attitude

Managing Judgmental Prejudiced Attitudes: Join People Skills Global Twitter Chat

WHEN: Sunday Jan, 31, 2016 at 10AM EST. Hashtag: #peopleskills


Here’s a time converter to assist all of you around the globe in converting 10am EST to your local time.


Background on This Chat Topic: Managing Judgmental Prejudiced Attitudes

Judgmental attitudes and prejudice bring everyone down. It’s the opposite of celebrating the unique greatness in each person. Join us Sunday Jan. 31st in #peopleskills global Twitter chat to share your ideas on managing judgmental prejudiced attitudes. My co-host for this topic is: Mohini Puranik. Mohini is a social media strategist and poet who loves blogging spiritual and motivational poems.



Managing Judgmental Prejudiced Attitudes: Image is the people skills logo.

Managing Judgmental Prejudiced Attitudes: Image by KimbManson for Kate Nasser. All rights reserved.

Image designed by: Kimb Manson Graphics Design for Kate Nasser. All rights reserved.


Managing Judgmental Prejudiced Attitudes

JOIN us Jan. 31, 2016 10amET/3pmGMT in #peopleskills global Twitter chat to explore the possibilities of chance meetings and events.

Some additional questions to get us thinking in advance. Actual questions will post live during the chat.

  • Is there a difference between being judgmental and being prejudiced?
  • How do people fall into being judgmental?
  • Where does prejudice plant roots? How does it spread?
  • How do prejudiced attitudes affect you and your emotions — especially at work?
  • What aspects of emotional intelligence are important in managing judgmental prejudiced attitudes?
  • When you witness prejudice/misjudgment, how do you handle it?
  • How can we use people skills to manage or even reduce judgmental prejudiced attitudes?
  • How do leaders’ judgmental attitudes affect performance?
  • What can we do to sustain morale in judgmental environments?
  • This week, I will ___________ to reduce prejudice.


So bring your personal perspective, your favorite beverage, and join the people skills global chat community this Sunday Jan. 31, 2016 10am ET on Twitter (hashtag: #peopleskills) to explore managing judgmental prejudiced attitudes.


I also invite you to continue this chat by joining the Google+ People Skills Community and the LinkedIn Group People Skills Succeed to be a part of all the people skills discussions everyday 24×7. Get your people skills community member badge here.



Shout Out of Gratitude

My gratitude to all who participate and grow the people skills global chat community on Twitter (#peopleskills), Google+, and LinkedIn. We welcome your suggestions for topics, offers to co-host, and most especially your individual insights.

Thank you @MohiniPuranik for co-hosting this week. Continued thanks to generous chat moderators Chantal Bechervaise, Dave Moore, Hoda Maalouf, Jandis Price and Tom Rhodes for their time and insightful contributions.






Hope you will all join People Skills Global Twitter Chat #peopleskills this Sunday Jan. 31, 2016 10am ET/7am PT / 3pm GMT to explore managing judgmental prejudiced attitudes.

Everyone is welcome! We have only one rule in People Skills Global Chat: Respect for all even when we disagree.







TIP: If you have never been in a Twitter chat, you may find it helpful to log on to Twubs.com or Tweetchat.com, enter hashtag #peopleskills, and sign in to your Twitter account. The venue will insert the hashtag on each of your tweets and you will see all the tweets on one screen. Other tools available are Tchat.io, Hootsuite and TweetDeck.

I am the founder and host of the chat and will be happy to answer any questions you have in advance: Email me.


Chat with you this Sun. Jan. 31, 2016 10am ET/3pm GMT in People Skills Global Chat on Twitter (#peopleskills) TOPIC: Managing Judgmental Prejudiced Attitudes.


Until then, as always, I wish you bonds of happiness and success!

From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2016 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Serendipity & Chance Meetings: People Skills Global Twitter Chat Topic

WHEN: Sunday Jan, 24, 2016 at 10AM EST. Hashtag: #peopleskills


Here’s a time converter to assist all of you around the globe in converting 10am EST to your local time.


Background on This Chat Topic: Serendipity & Chance Meetings

Do you believe in serendipity and chance events? Is it just random luck or do we play a role in making it happen? Join us Sunday Jan 24th in #peopleskills global Twitter chat to share your views about serendipity.



Serendipity: Image is the people skills logo.

Serendipity & Chance Meetings: Image by KimbManson for Kate Nasser. All rights reserved.

Image designed by: Kimb Manson Graphics Design for Kate Nasser. All rights reserved.


Serendipity and Chance Meetings

JOIN us Jan. 24, 2016 10amET/3pmGMT in #peopleskills global Twitter chat to explore the possibilities of chance meetings and events.

Some additional questions to get us thinking in advance. Actual questions will post live during the chat.

  • What is serendipity? Do you believe in it?
  • Can we engineer and/or initiate serendipity? Why/why not?
  • How mindset and attitude affect whether we spot serendipitous events?
  • Inventions are often the results of serendipity? Ag/Disagree? Why?
  • How does trust impact serendipity, if at all?
  • What stops us from being open to positive chance events?
  • What should we start or stop doing to be more open to serendipity?
  • When people who believe in serendipity meet those who don’t, what happens?
  • How can people skills help us make the most of chance interactions w/ others?


So bring your personal perspective, your favorite beverage, and join the people skills global chat community this Sunday Jan. 24, 2016 10am ET on Twitter (hashtag: #peopleskills) to explore serendipity and chance meetings.


I also invite you to continue this chat by joining the Google+ People Skills Community and the LinkedIn Group People Skills Succeed to be a part of all the people skills discussions everyday 24×7. Get your people skills community member badge here.



Shout Out of Gratitude

My gratitude to all who participate and grow the people skills global chat community on Twitter (#peopleskills), Google+, and LinkedIn. We welcome your suggestions for topics, offers to co-host, and most especially your individual insights.

Continued thanks to generous chat moderators Chantal Bechervaise, Dave Moore, Hoda Maalouf, Jandis Price and Tom Rhodes for their time and insightful contributions.






