Lack of empathy for customers is customer service incompetence. Give customers empathy long before they cry or leave. Insights fr The People Skills Coach™.
Customer Service Outburst: What brings customer service reps to lose it w/ customers? A park ranger story about Lake Nockamixon. From The People Skills Coach™.
Don’t let procedures block listening. Use management people skills to ensure these 4 situations don’t ruin your success. Tips from The People Skills Coach™.
Prepare for customer experience delivery privately not in front of customers. Powerful true life examples fr The People Skills Coach™. | Customer Service, Restaurants, Retail.
Charismatic people skills must begin w/ integrity else the dark side of charisma manipulates. Call to action from The People Skills Coach™. | Leadership, Sales, Service.
The very best customer service reps exhibit these outstanding people skills. Checklist from Kate Nasser, The People Skills Coach™.
Customer Experience Leaders & Chief Customer Officers & Marketing Executives: These 3 common mistakes make customers want to leave. In design, service, & delivery — fix these & build loyalty.
Working with rude angry customers doesn’t have to wear you down. It can actually be one of the best people skills learning experiences of your life. Think these 5 things for best results and to increase emotional intelligence. Great EQ EI tips fr The People SKills Coach™,
Don’t just focus on angry customers. Reverse customer experience strategy & make sure you retain calm customers too. Video fr The People Skills Coach™.
Empathy is so important for business relationships and often missing. Does knowledge & experience dull empathy? Insights fr , The People Skills Coach™.
The very best method for dealing w/ difficult customer moments & create great customer experience. The People Skills Coach™ reveals an eternal truth.
People skills success: Find & unleash your empathy for leadership, teamwork, employee engagement, customer service. Guide map from The People Skills Coach™.
Customers dissatisfied? Did you break their trust? Use these 5 steps w/ empathy and integrity to rebuild it. From The People Skills Coach™.
Top service tips fr The People Skills Coach™ for service industry franchisees. Franchise rules need not stop you fr delivering great customer experience!
Our customer experience beliefs guide our actions. Here are 11 to deliver superior customer experience. Tips fr The People Skills Coach™.