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	<title>KateNasser.com &#187; inspiration</title>
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	<description>The People-Skills Coach&#8482;</description>
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		<title>Customer Service &amp; IT Support Leaders: Do You Hear the Envy?</title>
		<link>http://katenasser.com/customer-service-it-support-leaders-do-you-hear-the-envy/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/customer-service-it-support-leaders-do-you-hear-the-envy/#comments</comments>
		<pubDate>Mon, 06 Feb 2012 04:20:56 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[IT]]></category>
		<category><![CDATA[analysts]]></category>
		<category><![CDATA[appreciation]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[CIOs]]></category>
		<category><![CDATA[CSRs]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[Customer Care]]></category>
		<category><![CDATA[customer satisfaction]]></category>
		<category><![CDATA[difficult customers]]></category>
		<category><![CDATA[envy]]></category>
		<category><![CDATA[inspiration]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[morale]]></category>
		<category><![CDATA[recognition]]></category>
		<category><![CDATA[reps]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[supervisors]]></category>
		<category><![CDATA[support]]></category>
		<category><![CDATA[Team Members]]></category>
		<category><![CDATA[teams]]></category>
		<category><![CDATA[technical]]></category>
		<category><![CDATA[technical support reps.]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>
		<category><![CDATA[vision]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=20320</guid>
		<description><![CDATA[Customer service and tech support leaders often ask me how to respond to team members who ask: "Why must we treat customers better than they treat us?" You might think this is a cry for fair and equal treatment. Some of it is. The rest is envy. Build fulfillment with these approaches to squelch this debilitating feeling.]]></description>
		<wfw:commentRss>http://katenasser.com/customer-service-it-support-leaders-do-you-hear-the-envy/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
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		<title>Leaders: Replace These 5 Behaviors to Attract Top Talent</title>
		<link>http://katenasser.com/leaders-replace-these-5-behaviors-to-attract-top-talent/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/leaders-replace-these-5-behaviors-to-attract-top-talent/#comments</comments>
		<pubDate>Mon, 12 Dec 2011 01:06:48 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hiring Talent]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[collaboration]]></category>
		<category><![CDATA[competition]]></category>
		<category><![CDATA[Confident]]></category>
		<category><![CDATA[corporate]]></category>
		<category><![CDATA[doubt]]></category>
		<category><![CDATA[employee engagement]]></category>
		<category><![CDATA[executives]]></category>
		<category><![CDATA[fear]]></category>
		<category><![CDATA[inspiration]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[Negativity]]></category>
		<category><![CDATA[perfectionism]]></category>
		<category><![CDATA[stuck in fear]]></category>
		<category><![CDATA[success]]></category>
		<category><![CDATA[talent]]></category>
		<category><![CDATA[workplace]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=18899</guid>
		<description><![CDATA[Leaders, if you want to attract top talent (employees, contractors, consultants, and suppliers) to your organization and projects, replace these 5 behaviors!]]></description>
		<wfw:commentRss>http://katenasser.com/leaders-replace-these-5-behaviors-to-attract-top-talent/feed/</wfw:commentRss>
		<slash:comments>8</slash:comments>
		</item>
		<item>
		<title>Want Success? Don&#8217;t Let Fear Be the Gum on Your Shoe</title>
		<link>http://katenasser.com/dont-let-fear-be-the-gum-on-your-shoe/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/dont-let-fear-be-the-gum-on-your-shoe/#comments</comments>
		<pubDate>Sun, 30 Oct 2011 19:48:24 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Careers & Jobs]]></category>
		<category><![CDATA[Coaching Professional]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[inspiration]]></category>
		<category><![CDATA[Thriving in Change]]></category>
		<category><![CDATA[Career]]></category>
		<category><![CDATA[coach]]></category>
		<category><![CDATA[coaching]]></category>
		<category><![CDATA[experience]]></category>
		<category><![CDATA[fear]]></category>
		<category><![CDATA[fear of change]]></category>
		<category><![CDATA[Growth]]></category>
		<category><![CDATA[interpersonal]]></category>
		<category><![CDATA[logic]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[relationships]]></category>
