empathy

This Week’s People Skills Topic in Global Twitter Chat is Patience!

WHEN/WHERE: Join us Sunday Dec. 21, 2014 on Twitter at 10AM ET. Hashtag: #peopleskills


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People Skills Topic in Chat This Week is Patience

Join us Sunday Dec. 21st 10am ET to discuss the people skills topic of patience. As we near the holidays, we can practice our patience over and over! My wonderful co-host for this great topic is Jessica Roberts @connect2life. Thanks Jessica for suggesting this very timely holiday topic.


People Skills Topic is Patience: Image is People skills logo

People Skills Topic in Chat is Patience: Image by KimbManson for Kate Nasser. All rights reserved.

Image designed by: Kimb Manson Graphics Design for Kate Nasser. All rights reserved.

Join Us for People Skills Topic of Patience

Patience is a people skills topic we often take for granted. We only think about it when others lose patience with us or when we feel ours slipping away. Let’s spend our chat exploring patience in a more pro-active way.

Some questions to get us thinking in advance:

  • Patience is ____________.
  • Are some people born more patient than others? Is it inborn or learned?
  • Is patience a strength or a weakness? Pls. explain.
  • What taxes your patience?
  • When have you found it easiest to be patient?
  • How are empathy and patience related if at all?
  • What’s the difference between being patient and being apathetic?
  • Does patience feed or delay success?
  • Patient leaders ___________.
  • How important is patience with customers?
  • What else do we lose when we lose our patience?
  • How does age relate to patience if at all?
  • How do people skills increase or decrease patience?



These are just some questions to get us thinking. Actual questions will post live during the chat.


Bring your experience, curiosity, a beverage, and join the community on Sunday Dec. 21st, 10am ET in for people skills topic of patience in Twitter chat (hashtag: #peopleskills).


I also invite you to continue this chat by joining the Google+ People Skills Community, The Facebook Group People Skills That Really Matter and the LinkedIn Group People Skills Succeed to be a part of all the people skills discussions everyday 24×7. Get your people skills community member badge here.



Shout Out of Gratitude

My gratitude to all who participate and grow the people skills global community on Twitter (#peopleskills), Google+, LinkedIn, and Facebook. We welcome your suggestions for topics, offers to co-host, and most especially your diverse insights.

Special thanks to this week’s co-host Jessica Roberts @connect2life. Continued thanks to generous chat moderators Chantal Bechervaise, Dave Moore, Hoda Maalouf, Tracy Shroyer and Tom Rhodes for their time and contributions.






Hope you will all join our People Skills Chat on Twitter (#peopleskills) this Sunday Dec. 21, 2014, 10am ET/7am PT to share your insights and perspective the people skills topic of patience.

Everyone is welcome! We have only one rule in People Skills Global Chat: Respect for all even when we disagree.






TIP: If you have never been in a Twitter chat, you may find it helpful to log on to Tweetchat.com, or Twubs.com and enter hashtag #peopleskills. Sign in to your Twitter account. The venue will insert the hashtag on each of your tweets and you will see all the tweets on one screen. Other tools available are Tchat.io, Hootsuite and TweetDeck.

I am the founder and host of the chat and will be happy to answer any questions you have in advance: Email me.


Connect with you this Sun. Dec. 21, 2014, in global #peopleskills Twitter chat 10am ET to explore the people skills topic of patience.


Until then, as always, I wish you bonds of happiness and success!

From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2014 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

This Week’s #Peopleskills Chat Topic – Moving From Conflict to Collaboration

WHEN/WHERE: Join us Sunday Dec. 7, 2014 on Twitter at 10AM ET. Hashtag: #peopleskills


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Conflict to Collaboration: The Journey to a Better Place

Join us Sunday Dec. 7th 10am ET to discuss conflict vs. collaboration.

Conflict to Collaboration: Image is People skills logo

Conflict to Collaboration: Image by KimbManson for Kate Nasser. All rights reserved.

Image designed by: Kimb Manson Graphics Design for Kate Nasser. All rights reserved.

How Can People Move From Conflict to Collaboration Sooner?

Throughout the world, conflict rages on. It makes me wonder, what does it take to either prevent conflict or move from conflict to collaboration sooner?

Some questions to get us thinking in advance:

  • Conflict – how do you define it?
  • Why does conflict erupt? How does it happen?
  • Collaboration – what image does it bring to your mind?
  • Opinion: Is it possible to accomplish the same things w/ collaboration that we could w/ conflict?
  • “Conflict is a good thing. It toughens people up.” Ag/ Disagree? Why is this such a popular belief?
  • Does society today promote bullying by saying conflict is good? Pls. explain.
  • Why do some people see collaborators as weak?
  • “Speak (walk) softly and carry a big stick.” ~Theodore Roosevelt Why/why not?
  • What role does humility play (if at all) in conflict and/or collaboration?
  • What does it take to move from conflict to collaboration?
  • What will it take to make collaboration and care more desirable than conflict?
  • How can people skills move people from conflict to collaboration sooner?



These are just some questions to get us thinking. Actual questions will post live during the chat.


Bring your experience, curiosity, a beverage, and join the community on Sunday Dec. 7, 10am ET in People Skills Chat on Twitter (hashtag: #peopleskills). We will discuss moving from conflict to collaboration.


I also invite you to continue this chat by joining the Google+ People Skills Community, The Facebook Group People Skills That Really Matter and the LinkedIn Group People Skills Succeed to be a part of all the people skills discussions everyday 24×7. Get your people skills community member badge here.



Shout Out of Gratitude

My gratitude to all who participate and grow the people skills global community on Twitter (#peopleskills), Google+, LinkedIn, and Facebook. We welcome your suggestions for topics, offers to co-host, and most especially your diverse insights.

Continued thanks to generous chat moderators Chantal Bechervaise, Dave Moore, Hoda Maalouf, Tracy Shroyer and Tom Rhodes for their time and contributions.






Hope you will all join our People Skills Chat on Twitter (#peopleskills) this Sunday Dec. 7, 2014, 10am ET/7am PT to share your insights and perspective moving from conflict to collaboration.

