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	<title>KateNasser.com &#187; ace</title>
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	<description>The People-Skills Coach&#8482;</description>
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		<title>Customer Service Nightmares &amp; the Burger King Blunder</title>
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		<pubDate>Tue, 11 Aug 2009 01:46:20 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[ace]]></category>
		<category><![CDATA[Burger]]></category>
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		<description><![CDATA[A Burger King customer service blunder shows the ridiculousness of scripts in customer service and sales. Leaders now rethink the value of customer service scripts.]]></description>
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		<title>ACE Your Next Customer Service Moment</title>
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		<pubDate>Fri, 01 May 2009 19:37:22 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[ace]]></category>
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		<category><![CDATA[Personality]]></category>
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		<description><![CDATA[I viewed sample footage from a customer service training video. It advises you to give an irate customer something specific -- like a form to fill out! I laughed so hard I couldn't find the stop button. In this article I deal you the ACE for delivering top-notch customer service.]]></description>
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