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	<title>KateNasser.com &#187; Customer Service</title>
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	<description>The People-Skills Coach&#8482;</description>
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		<title>Simply Great Choices Create Super Customer Experience</title>
		<link>http://katenasser.com/simply-great-choices-create-super-customer-experience/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/simply-great-choices-create-super-customer-experience/#comments</comments>
		<pubDate>Tue, 17 Jan 2012 22:45:53 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[IT]]></category>
		<category><![CDATA[Agile Teams]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[best]]></category>
		<category><![CDATA[call center]]></category>
		<category><![CDATA[choice]]></category>
		<category><![CDATA[contact center]]></category>
		<category><![CDATA[CSRs]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[Customer Care]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[customer satisfaction]]></category>
		<category><![CDATA[great]]></category>
		<category><![CDATA[healthcare]]></category>
		<category><![CDATA[listening]]></category>
		<category><![CDATA[patience]]></category>
		<category><![CDATA[retail]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[super]]></category>
		<category><![CDATA[Truly memorable]]></category>
		<category><![CDATA[TSRs]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>
		<category><![CDATA[workplace]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=19579</guid>
		<description><![CDATA[When you get frustrated with customer behavior, are you tempted to respond badly? Call centers, contact centers, customer care teams, technical support departments -- here is the antidote to your frustration!  Here are 7 common situations and simply great choices.  ]]></description>
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		<slash:comments>12</slash:comments>
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		<item>
		<title>People-Skills: The E of Email Does Not Mean Emotion</title>
		<link>http://katenasser.com/people-skills-the-e-of-email-does-not-mean-emotion/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/people-skills-the-e-of-email-does-not-mean-emotion/#comments</comments>
		<pubDate>Thu, 01 Dec 2011 20:42:22 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[corporate]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[EI]]></category>
		<category><![CDATA[email]]></category>
		<category><![CDATA[emotion]]></category>
		<category><![CDATA[emotional intelligence]]></category>
		<category><![CDATA[interpersonal skills]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[supervisors]]></category>
		<category><![CDATA[Teamwork]]></category>
		<category><![CDATA[workplace]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=18623</guid>
		<description><![CDATA[Email is alive and well.  Are the people who received your last email? Or did you write an emotion mail instead of an email? We can use these 4 tips to convert from emotional to effective!  Add your best tips to the list.]]></description>
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		<slash:comments>6</slash:comments>
		</item>
		<item>
		<title>We Are Selfish Websites &amp; the Customer Experience</title>
		<link>http://katenasser.com/we-are-selfish-websites-the-customer-experience/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/we-are-selfish-websites-the-customer-experience/#comments</comments>
		<pubDate>Fri, 21 Oct 2011 10:53:15 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[entrepreneur]]></category>
		<category><![CDATA[Personality Type]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[selfish]]></category>
		<category><![CDATA[value]]></category>
		<category><![CDATA[website design]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=17774</guid>
		<description><![CDATA[Every website has a people-skills message and personality. What's yours? Does it selfishly try to squeeze &#038; capture customers or does it deliver value to engage and build loyalty?]]></description>
		<wfw:commentRss>http://katenasser.com/we-are-selfish-websites-the-customer-experience/feed/</wfw:commentRss>
		<slash:comments>11</slash:comments>
		</item>
		<item>
		<title>Extreme Humorous Lessons on a Bizarre Customer Experience</title>
		<link>http://katenasser.com/extreme-humorous-lessons-on-bizarre-eye-exam-customer-experience/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/extreme-humorous-lessons-on-bizarre-eye-exam-customer-experience/#comments</comments>
		<pubDate>Fri, 14 Oct 2011 10:45:32 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Humorous Insights]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Customer Care]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[emotional intelligence]]></category>
		<category><![CDATA[healthcare]]></category>
		<category><![CDATA[humorous]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[the lessons learned]]></category>
		<category><![CDATA[trust]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=17522</guid>
		<description><![CDATA[10 lessons learned from customer sevice and care gone wrong with a toxic perfectionist eye doctor. Wait until you read this. I couldn't make this stuff up. Add your healthcare customer experience insights!]]></description>
		<wfw:commentRss>http://katenasser.com/extreme-humorous-lessons-on-bizarre-eye-exam-customer-experience/feed/</wfw:commentRss>
		<slash:comments>19</slash:comments>
		</item>
		<item>
		<title>The Creative Profit of Illogical Success</title>
		<link>http://katenasser.com/the-creative-profit-of-illogical-success/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/the-creative-profit-of-illogical-success/#comments</comments>
		<pubDate>Thu, 13 Oct 2011 10:50:11 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[business owners]]></category>
		<category><![CDATA[creativity]]></category>
		<category><![CDATA[entrepreneur]]></category>