Everyone is welcome! We have only one rule in People Skills Global Chat: Respect for all even when we disagree.






TIP: If you have never been in a Twitter chat, you may find it helpful to log on to Tweetchat.com, or Twubs.com and enter hashtag #peopleskills. Sign in to your Twitter account. The venue will insert the hashtag on each of your tweets and you will see all the tweets on one screen. Other tools available are Tchat.io, Hootsuite and TweetDeck.

I am the founder and host of the chat and will be happy to answer any questions you have in advance: Email me.


Connect with you this Sun. Dec. 7, 2014, in global #peopleskills Twitter chat 10am ET to explore moving from conflict to collaboration.


Until then, as always, I wish you bonds of happiness and success!

From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2014 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

This Week’s #Peopleskills Chat Topic – Generosity Gratitude Happiness.

WHEN/WHERE: Join us Sunday Nov. 30, 2014 on Twitter at 10AM ET. Hashtag: #peopleskills


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Generosity Gratitude Happiness — Are They Actually Related?

Join us Sunday Nov. 30th 10am ET to share your personal perspective and insights on “generosity gratitude happiness”.

Generosity Gratitude Happiness: Image is People skills logo

Generosity Gratitude Happiness: Image by KimbManson for Kate Nasser. All rights reserved.

Image designed by: Kimb Manson Graphics Design for Kate Nasser. All rights reserved.

The True Effects and Connection of Generosity Gratitude Happiness

A recent article in the Washington Post reported on research suggesting generous people are happier overall. These are intriguing findings. If that’s true, why don’t we see even more giving and giving thanks in this world?

Some questions to get us thinking in advance:

  • The spirit of generosity — what is it and where are its roots?
  • When does generosity mean the most to you?
  • There is no exercise better for the heart than reaching down and lifting people up. ~John Holmes Ag/Disagree Why?
  • Can you give too much? Have you ever regretted being generous?
  • What exactly is gratitude?
  • Can people be happy without feeling and showing gratitude? How/why not?
  • How do generosity and gratitude make you feel?
  • Opinion: Are generous people happier or are happier people more generous? Pls. explain.
  • How do gratitude and contentment differ, if at all?
  • What effect does gratitude have on ambition? What about generosity?
  • Generosity and gratitude – are they connected to abundance? (Thx @AJManik for this question.)
  • Overall, how do generosity and gratitude impact our interactions at work and home?

These are just some questions to get us thinking. Actual questions will post live during the chat.



So bring your desire to help our youth, your experience, a beverage, and join the community on Sunday Nov. 30, 10am ET in People Skills Chat on Twitter (hashtag: #peopleskills). Let’s discuss “generosity gratitude happiness” in ways we never have before.


I also invite you to continue this chat by joining the Google+ People Skills Community, The Facebook Group People Skills That Really Matter and the LinkedIn Group People Skills Succeed to be a part of all the people skills discussions everyday 24×7. Get your people skills community member badge here.



Shout Out of Gratitude

My gratitude to all who participate and grow the people skills global community on Twitter (#peopleskills), Google+, LinkedIn, and Facebook. We welcome your suggestions for topics, offers to co-host, and most especially your diverse insights.

Continued thanks to generous chat moderators Chantal Bechervaise, Dave Moore, Hoda Maalouf, Tracy Shroyer and Tom Rhodes for their time and contributions.






Hope you will all join our People Skills Chat on Twitter (#peopleskills) this Sunday Nov. 30, 2014, 10am ET/7am PT to share your insights and perspective on “generosity gratitude happiness.”

Everyone is welcome! We have only one rule in People Skills Global Chat: Respect for all even when we disagree.






TIP: If you have never been in a Twitter chat, you may find it helpful to log on to Tweetchat.com, or Twubs.com and enter hashtag #peopleskills. Sign in to your Twitter account. The venue will insert the hashtag on each of your tweets and you will see all the tweets on one screen. Other tools available are Tchat.io, Hootsuite and TweetDeck.

I am the founder and host of the chat and will be happy to answer any questions you have in advance: Email me.


Connect with you this Sun. Nov. 30, 2014, in global #peopleskills Twitter chat 10am ET to explore “generosity gratitude happiness.”


Until then, as always, I wish you bonds of happiness and success!

From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2014 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Leadership Humility is This Week’s Chat Topic!

WHEN/WHERE: Join us Sunday Nov. 23, 2014 on Twitter at 10AM ET. Hashtag: #peopleskills


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Leadership Humility: Strength or Weakness?

Picture humble leaders. What do you see? What are they doing? Would you want to work with them? Join us Sunday Nov. 23rd 10am ET to share your personal perspective and deeper view of leadership humility.

Leadership Humility: Image is People skills logo

Leadership Humility – A Deeper View: Image by KimbManson for Kate Nasser. All rights reserved.

Image designed by: Kimb Manson Graphics Design for Kate Nasser. All rights reserved.

Leadership Humility: A Deeper View

Despite shifts in the definition of leadership, leadership humility is still widely debated. Does it come across as weak? Does it breed less or more business success? Do all people respect a humble leader?

Some questions to get us thinking in advance:

  • Leadership Humility: Clear connection or oxymoron?
  • Can humble people show their greatness to get promoted?
  • What is the underlying logic of leadership humility?
  • Does humility evoke trust or suspicion from other people? Why?
  • Is humility a part of great leadership? Why don’t we see more of it?
  • How do humble leaders behave?
  • How does leadership humility affect employee engagement?
  • Who produces more leaders – humble leaders or non-humble leaders? Why?
  • Is leadership humility more common in some cultures than in others?
  • How can people skills show humility in a positive light?

These are just some questions to get us thinking. Actual questions will post live during the chat.



So bring your desire to help our youth, your experience, a beverage, and join the community on Sunday Nov. 23, 10am ET in People Skills Chat on Twitter (hashtag: #peopleskills). Let’s dig into leadership humility more deeply and see what we discover and learn from each other.


I also invite you to continue this chat by joining the Google+ People Skills Community, The Facebook Group People Skills That Really Matter and the LinkedIn Group People Skills Succeed to be a part of all the people skills discussions everyday 24×7. Get your people skills community member badge here.



