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	<title>KateNasser.com &#187; irate</title>
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		<title>Do You Hear Urgency Before the Yell?</title>
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		<pubDate>Mon, 10 Oct 2011 15:39:21 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Listening Power]]></category>
		<category><![CDATA[People-Skills]]></category>
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		<guid isPermaLink="false">http://katenasser.com/?p=17325</guid>
		<description><![CDATA[Leaders and teams, if you want people to calmly communicate and never yell, you need this professional people-skill to find and live in that workplace nirvana.  Hear the urgency before the yell.  5 places to spot it.]]></description>
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		<title>Empathy in Customer Care – Lose Your Fear!</title>
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		<pubDate>Thu, 01 Jul 2010 21:10:30 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
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		<guid isPermaLink="false">http://katenasser.com/?p=4385</guid>
		<description><![CDATA[Does fear of emotion stop you from giving empathy especially to angry or irate customers that call? Lose your fear to build bonds in customer service, customer care, and tech. support. Here's how.]]></description>
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		<title>How To Handle Irate or Angry Customers, Would You Want This?</title>
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		<pubDate>Thu, 27 May 2010 10:03:41 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
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		<guid isPermaLink="false">http://katenasser.com/?p=3734</guid>
		<description><![CDATA[There are customer service training programs out there teaching how to handle an irate or angry customer and giving horrible advice. Do you want your CSRs and technical support reps saying this? Would you want it said to you when you are angry or irate?]]></description>
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		<title>The Best CSR Mindset and Training to Deal with Irate Customers</title>
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		<pubDate>Mon, 19 Apr 2010 13:24:15 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[CSR]]></category>
		<category><![CDATA[Customers]]></category>
		<category><![CDATA[irate]]></category>
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		<guid isPermaLink="false">http://katenasser.com/?p=3233</guid>
		<description><![CDATA[The Best CSR attitude and training for handling and dealing with irate customers is based in the ability to stay objective. Here are two surefire ways to not take customer's anger personally.]]></description>
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		<title>ACE Your Next Customer Service Moment</title>
		<link>http://katenasser.com/ace-your-next-customer-service-moment/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/ace-your-next-customer-service-moment/#comments</comments>
		<pubDate>Fri, 01 May 2009 19:37:22 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[ace]]></category>
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		<category><![CDATA[commitment]]></category>
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		<category><![CDATA[irate]]></category>
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		<guid isPermaLink="false">http://katenasser.com/?p=576</guid>
		<description><![CDATA[I viewed sample footage from a customer service training video. It advises you to give an irate customer something specific -- like a form to fill out! I laughed so hard I couldn't find the stop button. In this article I deal you the ACE for delivering top-notch customer service.]]></description>
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