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	<title>KateNasser.com &#187; customer</title>
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	<description>The People-Skills Coach&#8482;</description>
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		<title>Leaders: Do You Treat Your Customer Service Reps Like Adults?</title>
		<link>http://katenasser.com/leaders-do-you-treat-your-customer-service-reps-like-adults/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/leaders-do-you-treat-your-customer-service-reps-like-adults/#comments</comments>
		<pubDate>Tue, 15 May 2012 10:10:48 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[IT]]></category>
		<category><![CDATA[agents]]></category>
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		<category><![CDATA[Customer Care]]></category>
		<category><![CDATA[employee engagement]]></category>
		<category><![CDATA[Front Line]]></category>
		<category><![CDATA[High Performing]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[management]]></category>
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		<category><![CDATA[supervisors]]></category>
		<category><![CDATA[technical support reps.]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=22406</guid>
		<description><![CDATA[Whether you are leading an IT Global Service Desk, a BPO contact center, or a non-technical customer service team, to deliver great customer experience, treat reps like adults not children.  Start with engaging them in self-assessment and see the ownership and performance soar!]]></description>
		<wfw:commentRss>http://katenasser.com/leaders-do-you-treat-your-customer-service-reps-like-adults/feed/</wfw:commentRss>
		<slash:comments>6</slash:comments>
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		<title>Super Customer Experience: Leaders, Are You Attitude Ready?</title>
		<link>http://katenasser.com/super-customer-service-experience-leaders-are-you-attitude-ready/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/super-customer-service-experience-leaders-are-you-attitude-ready/#comments</comments>
		<pubDate>Tue, 01 May 2012 17:40:47 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[agents]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[consistency]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[Customer Care]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[excellence]]></category>
		<category><![CDATA[experience]]></category>
		<category><![CDATA[Front Line]]></category>
		<category><![CDATA[interpersonal skills]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[Mindset]]></category>
		<category><![CDATA[morale]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[rapport]]></category>
		<category><![CDATA[reps]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[super]]></category>
		<category><![CDATA[supervisors]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=22318</guid>
		<description><![CDATA[Leaders, do customers experience superior customer service you promise? To say yes, you must be sure that every team member is attitude ready! Here's a checklist.]]></description>
		<wfw:commentRss>http://katenasser.com/super-customer-service-experience-leaders-are-you-attitude-ready/feed/</wfw:commentRss>
		<slash:comments>7</slash:comments>
		</item>
		<item>
		<title>Super Customer Experience: Rapport is the Artery to the Heart</title>
		<link>http://katenasser.com/super-customer-experience-rapport-is-the-artery-to-the-heart-of-trust/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/super-customer-experience-rapport-is-the-artery-to-the-heart-of-trust/#comments</comments>
		<pubDate>Thu, 26 Apr 2012 02:30:54 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[agents]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[crm]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer friendly]]></category>
		<category><![CDATA[experience]]></category>
		<category><![CDATA[interpersonal skills]]></category>
		<category><![CDATA[listening]]></category>
		<category><![CDATA[loyalty]]></category>
		<category><![CDATA[Mindset]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[rapport]]></category>
		<category><![CDATA[relationships]]></category>
		<category><![CDATA[reps]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[satisfaction]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[super]]></category>
		<category><![CDATA[trust]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=22150</guid>
		<description><![CDATA[Rapport is the artery to the heart of trust on the road to super customer experience.  6 key steps to improve rapport and a validation of what's in it for you and your brand.  Inspiration for all from leadership through the front line CSRs.]]></description>
		<wfw:commentRss>http://katenasser.com/super-customer-experience-rapport-is-the-artery-to-the-heart-of-trust/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
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		<item>
		<title>Psychological Barriers to a Super Customer Experience</title>
		<link>http://katenasser.com/super-customer-experience-psychological-barriers/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/super-customer-experience-psychological-barriers/#comments</comments>
		<pubDate>Wed, 18 Apr 2012 01:55:09 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[agents]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[care]]></category>
		<category><![CDATA[crm]]></category>
		<category><![CDATA[CSRs]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[experience]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[Mindset]]></category>
		<category><![CDATA[outstanding]]></category>
		<category><![CDATA[reps]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[super]]></category>
