People Skills Empathize Before You Analyze
by Kate Nasser |
People skills — especially empathy — connect us. Empathy transcends the ego. It closes the gap between us and creates infinite possibilities. It can turn mistrust into trust, doubt into confidence, pain into courage, and happiness into joy.
Empathy is one of the most powerful people skills for it replaces the distance of diversity with bonds of connection. It is strongest when it comes from the heart.
This is true in our personal lives and in leadership, management, teamwork, and of course with customers. It is a universal connector IF we remember one people skills principle.
Image by Nastassia Davis via Flickr Creative Commons License.
Empathize Before You Analyze
Sound odd to you? Are you wondering, “How can I empathize unless I first analyze whether I agree?”
People Skills Tip
Empathy is not about judgment nor agreement. It’s feeling someone’s emotion — positive or negative. Analyzing is great for solving. Empathizing is the connecting before the solving.
“If we analyze to solve before we empathize to connect, we remain at a distance.
This choice limits what we can achieve.”
Imagine the possibilities of connecting through empathy & people skills!
- Exploring different perspectives because empathy made it safe to explore
- Collaborating because empathy built mutual regard
- Sharing knowledge because empathy first shared a generous heart
- Working through difficult moments with customers because empathy showed commitment instead of lobbing blame
- Inspiring employees during the tough times of change because empathy connected to the truth
- Reaching a solution with the apathetic and disaffected because empathy said “you matter”
Empathizing doesn’t mean agreement. It doesn’t delay or detour progress. Empathy is the universal connector to the new and unexplored — if we empathize before we analyze.
If we analyze first, it seems like judgment and builds barriers. If we empathize first, it creates a shared exploration to a better place.
Note: When two analytic personalities get together, they may find that analysis is the bond. It is their universal connector. When different personality types interact, this is not the case.
Question: What great things have you achieved through empathy? What surprising results will you share with us?
From my professional experience to your success,
Kate Nasser, The People-Skills Coach™
©2013 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email firstname.lastname@example.org. Thank you for respecting intellectual capital.
Kate Nasser, The People-Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.