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	<description>The People-Skills Coach&#8482;</description>
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		<title>Customer Service &amp; IT Support Leaders: Do You Hear the Envy?</title>
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		<pubDate>Mon, 06 Feb 2012 04:20:56 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
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		<description><![CDATA[Customer service and tech support leaders often ask me how to respond to team members who ask: "Why must we treat customers better than they treat us?" You might think this is a cry for fair and equal treatment. Some of it is. The rest is envy. Build fulfillment with these approaches to squelch this debilitating feeling.]]></description>
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		<title>Simply Great Choices Create Super Customer Experience</title>
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		<pubDate>Tue, 17 Jan 2012 22:45:53 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
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		<guid isPermaLink="false">http://katenasser.com/?p=19579</guid>
		<description><![CDATA[When you get frustrated with customer behavior, are you tempted to respond badly? Call centers, contact centers, customer care teams, technical support departments -- here is the antidote to your frustration!  Here are 7 common situations and simply great choices.  ]]></description>
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		<title>CIOs: Are Your IT Teams Truly Customer Focused?</title>
		<link>http://katenasser.com/cios-are-your-it-teams-truly-customer-service-experience-focus/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
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		<pubDate>Wed, 11 Jan 2012 00:00:21 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
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		<category><![CDATA[information]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[procedures]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[technical professionals]]></category>
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		<category><![CDATA[technology]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=19426</guid>
		<description><![CDATA[CIOS, IT Directors, Managers - If your customers still say you lack customer focus, use these 12 insights to reshape your information technology culture and deliver the ultimate IT customer service.]]></description>
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		<title>Leaders, Foresee &amp; Reduce The Burden of Needy Customers</title>
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		<pubDate>Wed, 04 Jan 2012 14:00:59 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
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		<category><![CDATA[uncertainty]]></category>
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		<guid isPermaLink="false">http://katenasser.com/?p=19319</guid>
		<description><![CDATA[Do your teams think of their burdens or the customers? The answer says alot about your customer experience culture! Build a super customer experience culture by eliminating  these 21 customer burdens of uncertainty.]]></description>
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		<title>People Skills in Technical Professions, Why?</title>
		<link>http://katenasser.com/people-skills-in-technical-professions-why-impact-end-results/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/people-skills-in-technical-professions-why-impact-end-results/#comments</comments>
		<pubDate>Tue, 09 Aug 2011 01:30:56 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Careers & Jobs]]></category>
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		<guid isPermaLink="false">http://katenasser.com/?p=14818</guid>
		<description><![CDATA[Some technical professionals embrace the value of people skills, others don't.  All want to know what these skills deliver to the end result.  Here's 3 solid answers.]]></description>
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		<title>The Apology – Perfect Chance to Build Trust in Yourself!</title>
		<link>http://katenasser.com/the-apology-%e2%80%93-perfect-chance-to-build-trust-in-yourself/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
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		<pubDate>Mon, 21 Feb 2011 14:47:42 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[inspiration]]></category>
		<category><![CDATA[People-Skills]]></category>
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		<guid isPermaLink="false">http://katenasser.com/?p=9739</guid>
		<description><![CDATA[A sincere apology rebuilds trust w/ others. Ironically, it also builds trust in yourself.  Do you or someone you know have trouble apologizing? Here's some inspiration for leaders, team members, technical professionals, &#038; customer service reps. ]]></description>
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		<title>People Skills Tips for Technical Professionals</title>
		<link>http://katenasser.com/people-skills-tips-for-technical-professionals/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/people-skills-tips-for-technical-professionals/#comments</comments>
		<pubDate>Sun, 04 Jul 2010 20:22:25 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[IT]]></category>
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		<description><![CDATA[It is a myth that technical professionals are incapable of good to great people skills.  Anyone can learn people skills and the value to the individual and the organization is immense. Here are tangible people skills tips for intelligent dedicated technical professionals including doctors, lawyers, IT, finance ...]]></description>
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		<title>Apply Yourself and then Apply for That Job!</title>
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		<pubDate>Thu, 19 Mar 2009 01:10:19 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Careers & Jobs]]></category>
		<category><![CDATA[IT]]></category>
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		<description><![CDATA[How to get your special job with only 75% of the skills? My actionable advice is ...]]></description>
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