		<category><![CDATA[Resistance to Change]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[stuck in fear]]></category>
		<category><![CDATA[success]]></category>
		<category><![CDATA[thriving in change]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=17981</guid>
		<description><![CDATA[Stuck in a rut even though you see what to do and where to go? Fear doesn't have to be the gum on your shoe. Here's the one step that removes the gum.]]></description>
		<wfw:commentRss>http://katenasser.com/dont-let-fear-be-the-gum-on-your-shoe/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Our Future is Behind Every Customer</title>
		<link>http://katenasser.com/our-future-is-behind-every-customer/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/our-future-is-behind-every-customer/#comments</comments>
		<pubDate>Wed, 05 Oct 2011 15:50:25 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[inspiration]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[best]]></category>
		<category><![CDATA[Call Centers]]></category>
		<category><![CDATA[Contact Centers]]></category>
		<category><![CDATA[CSRs]]></category>
		<category><![CDATA[Customer Care]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[future]]></category>
		<category><![CDATA[help desks]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[National Customer Service Week]]></category>
		<category><![CDATA[success]]></category>
		<category><![CDATA[supervisors]]></category>
		<category><![CDATA[TSRs]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=17093</guid>
		<description><![CDATA[CSRs and TSRs get tunnel vision in stress or the daily grind. Yet our future is behind every customer. Our vision must see it. Here is a 9 point call to greatness for leaders to inspire the best customer service.  Posters and cards of this will be available in a few weeks.]]></description>
		<wfw:commentRss>http://katenasser.com/our-future-is-behind-every-customer/feed/</wfw:commentRss>
		<slash:comments>12</slash:comments>
		</item>
		<item>
		<title>Leaders, Realizing &amp; Mentoring Someone&#8217;s Dream</title>
		<link>http://katenasser.com/leaders-realizing-mentoring-someones-dream/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/leaders-realizing-mentoring-someones-dream/#comments</comments>
		<pubDate>Sun, 11 Sep 2011 21:00:26 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Careers & Jobs]]></category>
		<category><![CDATA[Coaching Professional]]></category>
		<category><![CDATA[Hiring Talent]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[inspiration]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Career]]></category>
		<category><![CDATA[coach]]></category>
		<category><![CDATA[conversation]]></category>
		<category><![CDATA[Gen Y]]></category>
		<category><![CDATA[hiring]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[Mentor]]></category>
		<category><![CDATA[parents]]></category>
		<category><![CDATA[pictures]]></category>
		<category><![CDATA[questions]]></category>
		<category><![CDATA[success]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=16385</guid>
		<description><![CDATA[Leaders, managers, investors, coaches and parents often mentor another's career dream. With outlandish dreams, the doubt is high. ONE simple question powers success.   ]]></description>
		<wfw:commentRss>http://katenasser.com/leaders-realizing-mentoring-someones-dream/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Careers: Optimism &amp; Realism to Be The One</title>
		<link>http://katenasser.com/careers-optimism-realism-to-be-the-one/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/careers-optimism-realism-to-be-the-one/#comments</comments>
		<pubDate>Sun, 06 Mar 2011 01:11:21 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Careers & Jobs]]></category>
		<category><![CDATA[inspiration]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[action]]></category>
		<category><![CDATA[careers]]></category>
		<category><![CDATA[optimism]]></category>
		<category><![CDATA[pessimism]]></category>
		<category><![CDATA[realism]]></category>
		<category><![CDATA[success]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=10081</guid>
		<description><![CDATA[Picture a decision maker about to decide who will be the one that gets the job, the promotion, the plum assignment, or the exciting new team or venture to lead.  Beyond qualifications, what will sway the decision to go your favor?  Exhibiting the powerful duo of optimism and realism!  Read more ...]]></description>
		<wfw:commentRss>http://katenasser.com/careers-optimism-realism-to-be-the-one/feed/</wfw:commentRss>
		<slash:comments>14</slash:comments>
		</item>
		<item>
		<title>Leaders, Extend Value of Customer Service Training</title>
		<link>http://katenasser.com/leaders-extend-value-of-customer-service-training/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/leaders-extend-value-of-customer-service-training/#comments</comments>
