empathy

Reverse Customer Experience: Retain Calm Customers!

When customer experience is going sour, do your calm customers have to raise their voice to get action? Do they think they must show anger to reverse customer experience from bad to good?

Reverse Customer Experience: Image is Iceberg Reflecting Deeper Trouble

Reverse Customer Experience: Don’t Drive Calm Customers Away Image by Drew Avery via Flickr.

Image by: Drew Avery via Flickr Creative Commons License.

Reverse Customer Experience: Don’t Drive Calm Customers Away

Consistently great customer experience requires may things. One often overlooked skill — hearing the urgency before the yell — is key. You can reverse customer experience midstream if you realize that not all dissatisfied customers yell.

Ask yourself, do your customers have to yell to:

  • Shake you out of your malaise? Calm customers often face lack of action or the dreaded defensive dribble of reasons why the experience is bad. Reverse customer experience from unimpressive to wow. Hear the urgency before the yell.
  • Hear some empathy from you? Empathy is that special connection with what a customer is experiencing. Can you hear their experience before they get upset? If not, you may lose calm customers to those businesses who give empathy before the yell.
  • Get you to explore alternate solutions? When the customer experience is bad do you stay safely in procedures — until the customers yell or tweet their anger?


Kate Nasser, The People Skills Coach™

1.5 min video message to reverse customer experience from bad to good.


The Story

I recently left a web hosting company because there was no response to trouble when I reported it without yelling. The rep actually said to me “There’s nothing we can do.” When I tweeted what he said to me, the response from the company via Twitter was immediate! They said, “we are working on fixing the trouble right now.” I had already faced the same trouble with little response over several months. Each time there was no attempt to reverse customer experience from bad to good — until I tweeted my displeasure. This is a sign of a company who doesn’t understand outstanding customer experience. They don’t live it or deliver it.

The Message

You can more easily reverse customer experience from bad to good IF you detect the trouble early. See beneath the tip of the iceberg. Don’t wait for customers to get angry. Hear their displeasure and their urgency even before the emotion and the yell.

When has a business failed to hear your urgency & displeasure? Share your story!


From my professional experience to your success,
Kate Nasser, The People Skills Coach™

Related Posts:
24 Tips to Make the Experience Easy for the Customer!
Does Knowledge & Experience Dull Our Empathy for Customers
Free Your Mind to Deliver Great Customer Service Experience

©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

QuickSpot-grahpicV2

Engage in people skills learning!

Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience.

I invite your questions, welcome your wisdom, and look forward to working with you.
~Kate Nasser, The People Skills Coach™

Mega Innovation w/Employee Morale is our People Skills Global Chat Topic

WHEN: Sunday Aug 23, 2015 at 10AM EDT on Twitter. Hashtag: #peopleskills

Background on This Chat Topic: Mega Innovation w/ Employee Morale

With the Amazon.com workplace in the news, I am compelled to have our people skills global Twitter chat discuss: “Can you have mega innovation and success with great employee morale?” Some say it’s the only way. Others claim that it is an either/or. Please JOIN us Sunday Aug. 23, 2015 10amEDT in people skills global Twitter chat to share your insights and experience on mega innovation and employee morale.

Mega Innovation w/ Employee Morale: Image is People skills logo

Mega Innovation w/ Employee Morale: Image by KimbManson for Kate Nasser. All rights reserved.

Image designed by: Kimb Manson Graphics Design for Kate Nasser. All rights reserved.

Mega Innovation & Employee Morale – Exciting or Challenging?

JOIN us in #Peopleskills global Twitter chat to explore whether workplaces can be highly innovative and competitive AND have great employee morale.

Here are some questions to get us thinking in advance. Actual questions will post live during the chat.

  • How do you define employee morale?
  • What creates and affects employee morale?
  • Picture a highly innovation workplace culture. What do you see?
  • Innovation and employee morale are _____________.
  • If you had a choice between working in highly competitive/innovative environment or somewhere else, which would you choose and why?
  • Does innovation require criticism that degrades employee morale? Pls. explain.
  • How do emotional intelligence and innovation relate if at all?
  • How can everyone disagree for innovation without hurting each other and workplace morale?
  • What are some positive phrases to use when disagreeing in creative moments?
  • What leadership actions/behaviors impact innovation and employee morale?
  • What role do people skills play in balancing innovation and employee morale if at all?

So bring your personal perspective, your favorite beverage, and join the people skills global chat community this Sunday Aug. 23 2015 10am EDT in Twitter (hashtag: #peopleskills) about mega innovation and employee morale.

I also invite you to continue this chat by joining the Google+ People Skills Community and the LinkedIn Group People Skills Succeed to be a part of all the people skills discussions everyday 24×7. Get your people skills community member badge here.

Shout Out of Gratitude

My gratitude to all who participate and grow the people skills global chat community on Twitter (#peopleskills), Google+, and LinkedIn. We welcome your suggestions for topics, offers to co-host, and most especially your individual insights.

Special thanks generous chat moderators Dave Moore, Jandis Price, Chantal Bechervaise, Hoda Maalouf, and Tom Rhodes for their time and insightful contributions.





Hope you will all join People Skills Global Chat on Twitter #peopleskills this Sunday Aug. 23, 2015 10am EDT/7am PDT to discuss mega innovation and employee morale.

Everyone is welcome! We have only one rule in People Skills Global Chat: Respect for all even when we disagree.





TIP: If you have never been in a Twitter chat, you may find it helpful to log on to Twubs.com or Tweetchat.com, enter hashtag #peopleskills, and sign in to your Twitter account. The venue will insert the hashtag on each of your tweets and you will see all the tweets on one screen. Other tools available are Tchat.io, Hootsuite and TweetDeck.

