Leading Superior Customer Experience: Turn Off the Power!

Leadership for Super Customer Experience: Turn Off the Power!  Image via Istock.

Customer service leaders, are you building a risky power-based culture or one of service excellence? 3 ways to check fr The People-Skills Coach™.

Superior Customer Service: Remove the Threat of One Phrase

Mislabelled Personality Conflict: Image is cracked eggs.

A popular phrase used today by customer service leaders and business owners threatens the integrity of our service profession. Here’s a winning alternative fr The People-Skills Coach™.

Going Global: The Magic Power of Color for Success

Guest blogger and executive intercultural coach, Anne Egros, discusses the magic power of color for success. Whether you are interviewing for a job, creating a brand marketing campaign, or interacting with business colleagues around the globe, you can benefit from knowing the intercultural meanings of color.

Make Customer Service Memorable As a Baby

Truly memorable customer service moments move customers to tell others about you. Leaders, make customer service and care as memorable as CD Baby! Here’s the story with a bit of outrageous humor …