KateNasser.com

A recent post at http://resumebear.com emphasizes once again that people-skills (also known as soft skills) top employers’ lists of desired qualities. [http://resumebear.com/blog/index.php/2009/12/06/five-character-qualities/]

People-skills or soft skills also top the list of top skills that employers want and new graduates (GEN Y) lack. [http://www.resumebear.com/blog/index.php/2009/05/21/top-skills-employers-want-and-new-graduates-lack/]

As a 20 year veteran entrepreneur, I can also attest that outstanding people-skills or soft skills top the list for business success.  So whether you are a new graduate (GEN Y) or among the many people changing careers or industries, improving your people-skills (soft skills) is a winning step. What skills specifically? Verbal and written communication, listening, and teamwork.

I will be posting a series of content rich articles with tangible soft skills improvement steps.

In this post, 3 solid steps that improve communication with customers, teammates, suppliers, and definitely with leaders.

Soft Skills Tip #1

Speak current and future not past. Our communication is often riddled with references to the past.  Don’t believe me? Spend five to ten minutes being aware of what you say.  You will be very surprised at how often you reference the past.

Now rethink what you truly want to say and reword it to be focused on the present or future.  Focusing on the present and future minimizes the risk of digging up old problems between people, gets you active on solutions, and increases your value to employers and customers. It changes your image, your relationships, and your career/business success.  Simply put: In business, don’t take people back to the past.

True story to illustrate: I found a blog article on soft skills and posted it on Twitter.  I liked the main points the author made.  One of my Twitter followers read it and thought the author’s writing skills were poor.  She sent me the following message.  “Did you read it before you posted it?”  Her focus on the past made this a very poor communication. It can cause problems in interpersonal relationships.  After I wrote back to her, she made it clear that her main point was “I don’t like the author’s writing style”.  Her original message communicated something else.

Soft Skills Tip #2

Speak honestly and positively. Honesty is important in business.  How you deliver the honesty determines how the listener will hear and react to your message. Even during conflict, you can speak with positive tones to speed the healing after the conflict.
Simple Rules: State facts as facts and opinion as opinion. State what needs to change and what is currently good.

Soft Skills Tip #3

Skip the sarcasm. Sarcasm can often be misunderstood. It is more a form of anger than a form of humor. Keep it for moments with a close friend who loves your sarcasm or leave it to the stand-up comedians and bloggers whose brand is sarcasm. Customers, teammates, leaders and even suppliers respond much better to positive action oriented messages.

I hope you will share these tips with others. I ask only that you credit this site http://katenasser.com.

Check back frequently for more soft skills tips that strengthen your career and your business success. I welcome your tips, comments, and questions below.
Kate Nasser, The People-Skills Coach

Career and life transitions are difficult for many people. For some — downright scary. People feel they can no longer be who they are nor are they sure of what their life will become.

So what happens? They resist career and life changes. Wrong move for sure. There’s an easier way to transition to your new career and life goals. Need a little inspiration and guidance for the impending changes and transition?

Here’s one of my two minute motivators including music. It inspires and teaches lessons learned from my three career changes and even more transitions.  Change really doesn’t have to be so hard!

Remember, people change when the fear/risk of changing is less than the fear of staying the same. So take inspiration from this two minute motivator and replace your fear with the easier way.

After you watch this two minute motivator,  add your insights and transition stories in the comments field below.  I also welcome your questions.  I am here to help as a coach or as the speaker at your next event.

~Kate Nasser, The People-Skills Coach

If you are a Baby Boomer or Gen X and you find yourself downsized/out of work, how will you compete with the younger workers for jobs?  Leverage “you”.   Above all make sure you are using LinkedIn and Twitter. 

Here is the link for Twitter job posts: www.twitterjobsearch.com/map.  Also another link I found on Twitter on how to avoid the biggest job search mistakes: http://bit.ly/qiNWR.  

#1 Prepare simple statements that explain why you over the younger workers.

Sample.  “I am more valuable now than when I got out of school.  I apply my years of experience to the challenges of this decade.  I have been through many changes in my life so to me – change is normal.  I see experience as a guide not a bible.  I stay current with technology and I work easily with people of different ages, cultures, and education.  I am smart, trainable, and learn fast.   

To write your statement, read the related blog post here on this site:   http://katenasser.com/apply-yourself-and-then-apply-for-that-job/

#2 Bridge the gap for the interviewer.  Many interviewers are incented by their companies to hire young ones even though they do not admit it.  Give them significant evidence that you are the best hire to help them overcome their fears of bucking “corporate think”.   Not all interviewers are change agents at heart.   You must reduce their fear if you want a shot at the job.  And of course, don’t tell them they are afraid! 

#3 Back up your claims of being “current”.   Make sure you are on some online site such as LinkedIn or Twitter.  Learn how to text message.  Read up on current jargon in your field and in online networking.  Prepare examples of how you are using current technology to learn.  Are you doing webinars?  Are you going to school online?  All of this makes you “current”.

You are welcome to share this information with other blogs and social media if you credit this blog post.   I also welcome your comments and questions below.

Many thanks for visiting and click the RSS feed to receive updates on blog posts.

Kate Nasser, The People-Skills Coach

http://katenasser.com

A recent discussion post on LinkedIn posed the following question:

Most IT job postings list many skill sets.  How does one overcome this challenge when you have some but not ALL of the skills sets the employer is seeking?  My answer is: first apply your efforts to sketching a true picture of yourself.  Go beyond the list of technical skills and projects completed. 

As I coach many IT professionals, I guide them to see what they offer along with their technical skills.

Use this list to honestly assess your strengths:

• Are you great at seeing the bigger picture of individual tasks?
• Or are you truly better at digging in to the deep details?
• Are you great at initiating change or better at contributing once it starts?
• If you have great expertise in your technical area, are you also good at explaining/teaching it to others?
• Do you have experience in quickly rotating on/off project teams?
• Or do you have a special knack for building long term relationships within a team?
• Do you learn very quickly?
• What about IT work excites you?
• What level of satisfaction do you get working with end-user clients?  Any?
• Or do you shine at working behind the scenes to build state-of-the art systems?
• Do you have experience with different cultures even in your personal life? Valuable in a global environment.
• How experienced are you in giving presentations in your area of expertise?
• Are you the inventive creative techie?
• Or are you a customer-focused IT professional?
• What few words would your closest friends use to describe your strongest traits?

What else would you add to this list that highlights who you are?  Do not include that you can read both analog and digital clocks as did one job applicant.  Sadly this is a true story and the skill mentioned is not a standout!

Now sketch a picture of yourself with words.  Be concise, punchy, and include the benefits to your potential employer using key words from the job post description.  Not only will you have a better chance of getting a job; you will have a better chance of getting a job that fits your natural talents and interests.  If writing is truly not your strength, get help from someone who writes well.  Isn’t that what networking is all about? 

Please add your suggestions for the above list in the comments section below.  You are welcome to quote pieces of this article if you will be kind enough to post my name and the URL for this blog post.

Thanks for visiting this blog and get ready for the job fit you have always wanted! 

Click the RSS feed button to receive more actionable blog posts from me …

– Kate Nasser, The People-Skills Coach and Former Techie

http://katenasser.com