Shout Out of Gratitude

My gratitude to all who participate and grow the people skills global community on Twitter (#peopleskills), Google+, LinkedIn, and Facebook. We welcome your suggestions for topics, offers to co-host, and most especially your diverse insights.

Continued thanks to generous chat moderators Chantal Bechervaise, Dave Moore, Hoda Maalouf, Tracy Shroyer and Tom Rhodes for their time and contributions.






Hope you will all join our People Skills Chat on Twitter (#peopleskills) this Sunday Nov. 23, 2014, 10am ET/7am PT to share your insights and perspective on leadership humility.

Everyone is welcome! We have only one rule in People Skills Global Chat: Respect for all even when we disagree.






TIP: If you have never been in a Twitter chat, you may find it helpful to log on to Tweetchat.com, or Twubs.com and enter hashtag #peopleskills. Sign in to your Twitter account. The venue will insert the hashtag on each of your tweets and you will see all the tweets on one screen. Other tools available are Tchat.io, Hootsuite and TweetDeck.

I am the founder and host of the chat and will be happy to answer any questions you have in advance: Email me.


Connect with you this Sun. Nov. 23, 2014, in global #peopleskills Twitter chat 10am EST to explore leadership humility.


Until then, as always, I wish you bonds of happiness and success!

From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2014 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Employee Appreciation: 3 Ways to Get It!

Do you feel unappreciated at work? That doesn’t mean people don’t appreciate you. It means they aren’t expressing appreciation to you.


It’s an important distinction. If you believe others don’t appreciate you, you can lose motivation. You can start to question your worth at work. You might even spiral into negativity that hurts other parts of your life. STOP!


Employee appreciation: Image is the word Resilience

Employee Appreciation: Be a Buoy to Be Appreciated. Image by Sweet Dreamz Design via Flickr.

Grateful for image by Sweet Dreamz Designs via Flickr Creative Commons License.



You can stay resilient. Simply learn these things about employee appreciation:

  • When people are most likely to express it
  • What stops them from expressing it
  • How to get more of it at work!



Employee Appreciation: When Do Leaders Express It

For many leaders, appreciation is an emotional response. They don’t show employee appreciation for tasks completed. They appreciate you when your actions fill their voids.

People express appreciation when you help them advance or ease their pain — when you are their buoy!



Leaders give appreciation when they have a need that you fill. Why? Because it is at that point they are aware of their vulnerability. They feel the need keenly enough to show employee appreciation. To get appreciation at work, be a buoy of resilience for others.


Employee Appreciation: 9 Reasons Leaders Don’t Show It

  1. Some people are very uncomfortable expressing positive emotion until your caring actions move them beyond their discomfort.
  2. Some leaders were mentored by leaders who thought emotion was unproductive. They live what they were taught.
  3. The organizational culture is not one of gratitude.
  4. Some leaders live by the old rule: No news is good news. They believe you are being paid to do a job.
  5. They believe that you know you are appreciated because you were hired.
  6. Your leader may be a high introvert who keeps much inside.
  7. Their leader doesn’t express appreciation to them and thus they have no motivation to show appreciation to you.
  8. Some people are intrinsically motivated and need little appreciation. They assume everyone is like them.
  9. Leaders who are high drivers focus on end results to the exclusion of everything else.


Employee Appreciation: 3 Ways to Get It!

Use your natural talents and interests to do for others what they can’t or don’t like to do.

  • Complete your boss. An executive admin reported to me that her boss hates to write. She loves to write. He gives her his key thoughts and she writes the document or presentation. He appreciates it and says so! She is his buoy!

  • Lift up your teammate. Teammates empathized with a teammate struggling with a serious personal life issue and filled the void when that teammate was not at work. They buoyed their teammate. The teammate expressed sincere appreciation.

  • Share your talents regardless of your title. One woman reported she is always good in a crisis. She’s a pressure player as the old saying goes. Now people turn to her at crunch time. She is a buoy! She receives appreciation at work for this even though she is not the official leader.



During a recent keynote, I said…

Instead of seeking appreciation for your job tasks, get appreciated for your natural talents.

Someone answered … That still means they don’t value our job function.

I replied: Job functions become extinct. Your talents don’t and won’t. Buoy people with your talents and you will get appreciation.

Appreciation at Work: Image is a quote value of working together.

Career Appreciation: Be a Buoy to Be More Appreciated at Work




It’s far better to rely on your talents to be appreciated than on a job function whose value changes with time.


Be a buoy. Support others. Make them resilient. Keep them afloat. Fill the void with your talents. This is how you will get appreciation at work.



Which talents do others appreciate in you?



From my professional experience to your success,
Kate Nasser, The People Skills Coach™


Related Posts:
25 Incredible Talents That Get Appreciated at Work
Leaders, Employee Engagement is Uniquely Personal

©2013-2014 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Caring Words: No Cost & High Return in Business


Caring Words Cost Nothing: Image is a poster with those words.

Caring Words Cost Nothing. Image by Kate Nasser, The People Skills Coach™




Don’t mistake caring words in business as weak, risky, or beating around the bush. Caring words cost nothing and create infinite possibilities. Their power comes in what they do and don’t do.

Caring words & caring tone of voice …

  • Build trust.
  • Develop relationships between strangers.
  • Open closed minds with empathy & trust.
  • Strengthen relationships to ride through storms together.




Caring words & caring tone of voice don’t …

  • Insert scars into important business agendas.
  • Trigger defensiveness that slows down success.
  • Foment resentment that overshadows the true business purpose.
  • Create walls that obstruct & maybe doom future opportunities.




Caring words & caring tone of voice are emotional intelligence in action.

  • They are based on respect for all humans even in disagreement.
  • They require a positive self-image that doesn’t preach to others.
  • They call for a courageous choice of giving before you receive anything.


“Being deeply loved by someone gives you strength; deeply loving someone gives you courage.” ~Lao Tzu via Goodreads Quotes


“Kind words can be short and easy to speak, but their echoes are truly endless.” ~Mother Teresa via Goodreads Quotes


Leaders, use caring words and tone to inspire, engage, and buoy employees! Hire employees with the emotional intelligence and desire to care for others. Teamwork and collaboration ascend to new heights. Customer experience soars to loyalty.



