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	<title>KateNasser.com &#187; CSRs</title>
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	<link>http://katenasser.com</link>
	<description>The People-Skills Coach&#8482;</description>
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		<title>Leaders: Do You Treat Your Customer Service Reps Like Adults?</title>
		<link>http://katenasser.com/leaders-do-you-treat-your-customer-service-reps-like-adults/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/leaders-do-you-treat-your-customer-service-reps-like-adults/#comments</comments>
		<pubDate>Tue, 15 May 2012 10:10:48 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[IT]]></category>
		<category><![CDATA[agents]]></category>
		<category><![CDATA[CSRs]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[Customer Care]]></category>
		<category><![CDATA[employee engagement]]></category>
		<category><![CDATA[Front Line]]></category>
		<category><![CDATA[High Performing]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
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		<category><![CDATA[supervisors]]></category>
		<category><![CDATA[technical support reps.]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=22406</guid>
		<description><![CDATA[Whether you are leading an IT Global Service Desk, a BPO contact center, or a non-technical customer service team, to deliver great customer experience, treat reps like adults not children.  Start with engaging them in self-assessment and see the ownership and performance soar!]]></description>
		<wfw:commentRss>http://katenasser.com/leaders-do-you-treat-your-customer-service-reps-like-adults/feed/</wfw:commentRss>
		<slash:comments>6</slash:comments>
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		<item>
		<title>Psychological Barriers to a Super Customer Experience</title>
		<link>http://katenasser.com/super-customer-experience-psychological-barriers/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/super-customer-experience-psychological-barriers/#comments</comments>
		<pubDate>Wed, 18 Apr 2012 01:55:09 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[agents]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[care]]></category>
		<category><![CDATA[crm]]></category>
		<category><![CDATA[CSRs]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[experience]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[Mindset]]></category>
		<category><![CDATA[outstanding]]></category>
		<category><![CDATA[reps]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[super]]></category>
		<category><![CDATA[technical support reps.]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=21875</guid>
		<description><![CDATA[Reps, agents, &#038; managers bad behavior choices w/ customers are often rooted in psychological issues. The damage to the customer relationship is dramatic and thus worthy of your time and attention.  Here are 4 commons ones &#038; how to overcome for super customer experience.  ]]></description>
		<wfw:commentRss>http://katenasser.com/super-customer-experience-psychological-barriers/feed/</wfw:commentRss>
		<slash:comments>21</slash:comments>
		</item>
		<item>
		<title>Customer Experience: Every Move We Make, Every Vow We Break</title>
		<link>http://katenasser.com/super-customer-experience-in-every-move-you-make-and-vow-you-break/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/super-customer-experience-in-every-move-you-make-and-vow-you-break/#comments</comments>
		<pubDate>Wed, 11 Apr 2012 15:50:06 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[agents]]></category>
		<category><![CDATA[Awareness]]></category>
		<category><![CDATA[care]]></category>
		<category><![CDATA[crm]]></category>
		<category><![CDATA[CSRs]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[experience]]></category>
		<category><![CDATA[interpersonal]]></category>
		<category><![CDATA[loyalty]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[outstanding]]></category>
		<category><![CDATA[procedures]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[super]]></category>
		<category><![CDATA[technical support reps.]]></category>
		<category><![CDATA[TSRs]]></category>
		<category><![CDATA[ultimate]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=21347</guid>
		<description><![CDATA[Super customer experience comes not from procedures but from awareness of customer perspective &#038; delivery to it.  3 key insights to be in harmony with customers!]]></description>
		<wfw:commentRss>http://katenasser.com/super-customer-experience-in-every-move-you-make-and-vow-you-break/feed/</wfw:commentRss>
		<slash:comments>9</slash:comments>
		</item>
		<item>
		<title>Super Customer Experience: Are Your Teams Tooled &amp; Ready?</title>
		<link>http://katenasser.com/super-customer-experience-are-your-teams-tooled-ready/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/super-customer-experience-are-your-teams-tooled-ready/#comments</comments>
		<pubDate>Sun, 11 Mar 2012 14:15:22 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[agents]]></category>
		<category><![CDATA[CSRs]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[experience]]></category>
		<category><![CDATA[information]]></category>
		<category><![CDATA[Knowledge]]></category>
		<category><![CDATA[reps]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[solutions]]></category>
		<category><![CDATA[super]]></category>
