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	<title>KateNasser.com &#187; attitude</title>
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	<description>The People-Skills Coach&#8482;</description>
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		<title>Leaders, See &amp; Communicate Clearly on Confidence</title>
		<link>http://katenasser.com/leaders-see-communicate-clearly-on-confidence-employee-engagement/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/leaders-see-communicate-clearly-on-confidence-employee-engagement/#comments</comments>
		<pubDate>Sun, 13 May 2012 15:45:58 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Employee Engagement]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[clarity]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[confidence]]></category>
		<category><![CDATA[diversity]]></category>
		<category><![CDATA[employee engagement]]></category>
		<category><![CDATA[intercultural]]></category>
		<category><![CDATA[interpersonal skills]]></category>
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		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[Mindset]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Personality Type]]></category>
		<category><![CDATA[self-confidence]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[truth]]></category>
		<category><![CDATA[vision]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=22632</guid>
		<description><![CDATA[Many leaders realize confidence looks different between genders and cultures. Yet leaders still miss 1 key determinant of confidence - performance expectations.  5 questions to see and communicate more clearly on confidence and engage employees' talent!]]></description>
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		<slash:comments>5</slash:comments>
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		<title>Leaders, Are You Confusing Change Fatigue &amp; Change Resistance?</title>
		<link>http://katenasser.com/leaders-are-you-confusing-change-fatigue-change-resistance/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/leaders-are-you-confusing-change-fatigue-change-resistance/#comments</comments>
		<pubDate>Tue, 08 May 2012 10:30:31 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Thriving in Change]]></category>
		<category><![CDATA[Agile Teams]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[corporate]]></category>
		<category><![CDATA[empowerment]]></category>
		<category><![CDATA[fear of change]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[Leading change]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[morale]]></category>
		<category><![CDATA[organization]]></category>
		<category><![CDATA[Resistance to Change]]></category>
		<category><![CDATA[success]]></category>
		<category><![CDATA[teams]]></category>
		<category><![CDATA[thrive in change]]></category>
		<category><![CDATA[workplace]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=21952</guid>
		<description><![CDATA[Leaders who crave change are often blind to the change fatigue they create. They assume it is the typical change resistance and continue with frequent changes. This is a pricey misstep.  If you are a high change leader, prevent change fatigue with these 4 steps.]]></description>
		<wfw:commentRss>http://katenasser.com/leaders-are-you-confusing-change-fatigue-change-resistance/feed/</wfw:commentRss>
		<slash:comments>14</slash:comments>
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		<item>
		<title>Super Customer Experience: Leaders, Are You Attitude Ready?</title>
		<link>http://katenasser.com/super-customer-service-experience-leaders-are-you-attitude-ready/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/super-customer-service-experience-leaders-are-you-attitude-ready/#comments</comments>
		<pubDate>Tue, 01 May 2012 17:40:47 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[agents]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[consistency]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[Customer Care]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[excellence]]></category>
		<category><![CDATA[experience]]></category>
		<category><![CDATA[Front Line]]></category>
		<category><![CDATA[interpersonal skills]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[Mindset]]></category>
		<category><![CDATA[morale]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[rapport]]></category>
		<category><![CDATA[reps]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[super]]></category>
		<category><![CDATA[supervisors]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=22318</guid>
		<description><![CDATA[Leaders, do customers experience superior customer service you promise? To say yes, you must be sure that every team member is attitude ready! Here's a checklist.]]></description>
		<wfw:commentRss>http://katenasser.com/super-customer-service-experience-leaders-are-you-attitude-ready/feed/</wfw:commentRss>
		<slash:comments>7</slash:comments>
		</item>
		<item>
		<title>Super Customer Experience: Rapport is the Artery to the Heart</title>
		<link>http://katenasser.com/super-customer-experience-rapport-is-the-artery-to-the-heart-of-trust/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/super-customer-experience-rapport-is-the-artery-to-the-heart-of-trust/#comments</comments>
		<pubDate>Thu, 26 Apr 2012 02:30:54 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[agents]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[crm]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer friendly]]></category>
		<category><![CDATA[experience]]></category>
		<category><![CDATA[interpersonal skills]]></category>
		<category><![CDATA[listening]]></category>
		<category><![CDATA[loyalty]]></category>