From my professional experience to your success,
Kate Nasser, The People Skills Coach™

Related Posts:
People Skills Missteps: Not So Friendly, Friendly Advice
3 Steps to Overcome Bias in Business
Emotionally Intelligent Teamwork: 10 Ways to Work w/ Immature Teammates

©2014 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Handling Immature Teammates, Bosses, and Family is this week’s chat topic.

WHEN/WHERE: Join us Sunday Nov. 9, 2014 on Twitter at 10AM EST. Hashtag: #peopleskills


Time converter:
Please click the time converter link above to convert 10am EST to your local time.



Handling Immature Teammates, Bosses, & Family

People develop different levels of emotional intelligence and maturity. What happens when you must interact with people less mature than you?



Handling Immature Teammates & Bosses: Image is People skills logo

Handling Immature Teammates & Bosses: Image by KimbManson for Kate Nasser. All rights reserved.

Image designed by: Kimb Manson Graphics Design for Kate Nasser. All rights reserved.

Handling Immature Teammates, Bosses, and Family!

Handling immature teammates and bosses — not to mention family — presents some special challenges. JOIN us Sunday 10am EST in #peopleskills global Twitter chat to share ideas and tips on this universal predicament.

Some questions to get us thinking in advance:

  • How do you define immaturity? Is it purely a matter of comparison?
  • What are some mature people skills behaviors and what does it feel like to be mature?
  • What emotions and conditions trigger immature behavior?
  • How is immaturity different from free spirited fun?
  • Is maturity a straight line path of growth or does it come and go?
  • Which immature behaviors undermine teamwork?
  • How would you respond to immature teammate behavior?
  • How do immature bosses/leaders behave & how do they impact those they lead?
  • What can employees do to help their boss/leader mature?
  • How do great people skills help you respond maturely to immature behavior?

These are just some questions to get us thinking. Actual questions will post live during the chat.



So bring your personal perspective, your experience, a beverage, and join the community on Sunday Nov. 9, 10am EST in People Skills Chat on Twitter (hashtag: #peopleskills). Share your experience, insight, and perspective on handling immature teammates, bosses and family.


I also invite you to continue this chat by joining the Google+ People Skills Community, The Facebook Group People Skills That Really Matter and the LinkedIn Group People Skills Succeed to be a part of all the people skills discussions everyday 24×7. Get your people skills community member badge here.



Shout Out of Gratitude

My gratitude to all who participate and grow the people skills global community on Twitter (#peopleskills), Google+, LinkedIn, and Facebook. We welcome your suggestions for topics, offers to co-host, and most especially your diverse insights.

Continued thanks to generous chat moderators Chantal Bechervaise, Dave Moore, Hoda Maalouf, Tracy Shroyer and Tom Rhodes for their time and contributions.






Hope you will all join our People Skills Chat on Twitter (#peopleskills) this Sunday Nov. 9, 2014, 10am EST/7am PST to share your insights, perspective, and experience on handling immature teammates, bosses, and family.

Everyone is welcome! We have only one rule in People Skills Global Chat: Respect for all even when we disagree.






TIP: If you have never been in a Twitter chat, you may find it helpful to log on to Tweetchat.com, or Twubs.com and enter hashtag #peopleskills. Sign in to your Twitter account. The venue will insert the hashtag on each of your tweets and you will see all the tweets on one screen. Other tools available are Tchat.io, Hootsuite and TweetDeck.

I am the founder and host of the chat and will be happy to answer any questions you have in advance: Email me.


Connect with you this Sun. Nov. 9, 2014, 10am EST to explore handling immature teammates in our #Peopleskills Global Twitter Chat.

Until then, as always, I wish you bonds of happiness and success!

From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2014 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Empathy & Humility: The Powerful Response to Bias


Empathy and Humility: Image is gold ball balancing many silver balls

Empathy and Humility: The Perfect Response to Bias

Image licensed from Istock.com.

When others’ bias threatens to block you, you can tell them off, walk away, or use empathy and humility to overcome their narrow mindedness. Empathy and humility is the place to start. You can always walk away later if you find people’s minds are sealed shut.



Empathy and humility can …

  • Reduce the fears that create the bias
  • Open the mind to a new view of the issue
  • Chip away at the comfort of the status quo and spur learning
  • Give you possibilities that outbursts or walking away can’t or won’t



Empathy and Humility: 3 Responses to Overcome Bias

As I reflected on moments when people were biased against me, I realized that I instinctively used empathy and humility. I was rewarded with positive results.

  1. Can a woman do this job? I was doing subcontracts for other consulting firms. One submitted my name to their client — a Fortune 500 corporation — to teach the new workshop on sales and consulting skills. At that point all the instructors were men. The corporate contact replied: A woman? The owner of the consulting firm relayed that reply to me and then asked me how he should reply. In fact he said to me, “I figured you faced this all the time and have some special way of replying.”

    I could have ripped all of them apart for their chauvinistic bias. Instead, I heard their fear of change. I put myself in their shoes and in the shoes of the women who would be taking the workshop. I replied: “If there will be women taking the workshop, they will benefit from knowing and seeing a woman do the sales and consulting job the corporation wants them to do.” Empathy and humility hit the mark. They immediately said yes.


  2. Why do we need someone from the USA to do this? The first time I went to Canada to teach customer service, the customs officer at the airport asked me why I was there. When I told him why, he forcefully said: “Will you please tell me why we need someone from the USA to teach customer service instead of an expert right here in Canada?”

    This was not the time to sing my own praises. It would have simply intensified his resistance. I replied: “90% of their customers are Americans. Who better to teach them how to deal with Americans, than an American?” He smiled, wished me well, and allowed me to pass. Empathy and humility opened the door to his comfort and my success.


  3. We don’t need you or this change. When leaders bring in consultants to foster change, team members sometimes resist the change by mislabeling us as uninformed outsiders. In these moments, empathy and humility overcome the bias by fostering learning and understanding.

