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		<title>People-Skills: What’s Your Impression?</title>
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		<pubDate>Wed, 08 Jun 2011 13:23:03 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
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		<description><![CDATA[The impression you make on others impacts the results.  This is the world of people-skills.  What's your impression?  Do you know?]]></description>
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		<pubDate>Mon, 02 May 2011 14:16:56 +0000</pubDate>
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		<description><![CDATA[Obviously, in sales and customer service, listening is critical to success. Not so obvious is how to listen for customer cares when your mind is processing your own perspective. What&#8217;s in it for you to work on this? Sales &#38; service fail when you don&#8217;t address customer cares. Moreover, customers even select higher priced products [...]]]></description>
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		<title>Customer Service Loyalty &#8211; The Connection!</title>
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		<pubDate>Mon, 26 Oct 2009 01:28:01 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
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		<description><![CDATA[Customers are loyal to great connections; cool and distant doesn't connect. More advice to increase loyalty from Kate Nasser, The People-Skills Coach.]]></description>
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