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	<title>KateNasser.com</title>
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	<link>http://katenasser.com</link>
	<description>The People-Skills Coach</description>
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		<title>The Best CSRs Training Crosses Borders &#8211; Canada, USA, and More</title>
		<link>http://katenasser.com/the-best-csrs-get-inter-cultural-training-canada-usa/#utm_source=feed&amp;utm_medium=feed&amp;utm_campaign=feed</link>
		<comments>http://katenasser.com/the-best-csrs-get-inter-cultural-training-canada-usa/#comments</comments>
		<pubDate>Wed, 10 Mar 2010 04:19:39 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[Canada]]></category>
		<category><![CDATA[CSRs]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[DVD]]></category>
		<category><![CDATA[intercultural]]></category>
		<category><![CDATA[off shore]]></category>
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		<category><![CDATA[technical support]]></category>
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		<category><![CDATA[USA]]></category>

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		<description><![CDATA[Technology connects CSRs and customers in different countries. For this to work, the CSRs must adapt to cultural and regional differences. Here are two solid examples and a training DVD to help.]]></description>
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		<slash:comments>2</slash:comments>
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		<title>The Best CSRs Act This Way in Customer Service</title>
		<link>http://katenasser.com/the-best-csrs-act-this-way-in-customer-service/#utm_source=feed&amp;utm_medium=feed&amp;utm_campaign=feed</link>
		<comments>http://katenasser.com/the-best-csrs-act-this-way-in-customer-service/#comments</comments>
		<pubDate>Tue, 02 Mar 2010 22:04:41 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Listening Power]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[best]]></category>
		<category><![CDATA[care]]></category>
		<category><![CDATA[CSRs]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[listen]]></category>
		<category><![CDATA[service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=2637</guid>
		<description><![CDATA[Recalling a top notch CSR in action, here's how the best CSRs act in delivering customer service, tech. support, and customer care.]]></description>
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		<slash:comments>8</slash:comments>
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		<title>The 25 Worst Customer Service Stories to Train the Best CSRs</title>
		<link>http://katenasser.com/worst-customer-service-stories-train-best-csrs/#utm_source=feed&amp;utm_medium=feed&amp;utm_campaign=feed</link>
		<comments>http://katenasser.com/worst-customer-service-stories-train-best-csrs/#comments</comments>
		<pubDate>Mon, 22 Feb 2010 17:05:21 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[best]]></category>
		<category><![CDATA[coaching]]></category>
		<category><![CDATA[CSR]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[stories]]></category>
		<category><![CDATA[training]]></category>
		<category><![CDATA[worst]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=2249</guid>
		<description><![CDATA[In tough economic times and limited budgets, you can use these 25 worst customer service stories to train and coach all who work w/customers to be the best.]]></description>
		<wfw:commentRss>http://katenasser.com/worst-customer-service-stories-train-best-csrs/feed/</wfw:commentRss>
		<slash:comments>10</slash:comments>
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		<title>Respect the Differences and Find the Fit for Team Success!</title>
		<link>http://katenasser.com/respect-the-differences-and-find-the-fit-for-team-success/#utm_source=feed&amp;utm_medium=feed&amp;utm_campaign=feed</link>
		<comments>http://katenasser.com/respect-the-differences-and-find-the-fit-for-team-success/#comments</comments>
		<pubDate>Wed, 17 Feb 2010 19:13:51 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[Teamwork]]></category>
		<category><![CDATA[video]]></category>
		<category><![CDATA[differences]]></category>
		<category><![CDATA[diversity]]></category>
		<category><![CDATA[respect]]></category>
		<category><![CDATA[team]]></category>
		<category><![CDATA[workplace]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=2100</guid>
		<description><![CDATA[Team success in a diverse workplace requires more than a common goal. Each team member must be willing to flex their style and adapt to others. Respect the differences, learn ...]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Kate Nasser&#8217;s People-Skills Tweets Week Ending Feb. 12/2010.</title>
		<link>http://katenasser.com/kate-nassers-people-skills-tweets-week-ending-feb-122010/#utm_source=feed&amp;utm_medium=feed&amp;utm_campaign=feed</link>
		<comments>http://katenasser.com/kate-nassers-people-skills-tweets-week-ending-feb-122010/#comments</comments>
		<pubDate>Wed, 17 Feb 2010 17:15:00 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[Tweets]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://katenasser.com/twitter-weekly-updates-for-2010-02-12/</guid>
		<description><![CDATA[Loads of URLs, professional people-skills (soft skills) tips, and activational thoughts to improve people-skills for workplace readiness and career success.]]></description>
