customer

Super Customer Experience: Loyalty not Imprisonment! | #cx #custserv

Super Customer Experience: Loyalty Not Imprisonment!  Image: iStock for Editorial Use.

Customer Experience Leaders & Chief Customer Officers & Marketing Executives: These 3 common mistakes make customers want to leave. In design, service, & delivery — fix these & build loyalty.

Rude Angry Customers: 5 Ways to Stay Calm & Caring | #Custserv #Peopleskills

Rude Angry Customers: Image is flower with thorns.

Working with rude angry customers doesn’t have to wear you down. It can actually be one of the best people skills learning experiences of your life. Think these 5 things for best results and to increase emotional intelligence. Great EQ EI tips fr The People SKills Coach™,

Reverse Customer Experience: Are You Driving Calm Customers Away?

Reverse Customer Experience: Image is Iceberg Reflecting Deeper Trouble

Don’t just focus on angry customers. Reverse customer experience strategy & make sure you retain calm customers too. Video fr The People Skills Coach™.

Does Knowledge & Experience Dull Our Empathy? |#leadership #custserv

Experience Dull Empathy: Image is T-shirt saying You're Stupid.

Empathy is so important for business relationships and often missing. Does knowledge & experience dull empathy? Insights fr , The People Skills Coach™.

Difficult Customer Moments: Free Your Mind to Give Superior Service

Free Your Mind to Deliver Superior Customer Service in Difficult Moments   Image by: EnvironmentBlog

The very best method for dealing w/ difficult customer moments & create great customer experience. The People Skills Coach™ reveals an eternal truth.

#PeopleSkills Success Radar: Discover Your Empathy | #leadership

People Skills Success Discover Your Empathy: Image is a humanoid w/ binoculars

People skills success: Find & unleash your empathy for leadership, teamwork, employee engagement, customer service. Guide map from The People Skills Coach™.

Empathy and Integrity: 5 Keys to Rebuild Customer Trust #cx

Empathy and integrity: Sign saying they rebuild trust.

Customers dissatisfied? Did you break their trust? Use these 5 steps w/ empathy and integrity to rebuild it. From The People Skills Coach™.

Franchisees: Rules Need Not Stop Super Customer Experience #cx

Franchisees: Image is Customer Service Checklist Excellent Good Poor

Top service tips fr The People Skills Coach™ for service industry franchisees. Franchise rules need not stop you fr delivering great customer experience!

11 Surefire Beliefs for Superior Customer Experience #custserv #cx

Customer Experience Beliefs: Image is the neon sign "belief".

Our customer experience beliefs guide our actions. Here are 11 to deliver superior customer experience. Tips fr The People Skills Coach™.

Superior Customer Service: Sorry Doesn’t Mean Guilty! #NCSW14

Superior Customer Service: Image is Balloons w/ Sorry Words Celebrating!

Superior customer service doesn’t have debates on whether to say ‘we’re sorry’ to upset customers. It has loads of care. Insights fr The People Skills Coach™.

Customer Service 24 Tips: Customers Want it Easy & Valuable

Customer service: Image is button that says "easy".

Customer service leaders, focus on making service EASY & valuable & watch customers bond w/ your brand! 24 tips fr Kate Nasser, The People Skills Coach™.

Reduce Conflict: Do You Hear the Urgency Before the Yell? #peopleskills

Reduce Conflict: Image is a cartoon of a bee with a magnifying glass looking for the urgency.

Essential listening tips from The People Skills Coach™: 5 places to hear the urgency before the yell to reduce conflict in business.

The Rewards of Courtesy: JOIN #Peopleskills Chat SUN. Sept. 14th

End adult sibling bullying: Image is the people skills logo.

What are the true rewards of courtesy in business? JOIN The People Skills Coach™ in global Twitter chat SUN. 9/14 10am EDT on the value of courtesy.

Comments Off

Customer Experience Superstars: Their Celebratory Give & Take!

Employee Engagement: Image are gold stars.

Customer experience superstars distinguish themselves in these 11 ways. Join them & wow the customers! Insight fr The People Skills Coach™ keynote.

Business Leadership: Who Are Your Customers’ Advocates? #cx #custserv

Business Leadership: Image is two hands joined.

Does your business leadership produce an entire company of customer advocates? If not, your customers experience these horrible moments and likely leave.

Older Posts »