care

A Critical People Skills Moment to Handle With Ease | #PeopleSkills

People-Skills: Image is faces - happy, sad, angry.

How do you handle this critical people skills moment w/ co-workers, teammates, your managers and leaders? Insight fr Kate Nasser The People Skills Coach™.

Compassionate Strangers: JOIN #PeopleSkills Global Chat April 2nd

Unconventional Interactions: Image is people skills logo.

Why do compassionate strangers help others? JOIN Kate Nasser, The People Skills Coach™ & global community in #PeopleSkills global Twitter chat SUN. April 2nd 10amEDT to explore this very human topic.

JOIN People Skills Chat Dec. 4: Balancing Self-Care & Care for Others

Unconventional Interactions: Image is people skills logo.

Balancing self-care & care for others is People Skills global Twitter chat topic SUN. Dec, 4th. JOIN Kate Nasser, The People Skills Coach™, co-host Liz King & global community 10amET/3pmGMT.

Comments Off

Customer Service Incompetence: Empathy Only For Tears

Customer Service Incompetence: Image is a tear from someone's eye.

Lack of empathy for customers is customer service incompetence. Give customers empathy long before they cry or leave. Insights fr The People Skills Coach™.

The 12 Most Desired Yet Unrequested Forms of Care | #Leadership

If people at work or home say you aren’t very caring when they feel bad, you will find this list of 12 forms of care to be very helpful. Instead of screaming out “tell me what you want”, increase your career and personal relationships with the emotional intelligence here…

19 Outstanding People Skills of Best Customer Service Reps

Best Customer Service Reps: Image is Light house beaming.

The very best customer service reps exhibit these outstanding people skills. Checklist from Kate Nasser, The People Skills Coach™.

Memorable Customer Experience: Far Deeper Than a Smile | #CX

Memorable Customer Experience: Image is Delta Calgary South Hotel

Truly memorable customer experience is not transaction; it is great interaction. The People Skills Coach™ shares memorable exp at Delta Calgary South Hotel and tips to all hotel leaders & reps on doing the same thing!

Outstanding Patient Experience: Create Through Communication | #peopleskills

Outstanding Patient Experience: Image is diverse healthcare professionals.

Answering questions clearly helps create an outstanding patient experience. Have you taught everyone how to do this? Tips fr The People Skills Coach™.

Super Customer Experience: Loyalty not Imprisonment! | #cx #custserv

Customer Experience Leaders & Chief Customer Officers & Marketing Executives: These 3 common mistakes make customers want to leave. In design, service, & delivery — fix these & build loyalty.

Making Worthy Teamwork Apologies | #integrity #peopleskills

Leaders, 3 Steps to a We Culture Image is: Two people connecting.

Leaders & Teammates: An apology must be sincere to succeed. But what frames it as sincere? Here’s the 6 point checklist fr The People Skills Coach™.

Empathy is the Connection Before the Solution | #business

Image is: Diverse business people.

Empathy is a key to business success. It turns diversity into understanding. It is the connection before the solution. Insights fr The People Skills Coach™.

Comments Off

Leadership Success: Think Balance Beam Not Mountain Top | #peopleskills

Leadership Success: Image is cross beams in tall building.

Leadership success is about balance — not just climbing to the summit. Balance is the real challenge! Balance tips fr Kate Nasser, The People Skills Coach™.

People Skills Topic: JOIN #PeopleSkills Chat on Patience Dec. 21st!

Unconventional Interactions: Image is people skills logo.

The people skills topic of patience is always worth exploring & practicing! JOIN The People Skills Coach™ for Twitter #peopleskills chat on patience – Sunday Dec. 21st 10amET.

Comments Off

Caring Words Cost Nothing & Bring You Everything | #custserv #leadership

Franchisees: Caring Words Cost Nothing: Image is a poster with those words.

Leaders & team members: Don’t mistake caring words in business as weak. They are emotionally intelligent & powerful. Tips fr The People Skills Coach™.

People Skills Inspiration to Help: JOIN Chat March 23 #peopleskills

Unconventional Interactions: Image is people skills logo.

People Skills Inspiration to Help: Why do some people jump in & help others & some hang back? Explore inTwitter chat w/ The People Skills Coach™.

Older Posts »