Hope you will all join People Skills Global Twitter Chat #peopleskills this Sunday Jan. 24, 2016 10am ET/7am PT / 3pm GMT to explore serendipity and chance interactions.

Everyone is welcome! We have only one rule in People Skills Global Chat: Respect for all even when we disagree.







TIP: If you have never been in a Twitter chat, you may find it helpful to log on to Twubs.com or Tweetchat.com, enter hashtag #peopleskills, and sign in to your Twitter account. The venue will insert the hashtag on each of your tweets and you will see all the tweets on one screen. Other tools available are Tchat.io, Hootsuite and TweetDeck.

I am the founder and host of the chat and will be happy to answer any questions you have in advance: Email me.


Chat with you this Sun. Jan. 24, 2016 10am ET/3pm GMT in People Skills Global Chat on Twitter (#peopleskills) TOPIC: Serendipity/Chance Meetings.


Until then, as always, I wish you bonds of happiness and success!


From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2016 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Leadership Dilemma: Self-Serving Team Members

One of my customers, a strong leader, described this leadership dilemma to me:

A team member who produced results with the other team members had fallen very ill. Let’s call this team member “Reach”.

When the leader approached the team members for a show of empathy, cards, flowers, and other help for “Reach”, many team members quietly avoided the subject and some clearly declined.

Leadership Dilemma: Image is a skyscraper type structure.

Leadership Dilemma: Self-Serving High Performing Team Member Image by: ErickGonzalez50

Image by ErickGonzalez50 via Flickr Creative Commons License.


The concerned leader asked me to speak with the team members to learn more about the situation and what he had missed. He wanted to know how to lead better in the future. I agreed and asked the leader to think about his definition of teamwork.

Inside the Team Members’ Perspective

  1. Reach was well-known for saying things like: “Always associate with people better than you to achieve success.” The team members wondered who Reach was referring to? Meanwhile, they perceived Reach overlooking them while always looking up.

  2. Reach helped himself grow — he didn’t help others to grow. He was also well-known for saying, “people give and help because they want to. They shouldn’t expect anything in return.”

  3. Did they ever speak to the leader about Reach’s attitude? Two team members reported they had separately spoken to the leader who refocused the discussion on Reach’s work contribution and results. As they compared notes of the leader’s outlook — which they shared with the rest of the team — they all felt is was futile to raise the subject again with the leader.

  4. How had they been able to produce results with Reach while having these negative feelings? Interestingly, they had completely shut out personal feelings for Reach and focused only on results.

  5. When the leader approached them for empathy, cards, flowers and other help for Reach, they were shocked. They had accepted the leader’s results only focus and said they felt both confused and betrayed by his call for personal help for Reach. Neither Reach nor the leader had cared about them. They asked me: What is the leader’s definition of teamwork? Purely getting the job done or caring for and helping each other to get the job done?


I reported my findings to the leader (without identifying who said what). The leader was stunned to learn that the team members saw Reach as a self-serving opportunist. I asked the leader for his definition of teamwork? He told me he always believed that teamwork included caring and helping each other to grow.

When I asked him about results only focus regarding Reach, he confessed he didn’t know what else to say/do when the team members came to him about Reach’s attitude. He didn’t see himself as a psychologist. He faced a leadership dilemma and quickly fell back into a traditional results only focus.


Leadership Dilemma: People Skills Lessons Learned

    Results only focus has at least one benefit and one risk. The short term benefit is clear. The risk is blindness to plummeting morale that can affect future work results.
    Fear can mesmerize and stop a leader from growing. The team members had courageously approached the leader; the leader panicked in fear and took the easy way out — avoidance.
    Awareness and listening are critical leadership skills. Reach was well-known for saying things that this leader never caught. Even if Reach hadn’t said them in front of the leader, team members reported it to him. He then got stuck in his leadership dilemma.
    It isn’t enough for a leader to let the team define teamwork. The leader must contribute to the definition. The leader is part of the team. They all must live it. The leader’s expectations of teamwork are critical in difficult times. It replaces a leadership dilemma with shared definitions and successful actions.


What other lessons do you glean from this leadership dilemma?

What else stops leaders from addressing opportunistic team member behavior?



From my professional experience to your success,
Kate Nasser, The People Skills Coach™

Related Posts:
Leadership Dilemma: Can You Spot Self-Serving Mavericks?
Teamwork Productivity: 21 Reasons People Can’t Automatically Get Along
Teamwork Persona: Are You Somone Others Want to Work With?
18 Things Respected Well Liked Leaders Consistently Do


©2016 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.



QuickSpot-grahpicV2

Engage in people skills learning!

Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience.

I invite your questions, welcome your wisdom, and look forward to working with you.
~Kate Nasser, The People Skills Coach™

Workplace Personality Conflicts: Results Beat Revenge

In a previous post on people skills for social media greatness, I highlighted specific well-intentioned behaviors that can offend and block success.

One reader commented that anyone can get offended so it’s a wash. Getting even is fair play, right? No, not right. It’s a sad descent into workplace personality conflicts that are very avoidable with professional people skills.



Workplace personality Conflicts: Image is boxing gloves.

Workplace Personality Conflicts: Seek Results Not Revenge. Image by: Istock.com

Image licensed from Istock.com

There are serious business consequences to employees seeking revenge instead of results. Perhaps the biggest one is missing out on what teams can achieve with professional people skills vs. the resulting isolation of workplace personality conflicts.



Workplace Personality Conflicts: Seek Results Not Revenge

Tugs-of-war over personality styles stifle communication — the instrument of success. Leaders who realize the power of coaching employees through workplace personality conflicts also realize great long term results. They don’t let differences isolate team members and block success.

These leaders address silent tugs-of-war and more active workplace personality conflicts.

  1. Who does the adapting? Everyone. When employees approach you with issues of communication style differences, coach all to adapt to reach great results.

