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	<title>KateNasser.com &#187; geographic diversity</title>
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	<description>The People-Skills Coach&#8482;</description>
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		<title>Customer Service Inspiration for Training the Best</title>
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		<pubDate>Thu, 07 Oct 2010 13:02:39 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
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		<description><![CDATA[As we near the end of National Customer Service Week 2010, the endless demand for superior service lives on.  To help train for the best, I offer these customer service inspirational thoughts. Let them retool your teams' skills, revive your spirit, and refuel your engines so that daily work becomes a daily celebration with customers.  There are 9 thoughts -- please add your #10!]]></description>
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		<title>On the Road Again: New Journey w/Each Customer&#8217;s Request</title>
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		<pubDate>Thu, 15 Jan 2009 17:58:23 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[cultural differences]]></category>
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		<description><![CDATA[You have heard them many times – customer service reps that sound scripted and robotic.  Do they impress you?  I doubt it.  In all my customer service consulting work, I have yet to hear a single customer tell me they prefer it.  How to adapt to customers is the key ...]]></description>
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		<title>Kate Nasser Keynote Footage: Passion for Customer Service</title>
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		<pubDate>Wed, 07 Jan 2009 16:45:39 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
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		<description><![CDATA[View this keynote footage of Kate Nasser, The People-Skills Coach, on The Geography of Customer Service and Sales in America. Do your teams have the passion for serving customers?]]></description>
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