conversation

Leaders, Realizing & Mentoring Someone’s Dream

Leaders, managers, investors, coaches and parents often mentor another’s career dream. With outlandish dreams, the doubt is high. ONE simple question powers success.

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Team Whistle Blowing: Duty or Disloyalty?

Leaders, what do you expect of your team members in whistle blowing if one of their peers is slacking off or working against the mission? Is it a duty or disloyalty? Do they know what you think? Here are 3 steps to having this conversation.

Speak From Inside Your Customers’ Head for Best Service

Metrics don’t create great service. They measure great service that we create through the conversation. In fact, the conversation is the customer’s metric. And that conversation can be voice-to-voice or online.