I am the founder and host of the chat and will be happy to answer any questions you have in advance: Email me.

Chat with you this Sun. Aug. 23, 2015 10am EDT in People Skills Global Chat on Twitter (#peopleskills) TOPIC: Mega Innovation and Employee Morale.

Until then, as always, I wish you bonds of happiness and success!

From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Leadership Strength: How Do You Express Yours?

New leaders often act tough and harsh. Many outgrow the extremes through experience. Others don’t.

Why do some leaders continue to behave harshly?


Leadership Strength: Image looks like crater w/ blue sky in center.

Leadership Strength: It’s Not Coarse, Harsh, Rude. Image by Martin Helgan via Flickr.

Image by Martin Helgan via Flickr Creative Commons License

Leadership Strength: 6 Reasons Leaders Are Harsh vs. Strong

  1. They were led that way.

    They treat others they way their leaders treated them. Not a recipe for growth and success.

  2. They think kindness and humility mean weakness.

    They must learn that selfless doesn’t mean faceless. Influence through intelligence and connection.

  3. They discount situation as a leadership factor.

    Leadership in a continuous crisis environment is not the same as leadership in politics. Leadership in military differs from leadership in business. In business they aren’t training troops to perform constantly in harsh conditions under fire. Match leadership strength to the conditions.

  4. They think you can’t be well-liked and respected.

    This is one of the biggest legacy myths of leadership strength. Respected well-liked leaders inspire, engage, and foster organizational success. Click here for 18 ways they do this.

  5. They lack emotional intelligence and don’t want to develop it.

    They define leadership strength as coarse and harsh to justify their own natural style. Eventually people see this as selfish and reject these leaders.

  6. They mistakenly see honesty and diplomacy as opposites.

    They boorishly communicate anything they think. This is not authenticity and honesty. It isn’t leadership strength. It is leadership incompetence. Communicate with diplomatic honesty and your influence will stretch far and wide.

Why do some people accept these leaders’ harsh behaviors?


For the six reasons above AND two more.

  • They don’t see these leaders’ behaviors as harsh and inappropriate. They see them as strict and think strictness will make everyone better performers.

  • They shy away from leaders who treat them as equals. To some people, equality is scary. It requires shared responsibility with individual accountability. These folks will accept harshness for less accountability.

Develop your leadership strength through emotional intelligence. It highlights how well you lead in diverse situations. Harshness and coarseness rarely apply. Emotional intelligence, insight, and inner strength universally apply.

Where and when have emotionally intelligent leaders helped you?

From my professional experience to your success,
Kate Nasser, The People Skills Coach™

Related Posts:
18 Things Respected Well-Liked Leaders Consistently Do
Leadership People Skills: When Tough Leaders Show Empathy
Leadership, Here’s What’s Great About Humility
13 Emotionally Intelligent Leadership People Skills

©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

QuickSpot-grahpicV2

Engage in people skills learning!

Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience.

I invite your questions, welcome your wisdom, and look forward to working with you.
~Kate Nasser, The People Skills Coach™

Empathy: Key Thoughts to Boost Your Success

Empathy is one of the people skills that can make or break your business success. Career and business success is all about relationships and empathy is key. It replaces the distance of diversity with bonds of connection.

Image is: Diverse business people.

Empathy builds bonds of success. Image by: Maryland_GovPics

Image by: Maryland_GovPics

Empathy: 3 Key Thoughts to Boost Your Business Success

You can develop your empathy and increase your success. Empathy gets you out of your own head and into others. It allows you to step outside of your own perspective and see where others are coming from. It builds trust. It builds bonds with customers. It boosts your negotiation skills.

Key Thought #1:

Empathy: Image is quote Empathy is the connection before the solution.

Empathy is the connection before the solution. ~Kate Nasser

Key Thought #2:

Image is quote: Empathize before you analyze.

Empathize before you analyze. ~Kate Nasser

Key Thought #3:

Image is quote: Empathy and integrity build and rebuild trust.

Empathy and integrity build and rebuild trust. ~Kate Nasser


Empathy is the universal connector to the new and unexplored. It unites people to create success together — leaders and teams, business owners and leaders, sales reps and customers. It is one of the most powerful business people skills.

Get Started Now!

9 Hidden Places to Find & Develop Your Empathy


From my professional experience to your success,
Kate Nasser, The People Skills Coach™

Related Posts:
Empathy and Integrity: 5 Keys to Rebuild Customer Trust

©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

QuickSpot-grahpicV2

Engage in people skills learning!

Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience.

I invite your questions, welcome your wisdom, and look forward to working with you.
~Kate Nasser, The People Skills Coach™

Seeing Beauty in Others is our People Skills Global Chat Topic

WHEN: Sunday July 26, 2015 at 10AM EDT on Twitter. Hashtag: #peopleskills

Background on This Chat Topic: Seeing Beauty in Others

Beauty is often defined for people in society. Yet beauty is infinite and diverse. Famed fashion photographer Rick Guidotti decided to break society’s cycle of telling people who is beautiful and set out to capture the true beauty in everyone. As I watched his video, I was very moved. How we define beauty guides how we interact. It touches others deeply. Please JOIN us Sunday July 26, 2015 10amEDT in people skills global Twitter chat to discuss seeing beauty in others.

Seeing Beauty in Others: Image is People skills logo

Seeing beauty in others: Image by KimbManson for Kate Nasser. All rights reserved.

Image designed by: Kimb Manson Graphics Design for Kate Nasser. All rights reserved.

Seeing Beauty in Others: Beyond Social Norms

When society narrowly defines beauty, it shortchanges everyone. It robs the world of the potential of everyone’s beauty and all that it can create. It breeds bullying, isolation, and pain. JOIN us in #Peopleskills global Twitter chat to explore true beauty — beyond our societal norms.