		<pubDate>Sun, 06 Feb 2011 13:50:30 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Training]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[empowerment]]></category>
		<category><![CDATA[experience]]></category>
		<category><![CDATA[inspiration]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[Learning]]></category>
		<category><![CDATA[movement]]></category>
		<category><![CDATA[spirit]]></category>
		<category><![CDATA[training]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>
		<category><![CDATA[value]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=9326</guid>
		<description><![CDATA[Leaders, before you undertake and engage customer service training for your teams -- take these four steps.  It extends the value and effectiveness of the training.]]></description>
		<wfw:commentRss>http://katenasser.com/leaders-extend-value-of-customer-service-training/feed/</wfw:commentRss>
		<slash:comments>5</slash:comments>
		</item>
		<item>
		<title>Do Leaders Really Promote on People Skills?</title>
		<link>http://katenasser.com/do-leaders-really-promote-on-people-skills/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/do-leaders-really-promote-on-people-skills/#comments</comments>
		<pubDate>Tue, 28 Dec 2010 04:01:31 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Leadership]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[hard skills]]></category>
		<category><![CDATA[inspiration]]></category>
		<category><![CDATA[inspire]]></category>
		<category><![CDATA[interpersonal skills]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[occupational skills]]></category>
		<category><![CDATA[Teamwork]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=7877</guid>
		<description><![CDATA[If you are still calling people skills, soft skills, you may decide to promote staff for something other than their ability to lead in today's business world.  People skills prowess is a complex and refined ability to inspire people to produce hard tangible results.  Would you promote a staff member based on this or on some other criterion?  Read more and share your thoughts ...]]></description>
		<wfw:commentRss>http://katenasser.com/do-leaders-really-promote-on-people-skills/feed/</wfw:commentRss>
		<slash:comments>14</slash:comments>
		</item>
		<item>
		<title>Employee Engagement: Great Leaders Inspire &amp; Expect It</title>
		<link>http://katenasser.com/employee-engagement-great-leaders-inspire-expect-it/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/employee-engagement-great-leaders-inspire-expect-it/#comments</comments>
		<pubDate>Thu, 04 Nov 2010 18:05:06 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hiring Talent]]></category>
		<category><![CDATA[inspiration]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Teamwork]]></category>
		<category><![CDATA[complainer]]></category>
		<category><![CDATA[contribution]]></category>
		<category><![CDATA[employee]]></category>
		<category><![CDATA[engagement]]></category>
		<category><![CDATA[expectation]]></category>
		<category><![CDATA[Innovation]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[Naysayer]]></category>
		<category><![CDATA[solutions]]></category>
		<category><![CDATA[talents]]></category>
		<category><![CDATA[unique]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=6715</guid>
		<description><![CDATA[Leaders, if you want employee engagement -- inspire AND expect it.  Here are 5 steps to engaging employees with traps to avoid.  I use these principles so often when leaders ask me to re-ignite employee passion and engagement and with great success for 20 years.  Add your success to the list!]]></description>
		<wfw:commentRss>http://katenasser.com/employee-engagement-great-leaders-inspire-expect-it/feed/</wfw:commentRss>
		<slash:comments>6</slash:comments>
		</item>
		<item>
		<title>Customer Service Inspiration for Training the Best</title>
		<link>http://katenasser.com/customer-service-inspiration-for-training-the-best/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/customer-service-inspiration-for-training-the-best/#comments</comments>
		<pubDate>Thu, 07 Oct 2010 13:02:39 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[best]]></category>
		<category><![CDATA[difficult customers]]></category>
		<category><![CDATA[empathy]]></category>
		<category><![CDATA[geographic diversity]]></category>
		<category><![CDATA[inspiration]]></category>
		<category><![CDATA[kindness]]></category>
		<category><![CDATA[listening]]></category>
		<category><![CDATA[quotes]]></category>
		<category><![CDATA[smile]]></category>
		<category><![CDATA[superior]]></category>
		<category><![CDATA[training]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=6163</guid>