		<category><![CDATA[technical support reps.]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=21875</guid>
		<description><![CDATA[Reps, agents, &#038; managers bad behavior choices w/ customers are often rooted in psychological issues. The damage to the customer relationship is dramatic and thus worthy of your time and attention.  Here are 4 commons ones &#038; how to overcome for super customer experience.  ]]></description>
		<wfw:commentRss>http://katenasser.com/super-customer-experience-psychological-barriers/feed/</wfw:commentRss>
		<slash:comments>21</slash:comments>
		</item>
		<item>
		<title>Customer Experience: Every Move We Make, Every Vow We Break</title>
		<link>http://katenasser.com/super-customer-experience-in-every-move-you-make-and-vow-you-break/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/super-customer-experience-in-every-move-you-make-and-vow-you-break/#comments</comments>
		<pubDate>Wed, 11 Apr 2012 15:50:06 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[agents]]></category>
		<category><![CDATA[Awareness]]></category>
		<category><![CDATA[care]]></category>
		<category><![CDATA[crm]]></category>
		<category><![CDATA[CSRs]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[experience]]></category>
		<category><![CDATA[interpersonal]]></category>
		<category><![CDATA[loyalty]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[outstanding]]></category>
		<category><![CDATA[procedures]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[super]]></category>
		<category><![CDATA[technical support reps.]]></category>
		<category><![CDATA[TSRs]]></category>
		<category><![CDATA[ultimate]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=21347</guid>
		<description><![CDATA[Super customer experience comes not from procedures but from awareness of customer perspective &#038; delivery to it.  3 key insights to be in harmony with customers!]]></description>
		<wfw:commentRss>http://katenasser.com/super-customer-experience-in-every-move-you-make-and-vow-you-break/feed/</wfw:commentRss>
		<slash:comments>9</slash:comments>
		</item>
		<item>
		<title>Visionary Experience Leaders, Are You Conquering Customer Loyalty?</title>
		<link>http://katenasser.com/visionary-experience-leaders-are-you-conquering-customer-loyalty/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/visionary-experience-leaders-are-you-conquering-customer-loyalty/#comments</comments>
		<pubDate>Mon, 02 Apr 2012 04:02:43 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[culture]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[experience]]></category>
		<category><![CDATA[hotel]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[listen]]></category>
		<category><![CDATA[listening]]></category>
		<category><![CDATA[loyalty]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[satisfaction]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[super]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=21480</guid>
		<description><![CDATA[Leaders, are you planting deep roots to grow customer loyalty or trying to conquer w/ a veneer of customer care? Real life examples from The People-Skills Coach™.]]></description>
		<wfw:commentRss>http://katenasser.com/visionary-experience-leaders-are-you-conquering-customer-loyalty/feed/</wfw:commentRss>
		<slash:comments>21</slash:comments>
		</item>
		<item>
		<title>CIOs, Resolve IT Customer Service Threat &#8211; Blocked Teamwork</title>
		<link>http://katenasser.com/cios-resolve-it-customer-service-threat-blocked-teamwork/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/cios-resolve-it-customer-service-threat-blocked-teamwork/#comments</comments>
		<pubDate>Tue, 27 Mar 2012 04:02:18 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[IT]]></category>
		<category><![CDATA[analysts]]></category>
		<category><![CDATA[CIOs]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[customer satisfaction]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[Mindset]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[problem]]></category>
		<category><![CDATA[productivity]]></category>
		<category><![CDATA[resolution]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[team building]]></category>
		<category><![CDATA[teammates]]></category>
		<category><![CDATA[teams]]></category>
		<category><![CDATA[Teamwork]]></category>
		<category><![CDATA[technical professionals]]></category>
		<category><![CDATA[technical support]]></category>
		<category><![CDATA[technical support reps.]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=21350</guid>
		<description><![CDATA[CIOs, the threat to IT customer service is not technical mindset - it's blocked teamwork. Customers want productivity: prevent problems or unite to solve. Consider these 3 blocks and how to remove them.]]></description>
		<wfw:commentRss>http://katenasser.com/cios-resolve-it-customer-service-threat-blocked-teamwork/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Leaders, THE Threat to Superior Customer Experience</title>
		<link>http://katenasser.com/leaders-the-threat-to-superior-customer-experience/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/leaders-the-threat-to-superior-customer-experience/#comments</comments>
		<pubDate>Wed, 21 Mar 2012 09:30:14 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[action]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[corporate]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[Customer Care]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[disrespect]]></category>
		<category><![CDATA[executives]]></category>
		<category><![CDATA[experience]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[loyalty]]></category>
		<category><![CDATA[narcissism]]></category>
		<category><![CDATA[respect]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[super]]></category>