Here are some questions to get us thinking in advance. Actual questions will post live during the chat.

  • What is beauty?
  • How do narrow definitions of beauty emerge?
  • Why do narrow definitions of beauty take hold in society and people’s minds?
  • What does it take to find and love our own beauty?
  • How do narrow definitions of beauty affect people’s lives?
  • Do narrow definitions of beauty affect workplace interaction? Pls. explain.
  • How does beauty affect human interactions in life and business?
  • “Beauty is in the eye of the beholder.” Ag/Disagree? Why?
  • Can a society’s definition of beauty breed bullying? Y/N Pls. explain?
  • If different countries define beauty differently, how does that impact their interaction?
  • What do you find beautiful in others? Does society celebrate it?
  • How can each of us help others celebrate the true beauty of diversity?

So bring your personal perspective, your favorite beverage, and join the people skills global chat community this Sunday July 26, 2015 10am EDT in Twitter (hashtag: #peopleskills) about seeing beauty in others.

I also invite you to continue this chat by joining the Google+ People Skills Community and the LinkedIn Group People Skills Succeed to be a part of all the people skills discussions everyday 24×7. Get your people skills community member badge here.

Shout Out of Gratitude

My gratitude to all who participate and grow the people skills global chat community on Twitter (#peopleskills), Google+, and LinkedIn. We welcome your suggestions for topics, offers to co-host, and most especially your individual insights.

Special thanks generous chat moderators Dave Moore, Jandis Price, Chantal Bechervaise, Hoda Maalouf, and Tom Rhodes for their time and insightful contributions.





Hope you will all join People Skills Global Chat on Twitter #peopleskills this Sunday July 26, 2015 10am EDT/7am PDT to discuss seeing beauty in others.

Everyone is welcome! We have only one rule in People Skills Global Chat: Respect for all even when we disagree.





TIP: If you have never been in a Twitter chat, you may find it helpful to log on to Twubs.com or Tweetchat.com, enter hashtag #peopleskills, and sign in to your Twitter account. The venue will insert the hashtag on each of your tweets and you will see all the tweets on one screen. Other tools available are Tchat.io, Hootsuite and TweetDeck.

I am the founder and host of the chat and will be happy to answer any questions you have in advance: Email me.

Chat with you this Sun. July 26th, 2015 10am EDT in People Skills Global Chat on Twitter (#peopleskills) TOPIC: Seeing Beauty in Others — Beyond Stereotypes & Social Norms.

Until then, as always, I wish you bonds of happiness and success!

From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Creativity Culture: How to Create Safe Open Engagement

Three years into running people skills global Twitter chat, I am thrilled with how many strangers from around the globe come together and engage openly. Recently, one newcomer said he was grateful I had created a safe open place to interact.

His gratitude made me reflect on what I had done and what others did to make this happen. Here is what we did to create an open creativity culture! It applies to workplaces as well.

Creativity Culture: Image is graphic with word creativity.

Creativity Culture: Keys to Creating Safe Place to Engage. Image by Sweet Dreamz Design via Flickr.

Image by Sweet Dreamz Design via Flickr Creative Commons License.

Creativity Culture: 7 Keys to Create Safe Open Engagement

Leaders and managers can do much to create a safe open place for everyone to engage and create.

  1. Create a simple powerful rule about respect.

    Respect is the key to feeling safe to engage, share, and create. In people skills global Twitter chat, we use one rule: Respect even when we disagree. Civility doesn’t weaken the message. It helps others to hear it.

  2. Listen!

    One of the strongest ways to show respect is to listen. It doesn’t mean obey; it doesn’t mean agree. It says respect for all.

  3. Ask questions to understand vs. judging people to discount ideas.

    We open our minds through questions and discussion. Assessing and deciding comes after that.

  4. Celebrate diversity.

    Applaud very different ideas. Appreciating diverse views doesn’t mean we agree. It means we are open to learning and creating.

  5. Moderate extremes.

    Moderation doesn’t mean mediocrity. It means balancing the needs of many in your creativity culture. If we see moderation as mediocrity, we seek excellence only in extremes — and miss the brilliance in between. Extremes spring up from strong vision and mission, predominance of any one personality type, and high pressure points.

  6. Encourage self-awareness.

    Help everyone identify their own pet peeves and own them. Help them see their talents and brilliance and share them. With this step, you replace a shortage mentality with one of abundance and curiosity.

  7. Identify slip ups early.

    The first six keys mean little if we don’t use them. This means spotting slip ups early on and calling everyone to a high level again.

Fostering a creativity culture where it’s safe to engage is not difficult. If we can bring strangers from around the globe every Sunday morning to engage in people skills Twitter chat, leaders and managers can surely foster the same thing in smaller teams. As long as they see it as important to interaction, they can make it happen.

Your View: What would you add to this list on creating safe open place to engage?


From my professional experience to your success,
Kate Nasser, The People Skills Coach™

Related Post:
Innovation Leadership: Make It Easier to Innovate Than to Complain
Moderation Doesn’t Mean Mediocrity
Leadership: Do You Seek Excellence Only in Extremes?

©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

QuickSpot-grahpicV2

Engage in people skills learning!

Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience.

I invite your questions, welcome your wisdom, and look forward to working with you.
~Kate Nasser, The People Skills Coach™

Highly Sensitive People: People Skills Global Chat Topic

WHEN: Sunday July 12, 2015 at 10AM EDT on Twitter. Hashtag: #peopleskills

Background on This Chat Topic: Highly Sensitive People

When you hear the phrase, highly sensitive people, what image do you get? People with great empathy and intuition or weak people who others call too sensitive? Or perhaps something completely different? JOIN us Sunday July 12, 2015 10amEDT in people skills global Twitter chat to discuss interacting with highly sensitive people. Joining me as co-host for this chat is Yolande Vanheerden @Yolande_MT. Yolande leads the community engagement team at MindTools and enjoys exploring leadership, management and personal effectiveness.