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		<slash:comments>1</slash:comments>
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		<title>Listening Up &#8211; Lowest Cost Step to Customers&#8217; Dollars</title>
		<link>http://katenasser.com/listening-up-lowest-cost-step-to-customers-dollars/#utm_source=feed&amp;utm_medium=feed&amp;utm_campaign=feed</link>
		<comments>http://katenasser.com/listening-up-lowest-cost-step-to-customers-dollars/#comments</comments>
		<pubDate>Fri, 29 Jan 2010 17:36:17 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Listening Power]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[BusinessWeek]]></category>
		<category><![CDATA[cost]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[dollars]]></category>
		<category><![CDATA[listening up]]></category>
		<category><![CDATA[lowest]]></category>
		<category><![CDATA[loyalty]]></category>
		<category><![CDATA[service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=1985</guid>
		<description><![CDATA[The lowest cost step to customers' dollars is to listen up to the level of their expectations and deliver unique and memorable service! Over come these fears and empower your staff to go unique!]]></description>
		<wfw:commentRss>http://katenasser.com/listening-up-lowest-cost-step-to-customers-dollars/feed/</wfw:commentRss>
		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>Professional Soft Skills Resolution for 2010</title>
		<link>http://katenasser.com/professional-soft-skills-resolution-for-2010/#utm_source=feed&amp;utm_medium=feed&amp;utm_campaign=feed</link>
		<comments>http://katenasser.com/professional-soft-skills-resolution-for-2010/#comments</comments>
		<pubDate>Fri, 01 Jan 2010 00:34:57 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[professional]]></category>
		<category><![CDATA[resolution]]></category>
		<category><![CDATA[skills]]></category>
		<category><![CDATA[soft]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=1856</guid>
		<description><![CDATA[Here's a New Years professional soft skills resolution 2010 and how to make it happen.  Soft skills are still the underlying mechanism for success around the globe. What's your resolution?]]></description>
		<wfw:commentRss>http://katenasser.com/professional-soft-skills-resolution-for-2010/feed/</wfw:commentRss>
		<slash:comments>9</slash:comments>
		</item>
		<item>
		<title>Soft Skills Employers Need &#8211; 3 Solid Steps</title>
		<link>http://katenasser.com/soft-skills-employers-need-3-solid-steps/#utm_source=feed&amp;utm_medium=feed&amp;utm_campaign=feed</link>
		<comments>http://katenasser.com/soft-skills-employers-need-3-solid-steps/#comments</comments>
		<pubDate>Tue, 08 Dec 2009 01:07:55 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Careers & Jobs]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[Career]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[employers]]></category>
		<category><![CDATA[Gen Y]]></category>
		<category><![CDATA[job]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=1680</guid>
		<description><![CDATA[Soft skills top employers' lists of desired qualities and here are 3 solid tips to improving the soft skill of communication. From Kate Nasser, The People-Skills Coach.]]></description>
		<wfw:commentRss>http://katenasser.com/soft-skills-employers-need-3-solid-steps/feed/</wfw:commentRss>
		<slash:comments>19</slash:comments>
		</item>
		<item>
		<title>Networking Soft Skills Tips &#8211; The Surprise</title>
		<link>http://katenasser.com/networking-soft-skills-tips-the-surprise/#utm_source=feed&amp;utm_medium=feed&amp;utm_campaign=feed</link>
		<comments>http://katenasser.com/networking-soft-skills-tips-the-surprise/#comments</comments>
		<pubDate>Sat, 21 Nov 2009 02:49:26 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[networking]]></category>
		<category><![CDATA[skills]]></category>
		<category><![CDATA[soft]]></category>
		<category><![CDATA[surprise]]></category>
		<category><![CDATA[tips]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=1562</guid>
		<description><![CDATA[Despite many available online soft skills tips for networking, people overlook these 3 critical soft skills  steps. Hear the story, the surprise, and 3 steps from Kate Nasser, The People-Skills Coach.]]></description>
		<wfw:commentRss>http://katenasser.com/networking-soft-skills-tips-the-surprise/feed/</wfw:commentRss>
		<slash:comments>9</slash:comments>
		</item>
		<item>
		<title>Transitions the Easier Way: Career &amp; Life</title>
		<link>http://katenasser.com/transitions-the-easier-way/#utm_source=feed&amp;utm_medium=feed&amp;utm_campaign=feed</link>
		<comments>http://katenasser.com/transitions-the-easier-way/#comments</comments>
		<pubDate>Mon, 09 Nov 2009 15:32:47 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Careers & Jobs]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Thriving in Change]]></category>
		<category><![CDATA[inspiration]]></category>
		<category><![CDATA[Career]]></category>
		<category><![CDATA[Change]]></category>
		<category><![CDATA[easier]]></category>
		<category><![CDATA[katenasser]]></category>
		<category><![CDATA[life]]></category>
		<category><![CDATA[motivator]]></category>
		<category><![CDATA[transitions]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=1385</guid>
		<description><![CDATA[If you are facing a change in career or life, watch this free 2 minute inspirational DVD from Kate Nasser, The People-Skills Coach. It will re-energize &#038; guide you.]]></description>
