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Leaders, who lead change well during tough times, filter out needless noise. Their experience is the filter. It enables leadership without the bullshit.

New leaders, many in middle management, face an ironic challenge. They are building experience — the filter — while trying to filter!

I feel for new leaders and consult on the great challenges they face to give their experience a boost. They deserve a just-in-time filter for needless noise when leading change.

So here it is — a guide to leadership without the bullshit. Help new leaders. Add your experience in the comments section below to strengthen this filter even further.

Image by: Leo Reynolds


10 Point Leadership Experience Booster

Leading change in tough times …

1. The status quo doesn’t really exist. Things are always changing. Don’t debate if change should occur. It is occurring. Communicate, listen, and engage the team to create success together.




2. Convert why questions to what questions to filter the noise. Questions that start with the word what generate tangible dialogue and understanding.
   Rephrase why is this happening to …

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   What conditions have changed and are feeding the need for more change?
   What are we facing in the future and how do we prepare?
   What roads can we take to get there?




3. Acknowledge the struggle don’t encourage it. Acknowledging the struggle that people have with change is helpful if you also ask them how they will get through it. Else they think it is your job to eliminate their struggle and you enable their resistance.




4. Encourage success by moving forward. Don’t confuse endless talk about the struggle with being an empathetic leader. If you want to be a caring leader make the unknown, known, by moving everyone forward sooner than later.




5. Negativity and positivity are both contagious. It’s pretty clear which one will create success. Admittedly people don’t have to be singing and smiling all the time. If they are very engaged in the change and venting some along the way, it’s natural.
   Yet constant complaining will retard progress and ignoring it is a classic mistake. The power of negativity is there even if you deny it. Call it out and note the impact of it. Identify what is needed instead.




6. Morale matters. Celebrate talents applied to the common purpose. You will see untapped potential materialize into unexpected wins. Even if your boss is a results-only person, always remember that morale impacts results. It is needed. It’s not a waste of time.




7. Perfectionism kills momentum. If you or team members suffer from the blight of perfectionism, override it with the motto make it work. It is rare that you will have all the information, optimal conditions, maximum resources, or complete understanding. When team members raise these points as reasons not to proceed, involve them in risk assessment and problem solving.




8. Personality type differences change from obstacles to advantages with simple training. To ensure that your diverse team members mesh even in tough times, hold a personality assessment workshop before the stress hits. Focus on how to adapt to behaviors and avoid using the results as labels. Make it fun and it boosts morale.




9. Hedging on difficult or necessary conversations confuses people; it doesn’t console them. Give employees the gift of being clear. Honest focused dialogue shows respect for them as adults and builds respect for you as a leader.




10. Redirect extremes into critical thinking focused on results. Tough times provoke stress and emotion that yield rigid outlooks and absolute opinions. Facilitate discussions that reawaken a realistic mindset and empower a can-do approach.

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What have you learned from needless bs at work that leaders can use to filter out future noise?

What will you add to this experience booster? What is your #11?

Thanks in advance for adding your insight here.


From my experience to your success,
Kate Nasser, The People-Skills Coach™

©2011 Kate Nasser, CAS, Inc. Somerville, NJ. If you want to re-post or republish this post, please email info@katenasser.com. Thank you for respecting intellectual capital.

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Kate Nasser, The People-Skills Coach™, delivers consulting, training, DVDs, and keynotes that turn interaction obstacles into business success especially in tough times. See this site for workshops outlines and customer results. Fill the gaps of change and diversity with business wins!

Are you slow to change even when things are bad?  Thriving in change is not as complicated as you think. Those who thrive in change act on one belief: scale down to step up.

Scale Down to Step Up

1. Abandon absolutes of your thoughts and make space for new ideas.  I always saw myself as a speaker and not a writer.  I now do both.
2. Move constant complainers off the team to boost morale and productivity of committed workers. The re-energized team will produce better results.
3. Reduce false hope that things will change and increase actions to make things change. Take small steps forward. You lessen fear of mistakes and build self empowerment.
4. Eliminate relationships that focus on your weaknesses and step up to supportive connections. I walked away from a 15 year friendship when  I admitted that she was a wart on the spirit of life.
5. Give up comforts that keep you in the present and adopt new comforts that move you forward. I scaled down cable TV. I found all types of fun online learning and discovered more time for interesting new friends and Latin dancing.

