customer

Super Customer Experience: Rapport is the Artery to Trust | #CX #PeopleSkills

Rapport is the artery to the heart of trust on the road to super customer experience. 6 key steps to improve rapport and a validation of what’s in it for you and your brand. Inspiration for all from leadership through the front line CSRs.

Essential Bond to Keep Customers When You Buy a Business | #CX

Essential Bond: Image is picture of beach club of this blog post.

When you buy a biz, the essential bond to keep current customers is taking time to know them. Key customers experience examples fr The People Skills Coach™.

Customer Experience Repeat Daily: Love the Customers Not the Rules

Customer Experience Repeat Daily: Image is American Airlines jet.

Want customers to love your business? Everyone in customer experience repeat daily, love the customers not the rules. You can show care and still work within guidelines. Latest from Kate Nasser, The People Skills Coach™.

Stellar Customer Experience: Is Unconscious Bias Ruining Service?

Stellar Customer Experience: Image is people in an airplane.

Is unconscious implicit bias ruining your otherwise stellar customer experience & service? Examples and insight from Kate Nasser, The People Skills Coach™.

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Discover Customer Experience Moments & Details | #cx

Discover Customer Experience: Image is a sunlit fanned object.

Discover customer experience greatness not in the depths of complex strategy. Find it in moments of attitude & detail. Insights from Kate Nasser, The People Skills Coach™.

Perky Customer Service Incompetence – Why Bother? | #cx #custserv

Perky Customer Service Incompetence: Image is Square w/ four found two toned dots.

Perky customer service is valuable when combined w/ problem solving & action. Management & customer experience training insights fr The People Skills Coach™.

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Customer Experience: Loyalty Through Narcissism?

Customer Experience: Image is Box w/ News Flash

Super customer experience is achieved when you think from the customer perspective not from yours. Involve them & win their loyalty. 4 ways to win big.

Deep Reasons to Serve: JOIN People Skills Chat Oct. 2nd | #PeopleSkills

Effects of Denial: Image is people skills logo.

JOIN us in People Skills global Twitter chat to explore deep reasons to serve others in work & life. Host: Kate Nasser, The People Skills Coach™ & community 10amET Oct. 2nd. | Leadership, Teamwork, Customer Service

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Customer Service Incompetence: Empathy Only For Tears

Customer Service Incompetence: Image is a tear from someone's eye.

Lack of empathy for customers is customer service incompetence. Give customers empathy long before they cry or leave. Insights fr The People Skills Coach™.

Customer Service Outburst: 5 Needs That Ruin Customer Experience

Customer Service Outburst: Image is Picture of Nockamixon Lake at State Park in PA.

Customer Service Outburst: What brings customer service reps to lose it w/ customers? A park ranger story about Lake Nockamixon. From The People Skills Coach™.

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Management #PeopleSkills: How Procedures Quietly Block Listening

Management People Skills: Image is Humanoid Reading a Procedure Manual

Don’t let procedures block listening. Use management people skills to ensure these 4 situations don’t ruin your success. Tips from The People Skills Coach™.

Customer Experience Delivery: Prepare Privately | #cx #custserv

Customer Experience Deliver: Image is word Privacy.

Prepare for customer experience delivery privately not in front of customers. Powerful true life examples fr The People Skills Coach™. | Customer Service, Restaurants, Retail.

Charismatic People Skills: Start w/ Integrity! | #PeopleSkills

Charismatic People Skills: Image is quote "Integrity is choosing based on values not personal gain."

Charismatic people skills must begin w/ integrity else the dark side of charisma manipulates. Call to action from The People Skills Coach™. | Leadership, Sales, Service.

19 Outstanding People Skills of Best Customer Service Reps

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The very best customer service reps exhibit these outstanding people skills. Checklist from Kate Nasser, The People Skills Coach™.

Super Customer Experience: Loyalty not Imprisonment! | #cx #custserv

Customer Experience Leaders & Chief Customer Officers & Marketing Executives: These 3 common mistakes make customers want to leave. In design, service, & delivery — fix these & build loyalty.

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