Agile Teams

Leadership: 5 Keys to Succeeding With Leaders Who Crave Change

Have you ever worked with/for people who crave change? 5 keys to understanding & succeeding with them from Kate Nasser, The People Skills Coach™ |Leadership Teamwork Employee Engagement

Leaders, Are Your Teams Uncomfortable With Generosity?

Leaders who want employee engagement do well when they develop a culture of generosity. Would your teams welcome it? Before you jump in and say yes, explore these thoughts.

Workplace Personality Conflicts: Seek Results Not Revenge | #leadership

Workplace personality Conflicts: Image is boxing gloves.

Differing views can fuel success; workplace personality conflicts stifle it. How well are your teams doing? Leadership people skills checklist from The People Skills Coach™.

Leadership Agility: Consistency & Agility Are NOT Enemies

Leadership Agility: Image is a slinky.

Leadership agility: Don’t confuse consistency w/ status quo & uniformity. Agility & consistency produce success amid change. The People Skills Coach™

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Teamwork Productivity: 21 Reasons People Can’t Automatically Get Along

Teamwork Productivity: image is 2 chess pieces in face to face standoff.

Leaders continue to ask why can’t everyone just get along? Here’s why and how to fix it for teamwork productivity. Latest fr The People Skills Coach™.

Leadership: Persistence vs. Distorted Resistance to Change

Leaders, are you and your teams persistent or actually resistant to change? It’s easy to tell when you see more than persistence or surrender.

IT Customer Service Training: Logic to Empathy #CIO #ITIL

IT Customer Service Training: Image is stick figures working together.

IT Customer Service training teaches empathy to logic based teams. From this you get org. collaboration & cross teamwork between technical and non-technical teams. After 25 years of teaching IT Customer Service to programmers, operations staff and tech support reps, I share in this post some of the keys to doing it. They are very capable of developing great people skills.

Customer Service Teamwork: The Sticklers w/ Hearts of Gold #custserv

Customer service teamwork: Image is heart shaped handcuffs

Customer service teamwork: Leaders, how do you handle the rigid team members who are sticklers for procedure yet care a great deal for the customers? Here’s the easy answer from The People-Skills Coach™.

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Employee Engagement: Leaders, Do You Inspire Change & Growth?

Employee Engagement: Image are gold stars.

Leaders, in your employee engagement efforts do you inspire your employees to grow from each other & from outside experts? You need both to change & succeed. Here are tips on helping your teams to become comfortable with outside experts.

Leadership People Skills: 5 Essentials to Spark Team Agility

Leadership People Skills Image is monarch butterfly.

Leaders must inspire org. agility for success! Here’s 5 essentials of leadership people skills to spark agility & changeability fr The People Skills Coach™.

Adaptability is Genius & Generosity

Adaptability: Image is of the plant mimosa pudica.

Adaptability is not just nature’s genius. Here’s how it’s brilliant in leadership, teamwork, customer service, innovation and people skills for life & work.

Do You WOW Customers With Every Exception?

From the customer’s perspective, exceptional customer experience comes from exceptions to you standard procedures. Here are 3 questions to determine how agile your teams are.

Leaders, Top Talent Succeed With This

Leaders, as you recruit top talent, are you truly ready for what they expect and need to succeed? Here’s one powerful example of a lost opportunity and 3 traits to develop for the next.

Customer Experience Essentials for Former Government Contractors

If you have been working in government and now in the business world, shift your lens to what for-profit companies expect and do a new take on customer service. Here are the 5 essentials of customer experience from The People-Skills Coach™.

Leaders, Best 4 Steps to Engage Employees’ Initiative

Employee engagement is not a wishy-washy idea. It is the tangible actions that unlock passion & know-how to achieve any goal. Leaders, build the BEST with these 4 steps.

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