		<category><![CDATA[technical support reps.]]></category>
		<category><![CDATA[TSRs]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=21004</guid>
		<description><![CDATA[In this age of instant information, customers define a super customer experience partly as quick access to info. Are your front line teams ready? Are your agents and technical support analysts all tooled with information? Here's a checklist.]]></description>
		<wfw:commentRss>http://katenasser.com/super-customer-experience-are-your-teams-tooled-ready/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Hiring My Pleasure Employees for Super Customer Experience</title>
		<link>http://katenasser.com/hiring-my-pleasure-employees-for-super-customer-experience/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/hiring-my-pleasure-employees-for-super-customer-experience/#comments</comments>
		<pubDate>Mon, 20 Feb 2012 13:00:36 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[agents]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[care]]></category>
		<category><![CDATA[civility]]></category>
		<category><![CDATA[CSRs]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[empathy]]></category>
		<category><![CDATA[etiquette]]></category>
		<category><![CDATA[hiring]]></category>
		<category><![CDATA[interview]]></category>
		<category><![CDATA[morale]]></category>
		<category><![CDATA[Passion to Care]]></category>
		<category><![CDATA[reps]]></category>
		<category><![CDATA[results]]></category>
		<category><![CDATA[serve]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=20595</guid>
		<description><![CDATA[Job candidates for customer service &#038; care that use the phrase my pleasure &#038; no problem can shine. If you understand what these phrases really mean, you will not mistake it for selfishness. Hire this natural talent for super customer experience &#038; self-sustaining morale!]]></description>
		<wfw:commentRss>http://katenasser.com/hiring-my-pleasure-employees-for-super-customer-experience/feed/</wfw:commentRss>
		<slash:comments>14</slash:comments>
		</item>
		<item>
		<title>Customer Service: Does Our Experience Dull Our Empathy?</title>
		<link>http://katenasser.com/customer-service-does-our-experience-dull-our-empathy/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/customer-service-does-our-experience-dull-our-empathy/#comments</comments>
		<pubDate>Mon, 13 Feb 2012 03:30:12 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[IT]]></category>
		<category><![CDATA[agents]]></category>
		<category><![CDATA[best]]></category>
		<category><![CDATA[care]]></category>
		<category><![CDATA[CSRs]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[empathy]]></category>
		<category><![CDATA[experience]]></category>
		<category><![CDATA[fear]]></category>
		<category><![CDATA[pressure]]></category>
		<category><![CDATA[reps]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[stress]]></category>
		<category><![CDATA[teams]]></category>
		<category><![CDATA[technical support]]></category>
		<category><![CDATA[technical support reps.]]></category>
		<category><![CDATA[TSRs]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=17977</guid>
		<description><![CDATA[Does experience make customer service and tech support reps more or less empathetic?  You would think experience being a customer would make an agent more empathetic.  Or does it? Read more ...]]></description>
		<wfw:commentRss>http://katenasser.com/customer-service-does-our-experience-dull-our-empathy/feed/</wfw:commentRss>
		<slash:comments>8</slash:comments>
		</item>
		<item>
		<title>Customer Service &amp; IT Support Leaders: Do You Hear the Envy?</title>
		<link>http://katenasser.com/customer-service-it-support-leaders-do-you-hear-the-envy/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/customer-service-it-support-leaders-do-you-hear-the-envy/#comments</comments>
		<pubDate>Mon, 06 Feb 2012 04:20:56 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[IT]]></category>
		<category><![CDATA[analysts]]></category>
		<category><![CDATA[appreciation]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[CIOs]]></category>
		<category><![CDATA[CSRs]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[Customer Care]]></category>
		<category><![CDATA[customer satisfaction]]></category>
		<category><![CDATA[difficult customers]]></category>
		<category><![CDATA[envy]]></category>
		<category><![CDATA[inspiration]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[morale]]></category>
		<category><![CDATA[recognition]]></category>
		<category><![CDATA[reps]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[supervisors]]></category>
		<category><![CDATA[support]]></category>
		<category><![CDATA[Team Members]]></category>
		<category><![CDATA[teams]]></category>
		<category><![CDATA[technical]]></category>
		<category><![CDATA[technical support reps.]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>
		<category><![CDATA[vision]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=20320</guid>
		<description><![CDATA[Customer service and tech support leaders often ask me how to respond to team members who ask: "Why must we treat customers better than they treat us?" You might think this is a cry for fair and equal treatment. Some of it is. The rest is envy. Build fulfillment with these approaches to squelch this debilitating feeling.]]></description>
		<wfw:commentRss>http://katenasser.com/customer-service-it-support-leaders-do-you-hear-the-envy/feed/</wfw:commentRss>
