement]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[clarity]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[confidence]]></category>
		<category><![CDATA[diversity]]></category>
		<category><![CDATA[employee engagement]]></category>
		<category><![CDATA[intercultural]]></category>
		<category><![CDATA[interpersonal skills]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[Mindset]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Personality Type]]></category>
		<category><![CDATA[self-confidence]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[truth]]></category>
		<category><![CDATA[vision]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=22632</guid>
		<description><![CDATA[Many leaders realize confidence looks different between genders and cultures. Yet leaders still miss 1 key determinant of confidence - performance expectations.  5 questions to see and communicate more clearly on confidence and engage employees' talent!]]></description>
		<wfw:commentRss>http://katenasser.com/leaders-see-communicate-clearly-on-confidence-employee-engagement/feed/</wfw:commentRss>
		<slash:comments>5</slash:comments>
		</item>
		<item>
		<title>Leaders, Are You Confusing Change Fatigue &amp; Change Resistance?</title>
		<link>http://katenasser.com/leaders-are-you-confusing-change-fatigue-change-resistance/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/leaders-are-you-confusing-change-fatigue-change-resistance/#comments</comments>
		<pubDate>Tue, 08 May 2012 10:30:31 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Thriving in Change]]></category>
		<category><![CDATA[Agile Teams]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[corporate]]></category>
		<category><![CDATA[empowerment]]></category>
		<category><![CDATA[fear of change]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[Leading change]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[morale]]></category>
		<category><![CDATA[organization]]></category>
		<category><![CDATA[Resistance to Change]]></category>
		<category><![CDATA[success]]></category>
		<category><![CDATA[teams]]></category>
		<category><![CDATA[thrive in change]]></category>
		<category><![CDATA[workplace]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=21952</guid>
		<description><![CDATA[Leaders who crave change are often blind to the change fatigue they create. They assume it is the typical change resistance and continue with frequent changes. This is a pricey misstep.  If you are a high change leader, prevent change fatigue with these 4 steps.]]></description>
		<wfw:commentRss>http://katenasser.com/leaders-are-you-confusing-change-fatigue-change-resistance/feed/</wfw:commentRss>
		<slash:comments>14</slash:comments>
		</item>
		<item>
		<title>5 Keys to Succeeding With Leaders Who Crave Change</title>
		<link>http://katenasser.com/5-keys-to-succeeding-with-leaders-who-crave-change/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/5-keys-to-succeeding-with-leaders-who-crave-change/#comments</comments>
		<pubDate>Sun, 06 May 2012 12:45:11 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Thriving in Change]]></category>
		<category><![CDATA[Agile Teams]]></category>
		<category><![CDATA[careers]]></category>
		<category><![CDATA[Change]]></category>
		<category><![CDATA[Comfort with change]]></category>
		<category><![CDATA[corporate]]></category>
		<category><![CDATA[development]]></category>
		<category><![CDATA[emotion]]></category>
		<category><![CDATA[fear of change]]></category>
		<category><![CDATA[Growth]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Leading change]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[organization]]></category>
		<category><![CDATA[stress]]></category>
		<category><![CDATA[success]]></category>
		<category><![CDATA[supervisors]]></category>
		<category><![CDATA[thriving in change]]></category>
		<category><![CDATA[workplace]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=22414</guid>
		<description><![CDATA[Have you ever worked for someone who loves change so much they crave it?  If yes, you probably know how it makes you feel but do you know what feelings drive them? Consider these 5 keys to succeeding with them.]]></description>
		<wfw:commentRss>http://katenasser.com/5-keys-to-succeeding-with-leaders-who-crave-change/feed/</wfw:commentRss>
		<slash:comments>11</slash:comments>
		</item>
		<item>
		<title>Super Customer Experience: Leaders, Are You Attitude Ready?</title>
		<link>http://katenasser.com/super-customer-service-experience-leaders-are-you-attitude-ready/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/super-customer-service-experience-leaders-are-you-attitude-ready/#comments</comments>
		<pubDate>Tue, 01 May 2012 17:40:47 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[agents]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[consistency]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[Customer Care]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[excellence]]></category>
		<category><![CDATA[experience]]></category>
		<category><![CDATA[Front Line]]></category>
		<category><![CDATA[interpersonal skills]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[Mindset]]></category>
