customer loyalty

Super Customer Experience: Loyalty not Imprisonment! | #cx #custserv

Super Customer Experience: Loyalty Not Imprisonment!  Image: iStock for Editorial Use.

Customer Experience Leaders & Chief Customer Officers & Marketing Executives: These 3 common mistakes make customers want to leave. In design, service, & delivery — fix these & build loyalty.

Super Customer Service People Skills: Reverse Regret | #custserv

Super Customer Service People Skills: Image is Blue Egg w/ Letter R

Super customer service has little room for regret. By then customers are gone. Key service people skills to master from Kate Nasser, The People Skills Coach™.

Customer Service Transparency: Remove the Shadow of Fine Print! #custserv

Customer Service Transparency: Image is finger under magnifying glass.

Sales & customer service transparency impresses w/ integrity & builds priceless trust. Remove the fine print or lose customers. Fr The People Skills Coach™.

Reverse Customer Experience: Are You Driving Calm Customers Away?

Reverse Customer Experience: Image is Iceberg Reflecting Deeper Trouble

Don’t just focus on angry customers. Reverse customer experience strategy & make sure you retain calm customers too. Video fr The People Skills Coach™.

How to Improve Customer Experience Quickly |#cx #custserv

Customer Experience Quick Improvements: Image is light shaped curve.

Want to improve the customer experience quickly? Here are 5 ways from Kate Nasser, The People Skills Coach™, guru of irresistible customer experience.

Irresistible Customer Experience Loyalty – DOs & Don’ts Part II #cx

Irresistible Customer Experience Loyalty: Image is a Magnet drawing things inward.

Irresistible customer experience loyalty comes from consistency of caring not rigid procedures. DOs & Don’ts fr The People Skills Coach™. | Leadership Teamwork Customer Service!

Difficult Customer Moments: Free Your Mind to Give Superior Service

Free Your Mind to Deliver Superior Customer Service in Difficult Moments   Image by: EnvironmentBlog

The very best method for dealing w/ difficult customer moments & create great customer experience. The People Skills Coach™ reveals an eternal truth.

11 Surefire Beliefs for Superior Customer Experience #custserv #cx

Customer Experience Beliefs: Image is the neon sign "belief".

Our customer experience beliefs guide our actions. Here are 11 to deliver superior customer experience. Tips fr The People Skills Coach™.

Customer Service 24 Tips: Customers Want it Easy & Valuable

Customer service: Image is button that says "easy".

Customer service leaders, focus on making service EASY & valuable & watch customers bond w/ your brand! 24 tips fr Kate Nasser, The People Skills Coach™.

Business Leadership: Who Are Your Customers’ Advocates? #cx #custserv

Business Leadership: Image is two hands joined.

Does your business leadership produce an entire company of customer advocates? If not, your customers experience these horrible moments and likely leave.

Ersatz Empowerment: The True Cost to Customer Experience #cx

Ersatz Empowerment: Image is Empty Panel w/ Magicians

Leaders, the true cost of ersatz empowerment to customer experience is far more than customer frustration. It’s this threat & you can prevent it.

Customer Experience Vibe: Are You Being Generous or Greedy? #cx

Customer Experience Vibe: Image is a Gift Box With Gold Bow

What customer experience vibe do customers get from your brand? Here are 6 ways the best create a generous vibe to keep customers coming back!

Service Recovery: Go Beyond Problem Solving! #custserv #cx

Customer Service Recovery: Image are lights of airplane landing.

Leaders, customer experience problems don’t have to be loyalty fiascoes. Sharpen your company’s customer service recovery w/ these critical steps.

Super Customer Experience: 5 Immediate No Cost Improvements #custserv

Super Customer Experience: Image is gold key w/ service word.

Super customer experience is not as complex as you think. These 5 no cost immediate improvements make it easy & memorable. From The People-Skills Coach™.

Customer Experience Leaders: Are You Leading Cattle Call?

Customer Experience Leaders: Image is little cattle figures lined up.

Customer experience leaders, have you gotten so focused on big picture & profit, that you treat customers like a cattle call? Simple ways to check & fix.

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