  2. Which one of the personality types produces the best results in business? None of them. Business is complex. It involves people with different occupational views. These people have different personality and communication styles. It is the fusion of natural talents that delivers results.

  3. What is the difference between a tug-of-war and a lively disagreement of ideas? Tugs-of-war are not productive. Active discussions of differing views are. Tugs-of-war strive to maintain position to win. Active discussions explore and adapt to achieve a shared success. Teams and organizations succeed when employees adapt to and work with different communication styles not battle over which communication style is right! Strive to be excellent, not right.



The Questions That Transform Workplace Personality Conflicts

When personality style differences appear, ask yourselves:

  • What can I learn from this person?
  • How will I grow from working with this different style?
  • What results can we achieve through this diversity that we can’t without it?
  • How can I move toward results while still respecting the other persona’s views and personality style?
  • How can I best ask for respect of my style while still contributing to the end results?
  • What common ground do we have that we can elevate for success?
  • How can we communicate well even with all our differences?


High performing teams share an incredible desire for results. Revenge toward each other is not their motivator. They contribute their skills, knowledge and talent. They flex and adapt to turn diversity into golden nuggets of success.

Inspire them to flex and adapt. Book the Quick Spot & Adapt™ workshop. By moving past the typical personality labels, this workshop has people quickly spotting differences and adapting easily. Join the thousands who have attended this powerful and fun workshop. They have learned and use the people skills Quick Spot & Adapt™ techniques to replace workplace personality conflicts with success!







How well are your teams doing? Are they stuck in silent tugs-of-war over personality differences or easily tapping diversity to produce tremendous results?

From my professional experience to your success,
Kate Nasser, The People Skills Coach™

Related Posts:
GPS Your Brain to Work w/ Any Personality Type
People Skills Secret Revealed for Introverts & Extroverts
Respect the Differences, Love the Differences, Find the Fit!
Leadership: Risks of Mislabelling Issues as Workplace Personality Conflicts
Teambuilding Across Generations – Proven Approach

©2012-2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.



QuickSpot-grahpicV2

Engage in people skills learning!

Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience.

I invite your questions, welcome your wisdom, and look forward to working with you.
~Kate Nasser, The People Skills Coach™

JOIN us in #Peopleskills global chat to explore happiness.

WHEN: Sunday Aug 30, 2015 at 10AM EDT on Twitter. Hashtag: #peopleskills

Background on This Chat Topic: Explore Happiness

Everyone wants to be happy. Some find it in everyday moments, others seek it their whole lives, and still others think it’s just a stroke of luck. Please JOIN us Sunday Aug. 30, 2015 10amEDT in people skills global Twitter chat to explore happiness and see what we can learn from each other.

Explore Happiness: Image is People skills logo

Explore Happiness: Image by KimbManson for Kate Nasser. All rights reserved.

Image designed by: Kimb Manson Graphics Design for Kate Nasser. All rights reserved.

Explore Happiness – Its Source and Potential

In my early work years, I remember so many people telling it was foolish to seek happiness in my job. It didn’t stop me from searching for a better situation and I am living proof they were wrong! JOIN us in #Peopleskills global Twitter chat to explore happiness in life and work.

Here are some questions to get us thinking in advance. Actual questions will post live during the chat.

  • How do you define happiness? Are there different types?
  • Where does our definition of happiness come from?
  • Are happiness and joy the same thing? Pls explain.
  • At the heart of happiness, ___________________.
  • Does happiness come with struggle or is it an attitude embraced early in life? Pls. explain.
  • “Folks are usually about as happy as they make their minds up to be.” ~Abraham Lincoln Ag/Disag Pls. expl.
  • How does one person’s happiness/unhappiness affect others?
  • The potential of happiness ____________________.
  • Why do some people dislike being around very happy people?
  • OPINION: Are highly negative people happy or unhappy? Why?
  • How does maturity affect happiness if at all?
  • How does happiness affect business outcomes?
  • What impact do leaders have on employee happiness?
  • How do people skills affect your happiness?

So bring your personal perspective, your favorite beverage, and join the people skills global chat community this Sunday Aug. 30 2015 10am EDT in Twitter (hashtag: #peopleskills) to explore happiness.

I also invite you to continue this chat by joining the Google+ People Skills Community and the LinkedIn Group People Skills Succeed to be a part of all the people skills discussions everyday 24×7. Get your people skills community member badge here.

Shout Out of Gratitude

My gratitude to all who participate and grow the people skills global chat community on Twitter (#peopleskills), Google+, and LinkedIn. We welcome your suggestions for topics, offers to co-host, and most especially your individual insights.

Special thanks generous chat moderators Dave Moore, Jandis Price, Chantal Bechervaise, Hoda Maalouf, and Tom Rhodes for their time and insightful contributions.





Hope you will all join People Skills Global Chat on Twitter #peopleskills this Sunday Aug. 30, 2015 10am EDT/7am PDT to explore happiness.

Everyone is welcome! We have only one rule in People Skills Global Chat: Respect for all even when we disagree.





TIP: If you have never been in a Twitter chat, you may find it helpful to log on to Twubs.com or Tweetchat.com, enter hashtag #peopleskills, and sign in to your Twitter account. The venue will insert the hashtag on each of your tweets and you will see all the tweets on one screen. Other tools available are Tchat.io, Hootsuite and TweetDeck.

I am the founder and host of the chat and will be happy to answer any questions you have in advance: Email me.

Chat with you this Sun. Aug. 30, 2015 10am EDT in People Skills Global Chat on Twitter (#peopleskills) TOPIC: Explore Happiness.

Until then, as always, I wish you bonds of happiness and success!

From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Mental Toughness: Starts w/ Emotional Intelligence!

Mental Toughness: Image is Book Cover

Mental Toughness: 52 Tips fr LaRae Quy



What do you think is the key to surmounting tough obstacles?