    I ask them questions to understand their perspective. I offer examples of how things can be better. This empathy doesn’t stop the change; it helps team members to move it forward. The humility removes the power struggle and powers up the change.



Could a greater miracle take place than to look through each other’s eyes for an instant. ~Thoreau


When the deck seems stacked against you, remember the power of empathy and humility. As you step out of your own feelings of outrage and see into others’ minds, you may well find the connection to overcome their bias. As empathy makes the connection that reduces fear, humility elevates a shared purpose above their personal misgivings.



When has empathy and humility helped you overcome bias?


From my professional experience to your success,
Kate Nasser, The People Skills Coach™

Related Posts:
When Tough Leaders Show Empathy
Leadership: Never Confuse Humility w/ Humiliation
What’s So Hot About Humility Anyway?

©2014 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

People Skills for Trust is Sunday’s #Peopleskills Twitter Chat.

WHEN/WHERE: Join us Sunday Nov. 2, 2014 on Twitter at 10AM EST. Hashtag: #peopleskills


Time converter:
Please click the time converter link above to convert 10am EST to your local time.



People Skills for Trust

Trust is a deep and complex subject. It is in every relationship from business to personal. For this reason, we will explore people skills for trust in this Sunday’s #peopleskills global Twitter chat at 10am EST.



People Skills for Trust. Image is People skills logo

People Skills for Trust: Image by KimbManson for Kate Nasser. All rights reserved.

Image designed by: Kimb Manson Graphics Design for Kate Nasser. All rights reserved.

People Skills for Trust

JOIN us Sunday 10am EST in #peopleskills Twitter chat to help dig into and unravel the complexities of trust. My co-host for this topic is Andrea Sanchez. Andrea is a writer/editor with 16 years of communications experience. Her passion is leadership and emotional intelligence. She is the host of the new leadership Twitter chat #DareToBe.

Some questions to get us thinking in advance:

  • What is your definition of trust and what does it mean to you?
  • How do you know if you can trust someone?
  • Does it take courage to trust others or only to “re-trust” them?
  • How do empathy and trust relate?
  • What increases and what destroys our ability to trust?
  • How does confidence impact trust?
  • How can leaders build trust with their teams?
  • When is trust most important to you?
  • How does the propensity to trust change as we mature?
  • How do #peopleskills impact trust?

These are just some questions to get us thinking. Actual questions will post live during the chat.



So bring your personal perspective, your experience, a beverage, and join the community on Sunday Nov. 2, 10am EST in People Skills Chat on Twitter (hashtag: #peopleskills). Share your experience, insight, and perspective on people skills for trust.


I also invite you to continue this chat by joining the Google+ People Skills Community, The Facebook Group People Skills That Really Matter and the LinkedIn Group People Skills Succeed to be a part of all the people skills discussions everyday 24×7. Get your people skills community member badge here.



Shout Out of Gratitude

My gratitude to all who participate and grow the people skills global community on Twitter (#peopleskills), Google+, LinkedIn, and Facebook. We welcome your suggestions for topics, offers to co-host, and most especially your diverse insights.

Thank you to my co-host for this topic Andrea Sanchez. Continued thanks to generous chat moderators Chantal Bechervaise, Dave Moore, Hoda Maalouf, Tracy Shroyer and Tom Rhodes for their time and contributions.






Hope you will all join our People Skills Chat on Twitter (#peopleskills) this Sunday Nov. 2, 2014, 10am EST/7am PST to share your insights, perspective, and experience on people skills for trust.

Everyone is welcome! We have only one rule in People Skills Global Chat: Respect for all even when we disagree.






TIP: If you have never been in a Twitter chat, you may find it helpful to log on to Tweetchat.com, or Twubs.com and enter hashtag #peopleskills. Sign in to your Twitter account. The venue will insert the hashtag on each of your tweets and you will see all the tweets on one screen. Other tools available are Tchat.io, Hootsuite and TweetDeck.

I am the founder and host of the chat and will be happy to answer any questions you have in advance: Email me.


Connect with you this Sun. Nov. 2, 2014, 10am EST for people skills for trust in our #Peopleskills Global Twitter Chat.

Until then, as always, I wish you bonds of happiness and success!

 

From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2014 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Prevent the Negative Effects of Being Too Positive!


Is your positive attitude helping yourself and others? It often can. Yet, have you ever met someone who overlooks empathy and drives their positive attitude on others?

When extremely positive people don’t account for others’ needs, their positive outlook can backfire.  They can come across as patronizing, controlling, and oddly enough, insensitive.


Negative Effects of Being Positive image is Smiley Face Cube Glowing

Negative Effects of Being Positive Image by Kristin Resurreccion via Flickr.


Grateful to Kristin Resurreccion for the image via Flickr Creative Commons License.

5 Ways to Prevent the Negative Effects of Being Positive

I have a very positive attitude about life and deliver inspirational keynotes to lift others up. I have also met people who try to convert me to their version of optimism before seeing how positive I already am!  This turns me off to what they have to offer.


To prevent this misstep …

  1. Listen in the moment and understand others’ perspectives.  Listening builds trust through respect of others’ needs.  Sometimes people are so busy encouraging others to be positive they don’t stop and detect what others need at that moment.  Everyone is on a journey and they travel at different speeds.   Some get to a positive attitude faster than others.  Some don’t even want to go there.  

    Exception: If you are a leading an organization through change and a true resistor is slowing the pace with negativity, you will need to address that very clearly to ensure the momentum of change.


  2. Acknowledge and empathize.  Empathy doesn’t mean you agree. It means you matter, we matter this matters. Connect with empathy to build the trust needed to influence others.

  3. Coach only when asked.  In everyday life, don’t elect yourself someone else’s life coach.  Even positive words like “I would like to encourage you to …” are somewhat arrogant if the person didn’t ask for your help.   Live and enjoy your own positive attitude but don’t declare yourself Ruler of PositiveLand and issue decrees.  You may become known as a royal pain in the tail.

  4. Blend optimism with realism. It opens the door to empathy and builds credibility. It is much easier to connect and trust someone who has their feet on the ground as they reach for the stars.