Highly Sensitive People: Image is People skills logo

Highly Sensitive People: Image by KimbManson for Kate Nasser. All rights reserved.

Image designed by: Kimb Manson Graphics Design for Kate Nasser. All rights reserved.

Highly Sensitive People: Benefits, Challenges, & Interaction

JOIN us in #Peopleskills global Twitter chat to explore interacting with highly sensitive people.

Here are some questions to get us thinking in advance. Actual questions will post live during the chat.

  • How do you define sensitivity?
  • What image does the phrase highly sensitive conjure up in your mind? Strong? Weak? Both?
  • Regarding sensitivity, how do you describe yourself?
  • I am/am not highly sensitive because _______ .
  • Is high sensitivity inborn, nurtured, or both? Pls. explain.
  • How have highly sensitive people helped you in your life?
  • What are the benefits of being a highly sensitive person?
  • What strengths of highly sensitive people are valuable in the workplace?
  • What challenges come with being highly sensitive?
  • How do great leaders engage highly sensitive people?
  • How do highly sensitive people affect teamwork?
  • What connection, if any, is there between intuition and high levels of sensitivity?
  • How do people skills and emotional intelligence help interaction with highly sensitive people?

So bring your personal perspective, your favorite beverage, and join the people skills global chat community this Sunday July 12, 2015 10am EDT in Twitter (hashtag: #peopleskills) about highly sensitive people.

I also invite you to continue this chat by joining the Google+ People Skills Community and the LinkedIn Group People Skills Succeed to be a part of all the people skills discussions everyday 24×7. Get your people skills community member badge here.

Shout Out of Gratitude

My gratitude to all who participate and grow the people skills global chat community on Twitter (#peopleskills), Google+, and LinkedIn. We welcome your suggestions for topics, offers to co-host, and most especially your individual insights.

Special thanks to my co-host this week Yolande Vanheerden @Yolande_MT and generous chat moderators Chantal Bechervaise, Dave Moore, Hoda Maalouf, Jandis Price, and Tom Rhodes for their time and insightful contributions.





Hope you will all join People Skills Global Chat on Twitter #peopleskills this Sunday July 12, 2015 10am EDT/7am PDT to discuss interacting with highly sensitive people.

Everyone is welcome! We have only one rule in People Skills Global Chat: Respect for all even when we disagree.





TIP: If you have never been in a Twitter chat, you may find it helpful to log on to Twubs.com or Tweetchat.com, enter hashtag #peopleskills, and sign in to your Twitter account. The venue will insert the hashtag on each of your tweets and you will see all the tweets on one screen. Other tools available are Tchat.io, Hootsuite and TweetDeck.

I am the founder and host of the chat and will be happy to answer any questions you have in advance: Email me.

Chat with you this Sun. July 12, 2015 10am EDT in People Skills Global Chat on Twitter (#peopleskills) TOPIC: Highly Sensitive People.

Until then, as always, I wish you bonds of happiness and success!

From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Random Acts of Kindness: People Skills Global Chat Topic

WHEN: Sunday June 28, 2015 at 10AM EDT on Twitter. Hashtag: #peopleskills

Background on This Chat Topic: Random Acts of Kindness

Kindness can melt the hardest heart. It can reach around the globe without boarding a plane. Its power seems infinite. JOIN us Sunday June 28, 2015 10amEDT in people skills global Twitter chat to discuss random acts of kindness. Guest hosting this chat for me is Chantal Bechveraise @CBechervaise. Many thanks Chantal!

Random Acts of Kindness: Image is People skills logo

Random Acts of Kindness: Image by KimbManson for Kate Nasser. All rights reserved.

Image designed by: Kimb Manson Graphics Design for Kate Nasser. All rights reserved.

Random Acts of Kindness: Why and How

JOIN us in #Peopleskills global Twitter chat to share random acts of kindness.

Here are some questions to get us thinking in advance. Actual questions will post live during the chat.

  • How do you define kindness?
  • Where does kindness get its power?
  • How do kindness and generosity relate?
  • What is significant about ‘random’ acts of kindness?
  • When has kindness touched you in a powerful and deep way?
  • What effects do random acts of kindness have on humanity?
  • When are people most likely to perform random acts of kindness?
  • Do random acts of kindness have to be anonymous or private to be effective? Pls. expl.
  • How do personal or social values foster or hinder random acts of kindness?
  • What acts of kindness can leaders show at work and why?
  • What people skills do we need to do random acts of kindness?

So bring your personal perspective, your favorite beverage, and join the people skills global chat community this Sunday June 28, 2015 10am EDT in Twitter (hashtag: #peopleskills) on random acts of kindness.

I also invite you to continue this chat by joining the Google+ People Skills Community and the LinkedIn Group People Skills Succeed to be a part of all the people skills discussions everyday 24×7. Get your people skills community member badge here.

Shout Out of Gratitude

My gratitude to all who participate and grow the people skills global chat community on Twitter (#peopleskills), Google+, and LinkedIn. We welcome your suggestions for topics, offers to co-host, and most especially your individual insights.

Special thanks to guest host Chantal Bechervaise and generous chat moderators Dave Moore, Hoda Maalouf, Jandis Price, and Tom Rhodes for their time and insightful contributions.





Hope you will all join People Skills Global Chat on Twitter #peopleskills this Sunday June 28, 2015 10am EDT/7am PDT to share random acts of kindness.

Everyone is welcome! We have only one rule in People Skills Global Chat: Respect for all even when we disagree.