Thriving in Change. Throw off the old myth: better the devil you know.  Habit makes the current pain seem easier for now.  But thought-filled action brings new found possibilities and a new found confidence.

Best wishes for your future and I am here as your GPS and catalytic force.
Kate Nasser

The People-Skills Coach

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Kate Nasser, The People-Skills Coach, inspires action for leading change, improving teamwork and customer service, and bridging the gaps of diversity.

Fun Facts to Find Comfort with Change

Much of my work in speaking, consulting, and training produces growth and change.  In April, I will speak at the International Help Desk 2009 Conference on the topic Leading Change and Neutralizing Resistance in Customer Service & Help Desks.   It is always a hot topic because so many humans have difficulty dealing with change.  Most see it as a loss.  In a future article on this blog, I will address this topic more seriously. 

 

On this grey winter day, I would rather share fun facts to find comfort with change.  I hope you enjoy.

 

(You are welcome to share the content of this blog with your colleagues and friends, with other blogs, and in other articles.  I ask only that you credit me as the source with this URL: www.smartpeopleskills.com).

 

Change is going on at this very moment.  Even if you experience change as a loss, you don’t stress out over it when you aren’t aware of the loss. 

1.       “Humans shed about 600,000 particles of skin every hour. That works out to about 1.5 pounds each year, so the average person will lose around 105 pounds of skin by age 70.“ Source:http://health.howstuffworks.com/16-unusual-facts-about-the-human-body2.htm

You don’t shed tears over shedding your skin do you?  No.  Although I would  like to know where all those skin particles go.

2.       ­“Did you know that you get a new stomach lining every three to four days? If you didn’t, the strong acids your stomach uses to digest food would also digest your stomach.” Source:http://health.howstuffworks.com/16-unusual-facts-about-the-human-body2.htm

After reading this, would you resist the change and try to keep your old stomach lining?

3.       “­You may not want to swim in your spit, but if you saved it all up, you could.  In a lifetime, the average person produces about 25,000 quarts of saliva — enough to fill two swimming pools!” Source:http://health.howstuffworks.com/16-unusual-facts-about-the-human-body2.htm

I’ll pass on saving up saliva.  Thanks.

There are positive changes that stress people out as well.

1.       Starting a new fantastic job

2.       Getting married

3.       Buying a house/relocating

4.       Becoming a parent

In these situations, you are aware of the change and often not aware of the loss.  So ironically, people frequently say: “Why am I unhappy?  I’m supposed to be overjoyed!”  If you were unhappy in your job or were unemployed, a new fantastic job should mean happiness.  Yet in the process of learning the new job, you face temporary dips in productivity, in feeling expert, and in confidence.  These momentary losses create stress. 

 

Of course, it wouldn’t be an article on change without quoting the axiom: People fear the unknown.  Really?  Try this silly little exercise.  Close your eyes and imagine all the things in life you don’t know.  Do you feel afraid?  Probably not.  In fact, some people find the unknown to be exciting. 

 

What many people fear is the unknown outcome of a change.  Will I succeed in this higher level job? Will I lead this new organization well after all the layoffs?   Will I find people I like when I relocate?  Will I be able to make the mortgage payments?  Will it resell at a profit?

 

Change the words and conquer the fear.  Years back I made the decision to leave my corporate job, by choice, and start my own business.  Happy time, right?  Yes until the full reality stared me in the face.  All the “will I” fears noted above crept into my brain.  I then switched the words from will I to what and how.  What do I need to do?  What workshops will organizations buy more frequently?  How will I differentiate my services?  What is the biggest success I can picture?  How far can I go?  What and how created action that transformed the fear of the unknown outcome into actual outcomes and success.

 

Whether you are leading a change, swept up in a change, or choosing a change, action is as essential to your success as  the air you breathe is to your survival.  If however you get stuck in fear, I recommend two powerful classic books to move you to action: Transitions by William Bridges and The Greatest Salesman in the World by Og Mandino. 

 

What else helps you feel comfortable with change?  Please share your comments in the field below.

 

Visit this blog again for much more on thriving in change. Subscribe to the RSS feed to receive action alerts!

 

Kate Nasser, The People-Skills Coach

Speaking and Training on Customer Service, Teamwork, Thriving in Change

908.595.1515 (USA)

Thanks for 20 years and counting …

MA Organizational Psychology

Continuous Learner