Customer Care

Perky Customer Service Incompetence – Why Bother? | #cx #custserv

Perky Customer Service Incompetence: Image is Square w/ four found two toned dots.

Perky customer service is valuable when combined w/ problem solving & action. Management & customer experience training insights fr The People Skills Coach™.

Customer Experience: Loyalty Through Narcissism?

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Super customer experience is achieved when you think from the customer perspective not from yours. Involve them & win their loyalty. 4 ways to win big.

Positive Customer Service Results from Everyday People Skills | #custserv

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National Customer Service Week Leadership: 3 one min. videos from Kate Nasser The People Skills Coach™ to inspire & create positive customer service results!

Deep Reasons to Serve: JOIN People Skills Chat Oct. 2nd | #PeopleSkills

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JOIN us in People Skills global Twitter chat to explore deep reasons to serve others in work & life. Host: Kate Nasser, The People Skills Coach™ & community 10amET Oct. 2nd. | Leadership, Teamwork, Customer Service

Customer Service Incompetence: Empathy Only For Tears

Customer Service Incompetence: Image is a tear from someone's eye.

Lack of empathy for customers is customer service incompetence. Give customers empathy long before they cry or leave. Insights fr The People Skills Coach™.

Customer Service Outburst: 5 Needs That Ruin Customer Experience

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Customer Service Outburst: What brings customer service reps to lose it w/ customers? A park ranger story about Lake Nockamixon. From The People Skills Coach™.

Management #PeopleSkills: How Procedures Quietly Block Listening

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Don’t let procedures block listening. Use management people skills to ensure these 4 situations don’t ruin your success. Tips from The People Skills Coach™.

Ruined Customer Experience from Small Greedy Moves #cx

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Ruined customer experience comes from small greedy steps that drive customers away. Is your business doing this? From Kate Nasser, The People Skills Coach™.

19 Outstanding People Skills of Best Customer Service Reps

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The very best customer service reps exhibit these outstanding people skills. Checklist from Kate Nasser, The People Skills Coach™.

Customer Service Leaders: Remove These Morale Killers | #Leadership

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Customer service leaders, are you unknowingly killing employee morale? Checklist from The People Skills Coach™ & remove these morale killers. | Leadership

Deliver Top Notch Customer Service Even in Highly Regulated Industries

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Leaders ask: Can we deliver top notch customer service even in highly regulated industries. The People Skills Coach™ says yes absolutely. Here’s how.

Memorable Customer Experience: Far Deeper Than a Smile | #CX

Memorable Customer Experience: Image is Delta Calgary South Hotel

Truly memorable customer experience is not transaction; it is great interaction. The People Skills Coach™ shares memorable exp at Delta Calgary South Hotel and tips to all hotel leaders & reps on doing the same thing!

Conquer Listening Barriers: Unstick from Keywords | #peopleskills

Conquer Listening Barriers: Image is a head blindfolded w/ book attached.

Conquer listening barriers, esp, the hidden barrier of getting stuck on keywords. 3 steps fr The People Skills Coach™. | Leadership, Customer Service, Teamwork.

Super Customer Service People Skills: Reverse Regret | #custserv

Super Customer Service People Skills: Image is Blue Egg w/ Letter R

Super customer service has little room for regret. By then customers are gone. Key service people skills to master from Kate Nasser, The People Skills Coach™.

Rude Angry Customers: 5 Ways to Stay Calm & Caring | #Custserv #Peopleskills

Rude Angry Customers: Image is flower with thorns.

Working with rude angry customers doesn’t have to wear you down. It can actually be one of the best people skills learning experiences of your life. Think these 5 things for best results and to increase emotional intelligence. Great EQ EI tips fr The People SKills Coach™,

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