TIP: If you have never been in a Twitter chat, you may find it helpful to log on to Twubs.com or Tweetchat.com, enter hashtag #peopleskills, and sign in to your Twitter account. The venue will insert the hashtag on each of your tweets and you will see all the tweets on one screen. Other tools available are Tchat.io, Hootsuite and TweetDeck.

I am the founder and host of the chat and will be happy to answer any questions you have in advance: Email me.

Chat with you this Sun. June 28th, 2015 10am EDT in People Skills Global Chat on Twitter (#peopleskills) TOPIC: Random Acts of Kindness.

Until then, as always, I wish you bonds of happiness and success!

From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Change Leadership: How to Sustain Morale When Aborting a Difficult Project

When you read this title, you might be inclined to think everyone would be relieved to see the difficult project disappear. Why would you need to address and sustain morale? In very difficult projects, employees who endure and perform well do so with deep commitment. When you pull the plug and abort the project, their morale can crash.

Change leadership addresses morale to re-inspire employees for the next challenge.


Change Leadership: Image is an electric cord unplugged.

Change Leadership: Addressing Morale When You Pull the Plug

Image by Kipp baker via Flickr Creative Commons License.

Change Leadership: What do employees feel and how can you help them?

When a very difficult project is cut short, the employees who were truly committed can feel:

  1. Used like rats in a maze
  2. Sacrificed for nothing
  3. Cheated from the finish line
  4. Unappreciated for their extra effort
  5. Failure and responsible for it
  6. Angry over being excluded from the decision

If you want your change leadership efforts to be successful in this moment, you must address these feelings and what leads up to them.

What Happens to Employees Psychologically During a Very Difficult Project

Employees who rise to a difficult challenge, endure, and perform well do so by believing that:

  • Nothing is impossible
  • Teamwork can conquer any challenge
  • Sacrificing their comfort and personal time will be worth it at the end
  • They will all share in the sweet rewards of success

In other words, they rule out the possibility of failure to keep themselves going. Think of the US Marines motto: “Surrender is not in our creed.” Many times employees have subconsciously adopted this belief. Then suddenly you abort the project and their morale crashes.

Change Leadership: Steps to Address Morale

  • Most importantly, communicate through the project so that employees’ expectations adjust along the way. More information, more reality, less shock.
  • Do not blame the team. Sometimes leaders will blame a whole team when slackers slowed success. Yet great leaders address under-performers along the way. They don’t wait and they don’t blame the whole team.
  • If possible, let them be involved in or at least have access to the decision making process.
  • Draw everyone together and discuss what has happened. Often issues were beyond their control. Get their thoughts. Highlight the talents and efforts applied and ask them to add their kudos of each other to this discussion.
  • In a separate team meeting, discuss the lessons learned. If you do the lessons learned in the first meeting, they may interpret it as “failure analysis”. Much better to let them heal with a celebration of talent and then look at lessons learned after that.
  • Use this change to explore, teach, and develop the team’s agility. I can help you with this!

Great change leadership stems from emotional intelligence that inspires and cares for employees. It’s not fluff. It’s the tangible steps to re-inspiring and re-engaging employees after a crushing blow. Pull the plug without unplugging employees’ drive and resilience!

Your Turn: What other change leadership actions will sustain morale?


How can these difficult moments build a team’s agility?


From my professional experience to your success,
Kate Nasser, The People Skills Coach™

Related Posts
10 Ways to Ignite Greatness Without Leaving Scars
Thriving in Change: 7 Certainties to Replace Every Regret
5 Steps to Develop Emotional Intelligence

©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

QuickSpot-grahpicV2

Engage in people skills learning!

Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience.

I invite your questions, welcome your wisdom, and look forward to working with you.
~Kate Nasser, The People Skills Coach™

Experience Dull Empathy or Strengthen It?

Former customer service agents and tech support reps often have empathy for current customer service and technical support teams. They remember the pressure and are considerate. It begs the question: Why do many customer service and tech support agents lack empathy for customers? Do they forget what it feels like to be a customer?

Likewise, does a leader’s current experience dull empathy toward their teams? Have they forgotten what it’s like not to be in charge?

Should knowledge and experience make it easier to give empathy?

Or Does Knowledge & Experience Dull Empathy?

 

Experience Dull Empathy: Image is T-shirt saying You're Stupid.

Experience Dull Empathy?

Image via Amazon.com

Does Knowledge & Experience Dull Empathy?

Knowledge and experience can blind customer service agents and tech support reps to customers’ …

  • Emotions when needing help
  • Fear of not knowing
  • Frustration of being delayed in lengthy procedures
  • Impatience with being routed and transferred
  • Anger at being trapped in the maze of customer support
  • Vulnerability of having to trust others with their success

Likewise, power, knowledge, and experience can blind leaders to employees’

  • Challenges of understanding leader’s vision
  • Struggles of accomplishing goals without authority
  • Personality type differences
  • Quest to acquire knowledge and experience to perform well
  • Pressure of dealing with under-performing teammates
  • Implementing solutions with limited time and resources

Experience and knowledge deliver confidence and a sense of control — the very things that reduce fear, stress, and obstacles.   Unfortunately for some leaders and for some customer service agents, their knowledge and experience dull empathy. Add the pressures of leadership and the stress of customer service work to the picture, and it makes them even less empathetic toward those they lead and serve.

Consider: When you are under incredible pressure do you care less about other things that normally bug you?  You just want to get rid of the big pressure and you overlook everything else? But what if those other things are still very stressful to those you lead and serve? Can you find it in you to empathize with them? Or does your knowledge and ability to fix the trouble bring you to label them as emotional or stupid? In these moments, your knowledge and experience dull empathy.