  5. Disagree honestly and with respect. Become comfortable with honest respectful disagreement.  People disagree in life.  Working through disagreements often delivers great results.  Yet sometimes extremely positive people patronize during a disagreement because they seek immediate harmony.  Disagreement can be a positive if it is done respectfully.




Live positively and let others see your optimism and positive choices. Blend it with empathy and realism and you ascend to trust, respect, and the long reach of influence.


From my professional experience to your success,
Kate Nasser, The People Skills Coach™

Related Posts:
Leadership Optimism: Keeping It Real
When Strong Leaders Use Empathy

©2014 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

People Skills Focus on Respect in Sunday’s Twitter Chat.

WHEN/WHERE: Join us Sunday October 26, 2014 on Twitter at 10AM EDT. Hashtag: #peopleskills


Time converter:
Please click the time converter link above to convert 10am EDT to your local time.



People Skills Focus on Respect

Respect is a human need. It has the power to inspire greatness and soothe pain. It brings humanity together with a sense of equality and acceptance. For this reason, we put our people skills focus on respect in this Sunday’s #peopleskills global Twitter chat at 10am ET.



People Skills Focus on Respect. Image is People skills logo

People Skills Focus on Respect: Image by KimbManson for Kate Nasser. All rights reserved.

Image designed by: Kimb Manson Graphics Design for Kate Nasser. All rights reserved.

People Skills Focus on Respect

JOIN us Sunday 10am ET in #peopleskills Twitter chat for our people skills focus on respect.

Some questions to get us thinking in advance:

  • What does respect mean to you?
  • Does everyone deserve respect or is it something we each must earn? Pls. explain.
  • Must you give respect to get it? What if you don’t get it?
  • How do empathy and respect relate? Can you respect someone you don’t understand?
  • Honesty and respect: Can you give both at the same time?
  • What is the true power of respect?
  • What are the small everyday ways we can show respect to each other?
  • How do you respond to disrespect? What do you say?
  • How do great leaders build respect?
  • What influences children/teens the most to show respect or disrespect to others?
  • Respect vs courtesy — is there a difference?
  • Is respect difficult to find and maintain in social media? Pls. explain.
  • How do people skills develop and maintain respect in society?

These are just some questions to get us thinking. Actual questions will post live during the chat.



So bring your personal perspective, your experience, a beverage, and join the community on Sunday October 26, 2014, 10am EDT in People Skills Chat on Twitter (hashtag: #peopleskills). Share your experience, insight, and perspective in our people skills focus on respect.


I also invite you to continue this chat by joining the Google+ People Skills Community, The Facebook Group People Skills That Really Matter and the LinkedIn Group People Skills Succeed to be a part of all the people skills discussions everyday 24×7. Get your people skills community member badge here.



Shout Out of Gratitude

My gratitude to all who participate and grow the people skills global community on Twitter (#peopleskills), Google+, LinkedIn, and Facebook. We welcome your suggestions for topics, offers to co-host, and most especially your diverse insights.

Continued thanks to generous chat moderators Chantal Bechervaise, Dave Moore, Hoda Maalouf, Tracy Shroyer and Tom Rhodes for their time and contributions.






Hope you will all join our People Skills Chat on Twitter (#peopleskills) this Sunday October 26, 2014, 10am EDT/7am PDT to share your insights, perspective, and experience on people skills focus on respect.

Everyone is welcome! We have only one rule in People Skills Global Chat: Respect for all even when we disagree.






TIP: If you have never been in a Twitter chat, you may find it helpful to log on to Tweetchat.com, or Twubs.com and enter hashtag #peopleskills. Sign in to your Twitter account. The venue will insert the hashtag on each of your tweets and you will see all the tweets on one screen. Other tools available are Tchat.io, Hootsuite and TweetDeck.

I am the founder and host of the chat and will be happy to answer any questions you have in advance: Email me.


Connect with you this Sun. October 26, 2014, 10am EDT for people skills focus on respect in our #Peopleskills Global Twitter Chat.

Until then, as always, I wish you bonds of happiness and success!


From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2014 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

People Skills & education is our people skills chat topic this Sunday.

WHEN/WHERE: Join us Sunday October 19, 2014 on Twitter at 10AM EDT. Hashtag: #peopleskills


Time converter:
Please click the time converter link above to convert 10am EDT to your local time.



People Skills & Education: The Connection

People skills bring people together. In this week’s chat we explore the influence that people skills can have in education. Educators and trainers have influence on others yet it may be a different type of influence than parents of children or leaders in business. Does that mean educators must use different people skills, people skills in a different way, or no change at all?


Joining me as co-hosts are educators Angela Maiers and Starr Sackstein.


People Skills & Education.  Image is People skills logo

People skills & Education: Image by KimbManson for Kate Nasser. All rights reserved.

Image designed by: Kimb Manson Graphics Design for Kate Nasser. All rights reserved.

People Skills & Education – Influence in Action

JOIN us Sunday at 10am ET in #peopleskills Twitter chat to discuss people skills & education.

Some questions to get us thinking in advance:

  • OPINION: Should educators seek to mold students or simply teach?
  • To teach is to awaken the mind and heart. How do educators do this?
  • What educator influenced and molded who you are today?
  • How do educators develop their influence with students?
  • How can parents and business leaders help educators?
  • What people skills are most critical in education?
  • What do you do with students who don’t want to work with others?
  • How can you influence students to stop bullying?
  • When do educators lead? When do they teach?
  • What should educators do to prepare students for successful interactions at work?

These are just some questions to get us thinking. Actual questions will post live during the chat.



So bring your personal perspective, your experience, a beverage, and join the community on Sunday October 19, 2014, 10am EDT in People Skills Chat on Twitter (hashtag: #peopleskills). Share your creative views and experience in our people skills chat on people skills & education.


I also invite you to continue this chat by joining the Google+ People Skills Community, The Facebook Group People Skills That Really Matter and the LinkedIn Group People Skills Succeed to be a part of all the people skills discussions everyday 24×7. Get your people skills community member badge here.