  1. Emotional Intelligence
  2. Relationships
  3. Positive thinking
  4. Mental toughness

The obvious answer is mental toughness.  Yet the truth is all of the above — because mental toughness actually requires emotional intelligence, honest relationships, and positive thinking.   So says former FBI agent LaRae Quy and author of Mental Toughness: 52 Tips to Recognizing & Utilizing Your Greatest Strengths.

As The People Skills Coach™, what struck me about LaRae’s new book was that the first section is all about emotional intelligence.  It’s not what most people consider when they think of mental toughness.

It makes sense explained LaRae in my recent interview and discussion with her.  She coaches many people to become self-aware.  “Know your hot buttons and how not to react.”  This has great implications for individual achievement AND people skills of interaction. Leading teams, engaging employees, productive collaboration, selling and serving customers, etc…

“You can master the majority of tough human interactions better with emotional intelligence than with a hammer and tough approach.  There are moments and exigent circumstances that require the gruff exterior yet it is not the norm.”

LaRae also highlights the difference between mastery versus success.  She stresses: “An attitude of success actually leads to mediocrity. We see it as a fixed arrival point that we never want to leave.  We RIP – retire in place or rest in peace depending on how you look at it. On the other hand, mastery is a growth mindset.  We focus on mastering that moment and then asking what’s next? Experimenting and learning brings clarity!”

SURPRISE: If you want to develop mental toughness, don’t think about success.  Focus on experimenting and mastery!

Q: So what are the specific benefits to developing mental toughness?

LaRae Quy: “Breakthroughs! The grit and resilience to know that you will prevail over the challenge instead of waiting for the circumstances to change.”

Whether it is workplace interaction issues, a project team facing seemingly insurmountable obstacles, a leader trying to reignite employees’ passion and commitment, start with La Rae’s top 3 tips for mental toughness:

  1. Become self-aware
  2. Develop healthy honest relationships to support each other
  3. Practice positive thinking. Neuroscience research shows that it takes five positive thoughts to overcome one negative.

This speaks to how important leaders’ inspiring words and positive attitudes matter to morale, engagement and performance.  Mental toughness is not about acting and talking tough.  It is rooted in understanding yourself and others to overcome obstacles and achieve some mastery.

Mental Toughness: Getting Started

To get started in developing your mental toughness, La Rae advises you to learn what mental toughness is and is not. Become self-aware, understand others, bring clarity to any challenge, and practice positive thinking.

I can’t think of a better way for you to do this than to buy and read La Rae’s refreshing and wonderfully written book Mental Toughness: 52 Tips to Recognize & Utilize Your Greatest Strengths.  I chose the Kindle version and digested it as quickly as my finger could swipe each page.

You can also connect with LaRae on her blog, on Twitter, and LinkedIn to engage her insights and gritty experience.

Thanks LaRae for this great book and the interview!

From my professional experience to your success,
Kate Nasser, The People Skills Coach™

Related Posts:
5 Steps to Develop Emotional Intelligence
10 Steps to Emotionally Intelligent Teamwork

©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

QuickSpot-grahpicV2

Engage in people skills learning!

Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience.

I invite your questions, welcome your wisdom, and look forward to working with you.
~Kate Nasser, The People Skills Coach™

Irresistible Customer Experience Loyalty – Do’s & Don’ts Part II

In part one of delivering irresistible customer experience, we focused on what every customer wants. The next step, irresistible customer experience loyalty comes with consistency in being irresistible! And yes, it is doable. Apple, Ritz Carleton, Nordstroms, Zappos, all deliver it through relationships!

Irresistible Customer Experience Loyalty: Image is a Magnet drawing things inward.

Irresistible Customer Experience Loyalty: Do’s & Don’s Part II


Do’s and Don’ts of Irresistible Customer Experience Loyalty – Part II

An irresistible customer experience:

  • Is pleasurable.
  • Makes customers feel wanted.
  • Gives customers something they really want.
  • Surprises customers with something positive that they didn’t even know we wanted.
  • Gets better and better each time.
  • Reawakens pleasant feelings they had before.
  • Prevents or relieves difficulty or pain.
  • Elevates customers in some way and puts them in a positive light.

DOs/Don’ts:

  1. Greet customers w/ zeal and focus. Don’t use robotic greetings that seem disinterested.
  2. Show individual interest in them. Don’t queue them up like transactions.
  3. Design online and mobile interaction from the customer perspective. Get their feedback and make changes! Give your employees access to the same views to easily assist customers who call. Don’t let the silos in your company sour the customer experience.
  4. Embrace negative feedback w/ empathy and resolutions. Don’t defend with explanations and excuses. Tell the customer why the experience doesn’t make it better and repels them.
  5. Trust each customer until you have data that says otherwise. Don’t use procedures that treat every customer as a potential criminal. Irresistible customer experience loyalty comes from a trusting relationship!!
  6. Train your employees on how to build relationships & empower them to do it. Don’t reserve this training for just the sales folks. No matter what employee your customer interacts with, that interaction must draw the customer in again and again. It must virtually say “we want you not just your money.”
  7. Be flexible and adaptive. This doesn’t mean offering 100 different options. It means adjusting what you do offer to make the experience irresistible to customers. Don’t allow your metrics to become the culture. Metric-focused organizations slide into a rigid approach in service to the metrics. Serve the customer not the metric. Serve the customer and you’ll meet the metric.

Let’s do a workshop to train, empower, and inspire your employees very soon.


From my professional experience to your success,
Kate Nasser, The People Skills Coach™

Related Posts:
25 Worst Customer Experiences to Avoid Making the Same Mistakes w/ Your Customers
Customer Experience Superstars: Their Celebratory Give & Take!
11 Surefire Beliefs for Superior Customer Experience

©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

QuickSpot-grahpicV2

Engage in people skills learning!

Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience.

I invite your questions, welcome your wisdom, and look forward to working with you.
~Kate Nasser, The People Skills Coach™

Cultivating Positive Emotions: JOIN Us in People Skills Global Twitter Chat!