The best customer service reps overcome the dulling effects of knowledge, experience and pressure by:

  1. Being aware of how they feel outside of work when they are customers
  2. Remembering to focus on one customer at a time. This focus delivers empathy
  3. Realizing that their job is to deliver a wonderful experience while solving the problem. It isn’t just to solve the problem
  4. Embracing the true role of service and support — to make life easier for the customer and get them productive again

Respected well-liked leaders deliver empathy by asking themselves: What does it feel like to be this employee right now? Although knowledge and experience dull empathy in other leaders, they live by the motto …

Don’t let your knowledge and experience dull empathy. Channel your experience into empathy that spurs success in those you lead and serve!

Your turn: What else blocks empathy & how can you overcome the block?

From my professional experience to your success,
Kate Nasser, The People Skills Coach™

Related Posts:
Leaders, Are You Helpfully Objective or Actually Indifferent?
Empathy & Integrity: 5 Keys to Rebuild Customer Trust
18 Things Respected Well-Liked Leaders Consistently Do

©2012-2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

QuickSpot-grahpicV2

Engage in people skills learning!

Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience.

I invite your questions, welcome your wisdom, and look forward to working with you.
~Kate Nasser, The People Skills Coach™

End Bullying is People Skills Twitter Chat Rally – Sunday May 31, 2015 10am EDT.

Hashtag: #peopleskills

Here’s a time converter to assist all of you around the globe in converting 10am ET to your local time.

Background on People Skills Chat – Rally to End Bullying

Once each quarter we dedicate our #Peopleskills global Twitter chat hour to end bullying.

In this rally, we use our intellect, hearts, and voices to explore the more subtle aspects of bullying to end it in its tracks. Please spread the word and invite others to join us on Twitter Sunday May 31, 2015 10am ET using Hashtag: #peopleskills.

End Bullying: Image is People skills logo

End Bullying: Image by KimbManson for Kate Nasser. All rights reserved.

Image designed by: Kimb Manson Graphics Design for Kate Nasser. All rights reserved.

People Skills Twitter Chat – Rally to End Bullying

Bullying continues to affect everyday life in deep ways. It changes organizations, leaves scars on individuals, and creates a culture of negativity even hatred. Think about all the positive moments we miss in this life because of bullying. Let’s explore the more subtle aspects of bullying so we can make strides to end this plague.

Here are some questions to get us thinking in advance …

  • What picture does bullying bring to your mind?
  • How do you define bullying?
  • What mindset(s) drive bullying?
  • Why does it persist?
  • We often think of bullying as physical. What are the more subtle types?
  • How do conflict and bullying differ?
  • How are gossip and bullying connected if at all?
  • Societal pressures: Do they feed bullying?
  • Is there any correlation between resistance to change, groupthink, and bullying?
  • What steps can we take in the workplace to define and reduce bullying?
  • Can people skills make a big impact to end bullying? How?

Final versions of these questions will post live during the chat. If you cannot attend this Sunday at 10am ET, please help us promote it on your social streams with hashtag #Peopleskills. Many thanks!

End Bullying: Image is sign stop bullying.

End Bullying: JOIN #Peopleskills global Twitter chat rally!



So bring your heart and your focus and join us from around the globe this Sunday in people skills global Twitter chat — May 31, 2015 10am ET (Hashtag: #peopleskills) — our online rally to end bullying.

We have one rule in People Skills Chat: Respect even when we disagree.

I also invite you to continue this chat by joining our Google+ People Skills Community, our Facebook Group People Skills That Really Matter and our LinkedIn Group People Skills Succeed to contribute and learn 24×7. Get your people skills community member badge here.

Shout Outs of Gratitude

Continued thanks to generous people skills community moderators Chantal Bechervaise, Dave Moore, Hoda Maalouf, Jandis Price, Tracy Shroyer and Tom Rhodes for their time, generosity, insight, and contributions.




Thanks to all committed community members who participate in our people skills global Twitter chats (#peopleskills) and online groups. Last, but not least, a warm welcome to newcomers who continue to join our community.





Hope you will all join People Skills global Twitter chat #peopleskills this Sunday May 27, 2015 10am ET/7am PT for our online rally to end bullying!





How to Participate
If you have never been in a Twitter chat, you may find it helpful to log on to Tchat.io, Tweetchat.com or Twubs.com, enter hashtag #peopleskills, and sign in to your Twitter account. The venue will insert the hashtag on each of your tweets and you will see all the tweets on one screen. Other tools available are Hootsuite and TweetDeck.

I am the founder and host of the chat and will be happy to answer any questions you have in advance: Email me.

Chat with you this Sun. May 31, 2015 10am ET in People Skills global Twitter Chat (#peopleskills), for our online rally to end bullying.

Until then, as always, I wish you bonds of happiness and success!

From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Love and Honor is our People Skills Global Twitter Chat Topic.

WHEN: Sunday May 24, 2015 at 10AM EDT. Hashtag: #peopleskills

Background on This Chat Topic: Love and Honor

Love and honor seem connected. Are they? Do they conflict at all? or Do we fear how much they are connected? JOIN us Sunday May 24th, 2015, Memorial Day weekend, as we explore love and honor.

Love and Honor: Image is People skills logo

Love and Honor: Image by KimbManson for Kate Nasser. All rights reserved.

Image designed by: Kimb Manson Graphics Design for Kate Nasser. All rights reserved.

Love and Honor – A Deeper View

Love and honor are powerful emotions and momentous people skills. They have implications for our businesses, our careers, and our lives. The question is — Why? Where do they get their strength and power? Do they every conflict or are they naturally connected? JOIN us in this #peopleskills global Twitter chat to dig deeper on this topic.

Some questions to get us thinking in advance. Actual questions will post live during the chat.

