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	<title>KateNasser.com &#187; communication</title>
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	<description>The People-Skills Coach</description>
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		<title>Bury These Phrases for Best Teamwork &amp; People-Skills</title>
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		<pubDate>Tue, 25 May 2010 22:09:16 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[People-Skills]]></category>
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		<description><![CDATA[Phrases that team members see as disrespectful (regardless of your intentions) can hurt teamwork and your workplace relationship. Bury these four phrases ... What other phrases would you bury?]]></description>
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		<title>Twist on Trust Destroys Best Teamwork &#8211; A Team Building Story</title>
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		<pubDate>Tue, 20 Apr 2010 20:53:58 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
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		<description><![CDATA[Much is written about developing trust for team building. Yet a twist on trust destroys the best teamwork. Here's the story, the lesson, and a call to action for leaders.]]></description>
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		<title>Soft Skills Employers Need &#8211; 3 Solid Steps</title>
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		<pubDate>Tue, 08 Dec 2009 01:07:55 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Careers & Jobs]]></category>
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		<description><![CDATA[Soft skills top employers' lists of desired qualities and here are 3 solid tips to improving the soft skill of communication. From Kate Nasser, The People-Skills Coach.]]></description>
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		<title>Use the Customers&#8217; Jargon &#8212; Not Yours!</title>
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		<pubDate>Tue, 24 Mar 2009 13:06:09 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
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		<description><![CDATA[A recent experience brings me to this customer service reminder.  When interacting with the customer, use the customer's jargon not yours.   Here's a simple true story ...]]></description>
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