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		<title>Hiring My Pleasure Employees for Super Customer Experience</title>
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		<pubDate>Mon, 20 Feb 2012 13:00:36 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
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		<description><![CDATA[Job candidates for customer service &#038; care that use the phrase my pleasure &#038; no problem can shine. If you understand what these phrases really mean, you will not mistake it for selfishness. Hire this natural talent for super customer experience &#038; self-sustaining morale!]]></description>
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		<title>Leaders, Realizing &amp; Mentoring Someone&#8217;s Dream</title>
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		<pubDate>Sun, 11 Sep 2011 21:00:26 +0000</pubDate>
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		<description><![CDATA[Leaders, managers, investors, coaches and parents often mentor another's career dream. With outlandish dreams, the doubt is high. ONE simple question powers success.   ]]></description>
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		<title>Hiring: A Natural Call to Customer Service</title>
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		<pubDate>Wed, 26 Jan 2011 18:00:51 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
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		<description><![CDATA[Leaders, business owners, non-profits: Here's how to spot and hire people who are naturally great at customer service.  They give you the freedom to trust them to wow the customer. They give the customer the ultimate customer service. They give your organization a financial advantage.]]></description>
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		<title>Professional People Skills – Work on You AND the Work</title>
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		<pubDate>Thu, 17 Jun 2010 03:52:49 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
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		<description><![CDATA[Articles, blog posts, and forums continue to debate whether or how much people skills are considered for hiring. This debate is rather useless and quite risky. Do you want to bet the wrong way? Read more ...]]></description>
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		<title>For Effective Hiring in 21st Century, Engage Candidates in Action Interviews</title>
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		<pubDate>Tue, 23 Jun 2009 01:49:43 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
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		<description><![CDATA[To hire the best talent in the 21st century, engage job candidates in action interviews. Posing questions to job candidates in interviews, no matter how behaviorally based, won't show what they will actually contribute.  ]]></description>
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