		<category><![CDATA[superior]]></category>
		<category><![CDATA[thoughts]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=21252</guid>
		<description><![CDATA[A recent expose on CBS Sunday Morning highlighted the derogatory names that companies use about their customers.  As I watched with sadness and wonderment, I began to write this post about THE threat to superior customer experience.  I welcome your insights as well as shout outs about companies that do deliver!]]></description>
		<wfw:commentRss>http://katenasser.com/leaders-the-threat-to-superior-customer-experience/feed/</wfw:commentRss>
		<slash:comments>22</slash:comments>
		</item>
		<item>
		<title>Customer Service: When You Hear Spaghetti, Don&#8217;t Serve Veal</title>
		<link>http://katenasser.com/customer-service-when-you-hear-spaghetti-dont-serve-veal/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/customer-service-when-you-hear-spaghetti-dont-serve-veal/#comments</comments>
		<pubDate>Wed, 14 Mar 2012 13:25:25 +0000</pubDate>
		<dc:creator>Pattie Roberts</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[CSR]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[Customer Care]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[listening]]></category>
		<category><![CDATA[Passion to Care]]></category>
		<category><![CDATA[service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=21064</guid>
		<description><![CDATA[Guest blogger, Pattie Roberts, recounts a personal story that so many can experience in their personal life and in frustrating customer service situations.  Here's one important listening lesson.  Can you answer her question?]]></description>
		<wfw:commentRss>http://katenasser.com/customer-service-when-you-hear-spaghetti-dont-serve-veal/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Super Customer Experience: Are Your Teams Tooled &amp; Ready?</title>
		<link>http://katenasser.com/super-customer-experience-are-your-teams-tooled-ready/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/super-customer-experience-are-your-teams-tooled-ready/#comments</comments>
		<pubDate>Sun, 11 Mar 2012 14:15:22 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[agents]]></category>
		<category><![CDATA[CSRs]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[experience]]></category>
		<category><![CDATA[information]]></category>
		<category><![CDATA[Knowledge]]></category>
		<category><![CDATA[reps]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[solutions]]></category>
		<category><![CDATA[super]]></category>
		<category><![CDATA[technical support reps.]]></category>
		<category><![CDATA[TSRs]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=21004</guid>
		<description><![CDATA[In this age of instant information, customers define a super customer experience partly as quick access to info. Are your front line teams ready? Are your agents and technical support analysts all tooled with information? Here's a checklist.]]></description>
		<wfw:commentRss>http://katenasser.com/super-customer-experience-are-your-teams-tooled-ready/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Hiring My Pleasure Employees for Super Customer Experience</title>
		<link>http://katenasser.com/hiring-my-pleasure-employees-for-super-customer-experience/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/hiring-my-pleasure-employees-for-super-customer-experience/#comments</comments>
		<pubDate>Mon, 20 Feb 2012 13:00:36 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[agents]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[care]]></category>
		<category><![CDATA[civility]]></category>
		<category><![CDATA[CSRs]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[empathy]]></category>
		<category><![CDATA[etiquette]]></category>
		<category><![CDATA[hiring]]></category>
		<category><![CDATA[interview]]></category>
		<category><![CDATA[morale]]></category>
		<category><![CDATA[Passion to Care]]></category>
		<category><![CDATA[reps]]></category>
		<category><![CDATA[results]]></category>
		<category><![CDATA[serve]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=20595</guid>
		<description><![CDATA[Job candidates for customer service &#038; care that use the phrase my pleasure &#038; no problem can shine. If you understand what these phrases really mean, you will not mistake it for selfishness. Hire this natural talent for super customer experience &#038; self-sustaining morale!]]></description>
		<wfw:commentRss>http://katenasser.com/hiring-my-pleasure-employees-for-super-customer-experience/feed/</wfw:commentRss>
		<slash:comments>14</slash:comments>
		</item>
		<item>
		<title>Customer Service: Does Our Experience Dull Our Empathy?</title>
		<link>http://katenasser.com/customer-service-does-our-experience-dull-our-empathy/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/customer-service-does-our-experience-dull-our-empathy/#comments</comments>
		<pubDate>Mon, 13 Feb 2012 03:30:12 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[IT]]></category>
		<category><![CDATA[agents]]></category>
		<category><![CDATA[best]]></category>
		<category><![CDATA[care]]></category>
		<category><![CDATA[CSRs]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[empathy]]></category>
		<category><![CDATA[experience]]></category>
		<category><![CDATA[fear]]></category>
		<category><![CDATA[pressure]]></category>
		<category><![CDATA[reps]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[stress]]></category>
		<category><![CDATA[teams]]></category>
		<category><![CDATA[technical support]]></category>
		<category><![CDATA[technical support reps.]]></category>
		<category><![CDATA[TSRs]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=17977</guid>
