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		<title>Leaders, Realizing &amp; Mentoring Someone&#8217;s Dream</title>
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		<pubDate>Sun, 11 Sep 2011 21:00:26 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
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		<description><![CDATA[Leaders, managers, investors, coaches and parents often mentor another's career dream. With outlandish dreams, the doubt is high. ONE simple question powers success.   ]]></description>
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		<title>Team Whistle Blowing: Duty or Disloyalty?</title>
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		<description><![CDATA[Leaders, what do you expect of your team members in whistle blowing if one of their peers is slacking off or working against the mission?  Is it a duty or disloyalty? Do they know what you think? Here are 3 steps to having this conversation.]]></description>
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		<title>Speak From Inside Your Customers&#8217; Head for Best Service</title>
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		<pubDate>Fri, 03 Apr 2009 01:28:41 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
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		<description><![CDATA[Metrics don't create great service. They measure great service that we create through the conversation.  In fact, the conversation is the customer's metric.   And that conversation can be voice-to-voice or online.]]></description>
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