http://katenasser.com The People-Skills Coach™ Tue, 22 May 2012 03:10:50 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 http://katenasser.com/leaders-do-you-treat-your-customer-service-reps-like-adults/#utm_source=feed&utm_medium=feed&utm_campaign=feed http://katenasser.com/leaders-do-you-treat-your-customer-service-reps-like-adults/#comments Tue, 15 May 2012 10:10:48 +0000 Kate Nasser http://katenasser.com/?p=22406 http://katenasser.com/leaders-do-you-treat-your-customer-service-reps-like-adults/feed/ 6 http://katenasser.com/cios-resolve-it-customer-service-threat-blocked-teamwork/#utm_source=feed&utm_medium=feed&utm_campaign=feed http://katenasser.com/cios-resolve-it-customer-service-threat-blocked-teamwork/#comments Tue, 27 Mar 2012 04:02:18 +0000 Kate Nasser http://katenasser.com/?p=21350 http://katenasser.com/cios-resolve-it-customer-service-threat-blocked-teamwork/feed/ 3 http://katenasser.com/customer-service-when-you-hear-spaghetti-dont-serve-veal/#utm_source=feed&utm_medium=feed&utm_campaign=feed http://katenasser.com/customer-service-when-you-hear-spaghetti-dont-serve-veal/#comments Wed, 14 Mar 2012 13:25:25 +0000 Pattie Roberts http://katenasser.com/?p=21064 http://katenasser.com/customer-service-when-you-hear-spaghetti-dont-serve-veal/feed/ 3 http://katenasser.com/leaders-does-customer-service-fix-failure-or-build-success/#utm_source=feed&utm_medium=feed&utm_campaign=feed http://katenasser.com/leaders-does-customer-service-fix-failure-or-build-success/#comments Thu, 01 Mar 2012 11:00:00 +0000 Kate Nasser http://katenasser.com/?p=17717 http://katenasser.com/leaders-does-customer-service-fix-failure-or-build-success/feed/ 16 http://katenasser.com/customer-service-does-our-experience-dull-our-empathy/#utm_source=feed&utm_medium=feed&utm_campaign=feed http://katenasser.com/customer-service-does-our-experience-dull-our-empathy/#comments Mon, 13 Feb 2012 03:30:12 +0000 Kate Nasser http://katenasser.com/?p=17977 http://katenasser.com/customer-service-does-our-experience-dull-our-empathy/feed/ 8 http://katenasser.com/simply-great-choices-create-super-customer-experience/#utm_source=feed&utm_medium=feed&utm_campaign=feed http://katenasser.com/simply-great-choices-create-super-customer-experience/#comments Tue, 17 Jan 2012 22:45:53 +0000 Kate Nasser http://katenasser.com/?p=19579 http://katenasser.com/simply-great-choices-create-super-customer-experience/feed/ 14 http://katenasser.com/people-skills-the-e-of-email-does-not-mean-emotion/#utm_source=feed&utm_medium=feed&utm_campaign=feed http://katenasser.com/people-skills-the-e-of-email-does-not-mean-emotion/#comments Thu, 01 Dec 2011 20:42:22 +0000 Kate Nasser http://katenasser.com/?p=18623 http://katenasser.com/people-skills-the-e-of-email-does-not-mean-emotion/feed/ 6 http://katenasser.com/we-are-selfish-websites-the-customer-experience/#utm_source=feed&utm_medium=feed&utm_campaign=feed http://katenasser.com/we-are-selfish-websites-the-customer-experience/#comments Fri, 21 Oct 2011 10:53:15 +0000 Kate Nasser http://katenasser.com/?p=17774 http://katenasser.com/we-are-selfish-websites-the-customer-experience/feed/ 11 http://katenasser.com/extreme-humorous-lessons-on-bizarre-eye-exam-customer-experience/#utm_source=feed&utm_medium=feed&utm_campaign=feed http://katenasser.com/extreme-humorous-lessons-on-bizarre-eye-exam-customer-experience/#comments Fri, 14 Oct 2011 10:45:32 +0000 Kate Nasser http://katenasser.com/?p=17522 http://katenasser.com/extreme-humorous-lessons-on-bizarre-eye-exam-customer-experience/feed/ 20 http://katenasser.com/the-creative-profit-of-illogical-success/#utm_source=feed&utm_medium=feed&utm_campaign=feed http://katenasser.com/the-creative-profit-of-illogical-success/#comments Thu, 13 Oct 2011 10:50:11 +0000 Kate Nasser http://katenasser.com/?p=17478 http://katenasser.com/the-creative-profit-of-illogical-success/feed/ 9 http://katenasser.com/marketing-you-got-me-sales-call-center-you-blew-it/#utm_source=feed&utm_medium=feed&utm_campaign=feed http://katenasser.com/marketing-you-got-me-sales-call-center-you-blew-it/#comments Fri, 16 Sep 2011 11:00:31 +0000 Kate Nasser http://katenasser.com/?p=16630 http://katenasser.com/marketing-you-got-me-sales-call-center-you-blew-it/feed/ 6 http://katenasser.com/customers-views-breathe-life-into-always-being-right-rule/#utm_source=feed&utm_medium=feed&utm_campaign=feed http://katenasser.com/customers-views-breathe-life-into-always-being-right-rule/#comments Tue, 06 Sep 2011 10:50:51 +0000 Kate Nasser http://katenasser.com/?p=16145 http://katenasser.com/customers-views-breathe-life-into-always-being-right-rule/feed/ 23 http://katenasser.com/customer-service-turn-startling-sudden-relationships-into-bonds/#utm_source=feed&utm_medium=feed&utm_campaign=feed http://katenasser.com/customer-service-turn-startling-sudden-relationships-into-bonds/#comments Wed, 24 Aug 2011 09:30:56 +0000 Kate Nasser http://katenasser.com/?p=15680 http://katenasser.com/customer-service-turn-startling-sudden-relationships-into-bonds/feed/ 5 http://katenasser.com/customer-service-what-you-picture-you-create/#utm_source=feed&utm_medium=feed&utm_campaign=feed http://katenasser.com/customer-service-what-you-picture-you-create/#comments Tue, 16 Aug 2011 07:30:10 +0000 Kate Nasser http://katenasser.com/?p=14455 http://katenasser.com/customer-service-what-you-picture-you-create/feed/ 7 http://katenasser.com/customer-service-for-technical-support-beyond-certification/#utm_source=feed&utm_medium=feed&utm_campaign=feed http://katenasser.com/customer-service-for-technical-support-beyond-certification/#comments Thu, 28 Jul 2011 04:01:56 +0000 Kate Nasser http://katenasser.com/?p=14275 http://katenasser.com/customer-service-for-technical-support-beyond-certification/feed/ 1