Shout Out of Gratitude

My gratitude to my co-hosts this week Angela Maiers and Starr Sackstein and to all who participate and grow the people skills global community on Twitter (#peopleskills), Google+, LinkedIn, and Facebook. We welcome your suggestions for topics, offers to co-host, and most especially your diverse insights.

Continued thanks to generous chat moderators Chantal Bechervaise, Dave Moore, Hoda Maalouf, Tracy Shroyer and Tom Rhodes for their time and contributions.






Hope you will all join our People Skills Chat on Twitter (#peopleskills) this Sunday October 19, 2014, 10am EDT/7am PDT to share your insights, perspective, and experience on people skills & education.

Everyone is welcome! We have only one rule in People Skills Global Chat: Respect for all even when we disagree.






TIP: If you have never been in a Twitter chat, you may find it helpful to log on to Tweetchat.com, or Twubs.com and enter hashtag #peopleskills. Sign in to your Twitter account. The venue will insert the hashtag on each of your tweets and you will see all the tweets on one screen. Other tools available are Tchat.io, Hootsuite and TweetDeck.

I am the founder and host of the chat and will be happy to answer any questions you have in advance: Email me.


Connect with you this Sun. October 19, 2014, 10am EDT in our People Skills Global Twitter Chat about people skills & education.

Until then, as always, I wish you bonds of happiness and success!

From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2014 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Superior Customer Service: Think Care Not Guilt


I hear some customer service reps, agents, and analysts — even leaders — say that you shouldn’t say “We’re sorry” to customers because it means “we’re guilty.” There is even one consultant who has written a book with this same idea. The problem is, it is simply not true. It’s a myth and a costly mistake to make.


Sorry doesn’t mean guilty. It means we care. In fact if we are thinking about who’s guilty, we aren’t even in the zone of delivering superior customer service and customer experience.


Don’t picture this …



Superior Customer Service: Image is words Mea Culpa

Superior Customer Service: Sorry Doesn’t Mean Guilty Image via Istock.com





Picture this …



Superior Customer Service: Image is Balloons w/ Sorry Words Celebrating!

Superior Customer Service: Sorry Means We Care!

Grateful for both images from Istockphoto.com.



Superior Customer Service: Think Care, Not Guilt!

Superior customer service is never about guilt. It’s about responsibility, desire, and passion to serve and to care.

  • Sorry doesn’t mean guilty. When we offer condolences at a funeral, it doesn’t mean we are guilty. Sorry is one of the many ways to express empathy. We’re sorry for your _________ doesn’t mean we’re guilty of it.

  • When customers are upset with us, we are responsible (not guilty) for the less than satisfying experience they had. Let’s not back away or defend ourselves. Let’s make it an incredibly great moment that customers will remember. Studies show that outstanding service recovery skills often create some of the most loyal customers! Many customers believe that some mistake is bound to happen and they are wowed by great empathy and service recovery skills.

  • Thinking that sorry means guilty says we are thinking of ourselves instead of the customer. We have misinterpreted the customer’s outburst as an accusation against us. It isn’t. Customers want care and resolution. Give them an unadulterated full out “we’re sorry”. Give them full commitment to resolve the issue and loads of care.

  • Customers can get upset for many reasons. Don’t analyze whether they are valid reasons. Don’t analyze who’s at fault. Don’t act neutral. All of these are wasted time and effort. Go all the way and show them true empathy. Empathize emotions; don’t analyze them.


  • Humility is not humiliation. Humility allows us to put the customers emotional needs ahead of ours. We are the professionals. This is not humiliation — the driving emotion behind the guilty/sorry debate. The debate is useless. It sidetracks us from the main goal of delivering superior customer service, memorable customer experience, and retaining the customers.

  • Live with accountability not blame. We are responsible for delivering superior customer service experience. This is a far cry from being guilty when we miss the mark.



Remember, if customers are complaining to us, they’re still interested in our business. We have a chance to show we care. A chance to wow. Don’t blow this chance by withholding empathy. Give a caring “we’re sorry”. It’s not a shameful “we’re guilty.”


Apologize to customers if they had a less than stellar experience. It is a chance for us to reaffirm commitment with true empathy. It’s a chance to show just how much we care about them. It’s a chance to improve our business and wow the customers even more.


Short 2 minute video with inspirational message for leaders and teams to deliver superior customer experience!


Replace guilt with care. Guilt doesn’t belong in superior customer service. Care does. Create a customer-centric culture that brings them back for more.


From my professional experience to your success,
Kate Nasser, The People Skills Coach™

Related Post:
Leadership: Breed Accountability Not Blame
24 Customer Service Tips That Make Loyalty Easy
Superior Customer Service: 5 Ways to Stay Calm AND Caring w/ Upset Customers

©2013-2014 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Stop School Bullying is People Skills Twitter Chat Rally – Sunday Oct. 5th 10am ET.

Hashtag: #peopleskills

Here’s a time converter to assist all of you around the globe in converting 10am ET to your local time.

Background on People Skills Chat – Rally to Stop School Bullying

Once each quarter we dedicate our #Peopleskills global Twitter chat hour to the Stop Bullying cause. Last time, we focused on workplace bullying.

In this rally, we use our intellect, hearts, and voices to stop school bullying in its tracks. Please spread the word and invite others to join us on Twitter Sunday Oct 5th 10am ET using Hashtag: #peopleskills.


My wonderful co-host for this event is Tom Rhodes, father of four children, working to create a better social environment. Tom has written a new blog post: Stop Bullying: Choose to Make a Difference! Read and share his touching post with your schools, families, educators, and friends and of course, join us for this rally.


Stop School Bullying. Image is People skills logo

Stop School Bullying. Image by KimbManson for Kate Nasser. All rights reserved.

Image designed by: Kimb Manson Graphics Design for Kate Nasser. All rights reserved.


People Skills Twitter Chat – Rally to Stop School Bullying

Bullying continues to plague everyday life and it is fitting that our people skills community continue its efforts to stop bullying. This time we turn our focus, hearts, and minds to stop school bullying.