		<category><![CDATA[Innovation]]></category>
		<category><![CDATA[sales]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=17478</guid>
		<description><![CDATA[How can creative person turn artistry into profit? Graphic designer and entrepreneur Kimb Tiboni has written Illogical Success to tell you how. Book review.]]></description>
		<wfw:commentRss>http://katenasser.com/the-creative-profit-of-illogical-success/feed/</wfw:commentRss>
		<slash:comments>9</slash:comments>
		</item>
		<item>
		<title>Marketing, You Got Me. Sales Call Center, You Blew It!</title>
		<link>http://katenasser.com/marketing-you-got-me-sales-call-center-you-blew-it/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/marketing-you-got-me-sales-call-center-you-blew-it/#comments</comments>
		<pubDate>Fri, 16 Sep 2011 11:00:31 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Listening Power]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[Call Centers]]></category>
		<category><![CDATA[Contact Centers]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[scripts]]></category>
		<category><![CDATA[service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=16630</guid>
		<description><![CDATA[If your marketing dept, gets the customer to call, hey call center listen and dialogue.  Sales and service are not a monologue from you with a burp from us at the end.  Lose the script or lose the sale!  A true story of AT&#038;T Wireless ...]]></description>
		<wfw:commentRss>http://katenasser.com/marketing-you-got-me-sales-call-center-you-blew-it/feed/</wfw:commentRss>
		<slash:comments>6</slash:comments>
		</item>
		<item>
		<title>Customers&#8217; Views Breathe Life Into Always Being Right Rule</title>
		<link>http://katenasser.com/customers-views-breathe-life-into-always-being-right-rule/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/customers-views-breathe-life-into-always-being-right-rule/#comments</comments>
		<pubDate>Tue, 06 Sep 2011 10:50:51 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[CSRs]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[Customers]]></category>
		<category><![CDATA[loyalty]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[respect]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[trust]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=16145</guid>
		<description><![CDATA[Managers use this list to guide new employees on why the customer is  always right &#038; how to serve them well. The issue is not right/wrong -- it is respect for insight and beyond.  Read more ...]]></description>
		<wfw:commentRss>http://katenasser.com/customers-views-breathe-life-into-always-being-right-rule/feed/</wfw:commentRss>
		<slash:comments>23</slash:comments>
		</item>
		<item>
		<title>Customer Service: Turn Startling Sudden Relationships into Bonds</title>
		<link>http://katenasser.com/customer-service-turn-startling-sudden-relationships-into-bonds/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/customer-service-turn-startling-sudden-relationships-into-bonds/#comments</comments>
		<pubDate>Wed, 24 Aug 2011 09:30:56 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[analysts]]></category>
		<category><![CDATA[best]]></category>
		<category><![CDATA[bonds]]></category>
		<category><![CDATA[CSRs]]></category>
		<category><![CDATA[Customers]]></category>
		<category><![CDATA[interpersonal skills]]></category>
		<category><![CDATA[relationships]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[sudden]]></category>
		<category><![CDATA[technical support reps.]]></category>
		<category><![CDATA[trust]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=15680</guid>
		<description><![CDATA[Customer service is a case of sudden relationship..  CSRs, agents, and tech support analysts build rapport while solving problems. The best use these 8 steps to overcome the lack of trust and understanding that longer term relationships enjoy.]]></description>
		<wfw:commentRss>http://katenasser.com/customer-service-turn-startling-sudden-relationships-into-bonds/feed/</wfw:commentRss>
		<slash:comments>5</slash:comments>
		</item>
		<item>
		<title>Customer Service, What You Picture, You Create</title>
		<link>http://katenasser.com/customer-service-what-you-picture-you-create/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/customer-service-what-you-picture-you-create/#comments</comments>
		<pubDate>Tue, 16 Aug 2011 07:30:10 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[inspiration]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[CSRs]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[Front Line]]></category>
		<category><![CDATA[listen]]></category>
		<category><![CDATA[listening]]></category>
		<category><![CDATA[Mindset]]></category>
		<category><![CDATA[positive]]></category>
		<category><![CDATA[Tech. Support Reps]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=14455</guid>
		<description><![CDATA[In customer service, what you picture you create.  To deliver the best customer service or technical support, use the picture this airline rep in this story created. Here's the true story and the lasting message of customer service inspiration.]]></description>
		<wfw:commentRss>http://katenasser.com/customer-service-what-you-picture-you-create/feed/</wfw:commentRss>
		<slash:comments>7</slash:comments>
		</item>
		<item>
		<title>Customer Service for Technical Support Beyond Certification</title>
		<link>http://katenasser.com/customer-service-for-technical-support-beyond-certification/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/customer-service-for-technical-support-beyond-certification/#comments</comments>
		<pubDate>Thu, 28 Jul 2011 04:01:56 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[Teamwork]]></category>
		<category><![CDATA[Training]]></category>
		<category><![CDATA[HR]]></category>
		<category><![CDATA[human resources]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[technical professionals]]></category>
		<category><![CDATA[technical support]]></category>
		<category><![CDATA[training]]></category>