WHEN: Sunday May 10, 2015 at 10AM EDT. Hashtag: #peopleskills

Background on This Chat Topic: Cultivating Positive Emotions

Negativity often dominates the news, our thoughts, and our lives. Yet there are positive emotions that are just as present and powerful. JOIN us this Sunday May 10th, 2015 as we explore cultivating positive emotions.

My co-host is Dr. Hoda Maalouf She is a university chairperson, professor, mother, and co-author of Energize Your Leadership. You can also tap her insights through her blog.

Cultivating Positive Emotions: Image is People skills logo

Cultivating Positive Emotions: Image by KimbManson for Kate Nasser. All rights reserved.

Image designed by: Kimb Manson Graphics Design for Kate Nasser. All rights reserved.

Cultivating Positive Emotions

Some questions to get us thinking in advance. Actual questions will post live during the chat.

  • Positive emotions – what picture does it bring to your mind?
  • What are some examples of positive emotions that we don’t always consider?
  • Positive emotions in difficult times: Naiveté or Strength of Attitude?
  • How have other people’s positive emotions affected you?
  • What is the relationship between positive emotions and trust?
  • “Children live what they learn.” How can parents teach positive attitude?
  • What role do negative emotions play in our lives? Anything positive?
  • We hear so much about attitude of gratitude. What is its true power for a positive life?
  • How can we cultivate positive emotions?
  • What effects do leaders’ positive emotions have on employee engagement and performance?
  • How can leaders and managers cultivate positive emotions in the workplace?
  • How can you stay positive in the face of highly negative people?
  • What role do people skills play in developing and sustaining positive emotions and a positive life?

So bring your personal perspective, your favorite beverage, and join the people skills global chat community this Sunday May 10th , 2015 10am EDT on Twitter (hashtag: #peopleskills) to discuss cultivating positive emotions.

I also invite you to continue this chat by joining the Google+ People Skills Community and the LinkedIn Group People Skills Succeed to be a part of all the people skills discussions everyday 24×7. Get your people skills community member badge here.

Shout Out of Gratitude

My gratitude to all who participate and grow the people skills global chat community on Twitter (#peopleskills), Google+, and LinkedIn. We welcome your suggestions for topics, offers to co-host, and most especially your individual insights.

Special thanks this week to Dr. Hoda Maalouf for co-hosting with me and continued thanks to generous chat moderators Dave Moore, Hoda Maalouf, Tracy Shroyer, Jandis Price, Chantal Bechervaise and Tom Rhodes for their time and insightful contributions.





Hope you will all join People Skills Global Chat on Twitter #peopleskills this Sunday May 10th, 2015 10am EDT/7am PDT to explore cultivating positive emotions.

Everyone is welcome! We have only one rule in People Skills Global Chat: Respect for all even when we disagree.





TIP: If you have never been in a Twitter chat, you may find it helpful to log on to Twubs.com or Tweetchat.com, enter hashtag #peopleskills, and sign in to your Twitter account. The venue will insert the hashtag on each of your tweets and you will see all the tweets on one screen. Other tools available are Tchat.io, Hootsuite and TweetDeck.

I am the founder and host of the chat and will be happy to answer any questions you have in advance: Email me.

Chat with you this Sun. May 10th, 2015 10am EDT in People Skills Global Chat on Twitter (#peopleskills) TOPIC: Cultivating Positive Emotions.

Until then, as always, I wish you bonds of happiness and success!

From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Restarting Success: Replace Regret With 7 Certainties

Restarting Success: Image is small hot air balloon next off from large one.

Restarting Success: 7 Certainties to Turn Regret Into Success Image by: chicadecasa via Flickr.

Image by chicadecasa via Flickr Creative Commons License.

Restarting Success: 7 Certainties About Beginning Again

Whether restarting with a new relationship, more schooling, a career path, a new business, relocation, or healthier living, soar with the certainties of success.

  1. Restarting success is always an option — if we choose it.
  2. Past regrets are only permanent if we choose to live them again. Change behavior.
  3. The bigger pattern of woulda, shoulda, coulda shows the true success to go after now. See the pattern and the lesson — instead of obsessing over each event.
  4. There are infinite paths to create success. Be hungry and curious! Then pick one that makes sense now.
  5. Restarting success is easier than starting — because of the lessons learned!
  6. Habit can be a bully that stops us from changing. Cast off old habits and create new ones! Begin again with new behaviors. “Habit is either the best of servants or the worst of masters.” ~Nathaniel Emmons.
  7. As long as we are alive, restarting success is an option. Don’t let fear say it isn’t!


Woulda, shoulda, coulda is a useless lament that keeps us stuck. Life is rich and full of opportunities if we begin again with a new mindset.

I travelled three career paths before starting my own business. Not easy but very achievable — without regrets.

When have you restarted success & where did it take you?


From my professional experience to your success,
Kate Nasser, The People Skills Coach™

Related Posts:
Want Success? Don’t Let Fear Be the Gum on Your Shoe
Give Rise to Your Success w/ These People Skills Traits

©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

QuickSpot-grahpicV2

Engage in people skills learning!

Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience.

I invite your questions, welcome your wisdom, and look forward to working with you.
~Kate Nasser, The People Skills Coach™

Difficult Customer Moments: Free Your Mind!

With more than twenty years of teaching how to handle difficult customer moments, I can attest to one eternal truth:

Both the obstacle and the pathway to handing difficult moments with customers are in the mind — our minds, not theirs.

Difficult Customer Moments: Image is sign that says free your mind now!

Free Your Mind to Deliver Superior Service in Difficult Customer Moments Image by: EnvironmentBlog

Image by: Environmentblog via Creative Commons License

In Difficult Customer Moments: Free Our Minds!

First and most importantly, let’s free our minds of the disdainful phrase — difficult customer — and replace it with the empowering phrase, difficult moment. This changes our outlook from one of resentment and disregard to empowered action. We don’t resent customers and who they are. We work to remedy the difficulty.