Here are some questions to get us thinking in advance …

  • What is your definition of bullying?
  • Where does school bullying get its roots? What are the causes?
  • Why does this issue persist?
  • Aggressive and passive aggressive bullying: What is the effect of each?
  • What are some key ways to prevent school bullying?
  • How do you handle a situation where kids/teens are being bullied?
  • How can we get kids and teens to let others know if they are being bullied? Why do they not tell adults?
  • How can kids/teens stop school bullies? Or is it purely an adult role to do this?
  • What role do educational and societal values play in fueling or stopping school bullying?
  • How can people skills stop school bullying? What skills are most important?


Final versions of these questions will post live during the chat. If you cannot attend this Sunday at 10am ET and want to schedule some responses to these questions, please use hashtag #peopleskills so the tweets will show up in the chat room. Feel free to add other relevant hashtags as you see fit.


We have one rule in People Skills Chat: Respect even when we disagree.


So bring your caring heart, your focus, and your favorite beverage, and join us from around the globe this Sunday in people skills global Twitter chat — Oct. 5th, 2014 10am ET (Hashtag: #peopleskills) — our online rally to stop school bullying.


I also invite you to continue this chat by joining our Google+ People Skills Community, our Facebook Group People Skills That Really Matter and our LinkedIn Group People Skills Succeed to contribute and learn 24×7. Get your people skills community member badge here.



Shout Outs of Gratitude

Continued thanks to generous people skills community moderators Chantal Bechervaise, Dave Moore, Hoda Maalouf, Tracy Shroyer and Tom Rhodes for their time, generosity, insight, and contributions.




Thanks to all committed community members who participate in our people skills global Twitter chats (#peopleskills) and online groups. Last, but not least, a warm welcome to newcomers who continue to join our community.






Hope you will all join People Skills global Twitter chat #peopleskills this Sunday Oct. 5th, 2014 10am ET/7am PT for our online rally to stop school bullying!







How to Participate
If you have never been in a Twitter chat, you may find it helpful to log on to Tchat.io, Tweetchat.com or Twubs.com, enter hashtag #peopleskills, and sign in to your Twitter account. The venue will insert the hashtag on each of your tweets and you will see all the tweets on one screen. Other tools available are Hootsuite and TweetDeck.

I am the founder and host of the chat and will be happy to answer any questions you have in advance: Email me.


Chat with you this Sun. Oct. 5th, 2014 10am ET in People Skills global Twitter Chat (#peopleskills), for our online rally to stop school bullying.


Until then, as always, I wish you bonds of happiness and success!


From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2014 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Celebrating & Honoring People is our people skills chat topic this Sunday in honor of Labor Day weekend.

WHEN/WHERE: Join us Sunday Aug. 31, 2014 on Twitter at 10AM EDT. Hashtag: #peopleskills


Time converter:
Please click the time converter link above to convert 10am EDT to your local time.



Celebrating & Honoring People! Image is People skills logo

Celebrating & Honoring People. Image by KimbManson for Kate Nasser. All rights reserved.

Image designed by: Kimb Manson Graphics Design for Kate Nasser. All rights reserved.

Celebrating & Honoring People on Labor Day Weekend

“Following the deaths of a number of workers at the hands of the U.S. military and U.S. Marshals during the Pullman Strike, the United States Congress unanimously voted to approve rush legislation that made Labor Day a national holiday in 1894; President Grover Cleveland signed it into law a mere six days after the end of the strike.” Source: Wikipedia


Since then we have honored all workers on the first Monday in September.


This brings to my mind the human struggle to matter. Humans want to know that others see them and that they count in some way. It also makes me wonder how this world would be different if every single person — right now — felt that others valued them. Celebrating & honoring people could make a tremendous difference.


I invite you to join me and the entire online People Skills community in #peopleskills global Twitter chat for celebrating & honoring people — everyday people who live and work without fanfare or celebrity.

Some questions to get us thinking about celebrating & honoring people:

  • What is ONE thing you think every person wants?
  • “I get no respect.” ~Rodney Dangerfield Do many people feel this way? Y/N? Why?
  • People get what they ___________________?
  • Do we value leaders/celebrities more than we celebrate non-celebrities?
  • How are accommodation and sharing related to celebrating & honoring people, if at all?
  • In this fast paced world, is it possible to see and honor others? How/Why not?
  • In the workplace, how can leaders and managers value the everyday worker more?
  • How can we honor the human need to matter?
  • How would the world be different if every human felt that they mattered?



These are just some questions to get us thinking. Actual questions will post live during the chat.



So bring your personal perspective, your experience, a beverage, and join the community on Sunday Aug. 31, 2014, 10am EDT in People Skills Chat on Twitter (hashtag: #peopleskills). Let your voice ring out during this chat to show every human being they matter!


I also invite you to continue this chat by joining the Google+ People Skills Community, The Facebook Group People Skills That Really Matter and the LinkedIn Group People Skills Succeed to be a part of all the people skills discussions everyday 24×7. Get your people skills community member badge here.



Shout Out of Gratitude

My gratitude to all who participate and grow the people skills global community on Twitter (#peopleskills), Google+, LinkedIn, and Facebook. We welcome your suggestions for topics, offers to co-host, and most especially your diverse insights.

Special thanks to people skills community and generous chat moderators Chantal Bechervaise, Dave Moore, Hoda Maalouf, Tracy Shroyer and Tom Rhodes for their time and contributions.






Hope you will all join our People Skills Chat on Twitter (#peopleskills) this Sunday Aug. 31, 2014, 10am EDT/7am PDT in celebrating & honoring people to show them they matter.

Everyone is welcome! We have only one rule in People Skills Global Chat: Respect for all even when we disagree.






TIP: If you have never been in a Twitter chat, you may find it helpful to log on to Tweetchat.com, or Twubs.com and enter hashtag #peopleskills. Sign in to your Twitter account. The venue will insert the hashtag on each of your tweets and you will see all the tweets on one screen. Other tools available are Tchat.io, Hootsuite and TweetDeck.

I am the founder and host of the chat and will be happy to answer any questions you have in advance: Email me.


Connect with you this Sun. Aug. 31, 2014, 10am EDT in our People Skills Global Twitter Chat on celebrating & honoring people.

Until then, as always, I wish you bonds of happiness and success!


From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2014 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

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Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

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