		<category><![CDATA[transitions]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=14275</guid>
		<description><![CDATA[Are your technical support team facing organizational or operational transitions or pressured initiatives with clients?  Keep teamwork and client service strong during the toughest times with special attention to ...]]></description>
		<wfw:commentRss>http://katenasser.com/customer-service-for-technical-support-beyond-certification/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Customer Experience the Before &amp; After Way</title>
		<link>http://katenasser.com/customer-experience-the-before-after-way/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/customer-experience-the-before-after-way/#comments</comments>
		<pubDate>Mon, 25 Jul 2011 00:34:03 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[corporate]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=14217</guid>
		<description><![CDATA[What customers experience before and after working with you holds the secrets to your success in sales, service, and customer loyalty.  Here's what the before does for you.  Read more ...]]></description>
		<wfw:commentRss>http://katenasser.com/customer-experience-the-before-after-way/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>People-Skills: 6 Subtle Signs You Annoy Your Boss</title>
		<link>http://katenasser.com/people-skills-5-subtle-signs-you-annoy-your-boss/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/people-skills-5-subtle-signs-you-annoy-your-boss/#comments</comments>
		<pubDate>Thu, 21 Jul 2011 23:30:32 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Humorous Insights]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[annoy]]></category>
		<category><![CDATA[Boss]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[corporate]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[humor]]></category>
		<category><![CDATA[humorous]]></category>
		<category><![CDATA[interpersonal skills]]></category>
		<category><![CDATA[leader]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[manager]]></category>
		<category><![CDATA[morale]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[Teamwork]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=14220</guid>
		<description><![CDATA[If you annoy the boss and don't know it, you may pay a price you didn't expect.  If these 6 things have happened to you, it's time to improve your people-skills!]]></description>
		<wfw:commentRss>http://katenasser.com/people-skills-5-subtle-signs-you-annoy-your-boss/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Success in Two Words – Be Memorable.</title>
		<link>http://katenasser.com/success-in-two-words-%e2%80%93-be-memorable/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/success-in-two-words-%e2%80%93-be-memorable/#comments</comments>
		<pubDate>Wed, 20 Jul 2011 13:00:16 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Careers & Jobs]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hiring Talent]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[inspiration]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[Career]]></category>
		<category><![CDATA[entrepreneur]]></category>
		<category><![CDATA[Gen X]]></category>
		<category><![CDATA[Gen Y]]></category>
		<category><![CDATA[interpersonal]]></category>
		<category><![CDATA[job]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[memorable]]></category>
		<category><![CDATA[skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[success]]></category>
		<category><![CDATA[Teamwork]]></category>
		<category><![CDATA[workplace]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=14073</guid>
		<description><![CDATA[Being different gets you noticed. But to be successful you must be memorable.  Reasons why and 3 steps to getting there.]]></description>
		<wfw:commentRss>http://katenasser.com/success-in-two-words-%e2%80%93-be-memorable/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>People-Skills: Confuse Before Bad News?</title>
		<link>http://katenasser.com/people-skills-confuse-before-bad-news/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/people-skills-confuse-before-bad-news/#comments</comments>
		<pubDate>Thu, 07 Jul 2011 22:13:15 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[bad news]]></category>
		<category><![CDATA[clarity]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[confuse]]></category>
		<category><![CDATA[empathy]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[managers]]></category>
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		<guid isPermaLink="false">http://katenasser.com/?p=13599</guid>
		<description><![CDATA[When you must deliver bad news, do you first confuse?  Is your own discomfort twisting your message?  You may tell yourself that you are thinking of the other person yet read this first before you decide ...]]></description>
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		<slash:comments>5</slash:comments>
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		<title>To Get Customer Loyalty &#8211; Gestalt It!</title>
		<link>http://katenasser.com/to-get-customer-loyalty-gestalt-it/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/to-get-customer-loyalty-gestalt-it/#comments</comments>
		<pubDate>Thu, 07 Jul 2011 00:00:42 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[corporate]]></category>
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		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[satisfaction]]></category>
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		<category><![CDATA[Ultimate Customer Service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=13474</guid>
		<description><![CDATA[Corporate leaders, managers, &#038; business owners, increase customer loyalty using a Gestalt customer service and technical support philosophy. The reasoning &#038; steps -- make sense!  Read more ...]]></description>
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		<slash:comments>13</slash:comments>
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