Secondly replace our desperate lament “Why Me”, with the mind freeing phrase “What If”.


What If …

  1. The customer has goals we don’t understand yet?
  2. The customer’s personality is different from ours?
  3. There’s an urgency we are not aware of?
  4. The customer has insight beyond ours?
  5. There are cultural differences causing stress?
  6. The customer simply feels confused and worried?
  7. The customer is pressed for time?
  8. Trust is still lacking?

And What If …

  1. We listen carefully to hear what the customer is saying and not saying?
  2. We adapt to the customer’s personality type to build the bond?
  3. We explore to detect the urgent pressure?
  4. We hear the need instead of an attack to learn the bigger picture?
  5. We let the customer set the cultural bent?
  6. We clear confusion to relieve the worry?
  7. We empathize and then get to resolving the issue?
  8. We do everything we can to rebuild trust?

The phrase “What if” lights up the creative parts of our brain freeing us from the emotional trap of defensiveness. When we free our minds of labels and blame, we see and hear invaluable information, alternate views, and previously undetected possibilities.

Open-mindedness transforms the difficult customer moment from heavy burden to superior customer service. Our adaptability and new thinking show the customer our professional care and that echoes throughout the customer’s community.

Action Summary
In difficult customer moments, silently ask yourself these what ifs. This mind freeing approach will:

  • Keep you calm and caring.
  • Stop you from telling the customer “calm down.” (Don’t ever say this!)
  • Tool you with great questions to ask the customer.
  • Improve your listening.
  • Fuel you with ideas on how to resolve the problem.
  • Lift your spirit and sustain your morale.
  • Wow the customer with care and great service recovery.

When have you received great care as a customer when you were upset?


From my professional experience to your success,
Kate Nasser, The People Skills Coach™

Related Posts:
5 Powerful Beliefs & Actions to Win Over Rude or Angry Customers
24 Customer Service Tips to Make it Easy for Customers

©2012-2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

QuickSpot-grahpicV2

Engage in people skills learning!

Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience.

I invite your questions, welcome your wisdom, and look forward to working with you.
~Kate Nasser, The People Skills Coach™

Giant Communication Blunder & One Very Easy Fix

You feel strongly about something. You want others to care about it. As you communicate with them, you hit a brick wall! What’s the problem? You built the wall!

Giant Communication Blunder: Image is brick wall w/ a one way sign on it.

Giant Communication Blunder. Image by Great Beyond via Flickr Creative Commons License.

Grateful for image by Great Beyond via Flickr Creative Commons License.

Ask yourself, have you slipped into stating questions instead of asking questions? When people feel strongly about something they often slip into stating a question that tells instead of asks.

Don’t you think? Wouldn’t it be better?

What answers do you expect? You are in tell and sell mode and pretending it is conversation and listening.

Instead of stating their true opinions, they either say “no”, say nothing, or walk away. You suddenly face the brick wall you built.

Can’t people disagree regardless of how you pose the question? Yes, some can. Will they want to bother? Very likely no.

Questions like “don’t you think” …

  • Treat others as subordinate
  • Suggest others’ views are not important
  • Demand agreement while pretending to be open-minded

This is a giant communication blunder. Who wants to scale a brick wall of pretense and arrogance — especially when they don’t care as much about your cause as you do.

One Easy Fix to This Giant Communication Blunder

State your opinion as opinion and ask open-ended questions to engage others. “What do you think?” vs. “Don’t you think?” Ask and listen.

Influence honors others with generous restraint and gentle honesty. It invites people to express their views and make their own decision.

What else do you think contributes to influential communication?


From my professional experience to your success,
Kate Nasser, The People Skills Coach™

Related Posts:
Potent Communication: 9 Easy People Skills Tips
Silence: When Is It Golden and When Not?

©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

QuickSpot-grahpicV2

Engage in people skills learning!

Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience.

I invite your questions, welcome your wisdom, and look forward to working with you.
~Kate Nasser, The People Skills Coach™

Vigilance and Optimism – People Skills global Twitter chat topic.

WHEN/WHERE: Join us Sunday Feb 1st, 2015 on Twitter at 10AM ET. Hashtag: #peopleskills

Time converter:
Please click the time converter link above to convert 10am ET to your local time.


Vigilance and Optimism – Opposites or Valuable Partners?

Join us Sunday Feb. 1st 10am ET to explore the balance of vigilance and optimism. Vigilance about impending trouble is sometimes seen as the enemy of optimism — hopefulness about the future. When this happens, people often frizzle in disagreement, resist each others’ views, or even avoid each other. As a human interaction consultant, I’ve seen it over and over.

That led me to to putting vigilance and optimism on the people skills chat schedule. Joining me as co-host is Dr. Hoda Maalouf, university professor with an incredible passion for human development, learning, and a peaceful world.

Vigilance and optimism: Image is People skills logo

Vigilance and optimism: Image by KimbManson for Kate Nasser. All rights reserved.

Image designed by: Kimb Manson Graphics Design for Kate Nasser. All rights reserved.

Vigilance and Optimism – Where’s the Balance?

If you keep your ears, eyes, and mind alert for trouble, does that mean you are a negative naysayer? Or is it a sign of wisdom — the way to make an optimistic view come to fruition? There are many different views on this. Thus we will explore vigilance and optimism in #Peopleskills global Twitter chat. JOIN us!

Here are some questions to get us thinking in advance:

  • In your view, what is optimism? What is vigilance?
  • Can optimism and vigilance co-exist? Y/N Why?
  • What are the benefits of each?
  • Optimistic people live more satisfying lives. Agree/Disagree Why?
  • “Eternal vigilance is the price of liberty.” Agree/Disagree. Impact?
  • What object/image comes to your mind that represents vigilance and optimism in harmony?
  • How can we balance vigilance and optimism if at all?
  • If you had to choose, would you rather work for a highly vigilant leader or a very optimistic leader? Why?
  • Are you vigilant, optimistic, or ________________________?
  • How does foresight and hindsight affect your view of vigilance and optimism?
  • How do great leaders use optimism and/or vigilance to lead well?