		<category><![CDATA[morale]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[rapport]]></category>
		<category><![CDATA[reps]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[super]]></category>
		<category><![CDATA[supervisors]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=22318</guid>
		<description><![CDATA[Leaders, do customers experience superior customer service you promise? To say yes, you must be sure that every team member is attitude ready! Here's a checklist.]]></description>
		<wfw:commentRss>http://katenasser.com/super-customer-service-experience-leaders-are-you-attitude-ready/feed/</wfw:commentRss>
		<slash:comments>7</slash:comments>
		</item>
		<item>
		<title>Leaders, Are We Learning or Proving?</title>
		<link>http://katenasser.com/leaders-are-we-learning-or-proving-for-employee-engagement/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/leaders-are-we-learning-or-proving-for-employee-engagement/#comments</comments>
		<pubDate>Mon, 30 Apr 2012 15:30:53 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Employee Engagement]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Boss]]></category>
		<category><![CDATA[corporate]]></category>
		<category><![CDATA[employee]]></category>
		<category><![CDATA[employee engagement]]></category>
		<category><![CDATA[engagement]]></category>
		<category><![CDATA[Innovation]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[Learning]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[results]]></category>
		<category><![CDATA[success]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=22273</guid>
		<description><![CDATA[Innovation and employee engagement thrive in learning yet it seems risky.  As leaders, are we too focused on proof for risk reduction &#038; thus risking the future?]]></description>
		<wfw:commentRss>http://katenasser.com/leaders-are-we-learning-or-proving-for-employee-engagement/feed/</wfw:commentRss>
		<slash:comments>6</slash:comments>
		</item>
		<item>
		<title>Super Customer Experience: Rapport is the Artery to the Heart</title>
		<link>http://katenasser.com/super-customer-experience-rapport-is-the-artery-to-the-heart-of-trust/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/super-customer-experience-rapport-is-the-artery-to-the-heart-of-trust/#comments</comments>
		<pubDate>Thu, 26 Apr 2012 02:30:54 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[agents]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[crm]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer friendly]]></category>
		<category><![CDATA[experience]]></category>
		<category><![CDATA[interpersonal skills]]></category>
		<category><![CDATA[listening]]></category>
		<category><![CDATA[loyalty]]></category>
		<category><![CDATA[Mindset]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[rapport]]></category>
		<category><![CDATA[relationships]]></category>
		<category><![CDATA[reps]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[satisfaction]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[super]]></category>
		<category><![CDATA[trust]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=22150</guid>
		<description><![CDATA[Rapport is the artery to the heart of trust on the road to super customer experience.  6 key steps to improve rapport and a validation of what's in it for you and your brand.  Inspiration for all from leadership through the front line CSRs.]]></description>
		<wfw:commentRss>http://katenasser.com/super-customer-experience-rapport-is-the-artery-to-the-heart-of-trust/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Peaceful Ways to Work with a Noisy Boss</title>
		<link>http://katenasser.com/5-most-peaceful-ways-to-work-with-noisy-boss/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/5-most-peaceful-ways-to-work-with-noisy-boss/#comments</comments>
		<pubDate>Tue, 24 Apr 2012 10:55:44 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[adaptability]]></category>
		<category><![CDATA[adapting]]></category>
		<category><![CDATA[Boss]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[extravert]]></category>
		<category><![CDATA[interpersonal skills]]></category>
		<category><![CDATA[introvert]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[Personality Type]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[success]]></category>
		<category><![CDATA[supervisors]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=22043</guid>
		<description><![CDATA[If your noisy extroverted boss overwhelms you yet you don't want to leave your job, try these 5 ways to find peace among the noise. Whether you are an introvert or extrovert, learning to work with different types of people can take to marvelous unforeseen opportunities in your career.]]></description>
		<wfw:commentRss>http://katenasser.com/5-most-peaceful-ways-to-work-with-noisy-boss/feed/</wfw:commentRss>
		<slash:comments>5</slash:comments>
		</item>
		<item>
		<title>Beneath the Exterior, What Do Leaders See in You?</title>
		<link>http://katenasser.com/career-success-beneath-the-exterior-what-do-leaders-see-in-you/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/career-success-beneath-the-exterior-what-do-leaders-see-in-you/#comments</comments>