		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>Super Customer Experience: Loyalty not Imprisonment!</title>
		<link>http://katenasser.com/super-customer-experience-loyalty-not-imprisonment/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/super-customer-experience-loyalty-not-imprisonment/#comments</comments>
		<pubDate>Sun, 29 Jan 2012 23:30:19 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[care]]></category>
		<category><![CDATA[chief]]></category>
		<category><![CDATA[CSRs]]></category>
		<category><![CDATA[culture]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer friendly]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[customer satisfaction]]></category>
		<category><![CDATA[deliver]]></category>
		<category><![CDATA[easy]]></category>
		<category><![CDATA[experience]]></category>
		<category><![CDATA[global]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[loyalty]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[officer]]></category>
		<category><![CDATA[positive]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[solutions]]></category>
		<category><![CDATA[Teamwork]]></category>
		<category><![CDATA[training]]></category>
		<category><![CDATA[Truly memorable]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=20117</guid>
		<description><![CDATA[Customer Experience Leaders &#038; Chief Customer Officers &#038; Marketing Executives: These 3 common mistakes  make customers want to leave. In design, service, &#038; delivery -- fix these &#038; build loyalty.]]></description>
		<wfw:commentRss>http://katenasser.com/super-customer-experience-loyalty-not-imprisonment/feed/</wfw:commentRss>
		<slash:comments>9</slash:comments>
		</item>
		<item>
		<title>Simply Great Choices Create Super Customer Experience</title>
		<link>http://katenasser.com/simply-great-choices-create-super-customer-experience/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/simply-great-choices-create-super-customer-experience/#comments</comments>
		<pubDate>Tue, 17 Jan 2012 22:45:53 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[IT]]></category>
		<category><![CDATA[Agile Teams]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[best]]></category>
		<category><![CDATA[call center]]></category>
		<category><![CDATA[choice]]></category>
		<category><![CDATA[contact center]]></category>
		<category><![CDATA[CSRs]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[Customer Care]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[customer satisfaction]]></category>
		<category><![CDATA[great]]></category>
		<category><![CDATA[healthcare]]></category>
		<category><![CDATA[listening]]></category>
		<category><![CDATA[patience]]></category>
		<category><![CDATA[retail]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[super]]></category>
		<category><![CDATA[Truly memorable]]></category>
		<category><![CDATA[TSRs]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>
		<category><![CDATA[workplace]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=19579</guid>
		<description><![CDATA[When you get frustrated with customer behavior, are you tempted to respond badly? Call centers, contact centers, customer care teams, technical support departments -- here is the antidote to your frustration!  Here are 7 common situations and simply great choices.  ]]></description>
		<wfw:commentRss>http://katenasser.com/simply-great-choices-create-super-customer-experience/feed/</wfw:commentRss>
		<slash:comments>14</slash:comments>
		</item>
		<item>
		<title>What&#8217;s Our Super Glue of Customer Experience?</title>
		<link>http://katenasser.com/whats-our-super-glue-of-customer-experience/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/whats-our-super-glue-of-customer-experience/#comments</comments>
		<pubDate>Wed, 02 Nov 2011 11:00:53 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[CSRs]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[Customer Care]]></category>
		<category><![CDATA[experience]]></category>
		<category><![CDATA[loyalty]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[technical support reps.]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=18048</guid>
		<description><![CDATA[Ever asked your customer service reps what do the customers think is a great experience?  They hear their honest opinions and can tell you "What's Our Super Glue of Customer Experience?" Here are 7 results ...]]></description>
		<wfw:commentRss>http://katenasser.com/whats-our-super-glue-of-customer-experience/feed/</wfw:commentRss>
		<slash:comments>5</slash:comments>
		</item>
		<item>
		<title>Our Future is Behind Every Customer</title>
		<link>http://katenasser.com/our-future-is-behind-every-customer/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/our-future-is-behind-every-customer/#comments</comments>
		<pubDate>Wed, 05 Oct 2011 15:50:25 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[inspiration]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[best]]></category>
		<category><![CDATA[Call Centers]]></category>
		<category><![CDATA[Contact Centers]]></category>
		<category><![CDATA[CSRs]]></category>
		<category><![CDATA[Customer Care]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[future]]></category>
		<category><![CDATA[help desks]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[National Customer Service Week]]></category>
		<category><![CDATA[success]]></category>