These are just some questions to get us thinking. Actual questions will post live during the chat.

Bring your experience, curiosity, a beverage, and join the community on Sunday Feb. 1st 10am ET to offer your views on vigilance and optimism.

I also invite you to continue this chat by joining the Google+ People Skills Community, The Facebook Group People Skills That Really Matter and the LinkedIn Group People Skills Succeed to be a part of all the people skills discussions everyday 24×7. Get your people skills community member badge here.

Shout Out of Gratitude

Special thanks to Dr. Hoda Maalouf for co-hosting this topic with me!

My gratitude to all who participate and grow the people skills global community on Twitter (#peopleskills), Google+, LinkedIn, and Facebook. We welcome your suggestions for topics, offers to co-host, and most especially your diverse insights.

Continued thanks to generous chat moderators Chantal Bechervaise, Dave Moore, Hoda Maalouf, Tracy Shroyer, Jandis Price and Tom Rhodes for their time and contributions.





Hope you will all join people skills global Twitter chat (#peopleskills) this Sunday Feb. 1st 2015, 10am ET/7am PT on vigilance and optimism.

Everyone is welcome! We have only one rule in People Skills Global Chat: Respect for all even when we disagree.




TIP: If you have never been in a Twitter chat, you may find it helpful to log on to Tweetchat.com, or Twubs.com and enter hashtag #peopleskills. Sign in to your Twitter account. The venue will insert the hashtag on each of your tweets and you will see all the tweets on one screen. Other tools available are Tchat.io, Hootsuite and TweetDeck.

I am the founder and host of the chat and will be happy to answer any questions you have in advance: Email me.

Connect with you this Sun. Feb. 1st, 2015, in #peopleskills global Twitter chat 10am ET on vigilance and optimism.

Until then, as always, I wish you bonds of happiness and success!

From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Ending Toxic Interactions & Relationships: Our People Skills Chat Topic Jan. 11th

WHEN/WHERE: Join us Sunday Jan. 11, 2015 on Twitter at 10AM ET. Hashtag: #peopleskills

Time converter:
Please click the time converter link above to convert 10am ET to your local time.


People Skills Chat Topic: Ending Toxic Interactions & Relationships

Join us Sunday Jan. 11th 10am ET to discuss ending toxic interactions & relationships. In or outside of work, our interactions can be positive and productive if we create them. Our co-host for this great topic is Sonia Harris @harrisonia, owner/CEO of Harris Commerce, enhancing brands through events and creative digital imaging. Thanks Sonia for suggesting this valuable topic.

Ending Toxic Interactions & Relationships: Image is People skills logo

Ending Toxic Interactions & Relationships: Image by KimbManson for Kate Nasser. All rights reserved.

Image designed by: Kimb Manson Graphics Design for Kate Nasser. All rights reserved.

People Skills Chat: Ending Toxic Interactions & Relationships

When we think about how many interactions we have each day, the healthier the better! Toxic interactions — left too long — can become toxic relationships. As we start a new year of people skills chat, we are exploring choices that make for a healthy year.

Some questions to get us thinking in advance:

  • What exactly are toxic interactions and relationships?
  • What attitudes and behaviors characterize toxic interactions and relationships?
  • How do toxic relationships affect people and the future?
  • “Turn the other cheek.” Does it apply to dealing with toxic interactions and relationships?
  • How can you avoid and/or escape toxic interactions at work?
  • Toxic interactions among team members: How do they stay alive and how do you cure them?
  • How can you be patient with people yet not tolerate toxic behaviors?
  • What leadership behaviors do you find toxic?
  • How do you deal with a toxic leader/manager?
  • How do great leaders create non-toxic environments and relationships?
  • People Skills: How do they fix toxic interactions and create positive ones?

These are just some questions to get us thinking. Actual questions will post live during the chat.

Bring your experience, curiosity, a beverage, and join the global #peopleskills Twitter chat Sun. Jan 11th, 10am ET to explore ending toxic interactions and relationships.

I also invite you to continue this chat by joining the Google+ People Skills Community, The Facebook Group People Skills That Really Matter and the LinkedIn Group People Skills Succeed to be a part of all the people skills discussions everyday 24×7. Get your people skills community member badge here.

Shout Out of Gratitude

My gratitude to all who participate and grow the people skills global community on Twitter (#peopleskills), Google+, LinkedIn, and Facebook. We welcome your suggestions for topics, offers to co-host, and most especially your diverse insights.

Special thanks to this week’s co-host Sonia Harris @harrisonia. Continued thanks to generous chat moderators Chantal Bechervaise, Dave Moore, Hoda Maalouf, Tracy Shroyer and Tom Rhodes for their time and contributions.





Hope you will all join our People Skills Chat on Twitter (#peopleskills) this Sunday Jan. 11th, 10am ET/7am PT to share your insights and perspective ending toxic interactions and relationships.

Everyone is welcome! We have only one rule in People Skills Global Chat: Respect for all even when we disagree.




TIP: If you have never been in a Twitter chat, you may find it helpful to log on to Tweetchat.com, or Twubs.com and enter hashtag #peopleskills. Sign in to your Twitter account. The venue will insert the hashtag on each of your tweets and you will see all the tweets on one screen. Other tools available are Tchat.io, Hootsuite and TweetDeck.

I am the founder and host of the chat and will be happy to answer any questions you have in advance: Email me.

Connect with you this Sunday Jan. 11, 2015, in global #peopleskills Twitter chat 10am ET to discuss ending toxic interactions and relationships.

Until then, as always, I wish you bonds of happiness and success!

From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2014 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Toxic People: How to Stay Calm When Interacting w/ Them


I remember a colleague from years ago who remained incredibly calm in the face of toxic people. Despite the storm of frustration, she moved forward unscathed, with a positive attitude.