		<category><![CDATA[Mindset]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[rapport]]></category>
		<category><![CDATA[relationships]]></category>
		<category><![CDATA[reps]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[satisfaction]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[super]]></category>
		<category><![CDATA[trust]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=22150</guid>
		<description><![CDATA[Rapport is the artery to the heart of trust on the road to super customer experience.  6 key steps to improve rapport and a validation of what's in it for you and your brand.  Inspiration for all from leadership through the front line CSRs.]]></description>
		<wfw:commentRss>http://katenasser.com/super-customer-experience-rapport-is-the-artery-to-the-heart-of-trust/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Psychological Barriers to a Super Customer Experience</title>
		<link>http://katenasser.com/super-customer-experience-psychological-barriers/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/super-customer-experience-psychological-barriers/#comments</comments>
		<pubDate>Wed, 18 Apr 2012 01:55:09 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[agents]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[care]]></category>
		<category><![CDATA[crm]]></category>
		<category><![CDATA[CSRs]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[experience]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[Mindset]]></category>
		<category><![CDATA[outstanding]]></category>
		<category><![CDATA[reps]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[super]]></category>
		<category><![CDATA[technical support reps.]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=21875</guid>
		<description><![CDATA[Reps, agents, &#038; managers bad behavior choices w/ customers are often rooted in psychological issues. The damage to the customer relationship is dramatic and thus worthy of your time and attention.  Here are 4 commons ones &#038; how to overcome for super customer experience.  ]]></description>
		<wfw:commentRss>http://katenasser.com/super-customer-experience-psychological-barriers/feed/</wfw:commentRss>
		<slash:comments>21</slash:comments>
		</item>
		<item>
		<title>Visionary Experience Leaders, Are You Conquering Customer Loyalty?</title>
		<link>http://katenasser.com/visionary-experience-leaders-are-you-conquering-customer-loyalty/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/visionary-experience-leaders-are-you-conquering-customer-loyalty/#comments</comments>
		<pubDate>Mon, 02 Apr 2012 04:02:43 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[culture]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[experience]]></category>
		<category><![CDATA[hotel]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[listen]]></category>
		<category><![CDATA[listening]]></category>
		<category><![CDATA[loyalty]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[satisfaction]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[super]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=21480</guid>
		<description><![CDATA[Leaders, are you planting deep roots to grow customer loyalty or trying to conquer w/ a veneer of customer care? Real life examples from The People-Skills Coach™.]]></description>
		<wfw:commentRss>http://katenasser.com/visionary-experience-leaders-are-you-conquering-customer-loyalty/feed/</wfw:commentRss>
		<slash:comments>21</slash:comments>
		</item>
		<item>
		<title>Leaders, 6 Positive Replies to Transform Complaints into Action</title>
		<link>http://katenasser.com/leaders-6-positive-replies-to-transform-complaints-into-action/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/leaders-6-positive-replies-to-transform-complaints-into-action/#comments</comments>
		<pubDate>Wed, 28 Mar 2012 19:00:36 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Action-oriented]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[corporate]]></category>
		<category><![CDATA[EI]]></category>
		<category><![CDATA[emotional intelligence]]></category>
		<category><![CDATA[employee]]></category>
		<category><![CDATA[employee engagement]]></category>
		<category><![CDATA[engagement]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[morale]]></category>
		<category><![CDATA[negative]]></category>
		<category><![CDATA[optimism]]></category>
		<category><![CDATA[pessimism]]></category>
		<category><![CDATA[positive]]></category>
		<category><![CDATA[results]]></category>
		<category><![CDATA[skepticism]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[success]]></category>
		<category><![CDATA[supervisors]]></category>
		<category><![CDATA[workplace]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=20591</guid>
		<description><![CDATA[Leaders and managers, are you frustrated w/ employees who chronically complain? Here are 6 positive replies fr The People-Skills Coach™ that engage employees.  Transform complaints into action and guide all to success!]]></description>
		<wfw:commentRss>http://katenasser.com/leaders-6-positive-replies-to-transform-complaints-into-action/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Leaders, THE Threat to Superior Customer Experience</title>
		<link>http://katenasser.com/leaders-the-threat-to-superior-customer-experience/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/leaders-the-threat-to-superior-customer-experience/#comments</comments>
		<pubDate>Wed, 21 Mar 2012 09:30:14 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[action]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[corporate]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[Customer Care]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[disrespect]]></category>
		<category><![CDATA[executives]]></category>