		<description><![CDATA[As we near the end of National Customer Service Week 2010, the endless demand for superior service lives on.  To help train for the best, I offer these customer service inspirational thoughts. Let them retool your teams' skills, revive your spirit, and refuel your engines so that daily work becomes a daily celebration with customers.  There are 9 thoughts -- please add your #10!]]></description>
		<wfw:commentRss>http://katenasser.com/customer-service-inspiration-for-training-the-best/feed/</wfw:commentRss>
		<slash:comments>6</slash:comments>
		</item>
		<item>
		<title>Appreciating Individual Strengths: Does It Hurt Teamwork?</title>
		<link>http://katenasser.com/appreciating-individual-strengths-does-it-hurt-teamwork/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/appreciating-individual-strengths-does-it-hurt-teamwork/#comments</comments>
		<pubDate>Tue, 05 Oct 2010 03:03:35 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Leadership]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Teamwork]]></category>
		<category><![CDATA[appreciation]]></category>
		<category><![CDATA[individual]]></category>
		<category><![CDATA[inspiration]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[motivation]]></category>
		<category><![CDATA[recognition]]></category>
		<category><![CDATA[strengths]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=6067</guid>
		<description><![CDATA[Individual strengths are one set of building blocks for a team's success. Why then do so many leaders believe appreciating individual strengths hurts teamwork? This is an important questions since study after study shows that appreciation is the #1 motivator for so many employees? Read more ...]]></description>
		<wfw:commentRss>http://katenasser.com/appreciating-individual-strengths-does-it-hurt-teamwork/feed/</wfw:commentRss>
		<slash:comments>15</slash:comments>
		</item>
		<item>
		<title>What’s Your Inspiration to Care for Customers?</title>
		<link>http://katenasser.com/the-inspiration-to-care-for-customers/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/the-inspiration-to-care-for-customers/#comments</comments>
		<pubDate>Thu, 24 Jun 2010 19:20:50 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[inspiration]]></category>
		<category><![CDATA[care]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[motivation]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[technical support]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=4257</guid>
		<description><![CDATA[Leader after leader asks "How can we motivate our reps to deliver better customer care?" In this post, Kate Nasser says forget motivation -- try this inspiration!]]></description>
		<wfw:commentRss>http://katenasser.com/the-inspiration-to-care-for-customers/feed/</wfw:commentRss>
		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>Transitions the Easier Way: Career &amp; Life</title>
		<link>http://katenasser.com/transitions-the-easier-way/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/transitions-the-easier-way/#comments</comments>
		<pubDate>Mon, 09 Nov 2009 15:32:47 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Careers & Jobs]]></category>
		<category><![CDATA[inspiration]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Thriving in Change]]></category>
		<category><![CDATA[Career]]></category>
		<category><![CDATA[Change]]></category>
		<category><![CDATA[easier]]></category>
		<category><![CDATA[katenasser]]></category>
		<category><![CDATA[life]]></category>
		<category><![CDATA[motivator]]></category>
		<category><![CDATA[transitions]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=1385</guid>
		<description><![CDATA[If you are facing a change in career or life, watch this free 2 minute inspirational DVD from Kate Nasser, The People-Skills Coach. It will re-energize &#038; guide you.]]></description>
		<wfw:commentRss>http://katenasser.com/transitions-the-easier-way/feed/</wfw:commentRss>
		<slash:comments>8</slash:comments>
		</item>
		<item>
		<title>Motivate Mondays: How do you inspire at the start of the week?</title>
		<link>http://katenasser.com/motivate-mondays-how-do-you-inspire-at-the-start-of-the-week/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/motivate-mondays-how-do-you-inspire-at-the-start-of-the-week/#comments</comments>
		<pubDate>Mon, 30 Mar 2009 12:02:30 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[inspiration]]></category>
		<category><![CDATA[Thriving in Change]]></category>
		<category><![CDATA[Change]]></category>
		<category><![CDATA[monday]]></category>
		<category><![CDATA[motivation]]></category>
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		<description><![CDATA[This is a new ongoing blog post to collect and share great practical tips on starting the week off with a positive pop!! Please add your comments below so we can get this rolling.]]></description>
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