Customer Service

Customer Service: Turn Sudden Relationships into Bonds | #custserv #cx

Customer Service Relationships to Bonds: Image is Door Cracked Open.

Customer service is a case of sudden relationship.. CSRs, agents, and tech support analysts build rapport while solving problems. The best use these 8 steps to overcome the lack of trust and understanding that longer term relationships enjoy.

Ultimate Customer Service Culture: It’s About Unity Not Employees First | #custserv

Customer Service Culture: Image is bulletin board w/ word culture.

The ultimate customer service culture is not about employees first. It’s about unity. Leadership insights & lessons fr Kate Nasser, The People Skills Coach™.

Customer Service Mindset: Key Link in the Chain not Life in Chains | #custserv

Customer Service Mindset: Image is rope with chain connected.

Customer Service Mindset: Be a key link in the chain of success. It’s service not servitude. Best in service insights fr Kate Nasser, The People Skills Coach™.

Deliver Top Notch Customer Service Even in Highly Regulated Industries

Deliver Top Notch Customer Service: Image is collage of industry images.

Leaders ask: Can we deliver top notch customer service even in highly regulated industries. The People Skills Coach™ says yes absolutely. Here’s how.

Outstanding Patient Experience: Create Through Communication | #peopleskills

Outstanding Patient Experience: Image is diverse healthcare professionals.

Answering questions clearly helps create an outstanding patient experience. Have you taught everyone how to do this? Tips fr The People Skills Coach™.

7 Ego Actions That Stifle Leadership Teamwork & Service | #peopleskills

Ego Actions: Image is the word EGO spelled out.

Egos clash in the workplace or sometimes leave one-way scars. Check this list of ego actions to see which are causing harm. The People Skills Coach™.

Does Knowledge & Experience Dull Our Empathy? |#leadership #custserv

Experience Dull Empathy: Image is T-shirt saying You're Stupid.

Empathy is so important for business relationships and often missing. Does knowledge & experience dull empathy? Insights fr , The People Skills Coach™.

Customer Service: The Folly of Being Defensive in Business | #custserv

Customer Service Defensiveness: Image is the word STOP.

Defensiveness in business — especially in customer service — reduces trust and your brand. The critical fix fr Kate Nasser, The People Skills Coach™.

Customer Service Tech Support Leaders: The True #PeopleSkills Job

Customer Service Tech Support: Image is words Need Help?

To hire best customer service tech support agents, add these attitudes and people skills to the job description you advertise! From The People Skills Coach™.

People Skills Twitter Chat Sunday: The Effects of Silence

People Skills Global Chat Logo

People Skills Twitter chat this Sunday April 7th will explore the effects of silence on personal happiness & professional success. Join in! All welcome.

CIOs: IT Customer Service Quality Requires Partnership

Once again, from my work with information technology (IT) teams, I am compelled to write about leaders risking quality service with the risky thought of delivering support via email only. Some claim it increases quality by avoiding tone of voice and increasing audit capability. Yikes! U-turn from this thinking. There are at least 3 damaging effects.

The Emotional Intelligence That Feeds Super Customer Experience

The essence of emotional intelligence (EI) becomes this fail safe guide to the ultimate customer experience & service. How well does your entire organization use EI to secure the brand reputation of WOW.

Do You WOW Customers With Every Exception?

From the customer’s perspective, exceptional customer experience comes from exceptions to you standard procedures. Here are 3 questions to determine how agile your teams are.

Leadership: Does Data & Objectivity Create Detachment?

Millennials Success: Image is Gold puzzle pieces fitting together.

Leaders, data and objectivity are valuable until they block connection with employees & customers. When does this occur? Here are 8 sources of this engagement obstacle from The People-Skills Coach™.

Customer Service Leaders: Are Your Limits Actually Roadblocks?

Every service function has certain structure & limits. Yet when customers experience useless hoops to jump through they jump ship. Here’s how to keep ’em.

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