		<category><![CDATA[experience]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[loyalty]]></category>
		<category><![CDATA[narcissism]]></category>
		<category><![CDATA[respect]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[super]]></category>
		<category><![CDATA[superior]]></category>
		<category><![CDATA[thoughts]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=21252</guid>
		<description><![CDATA[A recent expose on CBS Sunday Morning highlighted the derogatory names that companies use about their customers.  As I watched with sadness and wonderment, I began to write this post about THE threat to superior customer experience.  I welcome your insights as well as shout outs about companies that do deliver!]]></description>
		<wfw:commentRss>http://katenasser.com/leaders-the-threat-to-superior-customer-experience/feed/</wfw:commentRss>
		<slash:comments>22</slash:comments>
		</item>
		<item>
		<title>Leaders, Engage Employees Through Entrepreneurial Spirit</title>
		<link>http://katenasser.com/leaders-engage-employees-through-entrepreneurial-spirit/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/leaders-engage-employees-through-entrepreneurial-spirit/#comments</comments>
		<pubDate>Sun, 18 Mar 2012 13:30:02 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[corporate]]></category>
		<category><![CDATA[culture]]></category>
		<category><![CDATA[employee engagement]]></category>
		<category><![CDATA[engage]]></category>
		<category><![CDATA[entrepreneur]]></category>
		<category><![CDATA[future]]></category>
		<category><![CDATA[inspire]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[morale]]></category>
		<category><![CDATA[motivation]]></category>
		<category><![CDATA[organization]]></category>
		<category><![CDATA[success]]></category>
		<category><![CDATA[workforce]]></category>
		<category><![CDATA[workplace]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=20598</guid>
		<description><![CDATA[There are many employees who want the security of a paycheck yet ache to contribute and learn more. Engage these 6 entrepreneurial traits in employees for innovative and transformational results in business.]]></description>
		<wfw:commentRss>http://katenasser.com/leaders-engage-employees-through-entrepreneurial-spirit/feed/</wfw:commentRss>
		<slash:comments>19</slash:comments>
		</item>
		<item>
		<title>Customer Service: When You Hear Spaghetti, Don&#8217;t Serve Veal</title>
		<link>http://katenasser.com/customer-service-when-you-hear-spaghetti-dont-serve-veal/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/customer-service-when-you-hear-spaghetti-dont-serve-veal/#comments</comments>
		<pubDate>Wed, 14 Mar 2012 13:25:25 +0000</pubDate>
		<dc:creator>Pattie Roberts</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[CSR]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[Customer Care]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[listening]]></category>
		<category><![CDATA[Passion to Care]]></category>
		<category><![CDATA[service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=21064</guid>
		<description><![CDATA[Guest blogger, Pattie Roberts, recounts a personal story that so many can experience in their personal life and in frustrating customer service situations.  Here's one important listening lesson.  Can you answer her question?]]></description>
		<wfw:commentRss>http://katenasser.com/customer-service-when-you-hear-spaghetti-dont-serve-veal/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Leaders, 5 Legacy Attitudes to Replace for Employee Engagement</title>
		<link>http://katenasser.com/leaders-5-legacy-attitudes-to-replace-for-employee-engagement/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/leaders-5-legacy-attitudes-to-replace-for-employee-engagement/#comments</comments>
		<pubDate>Sun, 26 Feb 2012 13:00:26 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[appreciation]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[behavior change]]></category>
		<category><![CDATA[best results]]></category>
		<category><![CDATA[commitment]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[contributions]]></category>
		<category><![CDATA[employee engagement]]></category>
		<category><![CDATA[inspiration]]></category>
		<category><![CDATA[interpersonal]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[morale]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[results]]></category>
		<category><![CDATA[supervisors]]></category>
		<category><![CDATA[talent]]></category>
		<category><![CDATA[teams]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=19762</guid>
		<description><![CDATA[Traditional leadership beliefs hang on and squelch employee engagement, so needed to reach results. If you still hold these 5 attitudes, replace them for maximum success.]]></description>
		<wfw:commentRss>http://katenasser.com/leaders-5-legacy-attitudes-to-replace-for-employee-engagement/feed/</wfw:commentRss>
		<slash:comments>13</slash:comments>
		</item>
		<item>
		<title>Hiring My Pleasure Employees for Super Customer Experience</title>
		<link>http://katenasser.com/hiring-my-pleasure-employees-for-super-customer-experience/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/hiring-my-pleasure-employees-for-super-customer-experience/#comments</comments>
		<pubDate>Mon, 20 Feb 2012 13:00:36 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[agents]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[care]]></category>
		<category><![CDATA[civility]]></category>
		<category><![CDATA[CSRs]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[empathy]]></category>
		<category><![CDATA[etiquette]]></category>
		<category><![CDATA[hiring]]></category>
		<category><![CDATA[interview]]></category>
		<category><![CDATA[morale]]></category>
		<category><![CDATA[Passion to Care]]></category>