		<description><![CDATA[Does experience make customer service and tech support reps more or less empathetic?  You would think experience being a customer would make an agent more empathetic.  Or does it? Read more ...]]></description>
		<wfw:commentRss>http://katenasser.com/customer-service-does-our-experience-dull-our-empathy/feed/</wfw:commentRss>
		<slash:comments>8</slash:comments>
		</item>
		<item>
		<title>Customer Service &amp; IT Support Leaders: Do You Hear the Envy?</title>
		<link>http://katenasser.com/customer-service-it-support-leaders-do-you-hear-the-envy/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/customer-service-it-support-leaders-do-you-hear-the-envy/#comments</comments>
		<pubDate>Mon, 06 Feb 2012 04:20:56 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[IT]]></category>
		<category><![CDATA[analysts]]></category>
		<category><![CDATA[appreciation]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[CIOs]]></category>
		<category><![CDATA[CSRs]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[Customer Care]]></category>
		<category><![CDATA[customer satisfaction]]></category>
		<category><![CDATA[difficult customers]]></category>
		<category><![CDATA[envy]]></category>
		<category><![CDATA[inspiration]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[morale]]></category>
		<category><![CDATA[recognition]]></category>
		<category><![CDATA[reps]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[supervisors]]></category>
		<category><![CDATA[support]]></category>
		<category><![CDATA[Team Members]]></category>
		<category><![CDATA[teams]]></category>
		<category><![CDATA[technical]]></category>
		<category><![CDATA[technical support reps.]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>
		<category><![CDATA[vision]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=20320</guid>
		<description><![CDATA[Customer service and tech support leaders often ask me how to respond to team members who ask: "Why must we treat customers better than they treat us?" You might think this is a cry for fair and equal treatment. Some of it is. The rest is envy. Build fulfillment with these approaches to squelch this debilitating feeling.]]></description>
		<wfw:commentRss>http://katenasser.com/customer-service-it-support-leaders-do-you-hear-the-envy/feed/</wfw:commentRss>
		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>Super Customer Experience: Loyalty not Imprisonment!</title>
		<link>http://katenasser.com/super-customer-experience-loyalty-not-imprisonment/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/super-customer-experience-loyalty-not-imprisonment/#comments</comments>
		<pubDate>Sun, 29 Jan 2012 23:30:19 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[care]]></category>
		<category><![CDATA[chief]]></category>
		<category><![CDATA[CSRs]]></category>
		<category><![CDATA[culture]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer friendly]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[customer satisfaction]]></category>
		<category><![CDATA[deliver]]></category>
		<category><![CDATA[easy]]></category>
		<category><![CDATA[experience]]></category>
		<category><![CDATA[global]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[loyalty]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[officer]]></category>
		<category><![CDATA[positive]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[solutions]]></category>
		<category><![CDATA[Teamwork]]></category>
		<category><![CDATA[training]]></category>
		<category><![CDATA[Truly memorable]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=20117</guid>
		<description><![CDATA[Customer Experience Leaders &#038; Chief Customer Officers &#038; Marketing Executives: These 3 common mistakes  make customers want to leave. In design, service, &#038; delivery -- fix these &#038; build loyalty.]]></description>
		<wfw:commentRss>http://katenasser.com/super-customer-experience-loyalty-not-imprisonment/feed/</wfw:commentRss>
		<slash:comments>9</slash:comments>
		</item>
		<item>
		<title>Simply Great Choices Create Super Customer Experience</title>
		<link>http://katenasser.com/simply-great-choices-create-super-customer-experience/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/simply-great-choices-create-super-customer-experience/#comments</comments>
		<pubDate>Tue, 17 Jan 2012 22:45:53 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[IT]]></category>
		<category><![CDATA[Agile Teams]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[best]]></category>
		<category><![CDATA[call center]]></category>
		<category><![CDATA[choice]]></category>
		<category><![CDATA[contact center]]></category>
		<category><![CDATA[CSRs]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[Customer Care]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[customer satisfaction]]></category>
		<category><![CDATA[great]]></category>
		<category><![CDATA[healthcare]]></category>
		<category><![CDATA[listening]]></category>
		<category><![CDATA[patience]]></category>
		<category><![CDATA[retail]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[super]]></category>
		<category><![CDATA[Truly memorable]]></category>
		<category><![CDATA[TSRs]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>
		<category><![CDATA[workplace]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=19579</guid>
		<description><![CDATA[When you get frustrated with customer behavior, are you tempted to respond badly? Call centers, contact centers, customer care teams, technical support departments -- here is the antidote to your frustration!  Here are 7 common situations and simply great choices.  ]]></description>
		<wfw:commentRss>http://katenasser.com/simply-great-choices-create-super-customer-experience/feed/</wfw:commentRss>
		<slash:comments>14</slash:comments>
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