I asked her one day, “What’s your secret when dealing with toxic people?” She replied, “Find pleasure in frustration.”

She told me she found people infinitely intriguing and took great pleasure in seeing through, behind, and beyond the frustrating behavior.


Toxic People: Image is a Rainbow

Pleasures That Calm When Dealing With Toxic People Image by:NomadicLass

Image via Nomadic Lass via Flickr Creative Commons License.

7 Pleasures That Calm When Dealing With Toxic People

  1. Find a pleasant detour to your frustration by seeing your goal beyond the moment.

    A detour gets you to your destination if you don’t get lost in their toxic behavior. Find your own detour; don’t take theirs.


  2. Find pleasure in learning about yourself.

    As their toxic behavior peeks out, ask “what can I possibly discover from this?” Perhaps your insecurities and fears, your ethos and values, your strength to speak up, your control to hold back, your intuition, your career destiny, or your personal leadership skills.


  3. Find sanctuary in owning your energy.

    Success takes energy; channel it into your happy journey not into a toxic dump.


  4. Find pleasure as a spectator.

    See the dysfunction as a comedy or reality TV show. Enjoy the humor in the absurd behavior from the safe distance of your objectivity.


  5. Give yourself permission to escape to a more pleasant place.

    Whether you mentally escape to happier thoughts or physically move to a better place, your happiness is a choice. Whether it’s a toxic boss, a frustrating coworker, a pesky neighbor, or grating acquaintance at a hobby you enjoy, your communication choices with each can be your escape shoot to happiness.

    “If your world doesn’t allow you to dream, move to one where you can.” ~ Billy Idol


  6. Separate the behavior from the person.

    Most of us know that we can’t change others. However we can influence others’ behavior with our behavior. Instead of seeing them as toxic people, see the toxic behaviors. It calms and empowers you.


  7. Extricate your mindset when you can’t escape the moment.

    If you must be around someone who irks you, simply highlight the difference between the two of you: “We see things differently.” It states your calm acceptance of the difference and doesn’t trap you in the toxic behavior.






Find pleasure in frustration and get your calm on. Well worth the effort for a fabulous life!




Dealing with toxic people: What success have you had & how can I help you?



From my professional experience to your success,
Kate Nasser, The People Skills Coach™

Related Posts:
Reduce Conflict: Hear the Urgency Before the Yell!
Positive Attitudes for Dealing w/ a Toxic Boss

©2012-2014 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

This Week’s #Peopleskills Chat Topic – Moving From Conflict to Collaboration

WHEN/WHERE: Join us Sunday Dec. 7, 2014 on Twitter at 10AM ET. Hashtag: #peopleskills

Time converter:
Please click the time converter link above to convert 10am EST to your local time.


Conflict to Collaboration: The Journey to a Better Place

Join us Sunday Dec. 7th 10am ET to discuss conflict vs. collaboration.

Conflict to Collaboration: Image is People skills logo

Conflict to Collaboration: Image by KimbManson for Kate Nasser. All rights reserved.

Image designed by: Kimb Manson Graphics Design for Kate Nasser. All rights reserved.

How Can People Move From Conflict to Collaboration Sooner?

Throughout the world, conflict rages on. It makes me wonder, what does it take to either prevent conflict or move from conflict to collaboration sooner?

Some questions to get us thinking in advance:

  • Conflict – how do you define it?
  • Why does conflict erupt? How does it happen?
  • Collaboration – what image does it bring to your mind?
  • Opinion: Is it possible to accomplish the same things w/ collaboration that we could w/ conflict?
  • “Conflict is a good thing. It toughens people up.” Ag/ Disagree? Why is this such a popular belief?
  • Does society today promote bullying by saying conflict is good? Pls. explain.
  • Why do some people see collaborators as weak?
  • “Speak (walk) softly and carry a big stick.” ~Theodore Roosevelt Why/why not?
  • What role does humility play (if at all) in conflict and/or collaboration?
  • What does it take to move from conflict to collaboration?
  • What will it take to make collaboration and care more desirable than conflict?
  • How can people skills move people from conflict to collaboration sooner?

These are just some questions to get us thinking. Actual questions will post live during the chat.

Bring your experience, curiosity, a beverage, and join the community on Sunday Dec. 7, 10am ET in People Skills Chat on Twitter (hashtag: #peopleskills). We will discuss moving from conflict to collaboration.

I also invite you to continue this chat by joining the Google+ People Skills Community, The Facebook Group People Skills That Really Matter and the LinkedIn Group People Skills Succeed to be a part of all the people skills discussions everyday 24×7. Get your people skills community member badge here.

Shout Out of Gratitude

My gratitude to all who participate and grow the people skills global community on Twitter (#peopleskills), Google+, LinkedIn, and Facebook. We welcome your suggestions for topics, offers to co-host, and most especially your diverse insights.

Continued thanks to generous chat moderators Chantal Bechervaise, Dave Moore, Hoda Maalouf, Tracy Shroyer and Tom Rhodes for their time and contributions.





Hope you will all join our People Skills Chat on Twitter (#peopleskills) this Sunday Dec. 7, 2014, 10am ET/7am PT to share your insights and perspective moving from conflict to collaboration.

Everyone is welcome! We have only one rule in People Skills Global Chat: Respect for all even when we disagree.




TIP: If you have never been in a Twitter chat, you may find it helpful to log on to Tweetchat.com, or Twubs.com and enter hashtag #peopleskills. Sign in to your Twitter account. The venue will insert the hashtag on each of your tweets and you will see all the tweets on one screen. Other tools available are Tchat.io, Hootsuite and TweetDeck.

I am the founder and host of the chat and will be happy to answer any questions you have in advance: Email me.

Connect with you this Sun. Dec. 7, 2014, in global #peopleskills Twitter chat 10am ET to explore moving from conflict to collaboration.

Until then, as always, I wish you bonds of happiness and success!

From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2014 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

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