definition

Teamwork Defined with New Gems

Every minute of teamwork requires adapting to each other, to changing conditions, and sometimes to changing goals. 

The traditional definition of teamwork people working together to reach a shared common goal, sounds logical, seems clear — and falls short of success

It makes a glaring assumption that people will adapt and change as needed to reach the common goal.

Yet, with this definition of teamwork, most people work toward the common goal from and within their own perspective.

The Result? Teams that cannot quickly adapt to change. When the business starts to change or new opportunities arise, leaders bring in outsiders or must sometimes pass on the opportunity.

A great definition of teamwork includes a call to action to build and exercise change-ability skills for optimal teamwork in any situation.



Picture your organization using this new definition of teamwork:

Growth and change within team members to achieve a common success.

It’s applicable to changing environments, is very clear, and defines teamwork as adapting to reach the common goal instead of working to reach the common goal






This definition of teamwork creates startling results when you use it with these four precious gems.

BY:Skistz

BY:Skistz

RUBY. Passion for learning. When you create a learning (not training) culture, the team exercises its change-ability muscles. Learning is change and one that most people welcome since it enhances their careers and no one can fail. 
The startling result is a stream of new contributions because all are involved in continuous improvement.

Creativity increases and critical thinking improves. Athletic teams regularly exercise for improved performance and theater troupes explore new ideas for this same reason. Unfortunately teams focused on production often get locked in daily routines. Create startling new results with a learning culture.

Action Item: Pick one topic related to business, teamwork, service, sales, or technology. Have each team member Google/Bing on the topic and collate those results online.  At a virtual team meeting, take 15 minutes for team members to identify aloud what info they can use and how.  Make this a weekly event and watch the teams create, collaborate, and flex to changing needs.

 

By: ThisIsBossi

By: ThisIsBossi

 

EMERALD. Leader with a confident ego. If you have a learning culture, the leader must feel confident even with constructive dissenters and creative strategic thinkers on the team. This confident leader is the emerald gem of teamwork — reminding us all of The Wizard of Oz. Toward the end of the movie the curtain is drawn back to reveal there is no all-powerful wizard. He is instead a wise caring person.  His insights flow from there.

 

 

By: ThisIsBossi

By: ThisIsBossi

 

SAPPHIRE. Human bonding on diverse and distributed teams.  The evil of isolation due to distance or differences undermines the full potential of teams. Picture world-wide technology rollout teams who have never met, come from different cultures, and rotate team members. If no bonding is addressed, the teams will fall short of full success. Use video-based virtual meetings to introduce team members. Build understanding on topics of personality type, generational differences, cultural norms, learning style, and pet peeves!

 

 

By: TambakoTheJaguar

By: TambakoTheJaguar

 

DIAMOND. The I’s in Team. There are several I’s in teamwork – individual initiative and identity committed to the team. Respect and acknowledge individual talents contributed to the whole. It inspires greater contributions and willingness to share and teach. Some organizations call this the essential piece culture where each person knows how s/he contributes to the whole success.

©2011 Kate Nasser, CAS, Inc. Somerville, NJ. For permission to re-post or republish, please email info@katenasser.com. Thank you for respecting intellectual capital.


Kate Nasser, The People-Skills Coach, delivers team building workshops and innovative solutions for startling team results. See this site for more info and 21 years of testimonials.

Do an internet search on the definition of customer service and you will read definitions like how companies deal with their customers.   This is a not a definition of customer service.   When it is used as a customer service definition, it leads to structured processes, procedures, scripts, and metrics that leaders mistake for customer service.   As a result these procedures don’t produce unforgettable customer service.

To deliver unforgettable customer service, first start with this simple, effective, and far-reaching definition of customer service:

Kimb Manson Design Studio

Graphic By: Kimb Manson Design Studio

Making the service unforgettable hinges on how the knowledge and caring are deliveredBuild procedures, processes, personnel training, teamwork, and online portals around this customer service definition.

Would you like to test out just how far-reaching this definition is?  Let’s do it. 

Does it cover:

  • Many industries? Retail, Healthcare, Legal, Finance & Banking, Pharmaceuticals, Energy, Hospitality & Dining, Airlines, Education, Bridal, Home Repair,  … Yes!
  • Help Desks and Technical Support?  Yes.
  • Service to employees within an organization? Yes.
  • Service to external customers of an organization? Yes.
  • Business-to-business as well as consumer customer service? Yes.
  • Online customer service? Yes.
  • Self-service portals? Yes.
  • Does it cross cultures? Yes.
  • Does it work for different personality types?  Yes.
  • Does it work for business, non-profit, academia, and government? Yes.

I will be delving into many more aspects of how to produce unforgettable customer service using this definition.  Click the RSS button on this site to get updates and sign up for the free newsletter (Smart SenseAbilities) from the  home page of this site for additional insights.

To get started on making customer service unforgettable using this definition, read my other post on this blog:

http://katenasser.com/ace-your-next-customer-service-moment/

I welcome your comments about this definition of customer srevice and your questions below in the comments field.  If you wish to reference information from this blog post, please credit the URL.  Many thanks.

From my experience to your success,

Kate Nasser, The People-Skills Coach and Customer Service Maven!

©2009 Kate Nasser, CAS, Inc. Somerville, NJ. If you want to re-post or republish this post, please email info@katenasser.com. Thank you for respecting intellectual capital.