http://katenasser.com The People-Skills Coach™ Mon, 06 Feb 2012 04:25:54 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 http://katenasser.com/customer-service-it-support-leaders-do-you-hear-the-envy/#utm_source=feed&utm_medium=feed&utm_campaign=feed http://katenasser.com/customer-service-it-support-leaders-do-you-hear-the-envy/#comments Mon, 06 Feb 2012 04:20:56 +0000 Kate Nasser http://katenasser.com/?p=20320 http://katenasser.com/customer-service-it-support-leaders-do-you-hear-the-envy/feed/ 0 http://katenasser.com/super-customer-experience-loyalty-not-imprisonment/#utm_source=feed&utm_medium=feed&utm_campaign=feed http://katenasser.com/super-customer-experience-loyalty-not-imprisonment/#comments Sun, 29 Jan 2012 23:30:19 +0000 Kate Nasser http://katenasser.com/?p=20117 http://katenasser.com/super-customer-experience-loyalty-not-imprisonment/feed/ 9 http://katenasser.com/simply-great-choices-create-super-customer-experience/#utm_source=feed&utm_medium=feed&utm_campaign=feed http://katenasser.com/simply-great-choices-create-super-customer-experience/#comments Tue, 17 Jan 2012 22:45:53 +0000 Kate Nasser http://katenasser.com/?p=19579 http://katenasser.com/simply-great-choices-create-super-customer-experience/feed/ 12 http://katenasser.com/whats-our-super-glue-of-customer-experience/#utm_source=feed&utm_medium=feed&utm_campaign=feed http://katenasser.com/whats-our-super-glue-of-customer-experience/#comments Wed, 02 Nov 2011 11:00:53 +0000 Kate Nasser http://katenasser.com/?p=18048 http://katenasser.com/whats-our-super-glue-of-customer-experience/feed/ 5 http://katenasser.com/our-future-is-behind-every-customer/#utm_source=feed&utm_medium=feed&utm_campaign=feed http://katenasser.com/our-future-is-behind-every-customer/#comments Wed, 05 Oct 2011 15:50:25 +0000 Kate Nasser http://katenasser.com/?p=17093 http://katenasser.com/our-future-is-behind-every-customer/feed/ 12 http://katenasser.com/universal-customer-pleas-drop-this-keep-that-please/#utm_source=feed&utm_medium=feed&utm_campaign=feed http://katenasser.com/universal-customer-pleas-drop-this-keep-that-please/#comments Wed, 14 Sep 2011 11:10:26 +0000 Kate Nasser http://katenasser.com/?p=16488 http://katenasser.com/universal-customer-pleas-drop-this-keep-that-please/feed/ 31 http://katenasser.com/customers-views-breathe-life-into-always-being-right-rule/#utm_source=feed&utm_medium=feed&utm_campaign=feed http://katenasser.com/customers-views-breathe-life-into-always-being-right-rule/#comments Tue, 06 Sep 2011 10:50:51 +0000 Kate Nasser http://katenasser.com/?p=16145 http://katenasser.com/customers-views-breathe-life-into-always-being-right-rule/feed/ 23 http://katenasser.com/customer-service-turn-startling-sudden-relationships-into-bonds/#utm_source=feed&utm_medium=feed&utm_campaign=feed http://katenasser.com/customer-service-turn-startling-sudden-relationships-into-bonds/#comments Wed, 24 Aug 2011 09:30:56 +0000 Kate Nasser http://katenasser.com/?p=15680 http://katenasser.com/customer-service-turn-startling-sudden-relationships-into-bonds/feed/ 5 http://katenasser.com/customer-service-what-you-picture-you-create/#utm_source=feed&utm_medium=feed&utm_campaign=feed http://katenasser.com/customer-service-what-you-picture-you-create/#comments Tue, 16 Aug 2011 07:30:10 +0000 Kate Nasser http://katenasser.com/?p=14455 http://katenasser.com/customer-service-what-you-picture-you-create/feed/ 7 http://katenasser.com/customer-experience-when-details-derail/#utm_source=feed&utm_medium=feed&utm_campaign=feed http://katenasser.com/customer-experience-when-details-derail/#comments Tue, 17 May 2011 00:26:48 +0000 Kate Nasser http://katenasser.com/?p=12045 http://katenasser.com/customer-experience-when-details-derail/feed/ 3 http://katenasser.com/sales-service-enthusiasm%e2%80%99s-ups-downs/#utm_source=feed&utm_medium=feed&utm_campaign=feed http://katenasser.com/sales-service-enthusiasm%e2%80%99s-ups-downs/#comments Wed, 13 Apr 2011 01:45:59 +0000 Kate Nasser http://katenasser.com/?p=11208 http://katenasser.com/sales-service-enthusiasm%e2%80%99s-ups-downs/feed/ 2 http://katenasser.com/best-csrs-beat-attribution-error-in-customer-service/#utm_source=feed&utm_medium=feed&utm_campaign=feed http://katenasser.com/best-csrs-beat-attribution-error-in-customer-service/#comments Tue, 22 Mar 2011 04:01:53 +0000 Kate Nasser http://katenasser.com/?p=10570 http://katenasser.com/best-csrs-beat-attribution-error-in-customer-service/feed/ 3 http://katenasser.com/leaders-for-customer-loyalty-prevent-the-question-mark/#utm_source=feed&utm_medium=feed&utm_campaign=feed http://katenasser.com/leaders-for-customer-loyalty-prevent-the-question-mark/#comments Tue, 01 Mar 2011 21:43:00 +0000 Kate Nasser http://katenasser.com/?p=9937 http://katenasser.com/leaders-for-customer-loyalty-prevent-the-question-mark/feed/ 4 http://katenasser.com/the-apology-%e2%80%93-perfect-chance-to-build-trust-in-yourself/#utm_source=feed&utm_medium=feed&utm_campaign=feed http://katenasser.com/the-apology-%e2%80%93-perfect-chance-to-build-trust-in-yourself/#comments Mon, 21 Feb 2011 14:47:42 +0000 Kate Nasser http://katenasser.com/?p=9739 http://katenasser.com/the-apology-%e2%80%93-perfect-chance-to-build-trust-in-yourself/feed/ 6 http://katenasser.com/a-customer-service-valentine-the-surprise/#utm_source=feed&utm_medium=feed&utm_campaign=feed http://katenasser.com/a-customer-service-valentine-the-surprise/#comments Wed, 09 Feb 2011 13:01:18 +0000 Kate Nasser http://katenasser.com/?p=9442 http://katenasser.com/a-customer-service-valentine-the-surprise/feed/ 8