		<pubDate>Sun, 22 Apr 2012 10:44:10 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Careers & Jobs]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[authentic]]></category>
		<category><![CDATA[behavior change]]></category>
		<category><![CDATA[careers]]></category>
		<category><![CDATA[Change]]></category>
		<category><![CDATA[employee engagement]]></category>
		<category><![CDATA[employers]]></category>
		<category><![CDATA[job]]></category>
		<category><![CDATA[job satisfaction]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[strengths]]></category>
		<category><![CDATA[success]]></category>
		<category><![CDATA[talents]]></category>
		<category><![CDATA[thriving in change]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=21958</guid>
		<description><![CDATA[If you want career success, ask yourself what leaders and others actually see in you? Then realize that your own perspective is often very different than the outside view.  Here are 3 steps to closing that gap and finding true career happiness &#038; success.]]></description>
		<wfw:commentRss>http://katenasser.com/career-success-beneath-the-exterior-what-do-leaders-see-in-you/feed/</wfw:commentRss>
		<slash:comments>18</slash:comments>
		</item>
		<item>
		<title>Psychological Barriers to a Super Customer Experience</title>
		<link>http://katenasser.com/super-customer-experience-psychological-barriers/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/super-customer-experience-psychological-barriers/#comments</comments>
		<pubDate>Wed, 18 Apr 2012 01:55:09 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[agents]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[care]]></category>
		<category><![CDATA[crm]]></category>
		<category><![CDATA[CSRs]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[experience]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[Mindset]]></category>
		<category><![CDATA[outstanding]]></category>
		<category><![CDATA[reps]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[super]]></category>
		<category><![CDATA[technical support reps.]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=21875</guid>
		<description><![CDATA[Reps, agents, &#038; managers bad behavior choices w/ customers are often rooted in psychological issues. The damage to the customer relationship is dramatic and thus worthy of your time and attention.  Here are 4 commons ones &#038; how to overcome for super customer experience.  ]]></description>
		<wfw:commentRss>http://katenasser.com/super-customer-experience-psychological-barriers/feed/</wfw:commentRss>
		<slash:comments>21</slash:comments>
		</item>
		<item>
		<title>Leaders, Are We Accomplices to Passive Aggressive Team Members?</title>
		<link>http://katenasser.com/leaders-are-we-accomplices-to-passive-aggressive-team-members/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/leaders-are-we-accomplices-to-passive-aggressive-team-members/#comments</comments>
		<pubDate>Sun, 15 Apr 2012 18:00:45 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Employee Engagement]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[aggressive]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[corporate]]></category>
		<category><![CDATA[employee]]></category>
		<category><![CDATA[engagement]]></category>
		<category><![CDATA[interpersonal]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[meeting]]></category>
		<category><![CDATA[morale]]></category>
		<category><![CDATA[passive]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[sarcasm]]></category>
		<category><![CDATA[skills]]></category>
		<category><![CDATA[soft]]></category>
		<category><![CDATA[Team Members]]></category>
		<category><![CDATA[teams]]></category>
		<category><![CDATA[Teamwork]]></category>
		<category><![CDATA[trust]]></category>
		<category><![CDATA[workplace]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=21816</guid>
		<description><![CDATA[Leaders, passive aggressive behavior in the workplace can disengage team members &#038; lower results IF we allow it.  Here are critical insights and tips to prevent it or at least be the cure of this team toxin.]]></description>
		<wfw:commentRss>http://katenasser.com/leaders-are-we-accomplices-to-passive-aggressive-team-members/feed/</wfw:commentRss>
		<slash:comments>14</slash:comments>
		</item>
		<item>
		<title>Customer Experience: Every Move We Make, Every Vow We Break</title>
		<link>http://katenasser.com/super-customer-experience-in-every-move-you-make-and-vow-you-break/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/super-customer-experience-in-every-move-you-make-and-vow-you-break/#comments</comments>
		<pubDate>Wed, 11 Apr 2012 15:50:06 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[agents]]></category>
		<category><![CDATA[Awareness]]></category>
		<category><![CDATA[care]]></category>
		<category><![CDATA[crm]]></category>
		<category><![CDATA[CSRs]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[experience]]></category>
		<category><![CDATA[interpersonal]]></category>
		<category><![CDATA[loyalty]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[outstanding]]></category>
