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	<description>The People-Skills Coach&#8482;</description>
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		<title>The Best CSRs Training Crosses Borders &#8211; Canada, USA, and More</title>
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		<pubDate>Wed, 10 Mar 2010 04:19:39 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
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		<description><![CDATA[Technology connects CSRs and customers in different countries. For this to work, the CSRs must adapt to cultural and regional differences. Here are two solid examples and a training DVD to help.]]></description>
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