		<category><![CDATA[reps]]></category>
		<category><![CDATA[results]]></category>
		<category><![CDATA[serve]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=20595</guid>
		<description><![CDATA[Job candidates for customer service &#038; care that use the phrase my pleasure &#038; no problem can shine. If you understand what these phrases really mean, you will not mistake it for selfishness. Hire this natural talent for super customer experience &#038; self-sustaining morale!]]></description>
		<wfw:commentRss>http://katenasser.com/hiring-my-pleasure-employees-for-super-customer-experience/feed/</wfw:commentRss>
		<slash:comments>14</slash:comments>
		</item>
		<item>
		<title>Leaders: Replace the No Whining Sign</title>
		<link>http://katenasser.com/leaders-replace-the-no-whining-sign/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/leaders-replace-the-no-whining-sign/#comments</comments>
		<pubDate>Wed, 15 Feb 2012 16:45:57 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Coaching Professional]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[accountability]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[behavior]]></category>
		<category><![CDATA[best results]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[employee]]></category>
		<category><![CDATA[engagement]]></category>
		<category><![CDATA[interpersonal]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[morale]]></category>
		<category><![CDATA[negative]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[positive]]></category>
		<category><![CDATA[productivity]]></category>
		<category><![CDATA[skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[success]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=20515</guid>
		<description><![CDATA[Leaders, the stop whining approach to leadership is dangerously demeaning. Replace it by modeling w/ these stellar people-skills behaviors that bring success.]]></description>
		<wfw:commentRss>http://katenasser.com/leaders-replace-the-no-whining-sign/feed/</wfw:commentRss>
		<slash:comments>14</slash:comments>
		</item>
		<item>
		<title>5 Psychologically Uncomfortable Career Shaping Opportunities</title>
		<link>http://katenasser.com/5-psychologically-uncomfortable-career-shaping-opportunities/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/5-psychologically-uncomfortable-career-shaping-opportunities/#comments</comments>
		<pubDate>Thu, 09 Feb 2012 02:16:05 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Careers & Jobs]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Thriving in Change]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[behavior change]]></category>
		<category><![CDATA[Career]]></category>
		<category><![CDATA[Change]]></category>
		<category><![CDATA[commitment]]></category>
		<category><![CDATA[confidence]]></category>
		<category><![CDATA[emotion]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Learning]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[negative]]></category>
		<category><![CDATA[new start]]></category>
		<category><![CDATA[opportunity]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[persistence]]></category>
		<category><![CDATA[positive]]></category>
		<category><![CDATA[project]]></category>
		<category><![CDATA[self-confidence]]></category>
		<category><![CDATA[teams]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=20409</guid>
		<description><![CDATA[People focus on major career shaping milestones &#038; overlook psychologically uncomfortable opportunities. Here are 5 worthy ones from The People-Skills Coach™.]]></description>
		<wfw:commentRss>http://katenasser.com/5-psychologically-uncomfortable-career-shaping-opportunities/feed/</wfw:commentRss>
		<slash:comments>9</slash:comments>
		</item>
		<item>
		<title>Customer Service &amp; IT Support Leaders: Do You Hear the Envy?</title>
		<link>http://katenasser.com/customer-service-it-support-leaders-do-you-hear-the-envy/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/customer-service-it-support-leaders-do-you-hear-the-envy/#comments</comments>
		<pubDate>Mon, 06 Feb 2012 04:20:56 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[IT]]></category>
		<category><![CDATA[analysts]]></category>
		<category><![CDATA[appreciation]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[CIOs]]></category>
		<category><![CDATA[CSRs]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[Customer Care]]></category>
		<category><![CDATA[customer satisfaction]]></category>
		<category><![CDATA[difficult customers]]></category>
		<category><![CDATA[envy]]></category>
		<category><![CDATA[inspiration]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[morale]]></category>
		<category><![CDATA[recognition]]></category>
		<category><![CDATA[reps]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[supervisors]]></category>
		<category><![CDATA[support]]></category>
		<category><![CDATA[Team Members]]></category>
		<category><![CDATA[teams]]></category>
		<category><![CDATA[technical]]></category>
		<category><![CDATA[technical support reps.]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>
		<category><![CDATA[vision]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=20320</guid>
		<description><![CDATA[Customer service and tech support leaders often ask me how to respond to team members who ask: "Why must we treat customers better than they treat us?" You might think this is a cry for fair and equal treatment. Some of it is. The rest is envy. Build fulfillment with these approaches to squelch this debilitating feeling.]]></description>
		<wfw:commentRss>http://katenasser.com/customer-service-it-support-leaders-do-you-hear-the-envy/feed/</wfw:commentRss>
		<slash:comments>4</slash:comments>
		</item>
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