		<category><![CDATA[procedures]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[super]]></category>
		<category><![CDATA[technical support reps.]]></category>
		<category><![CDATA[TSRs]]></category>
		<category><![CDATA[ultimate]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=21347</guid>
		<description><![CDATA[Super customer experience comes not from procedures but from awareness of customer perspective &#038; delivery to it.  3 key insights to be in harmony with customers!]]></description>
		<wfw:commentRss>http://katenasser.com/super-customer-experience-in-every-move-you-make-and-vow-you-break/feed/</wfw:commentRss>
		<slash:comments>9</slash:comments>
		</item>
		<item>
		<title>Leaders: Leading Change Requires Networking Our Inspiration</title>
		<link>http://katenasser.com/leaders-leading-change-requires-networking-our-inspiration/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/leaders-leading-change-requires-networking-our-inspiration/#comments</comments>
		<pubDate>Mon, 09 Apr 2012 04:01:59 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[inspiration]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Thriving in Change]]></category>
		<category><![CDATA[Change]]></category>
		<category><![CDATA[Change-able]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[corporate]]></category>
		<category><![CDATA[employee]]></category>
		<category><![CDATA[engagement]]></category>
		<category><![CDATA[Intuition]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[networking]]></category>
		<category><![CDATA[organization]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[teams]]></category>
		<category><![CDATA[thriving in change]]></category>
		<category><![CDATA[workforce]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=21584</guid>
		<description><![CDATA[Among the many recommended steps for leading change, one blatant truth emerges.  As leaders, we must network our inspiration to build change-ability of team members and effect change in organizations.]]></description>
		<wfw:commentRss>http://katenasser.com/leaders-leading-change-requires-networking-our-inspiration/feed/</wfw:commentRss>
		<slash:comments>13</slash:comments>
		</item>
		<item>
		<title>Visionary Experience Leaders, Are You Conquering Customer Loyalty?</title>
		<link>http://katenasser.com/visionary-experience-leaders-are-you-conquering-customer-loyalty/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/visionary-experience-leaders-are-you-conquering-customer-loyalty/#comments</comments>
		<pubDate>Mon, 02 Apr 2012 04:02:43 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[culture]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[experience]]></category>
		<category><![CDATA[hotel]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[listen]]></category>
		<category><![CDATA[listening]]></category>
		<category><![CDATA[loyalty]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[satisfaction]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[super]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=21480</guid>
		<description><![CDATA[Leaders, are you planting deep roots to grow customer loyalty or trying to conquer w/ a veneer of customer care? Real life examples from The People-Skills Coach™.]]></description>
		<wfw:commentRss>http://katenasser.com/visionary-experience-leaders-are-you-conquering-customer-loyalty/feed/</wfw:commentRss>
		<slash:comments>21</slash:comments>
		</item>
		<item>
		<title>Leaders, 6 Positive Replies to Transform Complaints into Action</title>
		<link>http://katenasser.com/leaders-6-positive-replies-to-transform-complaints-into-action/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/leaders-6-positive-replies-to-transform-complaints-into-action/#comments</comments>
		<pubDate>Wed, 28 Mar 2012 19:00:36 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Action-oriented]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[corporate]]></category>
		<category><![CDATA[EI]]></category>
		<category><![CDATA[emotional intelligence]]></category>
		<category><![CDATA[employee]]></category>
		<category><![CDATA[employee engagement]]></category>
		<category><![CDATA[engagement]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[morale]]></category>
		<category><![CDATA[negative]]></category>
		<category><![CDATA[optimism]]></category>
		<category><![CDATA[pessimism]]></category>
		<category><![CDATA[positive]]></category>
		<category><![CDATA[results]]></category>
		<category><![CDATA[skepticism]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[success]]></category>
		<category><![CDATA[supervisors]]></category>
		<category><![CDATA[workplace]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=20591</guid>
		<description><![CDATA[Leaders and managers, are you frustrated w/ employees who chronically complain? Here are 6 positive replies fr The People-Skills Coach™ that engage employees.  Transform complaints into action and guide all to success!]]></description>
		<wfw:commentRss>http://katenasser.com/leaders-6-positive-replies-to-transform-complaints-into-action/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
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