Adaptability Wins in People-Skills, Leadership, Teamwork, Customer Service, and Everywhere Else!
Adaptability is nature’s genius. Species that can adapt, evolve and survive.
There are those who think adaptability is genius in nature but not in people. They see people skills adaptability as weakness and lack of authenticity. To them, an adaptable person is a chameleon. Yet this is not true. Adaptability doesn’t make you a chameleon; what’s in your heart does.
With a generous heart, adaptability is genius. It is the brilliance in leadership, teamwork, customer service, innovation, career, people skills, personal relationships and much much more.
The Genius & Generosity of Adaptability
Adaptability is the capacity to see differences and changes and the willingness and skill to respond for a positive result. Adaptability is not submission and surrender. Adaptability and authenticity are not opposites nor mutually exclusive.
Adaptability is the keen sense of what changes will impact the organization and the skill to change appropriately. A changing workforce, competitive products, global markets, educational strengths and shortfalls, laws and regulations, political shifts, human tragedies all create the need to adapt. Adaptability is the organization’s genius to survive.
Innovation is adaptability in action. It requires leaders and teams to overcome comfort and love of what they previously created. Adaptability is the generosity to overcome habit and the genius to focus on what is needed going forward.
Teamwork is the practice of growth and change to achieve a shared success. Without adaptability, it doesn’t happen. Several things can derail team success: personality type differences, various learning styles, conative approaches, communication preferences, goal orientations, etc…
Adaptability bridges these differences into collective success. It requires both the genius of how to adapt and the generosity to put the team ahead of personal preference.
No matter how great our plans, our schooling, or our intelligence, achieving career success is rarely a straight line up. Adaptability facilitates career success. Shifting gears when our dream job doesn’t materialize keeps us moving forward. Being open and adaptable to coaching and mentoring creates career fit.
Social networking done with mutual give and take is the generosity of adaptability in action. It is the genius of tapping shared human needs for mutual success.
In Customer Service.
If we don’t adapt to customers, they become another company’s customers. Sometimes when their needs are outside of our company’s mission, this is acceptable. Companies do fail when they try to become everything to everybody. Yet adaptability to customers within our mission is essential for success.
Adapting to customers shows our generous hearts that touch theirs. Adaptability creates memorable customer experiences that keep them coming back for more. This is the genius of shared success.
In People Skills.
People skills are the outward expression of both our identity and adaptability. People skills adaptability doesn’t undermine our authenticity. It truly shows whether we are flexible and open-minded vs. rigid and closed-minded. It shows our genius in spotting others’ styles and needs. It communicates our generosity to interact (not just act).
Mutual give and take — adaptability — is the essence of forming positive relationships with others. Those who won’t and don’t may dominate for awhile yet lose in the end. Our street smarts are a form of adaptability that protect us from those with evil intent!
Adaptability is rooted in a humble heart and an evolved mind that know life is not just about the self. Adaptability is both the genius to see we’re all on earth together and the generosity to truly live that way.
What do you think?
What stops people from adapting to changes and to others?
How can someone develop adaptability?
From my professional experience to your success,
Kate Nasser, The People-Skills Coach™
Change Leaders, Is the Beloved Bully of Habit Stopping You?
Leadership & Team Secrets: Profitable Adapting to Personality Types
12 Most Beneficial People Skills to Adapt & Succeed When You Have No Power
©2013 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email email@example.com. Thank you for respecting intellectual capital.
Kate Nasser, The People-Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.