		<wfw:commentRss>http://katenasser.com/transitions-the-easier-way/feed/</wfw:commentRss>
		<slash:comments>5</slash:comments>
		</item>
		<item>
		<title>Customer Service Loyalty &#8211; The Connection!</title>
		<link>http://katenasser.com/customer-service-loyalty-the-connection/#utm_source=feed&amp;utm_medium=feed&amp;utm_campaign=feed</link>
		<comments>http://katenasser.com/customer-service-loyalty-the-connection/#comments</comments>
		<pubDate>Mon, 26 Oct 2009 01:28:01 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[connection]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[loyalty]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[smile]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=1365</guid>
		<description><![CDATA[Customers are loyal to great connections; cool and distant doesn't connect. More advice to increase loyalty from Kate Nasser, The People-Skills Coach.]]></description>
		<wfw:commentRss>http://katenasser.com/customer-service-loyalty-the-connection/feed/</wfw:commentRss>
		<slash:comments>6</slash:comments>
		</item>
		<item>
		<title>Customer Value Creed</title>
		<link>http://katenasser.com/customer-value-creed/#utm_source=feed&amp;utm_medium=feed&amp;utm_campaign=feed</link>
		<comments>http://katenasser.com/customer-value-creed/#comments</comments>
		<pubDate>Mon, 05 Oct 2009 18:06:10 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Tweets]]></category>
		<category><![CDATA[inspiration]]></category>
		<category><![CDATA[care]]></category>
		<category><![CDATA[creed]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[National Customer Service Week]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[Twitter]]></category>
		<category><![CDATA[value]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=1304</guid>
		<description><![CDATA[Employees don't inherently know the value of a customer. Share this Customer Value Creed w/your teams to inspire greater commitment during National Customer Service Week.]]></description>
		<wfw:commentRss>http://katenasser.com/customer-value-creed/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Teamwork Gems Create Startling Results</title>
		<link>http://katenasser.com/teamwork-gems-create-startling-results/#utm_source=feed&amp;utm_medium=feed&amp;utm_campaign=feed</link>
		<comments>http://katenasser.com/teamwork-gems-create-startling-results/#comments</comments>
		<pubDate>Tue, 18 Aug 2009 14:08:57 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Teamwork]]></category>
		<category><![CDATA[Thriving in Change]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[bond]]></category>
		<category><![CDATA[Change]]></category>
		<category><![CDATA[create]]></category>
		<category><![CDATA[gems]]></category>
		<category><![CDATA[human]]></category>
		<category><![CDATA[results]]></category>
		<category><![CDATA[startling]]></category>
		<category><![CDATA[success]]></category>
		<category><![CDATA[talent]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=1081</guid>
		<description><![CDATA[Create startling results for your company w/these 4 gems of teamwork and a 21st century definition.]]></description>
		<wfw:commentRss>http://katenasser.com/teamwork-gems-create-startling-results/feed/</wfw:commentRss>
		<slash:comments>5</slash:comments>
		</item>
		<item>
		<title>Customer Service Nightmares &amp; the Burger King Blunder</title>
		<link>http://katenasser.com/customer-service-nightmares-burger-king-blunder/#utm_source=feed&amp;utm_medium=feed&amp;utm_campaign=feed</link>
		<comments>http://katenasser.com/customer-service-nightmares-burger-king-blunder/#comments</comments>
		<pubDate>Tue, 11 Aug 2009 01:46:20 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[ace]]></category>
		<category><![CDATA[Burger]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[King]]></category>
		<category><![CDATA[nightmare]]></category>
		<category><![CDATA[scripts]]></category>
		<category><![CDATA[service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=1056</guid>
		<description><![CDATA[A Burger King customer service blunder shows the ridiculousness of scripts in customer service and sales. Leaders now rethink the value of customer service scripts.]]></description>
		<wfw:commentRss>http://katenasser.com/customer-service-nightmares-burger-king-blunder/feed/</wfw:commentRss>
		<slash:comments>14</slash:comments>
		</item>
		<item>
		<title>Leadership Lessons from the Beat to the Melody</title>
		<link>http://katenasser.com/leadership-lessons-from-the-beat-to-melody/#utm_source=feed&amp;utm_medium=feed&amp;utm_campaign=feed</link>
		<comments>http://katenasser.com/leadership-lessons-from-the-beat-to-melody/#comments</comments>
		<pubDate>Mon, 10 Aug 2009 18:38:35 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[leadership]]></category>
		<category><![CDATA[dance]]></category>
		<category><![CDATA[follow]]></category>
		<category><![CDATA[lead]]></category>
		<category><![CDATA[lesson]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=1030</guid>
		<description><![CDATA[Guest Blogger, Pattie Roberts, shares this powerful leadership lesson: What are you dancing to? What are your followers dancing to?]]></description>
		<wfw:commentRss>http://katenasser.com/leadership-lessons-from-the-beat-to-melody/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
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