http://katenasser.com The People-Skills Coach Wed, 08 Sep 2010 22:15:14 +0000 en hourly 1 http://wordpress.org/?v=3.0.1 http://katenasser.com/empathy-in-customer-care-lose-your-fear/#utm_source=feed&utm_medium=feed&utm_campaign=feed http://katenasser.com/empathy-in-customer-care-lose-your-fear/#comments Thu, 01 Jul 2010 22:10:30 +0000 Kate Nasser http://katenasser.com/?p=4385 http://katenasser.com/empathy-in-customer-care-lose-your-fear/feed/ 14 http://katenasser.com/the-inspiration-to-care-for-customers/#utm_source=feed&utm_medium=feed&utm_campaign=feed http://katenasser.com/the-inspiration-to-care-for-customers/#comments Thu, 24 Jun 2010 20:20:50 +0000 Kate Nasser http://katenasser.com/?p=4257 http://katenasser.com/the-inspiration-to-care-for-customers/feed/ 4 http://katenasser.com/leaders-get-all-your-employees-to-think-customer-care/#utm_source=feed&utm_medium=feed&utm_campaign=feed http://katenasser.com/leaders-get-all-your-employees-to-think-customer-care/#comments Mon, 14 Jun 2010 14:45:16 +0000 Kate Nasser http://katenasser.com/?p=3902 http://katenasser.com/leaders-get-all-your-employees-to-think-customer-care/feed/ 8 http://katenasser.com/outsourced-call-center-training-satisfy-usa-customers/#utm_source=feed&utm_medium=feed&utm_campaign=feed http://katenasser.com/outsourced-call-center-training-satisfy-usa-customers/#comments Sun, 30 May 2010 19:07:09 +0000 Kate Nasser http://katenasser.com/?p=3378 http://katenasser.com/outsourced-call-center-training-satisfy-usa-customers/feed/ 4 http://katenasser.com/5-things-think-with-rude-customers-best-results/#utm_source=feed&utm_medium=feed&utm_campaign=feed http://katenasser.com/5-things-think-with-rude-customers-best-results/#comments Sat, 15 May 2010 14:14:10 +0000 Kate Nasser http://katenasser.com/?p=3570 http://katenasser.com/5-things-think-with-rude-customers-best-results/feed/ 13 http://katenasser.com/5-best-customer-service-emotionally-intelligent-thoughts/#utm_source=feed&utm_medium=feed&utm_campaign=feed http://katenasser.com/5-best-customer-service-emotionally-intelligent-thoughts/#comments Thu, 13 May 2010 16:21:23 +0000 Kate Nasser http://katenasser.com/?p=3457 http://katenasser.com/5-best-customer-service-emotionally-intelligent-thoughts/feed/ 18 http://katenasser.com/best-csr-adapts-to-personality-type-for-a-customer-service/#utm_source=feed&utm_medium=feed&utm_campaign=feed http://katenasser.com/best-csr-adapts-to-personality-type-for-a-customer-service/#comments Sat, 01 May 2010 21:53:17 +0000 Kate Nasser http://katenasser.com/?p=3379 http://katenasser.com/best-csr-adapts-to-personality-type-for-a-customer-service/feed/ 12 http://katenasser.com/easy-does-it-for-customer-loyalty/#utm_source=feed&utm_medium=feed&utm_campaign=feed http://katenasser.com/easy-does-it-for-customer-loyalty/#comments Wed, 17 Mar 2010 01:29:13 +0000 Kate Nasser http://katenasser.com/?p=2961 http://katenasser.com/easy-does-it-for-customer-loyalty/feed/ 3 http://katenasser.com/the-best-csrs-get-inter-cultural-training-canada-usa/#utm_source=feed&utm_medium=feed&utm_campaign=feed http://katenasser.com/the-best-csrs-get-inter-cultural-training-canada-usa/#comments Wed, 10 Mar 2010 04:19:39 +0000 Kate Nasser http://katenasser.com/?p=2848 http://katenasser.com/the-best-csrs-get-inter-cultural-training-canada-usa/feed/ 11 http://katenasser.com/the-best-csrs-act-this-way-in-customer-service/#utm_source=feed&utm_medium=feed&utm_campaign=feed http://katenasser.com/the-best-csrs-act-this-way-in-customer-service/#comments Tue, 02 Mar 2010 22:04:41 +0000 Kate Nasser http://katenasser.com/?p=2637 http://katenasser.com/the-best-csrs-act-this-way-in-customer-service/feed/ 11 http://katenasser.com/worst-customer-service-stories-train-best-csrs/#utm_source=feed&utm_medium=feed&utm_campaign=feed http://katenasser.com/worst-customer-service-stories-train-best-csrs/#comments Mon, 22 Feb 2010 17:05:21 +0000 Kate Nasser http://katenasser.com/?p=2249 http://katenasser.com/worst-customer-service-stories-train-best-csrs/feed/ 16 http://katenasser.com/listening-up-lowest-cost-step-to-customers-dollars/#utm_source=feed&utm_medium=feed&utm_campaign=feed http://katenasser.com/listening-up-lowest-cost-step-to-customers-dollars/#comments Fri, 29 Jan 2010 17:36:17 +0000 Kate Nasser http://katenasser.com/?p=1985 http://katenasser.com/listening-up-lowest-cost-step-to-customers-dollars/feed/ 4 http://katenasser.com/customer-service-loyalty-the-connection/#utm_source=feed&utm_medium=feed&utm_campaign=feed http://katenasser.com/customer-service-loyalty-the-connection/#comments Mon, 26 Oct 2009 01:28:01 +0000 Kate Nasser http://katenasser.com/?p=1365 http://katenasser.com/customer-service-loyalty-the-connection/feed/ 11 http://katenasser.com/customer-value-creed/#utm_source=feed&utm_medium=feed&utm_campaign=feed http://katenasser.com/customer-value-creed/#comments Mon, 05 Oct 2009 18:06:10 +0000 Kate Nasser http://katenasser.com/?p=1304 http://katenasser.com/customer-value-creed/feed/ 1 http://katenasser.com/customer-service-nightmares-burger-king-blunder/#utm_source=feed&utm_medium=feed&utm_campaign=feed http://katenasser.com/customer-service-nightmares-burger-king-blunder/#comments Tue, 11 Aug 2009 01:46:20 +0000 Kate Nasser http://katenasser.com/?p=1056 http://katenasser.com/customer-service-nightmares-burger-king-blunder/feed/ 14