customer experience

Customer Experience Delivery: Prepare Privately | #cx #custserv

Customer Experience Deliver: Image is word Privacy.

Prepare for customer experience delivery privately not in front of customers. Powerful true life examples fr The People Skills Coach™. | Customer Service, Restaurants, Retail.

Ruined Customer Experience from Small Greedy Moves #cx

Ruined Customer Experience: Image is Gas Pump.

Ruined customer experience comes from small greedy steps that drive customers away. Is your business doing this? From Kate Nasser, The People Skills Coach™.

Deliver Top Notch Customer Service Even in Highly Regulated Industries

Deliver Top Notch Customer Service: Image is collage of industry images.

Leaders ask: Can we deliver top notch customer service even in highly regulated industries. The People Skills Coach™ says yes absolutely. Here’s how.

Memorable Customer Experience: Far Deeper Than a Smile | #CX

Memorable Customer Experience: Image is Delta Calgary South Hotel

Truly memorable customer experience is not transaction; it is great interaction. The People Skills Coach™ shares memorable exp at Delta Calgary South Hotel and tips to all hotel leaders & reps on doing the same thing!

Outstanding Patient Experience: Create Through Communication | #peopleskills

Outstanding Patient Experience: Image is diverse healthcare professionals.

Answering questions clearly helps create an outstanding patient experience. Have you taught everyone how to do this? Tips fr The People Skills Coach™.

Super Customer Experience: Loyalty not Imprisonment! | #cx #custserv

Super Customer Experience: Loyalty Not Imprisonment!  Image: iStock for Editorial Use.

Customer Experience Leaders & Chief Customer Officers & Marketing Executives: These 3 common mistakes make customers want to leave. In design, service, & delivery — fix these & build loyalty.

Customer Service People Skills Timing: How to Sharpen Yours

Customer Service People Skills Timing: Image is clock w/ different angles for numbers.

How is your customer service people skills timing? Improve it with these 4 steps fr The People Skills Coach™.

Customer Experience Leaders: Remove the Never Ever Rules | #cx #cco

Customer Experience Leaders: Image is "STOP".

Customer experience leaders, find & remove all the “never ever” rules that rule & ruin your customers’ experience. Insights from The People-Skills Coach™.

Customer Service Transparency: Remove the Shadow of Fine Print! #custserv

Customer Service Transparency: Image is finger under magnifying glass.

Sales & customer service transparency impresses w/ integrity & builds priceless trust. Remove the fine print or lose customers. Fr The People Skills Coach™.

Reverse Customer Experience: Are You Driving Calm Customers Away?

Reverse Customer Experience: Image is Iceberg Reflecting Deeper Trouble

Don’t just focus on angry customers. Reverse customer experience strategy & make sure you retain calm customers too. Video fr The People Skills Coach™.

Empathy is the Connection Before the Solution | #business

Image is: Diverse business people.

Empathy is a key to business success. It turns diversity into understanding. It is the connection before the solution. Insights fr The People Skills Coach™.

How to Improve Customer Experience Quickly |#cx #custserv

Customer Experience Quick Improvements: Image is light shaped curve.

Want to improve the customer experience quickly? Here are 5 ways from Kate Nasser, The People Skills Coach™, guru of irresistible customer experience.

Irresistible Customer Experience Loyalty – DOs & Don’ts Part II #cx

Irresistible Customer Experience Loyalty: Image is a Magnet drawing things inward.

Irresistible customer experience loyalty comes from consistency of caring not rigid procedures. DOs & Don’ts fr The People Skills Coach™. | Leadership Teamwork Customer Service!

Difficult Customer Moments: Free Your Mind to Give Superior Service

Free Your Mind to Deliver Superior Customer Service in Difficult Moments   Image by: EnvironmentBlog

The very best method for dealing w/ difficult customer moments & create great customer experience. The People Skills Coach™ reveals an eternal truth.

15 Ways to Recruit Naturally Great Customer Service Staff #cx

Recruit Naturally Great Customer Service Staff: Image is bright sun over ocean

Recruit naturally great customer service staff by hiring these traits. Tips fr The People Skills Coach™ on how to hire friendly & retain great staff.

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