  • What is honor?
  • How do values, society, and culture affect who/what we honor?
  • How are love and honor connected if at all?
  • Why are love and honor so powerful?
  • What brings people to feel love for others?
  • When are we most likely to express love to others?
  • Can honoring your own values stop you from loving others?
  • How do people skills affect our ability to love and honor others?
  • Should leaders and business love and honor their employees? Y/N/ Why/Why not? Pls. explain.
  • Is ‘honor’ something a person must earn?
  • How can we honor ourselves and is it important?
  • Whom would you like to honor today and why?

So bring your personal perspective, your favorite beverage, and join the people skills global chat community this Sunday May 24th , 2015 10am EDT on Twitter (hashtag: #peopleskills) to explore love and honor.

I also invite you to continue this chat by joining the Google+ People Skills Community and the LinkedIn Group People Skills Succeed to be a part of all the people skills discussions everyday 24×7. Get your people skills community member badge here.

Shout Out of Gratitude

My gratitude to all who participate and grow the people skills global chat community on Twitter (#peopleskills), Google+, and LinkedIn. We welcome your suggestions for topics, offers to co-host, and most especially your individual insights.

Special thanks to generous chat moderators Dave Moore, Hoda Maalouf, Tracy Shroyer, Jandis Price, Chantal Bechervaise and Tom Rhodes for their time and insightful contributions.





Hope you will all join People Skills Global Chat on Twitter #peopleskills this Sunday May 24th, 2015 10am EDT/7am PDT to explore love and honor.

Everyone is welcome! We have only one rule in People Skills Global Chat: Respect for all even when we disagree.





TIP: If you have never been in a Twitter chat, you may find it helpful to log on to Twubs.com or Tweetchat.com, enter hashtag #peopleskills, and sign in to your Twitter account. The venue will insert the hashtag on each of your tweets and you will see all the tweets on one screen. Other tools available are Tchat.io, Hootsuite and TweetDeck.

I am the founder and host of the chat and will be happy to answer any questions you have in advance: Email me.

Chat with you this Sun. May 24th, 2015 10am EDT in People Skills Global Chat on Twitter (#peopleskills) TOPIC: Love and Honor.

Until then, as always, I wish you bonds of happiness and success!

From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Leaders claim objectivity is valuable in preventing emotionally skewed decisions. Yet if leaders detach to be objective or come across as indifferent, they disengage employees and results suffer.

Leaders, are you helpfully objective or actually indifferent?

Leaders, Are You Helpfully Objective or Actually Indifferent? Image by: HikingArtist.com

 

Helpfully Objectivity

  • Considers all perspectives to ensure accurate results
  • Researches what is behind emotion to unearth weighty factors
  • Gets close enough to find and see the truth
  • Respects passion’s lift more than it fears its drag
  • Boldly taps emotion to inspire and engage employees

 

Objectivity Turns Into or Seems Like Indifference

When leaders …

  • Glorify measurements over all other types of information
  • Distance themselves in the fear that getting close will limit their honesty and objectivity
  • Mislabel all passion as illogical
  • Act solo because they lack trust in those around them
  • Revel in the comfort and false security of their own views and personality type
  • Push aside diverse new views under the guise of tried-and-true ways
  • Hold their positional power and/or expertise as the ultimate factor in decision making





Objectivity requires a true and complete picture. It sees the value of emotion. It understands diverse factors and perspectives.

Meanwhile, fear, the comfort of habit, and love of data and procedures try to disguise indifference as objectivity. The disguise backfires and leads to a skewed view and poor decisions.

Identify what obstacles are keeping you from engaging with employees, from seeing diverse views, and from building closer relationships. Develop emotional intelligence to overcome those blocks! It is far easier than you think and the business rewards are great.

From my professional experience to your success,
Kate Nasser, The People Skills Coach™

Related Posts:
5 Steps to Developing Emotional Intelligence
Leadership Engagement: How to Reach Employees Not Preach to Them
Want Engaged Employees: Don’t Confuse Contentment w/ Lack of Ambition

Grateful for the use of Image by: HikingArtist.com via Flickr Creative Commons License.

©2013-2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

QuickSpot-grahpicV2

Engage in people skills learning!

Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience.

I invite your questions, welcome your wisdom, and look forward to working with you.
~Kate Nasser, The People Skills Coach™

Tough Mind Warm Heart: JOIN Us in People Skills Global Twitter Chat!

WHEN: Sunday May 17, 2015 at 10AM EDT. Hashtag: #peopleskills

Background on This Chat Topic: Developing Tough Mind Warm Heart

When people think of mental toughness, they don’t always picture a warm heart. Yet emotional intelligence and empathy are a huge part of mental toughness. JOIN us Sunday May 17th, 2015 as we explore developing tough mind warm heart.

My co-host is former FBI agent and mental toughness coach La Rae Quy She is author of the wonderful book Mental Toughness: 52 Tips to Recognize & Utilize Your Greatest Strengths. You can also tap her insights through her blog.

Tough Mind Warm Heart: Image is People skills logo

Tough Mind Warm Heart: Image by KimbManson for Kate Nasser. All rights reserved.

Image designed by: Kimb Manson Graphics Design for Kate Nasser. All rights reserved.

Tough Mind Warm Heart – Why and How!

Developing a tough mind warm heart life is very doable. In most cases, you can achieve more with emotional intelligence than with a hammer. In leadership, teamwork, sales, and your relationships, a tough mind warm heart approach combines the insight of a great mind with the power of heart.

Some questions to get us thinking in advance. Actual questions will post live during the chat.