		<category><![CDATA[supervisors]]></category>
		<category><![CDATA[TSRs]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=17093</guid>
		<description><![CDATA[CSRs and TSRs get tunnel vision in stress or the daily grind. Yet our future is behind every customer. Our vision must see it. Here is a 9 point call to greatness for leaders to inspire the best customer service.  Posters and cards of this will be available in a few weeks.]]></description>
		<wfw:commentRss>http://katenasser.com/our-future-is-behind-every-customer/feed/</wfw:commentRss>
		<slash:comments>12</slash:comments>
		</item>
		<item>
		<title>Universal Customer Pleas: Drop This, Keep That &#8212; Please!</title>
		<link>http://katenasser.com/universal-customer-pleas-drop-this-keep-that-please/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/universal-customer-pleas-drop-this-keep-that-please/#comments</comments>
		<pubDate>Wed, 14 Sep 2011 11:10:26 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[Call Centers]]></category>
		<category><![CDATA[Contact Centers]]></category>
		<category><![CDATA[CSRs]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[Customer Care]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[technical support]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=16488</guid>
		<description><![CDATA[The 12 Most Universal Customer pleas to change customer service.  People-Skills Coach Kate Nasser offers specifics to boost customer experience forever. Add #13 and join this movement to improve universal customer service.]]></description>
		<wfw:commentRss>http://katenasser.com/universal-customer-pleas-drop-this-keep-that-please/feed/</wfw:commentRss>
		<slash:comments>31</slash:comments>
		</item>
		<item>
		<title>Customers&#8217; Views Breathe Life Into Always Being Right Rule</title>
		<link>http://katenasser.com/customers-views-breathe-life-into-always-being-right-rule/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/customers-views-breathe-life-into-always-being-right-rule/#comments</comments>
		<pubDate>Tue, 06 Sep 2011 10:50:51 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[CSRs]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[Customers]]></category>
		<category><![CDATA[loyalty]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[respect]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[trust]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=16145</guid>
		<description><![CDATA[Managers use this list to guide new employees on why the customer is  always right &#038; how to serve them well. The issue is not right/wrong -- it is respect for insight and beyond.  Read more ...]]></description>
		<wfw:commentRss>http://katenasser.com/customers-views-breathe-life-into-always-being-right-rule/feed/</wfw:commentRss>
		<slash:comments>23</slash:comments>
		</item>
		<item>
		<title>Customer Service: Turn Startling Sudden Relationships into Bonds</title>
		<link>http://katenasser.com/customer-service-turn-startling-sudden-relationships-into-bonds/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/customer-service-turn-startling-sudden-relationships-into-bonds/#comments</comments>
		<pubDate>Wed, 24 Aug 2011 09:30:56 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[analysts]]></category>
		<category><![CDATA[best]]></category>
		<category><![CDATA[bonds]]></category>
		<category><![CDATA[CSRs]]></category>
		<category><![CDATA[Customers]]></category>
		<category><![CDATA[interpersonal skills]]></category>
		<category><![CDATA[relationships]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[sudden]]></category>
		<category><![CDATA[technical support reps.]]></category>
		<category><![CDATA[trust]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=15680</guid>
		<description><![CDATA[Customer service is a case of sudden relationship..  CSRs, agents, and tech support analysts build rapport while solving problems. The best use these 8 steps to overcome the lack of trust and understanding that longer term relationships enjoy.]]></description>
		<wfw:commentRss>http://katenasser.com/customer-service-turn-startling-sudden-relationships-into-bonds/feed/</wfw:commentRss>
		<slash:comments>5</slash:comments>
		</item>
		<item>
		<title>Customer Service, What You Picture, You Create</title>
		<link>http://katenasser.com/customer-service-what-you-picture-you-create/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/customer-service-what-you-picture-you-create/#comments</comments>
		<pubDate>Tue, 16 Aug 2011 07:30:10 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[inspiration]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[CSRs]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[Front Line]]></category>
		<category><![CDATA[listen]]></category>
		<category><![CDATA[listening]]></category>
		<category><![CDATA[Mindset]]></category>
		<category><![CDATA[positive]]></category>
		<category><![CDATA[Tech. Support Reps]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=14455</guid>
		<description><![CDATA[In customer service, what you picture you create.  To deliver the best customer service or technical support, use the picture this airline rep in this story created. Here's the true story and the lasting message of customer service inspiration.]]></description>
		<wfw:commentRss>http://katenasser.com/customer-service-what-you-picture-you-create/feed/</wfw:commentRss>
		<slash:comments>7</slash:comments>
		</item>
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