  • Mental toughness – what is it and what you do imagine it does?
  • How is mental toughness different from hard-headed?
  • Tough mind warm heart – why does it sound contradictory to many people?
  • How can you have a warm heart without sacrificing critical thinking?
  • What are some examples of being warmhearted?
  • How can you develop a thick skin and a warm heart? Ag/Dis? Why?
  • How can you prevent your warm heart from weakening your mental strength?
  • What life events help/hinder developing a tough mind AND a warm heart?
  • When does a tough mind warm heart approach bring the most benefit?
  • How do people skills help develop a tough mind and a warm heart?

So bring your personal perspective, your favorite beverage, and join the people skills global chat community this Sunday May 17th , 2015 10am EDT on Twitter (hashtag: #peopleskills) to explore “tough mind warm heart.”

I also invite you to continue this chat by joining the Google+ People Skills Community and the LinkedIn Group People Skills Succeed to be a part of all the people skills discussions everyday 24×7. Get your people skills community member badge here.

Shout Out of Gratitude

My gratitude to all who participate and grow the people skills global chat community on Twitter (#peopleskills), Google+, and LinkedIn. We welcome your suggestions for topics, offers to co-host, and most especially your individual insights.

Special thanks this week to LaRae Quy for co-hosting with me and continued thanks to generous chat moderators Dave Moore, Hoda Maalouf, Tracy Shroyer, Jandis Price, Chantal Bechervaise and Tom Rhodes for their time and insightful contributions.





Hope you will all join People Skills Global Chat on Twitter #peopleskills this Sunday May 17th, 2015 10am EDT/7am PDT to explore developing tough mind warm heart.

Everyone is welcome! We have only one rule in People Skills Global Chat: Respect for all even when we disagree.





TIP: If you have never been in a Twitter chat, you may find it helpful to log on to Twubs.com or Tweetchat.com, enter hashtag #peopleskills, and sign in to your Twitter account. The venue will insert the hashtag on each of your tweets and you will see all the tweets on one screen. Other tools available are Tchat.io, Hootsuite and TweetDeck.

I am the founder and host of the chat and will be happy to answer any questions you have in advance: Email me.

Chat with you this Sun. May 17th, 2015 10am EDT in People Skills Global Chat on Twitter (#peopleskills) TOPIC: Tough Mind Warm Heart.

Until then, as always, I wish you bonds of happiness and success!

From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Cultivating Positive Emotions: JOIN Us in People Skills Global Twitter Chat!

WHEN: Sunday May 10, 2015 at 10AM EDT. Hashtag: #peopleskills

Background on This Chat Topic: Cultivating Positive Emotions

Negativity often dominates the news, our thoughts, and our lives. Yet there are positive emotions that are just as present and powerful. JOIN us this Sunday May 10th, 2015 as we explore cultivating positive emotions.

My co-host is Dr. Hoda Maalouf She is a university chairperson, professor, mother, and co-author of Energize Your Leadership. You can also tap her insights through her blog.

Cultivating Positive Emotions: Image is People skills logo

Cultivating Positive Emotions: Image by KimbManson for Kate Nasser. All rights reserved.

Image designed by: Kimb Manson Graphics Design for Kate Nasser. All rights reserved.

Cultivating Positive Emotions

Some questions to get us thinking in advance. Actual questions will post live during the chat.

  • Positive emotions – what picture does it bring to your mind?
  • What are some examples of positive emotions that we don’t always consider?
  • Positive emotions in difficult times: Naiveté or Strength of Attitude?
  • How have other people’s positive emotions affected you?
  • What is the relationship between positive emotions and trust?
  • “Children live what they learn.” How can parents teach positive attitude?
  • What role do negative emotions play in our lives? Anything positive?
  • We hear so much about attitude of gratitude. What is its true power for a positive life?
  • How can we cultivate positive emotions?
  • What effects do leaders’ positive emotions have on employee engagement and performance?
  • How can leaders and managers cultivate positive emotions in the workplace?
  • How can you stay positive in the face of highly negative people?
  • What role do people skills play in developing and sustaining positive emotions and a positive life?

So bring your personal perspective, your favorite beverage, and join the people skills global chat community this Sunday May 10th , 2015 10am EDT on Twitter (hashtag: #peopleskills) to discuss cultivating positive emotions.

I also invite you to continue this chat by joining the Google+ People Skills Community and the LinkedIn Group People Skills Succeed to be a part of all the people skills discussions everyday 24×7. Get your people skills community member badge here.

Shout Out of Gratitude

My gratitude to all who participate and grow the people skills global chat community on Twitter (#peopleskills), Google+, and LinkedIn. We welcome your suggestions for topics, offers to co-host, and most especially your individual insights.

Special thanks this week to Dr. Hoda Maalouf for co-hosting with me and continued thanks to generous chat moderators Dave Moore, Hoda Maalouf, Tracy Shroyer, Jandis Price, Chantal Bechervaise and Tom Rhodes for their time and insightful contributions.





Hope you will all join People Skills Global Chat on Twitter #peopleskills this Sunday May 10th, 2015 10am EDT/7am PDT to explore cultivating positive emotions.

Everyone is welcome! We have only one rule in People Skills Global Chat: Respect for all even when we disagree.





TIP: If you have never been in a Twitter chat, you may find it helpful to log on to Twubs.com or Tweetchat.com, enter hashtag #peopleskills, and sign in to your Twitter account. The venue will insert the hashtag on each of your tweets and you will see all the tweets on one screen. Other tools available are Tchat.io, Hootsuite and TweetDeck.

I am the founder and host of the chat and will be happy to answer any questions you have in advance: Email me.

Chat with you this Sun. May 10th, 2015 10am EDT in People Skills Global Chat on Twitter (#peopleskills) TOPIC: Cultivating Positive Emotions.

Until then, as always, I wish you bonds of happiness and success!

From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Older Posts »